Évaluations des clients 24/7 On Western

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 24/7 On Western

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deborah R. le

Évaluation :

The attendant showed up and helped me do the paper work. My phone was dead. He put 5/16 the of a tank which isn’t a measurable amount and is less than 1 gallon from the 1/4 tank. It’s a rip off because no one can check that measurement

Daniel A. le

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This was the absolute worst experience I have ever had with u hual. I arrived at the location and the pick up by mobile system failed. Then I remained on the line with support for over 45 minutes until finally someone from a different location assisted me with getting the keys out. Now I was charged twice once on my main card and then on my secondary over 2 weeks later. This money needs to be refunded immediately.

Sattrohan S. le

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Le client n'a pas laissé de commentaire.

Calvin M. le

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I thought the mobile pick-up would be a touch more smooth and streamlined. But overall, I’m please. Thank you.

Ryan H. le

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The person inside the station who I talked to about dropping off the truck was not helpful and rude. He argued with me saying I couldn’t drop off the truck there even though I pre-arranged to drop it off there. He eventually told me to “park it on the street” like he didn’t care at all. He kept telling me to “call them” for some odd reason. I parked the truck next to the other U-Haul trucks out of the way and not in any unobstructed zones. I would not recommend this location to anyone and I will not be doing business with this location in the future.

Jonah M. le

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Picking up the Uhaul was extremely difficult. We were given a code that doesn’t even match the format of the lock box in which the keys were inside of. The gas station attendant was extremely rude and did not want to help. We called Uhaul and were put on hold for 30 minutes, just sitting in the parking lot. We finally hung up and got ahold of a local uhaul establishment that was able to access our information and tell us the code. It took us almost a full hour to pick up the truck. We were on a very tight schedule today, the 55 minute delay made us both late to our evening jobs. I called Uhaul for an extension on our reservation. After a 20 minute wait on the phone with the representative, I was told that our time would be extended to 3:30. Upon looking at the updated reservation, it told us we only had until 3:00 instead. This whole process was ridiculously inconvenient. I will be seeking a refund.

carlos W. le

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Le client n'a pas laissé de commentaire.

Jeremy K. le

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When I came back to the drop off location there was no place to leave the van. Customer service was unable to help! On the first call they transferred me to a closed line. On the second call I was first told to leave the van on the street, I moved it then i was told not to do that. Then I was told to take it home and bring it back the next day, but I would be liable for any damage while it was in my possession. I spent 45 minutes trying to resolve the issue and eventually had to leave the van double parked in the gas station. The customer service was not able to tell me with any certainty that this would be ok and basically said it was up to me. This experience was completely unacceptable and I will never use this service again. Nothing was done to help, no corrective measures given, no reimbursement for my wasted time. Terrible experience.

Cindy B. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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DO NOT CHANGE THE LOCATION LAST MINUTE TO A FAR AWAY DESTINATION THAT WILL THROW OFF THE ENTIRE MOVE. ALSO MAKE YOUR STUPID APP PICKUP PROCESS MORE EFFICIENT AND INTUITIVE. THE WORST PART OF OUR MOVE WAS UHAUL AND WE WILL NEVER USE YOU AGAIN.

Jacques L. le

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I clicked pick up in person on the website to avoid using the app - in an effort to go quickly. I have used the app before and remember it being a bit involved and since I was renting within business hours And could deal with a U-Haul rep in person. However, when I got to the location I discovered it was a gas station. And when I approached the clerk about my rental he turned me away and told me to call uhaul. As it turns out the gas station had little to no affiliation with the U-Haul brand aside from housing their lockboxes on the side of the building. In the end I was forced to use the app, which was fine it just caused me a little head ache right at the beginning of my rental. Further, I was an hour late, and so the app wouldn’t let me start my rental. Thankfully the U-Haul rep on the phone was super nice and restarted my rental for me - something the app wouldn’t let me do. Further the app didn’t indicate that this was the problem, everything seemed fine aside from the fact I couldn’t find the lockbox code to save my life. Ultimately I found the help number and called. Please add this alert feature to your app and please indicate on your website that this location is self service only.

Theodore B. le

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At a gas station, too small for big trucks.

LIAM O. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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Places to park the truck were extremely limited

Ariel G. le

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I arrived early to pick up my U-haul. To receive the key I was told to get it from the gas station employee. He had no keys. The live chat told me I had no code for the outside lock box. The live chat was no help. I called the online number. I had to wait 30 minutes to speak with someone. The lady I spoke with was very helpful. I was suppose to pick up the U-haul at 8:30, but I didn't get access to it till 9:30. The U-haul had half a tank of gas so when it came time to refill it to a full tank it was a lot of money. Overall, it was a really negative experience.

Dylan I. le

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When you call the number of the location the man yells at you and says “use your phone and do the registration through U-Haul. What he should have said in the 40min it took me to get my key is “you have to download the App to get the key”. This is a huge disconnect for the consumer experience and is incredibly frustrating. If you can reserve a vehicle through the mobile site, you should be able to get the code to do it as well. If not, IT SHOULD BE CLEARLY STATED THAT YOU MUST DOWNLOAD THE APP. The app itself is good. The overall experience gets a failing grade. There’s a good chance I’m not going to use U-Haul again unless it’s a last resort.

Jennifer S. le

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Pickup via the website was challenging because the camera function didn’t work in Chrome. People in the gas station had no clue. Waited on hold forever then tried Safari which worked. Do you guys test this stuff?? Could you tell your customers if you have limitations on which browsers work? Also let them know that it’s essentially an unattended location where no one is available to help.

GARY W. le

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This was a drop off location at a gas station which was very busy and really tight to try and park a 15’ truck there! You really need to warn people about what this type of drop off location is like. Very confusing!