Le client n'a pas laissé de commentaire.Jerardo O.
Customer Reviews for 3 10 Diesel Works LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DARREN R.
Truck had bug plastered windshield.JOE T.
HIgher standards for third party vendor. Gave excuse after excuse for poor services deliveredDarlene G.
Keep doing goodJuan P.
Le client n'a pas laissé de commentaire.Mark W.
I had reserved furniture dollies and appliance dolly and they did Not have neither, had to go across town to get appliance dolly and come back to moveRobert N.
I called this location before leaving phx area, And asked what time I needed to drop of by as I was waiting till due date back to go to Yuma and had to wait for place to open to drop stuff off. Lady on phone responded she's did know but would be good as long as I dropped off on due date. I took trailer to drop off and was informed there would be $32 extra charges for not having back by 7:00 am, this location doesn't open till after 7:00 and I had to wait 45 mins to talk to someone about the extra charge. She then couldn't do anything to help me but gave me number to district manager hector. I called him he said he would fix n didn't want to loose my business over $32. Nothing has been done since and he has not contacted me since.. so hey Uhaul I hope that $32 was worth my business, I will never use your stuff again and will tell all my friends about this..DEVIN C.
Le client n'a pas laissé de commentaire.Jerry H.
Be clear with what equipment is available before reservation. Do not alter customer's reservation without approval. Be clear on how to return U-Haul if business will be closed upon return. Other than that, good service.Cezar M.
The whole experience was bad. They had the wrong truck working pick up location.Kevin V.
Le client n'a pas laissé de commentaire.Dave T.
Le client n'a pas laissé de commentaire.ERINDANIELLE C.
Le client n'a pas laissé de commentaire.jaime O.
Make sure everything on the truck is in working order, Do not expect paying customers to relocate your trucks. Watch your employees that they don't misuse the gas provided by paying customers. Compensate customers for your mistakes.judith L.
Le client n'a pas laissé de commentaire.ALEX S.
Dropping off the trailer was easy and efficient.ROBERT V.
Le client n'a pas laissé de commentaire.ROBERT E.
Le client n'a pas laissé de commentaire.Martin N.
Le client n'a pas laissé de commentaire.DANIEL J.
Drop Off location was closed. Your app was pathetic. Just give a driver the details on what to do: take a picture of the gas, interior of the truck in front of the location where you drop it off, etc, and email it. It would have saved me a lot of time.FRANCISCO G.
Le client n'a pas laissé de commentaire.Robert T.
Be sure that equipment and blankets from previous user have been removed from truck.David T.
Le client n'a pas laissé de commentaire.Bob E.
You're really going to charge me 0,76 for mileage? Seventy six cents??? And not say anything??? Otherwise I would have given a gold star on the review.Darren C.
Le client n'a pas laissé de commentaire.Paul C.
Everyone was great made dropping off easyDUSTIN M.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Raymond D.
Le client n'a pas laissé de commentaire.GERALD N.
Left tire strap needs to be replaced. It is torn and hard to slide through racthet.Michael V.
Le client n'a pas laissé de commentaire.Erica P.
Le client n'a pas laissé de commentaire.Rolando G.
Le client n'a pas laissé de commentaire.PATTI LAVONE W.
Le client n'a pas laissé de commentaire.Greg M.
The worse customer service we have ever received from a UHaul station. the staff was rude and not willing or knowledgeable to help in any way. Usuallu Uhaul is a good experience but Diesel Shop is a horrible representative of your Uhaul brand.Jesse D.
Poor, poor,poor. Messed up computer right off, then when we returned for auto transport it was just given to someone else as we arrived.Michael W.
Told the clerk that the truck was cleaned and that its been disinfected She said that it will pass it on to the main head officeCarlos P.
Uhual gave me the worst experience you can ever give someone. I made Reservations about 3-4 weeks before I was set to pick up the equipment. They called me a few days before I was Suppose to pick it up to tell me I had to go to a completely different state to pick up the equipment. Not to mention I was quoted at 250 and ended up paying almost 600 dollars to only use it for ONE day. I will Never use uhaul again.KYRAN G.
Attendant barely responded to my presence. no biggie. It was on a Sunday and they werent open for normal business hours. Not a problem just minimal interaction, less than what I would have expected as normal. Not going to hold it against them, but there are other drop off location options. This activity is not their primary business. All that said was convenient though.Kenneth D.
It was not our first choice and the place was out of the way and hard to find. It was clean and the people were friendly. This was the only site that had a truck that we needed. There was a problem in the billing. However they did put me in touch with you main office and They were very nice and corrected the billing very promptly. MerciSandra R.
Thanks for everything!Christopher W.
Le client n'a pas laissé de commentaire.IGNACIO G.
Le client n'a pas laissé de commentaire.TERRY F.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Richard S.
Great customer service, first time renting a trailer from U-Haul. Very happy with the trailer and will rent from 310 Diesel in Yuma, AZ again.Daniel L.
they have no supplies so if you remember you forgot to buy tape or rope ,etc... then you're stuck driving around town with a trailer attached to your vehicle. I wanted the 14th Ave/3rd street sight for this very reason.Lydia B.
Le client n'a pas laissé de commentaire.Robert W.
Not locations fault (very pleasant), but the trailer seemed like a rust-bucketMichael H.
Polite, professional, fast.Jerry F.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.MIKE I.
This was not the drop off location. Not surprising that this is wrong on your records as U-Haul did not have the correct contract in the system when I dropped off the trailer. The representative had to call U-Haul and sort it out. I had the correct copy, which was emailed to me by U-Haul.Craig S.
I have used this location twice. My biggest gripe is that it is Closed on the weekend.. so no one is there to receive or help with equipment drop offBrett M.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Chris E.
Uhaul changed my reserved drop off spot at the last minute. I ended up having my wife drive my large pickup truck and pull the trailer, which was very inconvenient. You need to do a better job with drop offs, Uhaul.Michael W.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.Everardo V.
Location was closed when we dropped trailer. Could not comment on any items listed above. Prefer open locations, rather than just a drop box.Jerry N.
Van was dirtyLarry H.
Great people to deal with, helpful, went extra to be sure be were hooked up correctly and explained trailer workings. Will use them again....Pamela H.
Le client n'a pas laissé de commentaire.Steven S.
Very helpful and knowledgeable.Jerry P.
The truck was very dirty and the window was completely obstructed with splattered bugs...hundreds of them. I had to clean them off the window myself. Despite the fact that I called before my arrival, I still had to wait fir the checkout person to finish â€œotherâ€ business. I was his only customer.Tal M.
It took way too long for them to return my call. More times than not, the call wouldn't go through when I called them.Christopher K.
You changed my original return drop off location to a site 15 minutes further from my house. The customer service rep told me that the new location did not have after hours returns so I could not return my vehicle until Monday afternoon because I had to be at work by 8am and the Uhaul facility did not open until 9am. I was charged an extra day for the inconvenience that you placed upon me. Terrible experience on both ends of the transaction.Greg L.
Staff was friendly, helpful and knowledgeable.Michael H.
Le client n'a pas laissé de commentaire.Bryan R.
Le client n'a pas laissé de commentaire.Ashley A.
Le client n'a pas laissé de commentaire.Gerald N.
Fast service, and very helpful.Jheremie W.
We arrived at this location dressed to travel. The person that we had help us helped hitch the dolly to the RV and after checking the lights etc. said have a fine trip. I was standing there and he said I'm finished. My wife and I had to load the car on the dolly without any assistance. It was lucky that I had gained some knowledge from previous rentals to finish hooking up. On my first stop I checked the tie downs and noticed that a safety chain to the RV was too loose and dragging on the pavement.. I was not pleased by this person at all.Floyd D.
Le client n'a pas laissé de commentaire.Scott R.
Keep record of a customer in the computer. I was on the phone for an hour ordering it then another hour an a half picking it up .I have ordered 3 trailers in the past year same problem 1 1/2 hours to pick upBob H.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Martin K.
This U Haul location was hardly recognizable as a U haul location. I had to ask. I was told to drive around back so they could unhook the trailer from my truck. I was told by the U haul employee to pull the trailer to the back of the lot, and that he'd be jumping in. So he jumps on between the trailer and truck to ride because apparently it's too far to walk. I'm thinking â€œok if something unfortunate happens I'll probably be suedâ€. Is this kind of thing business as usual? I was not cool with this and I don't recommend this location.Kory W.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Gary K.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.BRAIN C.
Customer service needs to be improved, we were told to go park in the back lot and someone would be out to unhook it waited over 10 minutes no one came out to unhook the trailer so we unhooked our self.nick S.
Service à la clientèle formidableRandy K.
My issue is not with pickup location but Uhaul itself. My reservation was NOT fulfilled but instead had to take 2 small trucks instead of 1 big truck. Double the drivers, gas, insurance, responsibility. Not happy with that AT ALL.JOHN B.
My issue is NOT with the pickup location but Uhaul itself. My original reservation was not fulfilled and I was forced to take 2 small trucks instead of 1 big truck.JOHN B.
The Cab and the window were covered in dirt, I had to a car wash and get the window clean just to see clear to drive it safely and wipe out the cab before I put any of my personal stuff in the cab. Also they said the gas tank was full and it was not, the gauge was just above the Full and when I filled it the gauge went way past the full.Lucus L.
Le client n'a pas laissé de commentaire.Diane B.
Le client n'a pas laissé de commentaire.SIMON C.
This location needs a U-Haul sign...there is nothing on the building that relates to u haul.Brett M.
Easy. Lady in Az was greatCraig C.
1. have the car carrier ready as the person on the phone said it would be when I made the reservation. 2. check that the carrier is in the front of all the other ones so we don't have to wait till they remove all the rest of the carriers to bring the one ahead. 3. check the carrier to make sure that the tires are all there, not stolen prior to setting up my rentalNANCY G.
Le client n'a pas laissé de commentaire.williams B.
Le client n'a pas laissé de commentaire.Larry B.
I will be conducting my next business through this site in the spring for sure.Pierre H.
Le client n'a pas laissé de commentaire.Gary K.
Josh at 310 was very nice and such great customer service!Lorraine R.
Very professional location.Tim T.