Great staff!
Kristie W.
Customer Reviews for 24497 Sprague LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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S.O.
KURT C.Twas expensive
Anthony M.The radio only went on and off, there was no volume control. The wipers didn't work , as they didn't clean or wipe the window like they are designed to do. Makes a hazardous and unsafe driving experience. The roll door in the back was hard to close.
Christopher J.The pickup and drop off were very smooth and fast. The workers were very friendly.
Doug N.the driverside floor was full of mud. the receptical on the door,was full with trash. cab was not clean at all.
Paul T.Very friendly and knowledgeable about the rental vehicles. Great location. Easy to find. I'd give them a 10 out of 10.
barbara D.I rented a van for the advertised $19,99 per day rate. I estimated return at 4:00 PM that same day and told them when I picked it up that I may be later, closer to 5:00 and they said OK. I did return around 5:00 but was charged double because your system would not accept the single day rental. This is false advertising and totally misleading. I'm going to lodge a formal complaint.
Mark M.Rented a 19,95 uhaul box truck for 5 hours and 13 miles. They charged me $85!! Never again!
JONATHAN S.the cargo area needed to be cleaned swept due to mud , dirt and debris.
Beth L.We were charged for a second day because we returned the truck an hour and a half after our estimated 6 hour rental. The store could not take care of taking the extra day off so we had to call UHaul the next day which we did get a refund. Also , when we rented the truck online the rate was 0,79 cents a mile. We were charged 0,99 cents a mile. When we call UHaul they could not give us the rate we were promised. I would not use UHaul again.
Dean D.I had a confusing reservation. I scheduled for one location and after going through the entire reservation process, the confirmation text came back to a different location.
Tracy B.Absolutely not and I will tell everyone I know not to use them. I drove only 10 miles and out $4 or 1 gallon of fuel in 15' truck. I was charged $12,38 EZ fuel charge. All because it was an observation of 1/2 tank compared to 9/16!! Are you kidding me. Never ever ever again. And did I tell you I'm going to share this with everyone I know on all social media sites as well. Total BS
Mike D.Truck was dirty. Requested a dolly and went to pick hit up with the truck and was told there are none available because they were all stolen. The person who rung me out was complaining stating that he was a mechanic not a U-Haul person. Very unfriendly when I dropped off the truck as well. Never will use them again or recommend this location
SEAN B.They did not know how to hook or unhook the trailer. Then I returned at 1:45pm a full 35 minutes early and they didnt type it in until after 4pm causing an additional days charge. Then when I call they pass the buck making me call 1800 gouhaul.
wendy K.Super easy in and out.
Jacob M.They were very friendly and took quick good care of me both in and out of the process!
JOHN R.There was a problem with the Service Tire Monitor System. The red light came on after we'd been on the road for about half an hour. I will call the provider. We forgot to report it. It gave us some worry at the beginning since we were afraid that the tires were low or underfilled. We stopped at a truck stop and got good advise from an employ so we continued on our trip We had no further problems but the light continued to come on.
Culley C.Truck didn't have a latch to hold down the dolly. Can smelled like mildew
Ellen H.Truck had several issues: Cracked Windshield, low tire pressure and grinding noise while driving. Mechanic said “should be fine†Luckily it made the short trip but UHaul needs to update broken items on vehicles to give customers a piece of mind while driving.
Michael O.The price per mile was a little high, we needed the truck so had to pay it. Home Depot truck much cheaper but didn't have one available.
James E.We had called a few weeks before we needed the truck to make sure we were getting a large one. We were given assurance that yes, we would have that size truck. On the date it was needed, all that was available was a 10' truck.
Rebekah O.Kailey is an asset to your organization!
Gary B.We were very happy with our service. Very helpful.
Garrett P.I was charged a unjustified amount and for a 5-6 hour rental with same day return I was charged double or triple for everything. 2x rental fee.... 3x moving blanket rental.... 2x safedriver coverage.. And still haven't got a response or acknowledgment of the issue.
Danny S.On previous occasions I was able to get a mileage allowance at the end of the rental. This time I did not. A $ 0,79 per mile was a bit too much. Can you review my contract as a loyal repeat customer?
Francisco A.The staff was super pleasant and helpful. They went beyond the scope of their duties to make the rental process easy and to be sure I had everything I needed
Sharon J.I turned my key in at like 7:30 pm and the lady at the front desk never checked me in, so I got charged another day.
Max N.Very friendly staff. Convenient location. Van did smell like manure though. But it was perfect for what we needed.
Robert M.Have used them twice and always a great experience
Debra A.Khalil and staff were fantastic and very helpful in covering the rental process and options.
ross L.App did not work well but associate was extremely helpful and made returning the vehicle very easy.
Lauren F.The returning clerk was extremely rude and unwilling to help with a problem. Will not rent from this location ever again. My business has a long rental history with U-Haul and have never experienced such a rude and snarky attendant as well as unhelpful.
William B.Cabin and truck exterior was muddy but had no impact on our use.
Roger H.I left my external hard drive in the cab. I need to contact someone about it.
billy R.I was supposed to pay 84 for the rental, and for some reason, they canceled my order and charged me 115 for the rental. I will be disputing this charge.
Brian H.Nothing! All worked out nice and the people working there were extremely helpful and very friendly.
Daniel L.Columbia Marathon location was fast and efficient.
Dominic C.The truck ordered wasn't there, I got a bigger truck for the same price so other than the inconvenience and more gas usage it was fine.
John F.Excellent experience!!
KEITH A.Na
Rick A.Gas was 1/4 tank…. That is my only gripe. How do you start a move with a 1/4 tank?
Matthew F.Check engine light turned on
Richard W.The reason the rating of N/A was the cab of the truck had a nasty odor. There was an ice storm the night before the rental. We drove the truck home and realized the latch to the overhead door was frozen shut. The back bumper which is used to step on the truck was covered in ice. We had to chip away the ice on the bumper and door.
Peggy N.I had no issues with the location or the van I rented. The only thing I would do different is, I would not do the online check in again. It was a tedious process and I ended up needing to go inside to get the keys anyway. I feel like I could have saved time had I just gone inside to begin with. This was nor the fault of the location. U-Haul needs to come up with a better system if they're going to allow online check ins.
Julie P.Great job at this location
NERMIN G.The young woman and the gentleman were courteous throughout the whole process.
Anthony M.Easy pickup - Easy Return. That's all I for when renting a vehicle from U-Haul. Thank You.
BRIAN C.Nice folks
Brian Y.We were impressed with your service and reasonable price.
Charlotte C.Everything went very smoothly! Great place to rent UHaul
Michelle N.