Customer Reviews for 280 Space Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

24/7 pickup location. Truck was ready and pickup process was easy enough

Évaluation :

3

Cell service was so poor checking in and checking out was a painful endeavor. Tried to connect to the guest wifi if it can be called that. It was about as fast as dial up so that wasn't a help. Enhance wifi and put sign up for customers to make checking in far more pleasurable.

Évaluation :

1

We called the number given to us on the paperwork, when we turned in the truck to a destination that was closed both times. The lady told me everything was taken care of. We put the keys in the designated box, the next day I got a call asking if I had turned the truck in and where I turned it in. Your system sucks! I'm done!

Évaluation :

5

Location was clean and easy to find. This is a mobile pickup location, however the location has wifi and the process was easy

Évaluation :

3

The reason I wouldn't recommend this location is that it took over 30-40 minutes to complete the drop off. The office was closed so I had to use the U-Haul app to complete the drop off, and it took over 10 minutes to upload wack set of photos. The location offers a guest WiFi to help, but the range doesn't extent past the front door of the office.

Évaluation :

2

The Wi-Fi is horrible which makes the app impossible and there’s no voicemail set-up at the location to contact someone.

Évaluation :

1

Wrong name on location, no one present despite posted hours, when you call the posted number they tell you have to call another number and they cant help, when you call that number...multiple days and times no one answers and finally, no one tells you that it's some kind of auto drop off. To top it off, i was told to download the app to check it out myself and I could be charged an "after hours fee" because they choose not to be there during posted hours...are you kidding? I would love to hear from some outside of customer service such as the Area Ops rep over the liscesed location from corporate.

Évaluation :

1

No cell or personal service here. Dropping off trailer was very difficult. Would never do it again.

Évaluation :

1

This location avoided us and would not come out to unhook the trailer. After getting someone else to unhook, 2 men came out of the facility and jumped in vehicles and took off. This was at 10:30am.

Évaluation :

2

No one there when i dropped off the trailer and i called their number and it was not set up to leave a voice mail.

Évaluation :

1

The posted store hours were that they were open until noon. We arrived at about 10:30 and it was closed. We tried to perform an online return but had issues due to very poor cellular service at the location. Once we had driven back to where there was service we could not compete the return because we were not in the correct geographic location. In the future I will make sure to return at an open facility. I do NOT recommend this location to anyone under any circumstances.

Évaluation :

1

Office was closed at noon on a monday when the posted hours that day were 9-4. No cell phone coverage to do the online checkout..... Terrible.

Évaluation :

2

When we rented the trailer, there was a representative who had a jack and hooked up our trailer. We were not told that that location was changing to self service only over the weekend. We made 2 trips back to return the trailer, as no one was there to check us in, or to provide a jack to unhood the trailer. The second trip we brought our own jack and there was still no one there, so we left it. I made several calls to make sure it got checked in. The phone on the order was never answered (several attempts). The message directed me to another number. I tried it and voice mail was not set up for it. I made several calls to national and finally was directed to regional office. Made 3 calls to Regional office before I was finally assured the trailer had been checked in and I was not charged for any extra days. During the trip we had a blow out on the tire. I am not sure the tires were inspected before we left. As we left the dealer at the start of our trip, the trailer was bumping up and down when we went between 20-30 mph. We figured it was just the tires had been sitting and needed to warm up. Apparently we were wrong as we had a blow out on Sunday evening, putting us 3 hours behind schedule.

Évaluation :

1

I arrived at the facility at 8:00 to drop off and it didn't open until 9:00. I waited in the lot until after 9:00 and still no one showed. I finally figured out that I could return the trailer online but I'm my wait time for someone to arrive at the office I was assessed a late charge. So, I definitely would not recommend this site.

Évaluation :

3

Just average. Fold up the blankets when I pick up if you expect them folded upon return.

Évaluation :

1

Truck was double booked. Took over an hour to get another truck which onlyj occurred after talking to 3 people. App was difficult to navigate. Made me start over 3 times on return process. Every time I use U-Haul app to reserve a truck bad things happen. Will not do it again.

Évaluation :

5

Great experience. No improvement needed!

Évaluation :

5

so friendly and quick, hooked up the equipment for me and made it super easy

Évaluation :

4

Great experience.

Évaluation :

3

Kind of further out than expected.

Évaluation :

3

I returned the truck at 9:30 pm and it was very dark. They need more lights out there on the lot.

Évaluation :

1

First the person that works ahouod be there on time and not 45 min late then when I tried to do self checkin it took person over 30 minutes on hold when I called in because no one wve called me then the lady could not help me do self check in. Her nane was marie

Évaluation :

1

The keys to the truck were not left, nor were the extras requested. After two days on the phone with uhaul, received $170 of the cost of the truck rental which was $270. Pretty sorry service

Évaluation :

5

26 foot truck was available at the location I needed. Very nice person in the office assisting us.

Évaluation :

3

Helpful and efficient. Small office so there was no waiting. Staff was very nice.

Évaluation :

1

The self check in is a joke. It took us an hour to complete the process and get the truck. Our original drop-off location was Lenoir City. I just received a wrong check in fee of $50. Please have someone call me 501-908-9448

Évaluation :

1

Location was unmanned with very poor Wi-Fi which made the necessary online check in and drop off very difficult with the gpa locator portion. Also, reserved moving blankets and there were none, truck had 80k miles on it and road like it had 300k. Very disappointed with online process it made a stressful situation of moving way more stressful

Évaluation :

5

Davonte was fabulous and very helpful. The physical space needs more light for evening pick up

Évaluation :

3

Picking up the truck was not a smooth transition the Wi-Fi wasn’t strong in the pickup area

Évaluation :

1

The cell reception was HORRIBLE at this location. It took forever to pick up and drop off. After each picture we had to drive up the road to upload. Location is amazing, cell signal horrible and bad enough to not rent here again. Recommend public wifi.

Évaluation :

2

My reservation was for 8:30, I was not able to depart until almost 10. This is not a good way to start your move. After calling 800 number, the representative said this location was not a 24/7 Self Serve location when it has been for years. Thankfully the area manager showed up to help.

Évaluation :

2

Location was 40 total miles from quote pickup/drop-off location. Lock Box was not used, key was in back of truck. Cell service was spotty took multiple tries to check-in/drop-off and still wasn't sure it was completed. But the Truck looked and performed very good.

Évaluation :

3

The ATT cell service at this location is one bar. Keep this in mind if you have to complete an online return.

Évaluation :

2

The cell phone service at this location was terrible. It took way too long to login to my uhaul account. I will not be using this location again. When I finally got through the online pick up process the equipment wars great.

Évaluation :

2

My self check in experience at this location was horrible.

Évaluation :

5

Ultimate nitpick, but the drop box for returned keys is quite small and takes some work to get the keys in there. Although I'm sure the narrow slots are for security reasons. Overall a fantastic experience thank you.

Évaluation :

3

Have someone at the office and make sure the equipment that I paid for is in the truck.

Évaluation :

5

Great Customer Service

Évaluation :

5

Excellent service

Évaluation :

3

Customer Service was wonderful and I felt secure in the rental

Évaluation :

5

Chelsea Texas attendant very helpful and courteous. It was a pleasure interacting with him.

Évaluation :

5

Kind of hard to get live person on phone. Have a texting option....

Évaluation :

3

Passenger side Mirror was missing. Broken plastic pieces were on the floor of the storage area of truck. I reported the mirror issue to the manager and was told it was legal to operate with only 1 outside mirrow and that he had reported the issue to U Haul and was waiting on someone to come out and make repairs.

Évaluation :

5

Great experience and glad we found the place!!

Évaluation :

3

Cargo van was very dirty inside and out. Service was very good as was pick up and delivery. Van worked fine.

Évaluation :

5

Excellent customer service. Will definitely use again in the future.

Évaluation :

5

I'm not sure on drop off , no one was there for the drop off .

Évaluation :

4

Very easy, efficiant to book a truck.

Évaluation :

5

Excellent experience. Thank you!

Évaluation :

1

Arrived to pickup truck and no equipment was there despite having been reserved. Truck cab was dirty, interior trailer light didn't work. Phone number for facility was non-responsive. Felt like I got bare minimum service for my UHAUL order, which delayed our move by hours and made the work much harder.

Évaluation :

3

The only bad thing is being a female alone, you CANNOT unhook a 12 ft trailer without a dolly or a Jack. I think there should be someone or something so it's not an issue. I got lucky and another guy stopped to help me!

Évaluation :

4

It could really use more lighting. Only the area around the building was lit, and without any additional light in the lot where the trucks are kept, it was kind of creepy and hard to see. Otherwise it was just fine.

Évaluation :

4

Dropped off at this location when closed, so can’t comment on cleanliness or personnel.

Évaluation :

5

Everything was great.