I would have appreciated a call or email to let me know that the truck I wanted was not available at the location I originally picked (in Brookfield, IL) and given some options/locations of where to pick up a truck. I would have never wanted to pick up a truck from downtown Chicago.Dominic B.
Customer Reviews for 24/7 On Wayman
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Evan T.
Check engine light was on. Couldn't get through to ANYONE. This caused me to be late for my movers choosing me even more money. The problem was never resolved and I just left with the truck. Also did not get my furniture pads. I am eextremely displeased!!!!!Cathy K.
Le client n'a pas laissé de commentaire.paige M.
Locaiton lock needed some yankingSourabh A.
Le client n'a pas laissé de commentaire.George D.
Location is too isolated. Customer needs to know that there is NO office at this location, nor people who can help. Unless one knows how the system works, it appears that one has been dropped off in the middle of nowhereRobert B.
Le client n'a pas laissé de commentaire.Lee T.
Had the hardest time finding this location because it is literally at a parking lot with no signAngela S.
Le client n'a pas laissé de commentaire.Ashley M.
App does not work. Customer service impossible to reach. Extremely poor experienceNicholas Z.
Terrible experience! Johnny gave us a broken truck and refused to exchange it. Check engine light was on when we got it and it only made it two hours out of Chicago. The only reason we went to this location was for a one way truck to Georgia. Never again, complete bullshit. He even took our insurance off the truck without asking us. Manager over him Orlando won't return calls. They should be shut down.Amanda P.
Le client n'a pas laissé de commentaire.Jacob W.
Le client n'a pas laissé de commentaire.Raymond Z.
Le client n'a pas laissé de commentaire.SHASHANK S.
Le client n'a pas laissé de commentaire.Harold B.
Le client n'a pas laissé de commentaire.Adnan H.
Checkin process was very inefficient, had to call customer service for 35 minutes to get it resolved and then call was dropped and had to wait even longer for it to get approved.Jensen J.
Drop off was ok, but a bit weird considering it's just a gravel parking lot and nearly no instruction.Oliver C.
UHaul did not tell us we needed an access code for after hours drop off. Took over an hour to clear things up.Brendan W.
Le client n'a pas laissé de commentaire.Jonathan G.
The mileage was wrong on the truck and it was very difficult to communicate with anyone to get the issue resolved.Spenser S.
Le client n'a pas laissé de commentaire.Vaibhav M.
Le client n'a pas laissé de commentaire.LINDSAY B.
I had to log in with my phone but it wouldn't let me go back to get the confirmation number. Also, requiring someone else to pick up the phone to confirm was dumb and time consuming. I can't imagine that helps confirm who I amKristen E.
Le client n'a pas laissé de commentaire.Paulina O.
Not a good location at all. Very difficult to maneuver through with all the cars everywhere. The whole online process for getting the truck was a terrible experience from all the self-guided action steps that usually a paid staff member does to the requirement to 'share my location' was pretty frustrating. I will definitely for a different company next time I need a rental truck. And, we paid the same price as someone who walked into a UHaul location and the staff member did all of the work, instead of me doing all of your work. If you're going to make us do all of your work, you need to give a discount for the money you're saving by not having a UHaul staff member do.Jason R.
There is no attendant at this location and the online reservation system is flawed. Had to wait nearly 2 hours to get the keys to my vehicle. Was out on hold and passed around from person to person. Caused difficulties in scheduled move times.Jason L.
Le client n'a pas laissé de commentaire.Claudia D.
Le client n'a pas laissé de commentaire.MARION D.
Le client n'a pas laissé de commentaire.Richard O.
Le client n'a pas laissé de commentaire.Ashley M.
Le client n'a pas laissé de commentaire.Braedon W.
it took over an hour for us to "check in" because the website was not working properly, and it took 45 minutes to get someone on the phone to help. It was completely unclear when we made the reservation online that there wouldn't be a live human to help us at the location. if we had known, we would have chosen a different location. We were on a very tight schedule that day and this mishap set us way back and caused a MAJOR inconvenience.Alexander V.
I had technical issues throughout as the website wouldn't work. Had to call twice and stay on hold for a total of about an hour while waiting in the parking lot. Even after everything the person helping me could not get all of my items returned correctly. I don't want to use uhaul for the next leg of my move but every truck rental company's reviews are equally bad so I don't think I will get better service switching companiesDan M.
All the way to grown-up all around the city I'm guessing because of Covid they need to get people back to work we got to make this place look beautiful period is a good location for drop off freezing excessively just kidding use a little TLC make it more invitingNicole W.
Le client n'a pas laissé de commentaire.Utsav Bhadresh S.
There was no hand truck in the truck and no one reachable at the site or phone number to help. I called, attempt a chat session and sent emails with no help. The trucks check engine light was on. Finally I never received a final receipt. Terrible customer service.Vanessa G.
You guys put me on hold for over 30 minutes twice! Made me miss my pickup and miss my move in time because they couldn't â€œverifyâ€ my picture and I have used uhual over 5 times. Would not recommend them unless you have 4 hours to spare waiting on hold and waiting for your keys.thomas L.
Did not receive the supplies I ordered & paid for. My order also did not include a link for pick up at a contactless location; therefore, I spent 1 hour waiting for the customer service line to not be busy & give me the code for the lock box. Horrible experience all around. Never again.Abigail P.
Le client n'a pas laissé de commentaire.Emily W.
I had to wait 2 hour to get my truck, and the customer service was the worst I've ever seen.Adam N.
Le client n'a pas laissé de commentaire.Rohan M.
It took 30 minutes upon arrival to get approved & grab the key from the box. The U-haul appeared clean at first, then I found dirty socks & trash in the crevices. The U-haul was shaking for the whole ride.Abigail A.
Overall pick up was great. Johny met in the morning at the location and gave me the keys. He even explained me how to switch gears in the truck, because I hadn't driven U-Haul before that. Maybe one thing to improve is coordination between the branches and your central software. My reservation should've been started at 8 am in the morning, but the contract was started in the evening a day before (around 8pm previous day). Someone, not from the this location, even called me that evening and asked if the truck with me. Her records showed that I already picked up the truck but in fact I didn't. So, this was confusing. For me, the few more hours were not so important as I rented a truck for 7 days, but for others this may impact the price.Peter D.
The drop off location was just an empty lot. If there were not other U-Haul trucks there, I would not have been able to find the location. Information up front notifying me that the drop off location was self serve and not well marked would be helpful.Bruce K.
Make sure the keys are actually in the box and not missing.Emma F.
Le client n'a pas laissé de commentaire.James C.
Never using UHaul again and would tell everyone that is moving not to. Check your gas tanks before you give them to new people and tell them you're going to overcharge them because they aren't 1/4 full.Lauren H.
The individual who called me to confirm my truck was very unprofessional. I also had ordered materials to help me move, and they were not located in the truck. This made my move extremely difficult as this was a contactless pickup, so I could not go back to ask for the materials.Danielle K.
Not adequately disclosed as unmanned. Took excessively long to check out vehicle. Vehicle in poor condition. Additional charges were double the original contract amount and no explanation or receipt given in any way, not by phone or email or online.Amy R.
I wasn't expecting this kind of location and I enjoyed the experience of checking out. I look forward to using this location in the future.Aitor G.
Le client n'a pas laissé de commentaire.aris D.
Your website is unusable. Period. I paid my movers by the hour and it took an hour to log in to your website.Jeffrey H.
Blankets in the trailer were soaking wet and the gas tank had roughly 20 miles left. I was then charged for a full tank of gas even though they told me to leave the same amount in the tank as when I retrieved it.Ty J.
This was my first remote rental. They mentioned you could save time by pre-registering before you got to the location, but I didn't realize how long that process was, so I didn't do that. going through the setup process while standing outside isn't the best, so I think it's a good idea to more strongly suggest the pre-registration.Nathan B.
Awesome customer serviceArlen G.
Le client n'a pas laissé de commentaire.Brad W.
Was doing a move where a furniture dolly like I reserved was critical to me being able to do the move by myself. I got a utility dolly instead and reported this and the sum of the action was I got refunded 7 $for the furniture dolly I never got, still collecting 150 $+ for the truck. I expected something more, like a 10 % discount on the cost of the truck. something small but a statement. Uhaul disappointed me in this regard.David K.
Perhaps clarify where people should park their personal vehicles when picking up a rental van or box truck. As it turned out I parked in the large and mostly empty lot where the U-HAUL vehicles were located, but I was worried about the possibility of being towed. Everything worked out well, but a little more guidance about where to park when picking up a rental would be helpful!David K.
This location was the best! These guys are wonderful!Deanne J.
Le client n'a pas laissé de commentaire.Tyrone J.
Inform customer to call before dropping off so they go to the correct location. There was some confusion about actual drop off location. Easily resolved, so no big deal, but could have been in a different situation. Overall fine, though.MARK L.
Le client n'a pas laissé de commentaire.Del B.
It's just an unkept-looking parking lot that feels like it's part of a construction site, & feels really sketchy to be alone in. If the rideshare driver didn't insist I was at my destination, I wouldn't have known that I was. There was trash & broken glass everywhere, & the distance between the trucks and the key lockers made the process unintuitive; I needed to call for assistance with what to do. But the person on the phone was incredibly helpful and friendly, and all was good in the end!Shelby J.
This should not be a location. I ask for a location that had an in person check out and this was not that. I call the number given and it is a personal cell phone. The person I talked to hung up on me and was hard to understand. I really had a bad time with this location and the person we worked with.Martin G.
Despite having a reservation made over a month in advance and selecting contactless pick-up option (done via mobile), there was no equipment reserved for me and my reservation never transferred to the company managing this location. There is no office on site so after several phone calls I was finally able to get a van, but it had none of the moving equipment I had reserved making the move process much more difficult. Would definitely NOT recommend.Lauren P.
I booked a 15' truck at the uhaul location nearest me. I had to accept a 10' truck that was 15 minutes further away from me. The dolly I requested was not in the truck. Very dissatisfied.AJ S.
dropped it off in a dirt lot with no one there. Then had to call representative to find out where to leave key. Then took hours to close out the account. Terrible experience with U-HaulMARLAL T.
Le client n'a pas laissé de commentaire.Nicole W.
Le client n'a pas laissé de commentaire.Georgia S.
When I got to the area to put up the truck it was no key in the lock box. I had to call and that took over an hour to get a person from U-Haul! I call the number for the remote location and it was a young loud ghetto person on the phone that just transferred me to the 1800 number. The whole experience sucked and then on top of that I got over charged 28 $for gas and mileage, when the truck didn't have any gas in it from the beginning and was charged for 37 miles and only went 6 milesAaron M.