Évaluations des clients 24/7 On Grand

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 24/7 On Grand

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Anthony A. le

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Le client n'a pas laissé de commentaire.

Melissa Y. le

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The website wasnt clear that, there was no staff on site.

Theresa F. le

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I used the mobile app and went through all the steps unfortunately I had some problems with the key being in the correct lock box. Took 35 min to resolve the issue. I wasn't able to get a hold of the representative of the site, so I had to go through the general 800 u haul number. The truck was fine, the location was convenient. Just show up ahead of time, 30-45 min in advance and start the process.

Christian G. le

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Le client n'a pas laissé de commentaire.

Nick C. le

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Le client n'a pas laissé de commentaire.

Alison V. le

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Locating the truck with the address given was not aligned and I had to call support line for picking up truck. It was challenging to verify that I was in the location.

Hector R. le

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Le client n'a pas laissé de commentaire.

Brian K. le

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Never received a call about verifying a truck in my original pickup location. The phone number in the email went to voicemail. the phone number from the gas station worked but I had to pick up at another location. never received paperwork and wasn't told i had a mile limit and was charged extra upon drop off. only a quarter tank of gas. It was a stressful morning.

daniel E. le

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Guy there was very helpful. Prefer to deal with person than with an app.

Richard S. le

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Not this location Was on Halsted

Tamiko B. le

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This guy need more assistance. A small 3 feet long and wide box that was unorganized. I waited as the sole customer for nearly 20 minutes as he attempted to locate keys.

Joseph N. le

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I will never rent a uhaul from a location without an attendant. Using the app to rent the vehicle took 35 minutes, even after preregistering online. That also needed two additional references that I had to provide contact info for and they both needed to be called. At one point I was on the app, on the phone and chatting thru the app and no one was answering or reaponding. The absolute worst experience I have ever had trying to pay someone for a service. Whoever is responsible for creating such a crappy procedure should be looking for another job.

Ankit S. le

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Le client n'a pas laissé de commentaire.

Alexandra G. le

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Confusing at first using the app however easy pick up and drop off spot!

Jordan M. le

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Overall experience was awful. My reservation was changed with less than 12 hours of notice. I was sent to a new location at 3001 N Knox Ave and could not pick up my truck until 8:00AM, even though I signed up for 24/7 access. Once it was 8:00AM, they didn't even have my truck! I was re-routed AGAIN to a new location. I spent more money on gas in my car to get to the uhaul locations than I did on the uhaul equipment. Will not be using in the future.

Gregory F. le

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lose these self service pick up sites...they are impossible to navigate and beyond frustrating ....entire experience was a nightmare...will never use a 24/7 option again

Sean K. le

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very impressed with the mobile/online check in and check out process.

Chadwick W. le

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Le client n'a pas laissé de commentaire.

Shengen Y. le

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have the keys at the site for the customer. we had to find someone to call because the keys were not in the lock box. the entire process took almost 60 minutes, which was not efficient.

Ivan Y. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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There is no one to help you if you need it. The gas station employee gave me a number to call on a piece of paper. No name. The genial man on the phone was rude and unhelpful. Telling me if I couldn’t figure it out I would have to go to another location. The site at the very least should have told you there was no one there and you would have to use the website.

Sarah S. le

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Online check in was cumbersome and too time consuming. Website had difficulty loading photos. Online support was no help at all. I won't use this location again, or any other that does not have someone on site.

JAMES W. le

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Need to have a person on site if there is any issues like keys not being in the codes key box but in the lock box. Had to wait 10 to 15 min for some one to get me the keys.

Jim C. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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The experience of picking the truck up with the mobile app was painfully long and frustrating. We wasted a good 30/45 minutes trying to pickup the vehicle. A person from the main store came to help another customer but was rude and unhelpful to us. I would not recommend or use this service again.

Matt D. le

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My entire experience today was awful. Top 3 worst retail experiences I’ve ever had. I had intended on taking a Home Depot van and none were available, so I started looking and came upon U-Haul’s seemingly easy grab and go option. I made a 1PM reservation shortly before noon and showed up at the location just before 1. At 12:59 I got an email that said I’d get a call within an hour to confirm my vehicle and it went downhill from there. I spent the majority of the next two hours on hold or bouncing between people that kept telling me to talk to the person inside. They were gas station attendants and had no affiliation with U-Haul. Their hold recording repeating itself about customer service nonstop nearly sent me over the edge. After an hour and 40 minutes I finally got access to the lockbox for the keys to the van that I’d been staring at since I arrived. Only to find there were no keys. Another 20 minutes on hold and on the phone and someone finally came to unlock the keys from the return box and I was on my way. But not before the price I’d agreed to when I made the reservation nearly doubled despite the details of my trip not changing and my experience being completely terrible. By the time I returned the vehicle after an exhausting day, the supposed-to-be convenient app has you go through a dozen steps and take just as many photos before you can leave. It’s not worth it. Rent from a place with a person that can actually help you. This setup is terrible.

Syed M. le

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None of the equipment requested was available and car was completely unlocked. No updates provided after notifying U-Haul representatives.

Cecilie K. le

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location was different from reservation...all else fine

Daren J. le

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I was pleasantly surprised on how well the 24/7 Haul program worked. I didn't think it would go well and I was very skeptical but after going through it, I would use the 24/7 program again.

Emily R. le

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Le client n'a pas laissé de commentaire.

Kendell H. le

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It took almost 2 hours to do the check-in online, because we had several issues and the time to find a solution was always very long.

Benjamin F. le

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We could not pick up from this location because our desired pick up time was 7am and they didn’t open until 8. However, I had called the day before and been assured that I could pick up a truck at 7 from this location. We ended up having to uber from here to a different location to get our truck.

Lauren Z. le

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The owner is incredibly rude and was difficult over the phone. He made it a very poor experience.

Chris M. le

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Le client n'a pas laissé de commentaire.