Better looking staff at rental center, those guys were great though ;-)
GREGORY B
Customer Reviews for 30 West Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Pick up/drop off after hours was a smooth transaction.
Bryce P30 West was the third U-Haul location that I checked to rent a car dolly. The first location in my local town of North Manchester did not have the needed equipment. The second location (in Warsaw, 25 miles from me) had one car dolly in inventory but one of the tail lights was not working. 30 West had multiple units in inventory, but the first one they rented to me also had a non-functioning tail light. Fortunately, the lights on their second unit worked and I was able to continue with the rental. Once connected, the dolly worked well. Even with the car loaded on the dolly it followed the truck smoothly and without issue. 30 West took good care of me through the transfer from the original rental location, the equipment lighting issue, the cold and the snow. I will not hesitate to use them again should the need arise.
STEPHEN JOnce again... you miss the mark with these benign generic questions. I understand now why your employees do the minimum to provide a good customer experience.
MICHAEL LVery nice location. Very friendly staff and helpful. I would rent again from here and recommend to friends and family.
BENJAMIN CGet better people to not mess things up on computer, get new location###
tanya k30 West was very helpful.
RICKY CClean vehicle would be nice
CYNTHIA LI would definitely rent from them again.
MARCUS GFat and easy service. Customer service was 11/10 great people!
SHAWN AVery efficient and also helpful with suggestions
THOMAS HThe staff at the drop-off location was very helpful. Before I was able to exit my truck, a staff member showed me where to park the trailer. He then unhitched the trailer by himself. I didn't have to get out of my truck. I will probably be making at least one more reservation to Warsaw, IN, and I will request this drop-off location.
Ron SGREAT, GREAT, GREAT!
KELLY LDropped off at night. Didn’t meet with anyone.
Lisa AProfessional and I really enjoy using this place
DAVID FNothing! Smooth operation and easy to do.
YOLANDA HThe only issue was, we had requested additional furniture dolly carts and they didn't have them. Only had one and we had alot of heavy office furniture suites to move
ROY WAlways a great product and price! Service is really good as well.
KELLY Lnothing
STEPHANIE MNothing to improve. The people at 30 West Auto were very easy to work with and accommodating. Great experience.
JOHN HGo to location for years
ZANE HI had a long distance one-way rental and received a new truck that made all the difference, no worries. The truck was immaculate when I received it.
Thomas BThe rates were much higher than my rental from Nashville TN. For my 4x8 trailer. Double in price.
Lee FNice place. Nice staff. I reserved a 20 ft truck on line. Picked it up the next day , a very streamlined operation. By the time we had the paperwork filled out they had the unit pulled up out front and ready to go.
Nathan HEverything went well.
RICHARD Tlarge lot made parking with a trailer easy. Large inventory.
Stephen TQuick, easy and great location.
SANDRA Gbest around!
JULIAN MMike was very helpful, and they stayed open late so we could get our motorcycle trailer.
Michael WGot here a little past closing but online checkin went smoothly. Plenty of space to park the truck and easy to find the key drop off. Simple quick process.
ROBERT SYou did good
JACK GGreat service and customer friendly.
ronald mFriendly and efficient staff. It was an easy process.
Stephanie MThe app didn’t work and it took me 45 minutes on customer service to get it figured out.
micheal SEasy drop off. They made it simple. Thank you.
Heather JFix power steering issues with vehicle.
Gregory LThis rental location is a 5-Star. The BEST customer service that I've ever experienced. Truck was clean, and ready to go!
TIM SEveryone was super friendly and very helpful!
Paula FSpecial thanks to Rick and his team at the Warsaw location. The quality of customer service was outstanding this time as well as past rental. Thanks again. Kevin Byrd.
KEVIN BWe rented on a Sunday so the location was closed. We did the mobile pick up. However it was never communicated that the app does not work so we spent 45 minutes trying to complete pick up. We called customer service and the first thing they said was yeah the app doesn't work go to the website. That was very frustrating and time consuming. The truck itself was fine, no issues. Better communication would have helped tremendously.
Paul BRain leaked in the ‘mother’ storage area
TERRY WThis location was wonderful and the gentlemen I worked with was very friendly.
Timothy BEstablish more options for pick-up and drop-off points near my location ... mileage charges (44 miles) added another $50 to the $19,95 daily rental rate ...too much for me!
Timothy L