Customer Reviews for 29 Palm Storage
(U-Haul Neighborhood Dealer)

40 évaluations

22611 N 159th Ave   Surprise, AZ 85387

(623) 239-0326

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 8/19/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(623) 239-0326

22611 N 159th Ave
Surprise, AZ 85387

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 8/19/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Had to drop trailer outside. There was not anyone there to receive it, or check it in.

Earl K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vernon R. 
Évaluation :
2

Make sure that the vender is open at the pick up time.

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristy O. 
Évaluation :
5

Great staff and nice place the only reason I left was I found a place closer to my home and some covered parking which I have been looking for.

Rob T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

It's hard to find, if you're not from the area. The gentleman there was friendly, but he was having trouble with the paperwork. Plus it was 10 miles from where I was originally supposed to pick up the trailer. The trailer should have been where we were supposed to pick it up.

Dan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene H. 
Évaluation :
5

Great place to store my fifth wheel. I hope two return in the winter months. Looking forward to the completion of upgrades they have planned for this new facility.

Kenneth F.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Marcelo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GELVIS G. 
Évaluation :
5

Cup holders were my only issue. It kept falling out. I appreciate being accommodated by getting an extra day at the last minute. This is an example of good service.

Ralph V. 
Évaluation :
1

Reserved over 2 months in advance at a location 1/2 mile from my house. When Uhaul called to set up pickup, we're told the closest one is in Surprise if we want it. 70 miles away!!!!! Thats really horrible service and I dont know how that can be allowed! The Uhaul design was completely peeled off side of trailer and one tire was bad! Guy said last people ran it low on air, but it would be ok! I was nervous running it on the highway for 3 days!!!! Just a crappy experience mostly due to the horrible pickup situation!!! Also…..only one man working at Surprise location and 4 people waiting! Took forever!!!

Joe K. 
Évaluation :
5

Very fast professional service, was pulling into lot and an employee came to me greeted me and quickly helped me. Great service!!

Brent H. 
Évaluation :
5

Return was very easy. The employee was very friendly and helpful. When he began taking off the uhaul from my truck he informed me the emergency chains had never been connected. I was shocked! I could have easily been in an accident as I traveled from Amarillo, TX to Surprise, AZ going through high and low altitudes. Had weather been an issue, my trip may not have been successful. PLEASE ASSURE EMPLOYEES HAVE PROPER TRAINING. The employee who attached the uhaul had plenty of time to double check his moves. Yes the employee and I checked the break lights and turn signals. I have no idea why the emergency equipment was not attached. Seems lilke a pretty big deal t

DARLENE Kay F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin C.  |  Expérience générale 
Évaluation :
5

Very helpful and quick service

Scott K. 
Évaluation :
1

Super frustrating. Scheduled month in advance, get call late the night before there was none available at Belle location. Three phone #'s later found truck at remote location off of 159. No one was there, no instructions, NOTHING!!! Finally 30 mins later placed call, FINALLY, got ahold of someone who walk me thru the process (which should have been explained after relocation). Ridiculous !! Would NOT recommend !!!!

ron O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl L. 
Évaluation :
5

Appreciate them accommodating us with late notice.

Julie H.  |  Expérience générale 
Évaluation :
3

SPEED UP RENTAL PROCESS

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul J. 
Évaluation :
5

Dropped off trailer when no one was in attendance. Went back the next day to insure that it was checked in. I was unable to do it from my phone...

THOMAS R. 
Évaluation :
3

Make it easier to check in and out

Sarah G. 
Évaluation :
3

The driver side windshield wiper broke while I was driving. Had to repair that myself. Then with the location I was driving to had freezing temperatures. The windshield fluid used in the vehicle froze and was unusable for the last part of the drive when I needed to use it to clean the windshield. I suggestion would be for U-Haul locations use the de-ice fluid during the winter

Dillon B. 
Évaluation :
2

Nobody told me that this was unmanned. Took over an hour to get the truck by calling the manager offsite. Very poor communication!

Mark I. 
Évaluation :
5

Very nice facility with helpful management. Would certainly lease space again if the need arises.

Steven D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKKI A. 
Évaluation :
3

I had to purchase new windshield wipers because the ones on the U-Haul truck were terrible.

Nathaniel R. 
Évaluation :
5

My first location at Deer Valley was closed. Consequently, I had to travel another 40 minutes . Then I was charged $11 for additional miles that I had to travel because Deer Valley was closed. Not happy with U-Haul.

Selma G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
3

Brand new U-Haul location - under construction - literally in the middle of the desert. Would have been a sketchy area if my husband wasn't with me. The man that helped us was great - just the location was odd, especially since there are many other U-Haul pick-up facilities in AZ near where we were staying.

KIMELAINE W. 
Évaluation :
5

Have your office finish so the customer can go in The young man was vary nice and helpful.

NATHAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG P. 
Évaluation :
1

This was the worst rental experience I have ever had. I arrived to a dirt field with one truck covered in dirt. The building was under full construction and vacant. No one in site. I was able to retrieve the keys but no dolly or blankets. Called your customer service who tells me I have to go to another location to get supplies. This cost me another 90 minutes out of my day and extra miles. And then you charge me for additional miles. Your customer service was horrible and didn't believe that no one was there. Again you sent me to a dirt field construction site. Obviously no one cared enough to update your website that the location was closed. Your CS keep telling me that they would be open at 9. I looked into the windows and the place was under construction. There was a toilet and sink laying on the ground. Never once heard an apology. And then told me I needed to call reservations to find a store that had the supplies I ordered. UNBELIEVABLE!!!!!

Jonathan L. 
Non les évaluations ont été soumises pour cet établissement.

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