Very nice facility. Dave was great
Keith J | Expérience générale
Customer Reviews for 29 Palm Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Went there at night and it was pitch dark. Some type of lighting would have been nice. Also just recent the weeds seemed to be overgrown
Chris M | Expérience généraleVery convenient location for me, easy access, will definitely use this place again next year
Jeff C | Expérience généraleSold my MH, will probably buy a travel trailer, I'll be using your place again
Mike T | Expérience généraleThey don't have anyone there on the weekend so we didn't have any interaction. The UHaul app made the return easy.
Lisa MDave is great, everything went well with the move in and move out. I would definitely use 29 palms again. thanks Heather
Heather K | Expérience généraleThey are always friendly and helpful at 29 Palms
Chris AGreat people and great facility.
Joseph P | Expérience généraleAll was well
STEVEN FThey did a great job.
John BOur contact David was great to work with. It could use more TLC on the spaces, marked out better.
John J | Expérience généraleThere is no signage to get you to 29 Palm Storage. Google Maps ends route guidance, saying you've arrived at a cul de sac, but you're still a good 1/2 mile away down a little used dead end road. The gate was open with no one around at this "secure storage facility". NOTE taped on building door to call a number for Uhaul help. Wonder how long a customer would have to wait for them to show up? The app saved the day for dropoff.
David YAutomated security gate opened and allowed us to enter but would not open to allow us to leave. We were able to get the door code but it should not lock customers in during normal business hours.
Rex CExcellent customer service feom the owner and Mr David
Martha S | Expérience généraleBest location! Thanks Dave!
Martin Snone
Daryl YHelpful and reasonable
Cindy SEverything with my uhaul went very smoothly. Uhaul really knows how to communicate to make sure everything is handled accordingly. Great ppl
COREY CSignage could use improvement. Kind of hard to find.
Ralf MGreat experience, looking forward to using this facility this coming December again.
Idalia J | Expérience généraleThis is a newer business looking to gain a customer base by offering great rates and availability. I expect to be back again as I often have trailers I need to store. I recommend this business.
Anthony G | Expérience généraleYes, very easy and quick. Professionalism at its best.
Lawrence GHorrible customer service and treated rudely when uhaul app wasn't working properly by Site manager and no discount was given for the issues. Never rent from this location .. they don't deserve anyone's business
MICHAEL RWe were able to return one more blanket after a couple days bs being chartered for it, which is nice. Also, as you drive to 29 Palms, it should have a sign attached to tell you that U-haul is there too. No signs for u-haul, which would be helpful.
Patty MDavid was great in customer service!
Kimberly WI began my storing at 29 since the day they opened. Owner and staff were amazing!! They took care of me as I just moved to Surprise from Colorado. I had a enclosed trailer there, it was easy to park and always clean. I will and have recommended 29 Palms. KEEP IT UP 20 PALMS!!!!!!!!!!!
George A | Expérience généraleGreat facility tucked away from the main roads! Very accommodating to our short-term needs. We were relocating from out of state and needed someplace to store our RV for a few weeks until we were able to bring our rig to our home for storage. The weekly rate was super reasonable and they didn't have a problem with us extending a couple of times until everything was in place for us to move our rig. Super friendly and responsive staff - even though we were out of state. We ended up renting a moving truck from them as well!
Bill B | Expérience généraleSatisfied customer service
Clifford HThey were great
Robert C | Expérience généraleMark and Dave are super and will do almost anything to make your storage experience great
Patrick K | Expérience généraleThe representative wax very pleasant and diligent in his duties . He was extremely professional and well organized. Can't go wrong with this place!
bruce aThank you for the great service and help getting hooked up. Happy New Year.
Tony KProfessional and courteous!
Cheryl SAppreciate the military discount the sites were comfortable in size and easy-to-use
Chris W | Expérience généraleDavid (Manager) was very helpful. We will store our 5th wheel there without question.
Mehrdad A | Expérience généraleHave not yet received an emailreceipt that returned trailer on Nov 7 at 10 am. Can u pls email me receipt. thanks.
Arthur SThe Sales guy was awesome! Very helpful and nice.
Dustin Cmark manages the business professionally with a common sense attitude i will use this facility again in the future
John Z | Expérience généraleGas tank was stated to be 13/16 full. It was less than 5/8 full (10/16). I put in 11 gallons of gas to fill the tank abut 6 blocks from the pick up location at a cost of
Leslie KThe engine light was on the minute we received the U-Haul. The service was horrible . . We were told to go to an O'Reilly and get it checked. That requires going into town. They finally sent a technician out and he told us what was wrong but didn't fix the problem.We had to go 750 miles with engine light.
Robert RDavid was very helpful and great to work with!
Steve BThe staff/owner here was AMAZING! Thank you to all there for their help and customer service! Above and beyond!
Judith PExcellent and accommodating staff and owner. Great, consistent and reliable communication. I highly recommend this location for outdoor storage and rentals.
Daniel H | Expérience généraleWe got our RV stolen from this lot! Their cameras only go back "2 days". They were really shady. I would not reccomend this place to anyone!
Tyler S | Expérience généraleWe enjoyed our storage for our RV. The staff was very friendly and helpful.
Elizabeth H | Expérience généraleNice place. Great value. Only moved out because it was pretty far from my house.
Nathaniel B | Expérience généraleHad to drop trailer outside. There was not anyone there to receive it, or check it in.
Earl KMake sure that the vender is open at the pick up time.
Jim BGreat staff and nice place the only reason I left was I found a place closer to my home and some covered parking which I have been looking for.
Rob T | Expérience généraleIt's hard to find, if you're not from the area. The gentleman there was friendly, but he was having trouble with the paperwork. Plus it was 10 miles from where I was originally supposed to pick up the trailer. The trailer should have been where we were supposed to pick it up.
Dan DGreat place to store my fifth wheel. I hope two return in the winter months. Looking forward to the completion of upgrades they have planned for this new facility.
Kenneth F | Expérience généraleExcellent service à la clientèle
Marcelo VCup holders were my only issue. It kept falling out. I appreciate being accommodated by getting an extra day at the last minute. This is an example of good service.
Ralph VReserved over 2 months in advance at a location 1/2 mile from my house. When Uhaul called to set up pickup, we're told the closest one is in Surprise if we want it. 70 miles away!!!!! Thats really horrible service and I dont know how that can be allowed! The Uhaul design was completely peeled off side of trailer and one tire was bad! Guy said last people ran it low on air, but it would be ok! I was nervous running it on the highway for 3 days!!!! Just a crappy experience mostly due to the horrible pickup situation!!! Also…..only one man working at Surprise location and 4 people waiting! Took forever!!!
Joe KVery fast professional service, was pulling into lot and an employee came to me greeted me and quickly helped me. Great service!!
Brent HReturn was very easy. The employee was very friendly and helpful. When he began taking off the uhaul from my truck he informed me the emergency chains had never been connected. I was shocked! I could have easily been in an accident as I traveled from Amarillo, TX to Surprise, AZ going through high and low altitudes. Had weather been an issue, my trip may not have been successful. PLEASE ASSURE EMPLOYEES HAVE PROPER TRAINING. The employee who attached the uhaul had plenty of time to double check his moves. Yes the employee and I checked the break lights and turn signals. I have no idea why the emergency equipment was not attached. Seems lilke a pretty big deal t
DARLENE KVery helpful and quick service
Scott KSuper frustrating. Scheduled month in advance, get call late the night before there was none available at Belle location. Three phone #'s later found truck at remote location off of 159. No one was there, no instructions, NOTHING!!! Finally 30 mins later placed call, FINALLY, got ahold of someone who walk me thru the process (which should have been explained after relocation). Ridiculous !! Would NOT recommend !!!!
ron oAppreciate them accommodating us with late notice.
Julie H | Expérience généraleSPEED UP RENTAL PROCESS
Richard SDropped off trailer when no one was in attendance. Went back the next day to insure that it was checked in. I was unable to do it from my phone...
THOMAS RMake it easier to check in and out
Sarah GThe driver side windshield wiper broke while I was driving. Had to repair that myself. Then with the location I was driving to had freezing temperatures. The windshield fluid used in the vehicle froze and was unusable for the last part of the drive when I needed to use it to clean the windshield. I suggestion would be for U-Haul locations use the de-ice fluid during the winter
Dillon BNobody told me that this was unmanned. Took over an hour to get the truck by calling the manager offsite. Very poor communication!
Mark IVery nice facility with helpful management. Would certainly lease space again if the need arises.
Steven D | Expérience généraleI had to purchase new windshield wipers because the ones on the U-Haul truck were terrible.
Nathaniel RMy first location at Deer Valley was closed. Consequently, I had to travel another 40 minutes . Then I was charged $11 for additional miles that I had to travel because Deer Valley was closed. Not happy with U-Haul.
Selma GBrand new U-Haul location - under construction - literally in the middle of the desert. Would have been a sketchy area if my husband wasn't with me. The man that helped us was great - just the location was odd, especially since there are many other U-Haul pick-up facilities in AZ near where we were staying.
KIMELAINE WHave your office finish so the customer can go in The young man was vary nice and helpful.
NATHAN YThis was the worst rental experience I have ever had. I arrived to a dirt field with one truck covered in dirt. The building was under full construction and vacant. No one in site. I was able to retrieve the keys but no dolly or blankets. Called your customer service who tells me I have to go to another location to get supplies. This cost me another 90 minutes out of my day and extra miles. And then you charge me for additional miles. Your customer service was horrible and didn't believe that no one was there. Again you sent me to a dirt field construction site. Obviously no one cared enough to update your website that the location was closed. Your CS keep telling me that they would be open at 9. I looked into the windows and the place was under construction. There was a toilet and sink laying on the ground. Never once heard an apology. And then told me I needed to call reservations to find a store that had the supplies I ordered. UNBELIEVABLE!!!!!
Jonathan L