Le client n'a pas laissé de commentaire.
DANIEL H.
Customer Reviews for 24497 Sprague LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mobile app has issues when taking photos to upload the images. Takes several tries.
Rodney H.I drove 20ish miles and placed 26 on fuel. Apparently the previous customer didn't fill it or truck only gets 1 mile a gallon lol
RICHARD D.Person rude bill not right. And a lot of other items to many to write.
GREGORY S.There was confusion about the availability of a trailer in the inventory system that delayed our plan. Vicki at Cleveland office was a great help sorting out the next morning and getting us back on plan. Thank you Vicki!
Patrick K.Excellent experience! Everything was perfect, staff was very kind and helpful. Je la recommande fortement.
Richard S.It took over 1 hour to complete the rental and return process, without other customers waiting. During pickup we had to change trucks because the odometer reading did not match the contract. The female employee handling these processes, behaved erratically, incessantly complaining, screaming that her office cordless fone was being "hacked", and one point threatened violence if "another man speaks sideways to me". I strongly recommend U-Haul pull their distributorship from this location.
MICHAEL G.I paid for two dollys and they weren't in the truck.
Jessica C.Everyone was super friendly and helpful. They were also very efficient. The equipment was in excellent condition, as well!
ALISON G.Trucks ran great. Customer service was great!! Best Uhaul location within 20 miles!!!
Jason F.The original place we were supposed to drop off was closed and not accepting u hauls of any kind anymore. So I used Google maps and actually called about 4 different places in the area. The lady that helped me at this station was so nice and helpful! She even called me back to tell me of a drop off station that was closer to my location since I wasn't familiar with the area at all! I would definitely recommend this drop off station. Thanks so much for making it as easy as possible for me!!
JEREMY N.Friendly reps, quick check in/check out. Thanks
Gus C.Forgot my dolly. Mentioned would give me a discount and never reflected it. The trucks transmission was in bad shape. The pictures didn't reflect the truck even in the picture. Looked like a separate truck. Had a huge hole in top of truck straight to cargo. Overall were frantic and overall bad experience. Would not recommend. Would give 1 star but they were only one available so have to get them the benefit.
Jason R.The truck was fine - however I had also reserved an appliance dolly. The dolly was not there and the location said they did not know because they could not see the reservation. Luckily they called and found ONE nearby which I had to fetch. This delayed the move by an hour.
Stephen P.Beware of refueling rules I was not aware until returning and the gas station was closed by then.
John R.I AM IN NEED OF THE USE OF ANOTHER U HAUL VECHICLE IN THE NEXT 2-3 WEEKS AND I AM SCHEDULING WITH 24497 SPRAGUE RD COLUMBIA STATION 44028 FOR THIS NEXT MOVE
MARK PHILLIP S.Review the items rented... I rented one (1) dolly, but was charged for two... A lot of people were returning trucks and the person was overwhelmed.... Saw the error after I returned home too tired from moving to go back..
JEFFREY R.The clerk working was outstanding. She (can't recall her name) was efficient and friendly while working with a very busy location.
Timothy S.The GPS location does not take you to Sprague LLC. The GPS was about a half of a mile off.
RACHEL S.The representative we talked to was knowledgeable, kind and took her time explaining everything. Would absolutely recommend this location.
Adam D.i was charged for a dolly and pads that i never used nor did the clerk even ask me she just charged me , the pads where already out of bag when i got the uhaul and the dolly was never used . i was over charged and felt that was wrong, no i will not use this uhaul place again
pam R.Staff was very helpful and kind. Really great to work with.
Kristin M.They did not have a furniture dolly that I had reserved in advance on line
GEOFFREY B.They are a small place so may not have all the packaging supplies you may need for your move
Sam M.My sister paid cash for her rental and they still charged my credit card that held the van. Not only is it not back on my card my other bills that were supposed to be paid are now late. Will never use this location again.
SHERRY G.Très bien
David N.I was surprised by your cost. I've not rented for a few years. At that time you had unlimited mileage. This rental (for 4 hours) was more than double what I previously paid. I appreciate your business needs, but. . . I need to say that I will be pricing your competition before I rent again. Thanks for listening.
Mark S.Physical street address on the map is incorrect.
Tom M.It was easy
David M.The reservation I made weeks prior which I had a confirmation to, was given away and had to drive farther out to get my truck. They said it wasn't in there system even though I had a confirmation number.
ANTHONY O.