So refreshing to receive real customer service. Carina(?) Explained everything from check-in to truck return. She was very professional and friendly. All my truck needs will be done at this location. Thank you Carina for making this a enjoyable and Stress free experience.Christina S.
Customer Reviews for 311 Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jarrell, TX 76537
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 8h am à 5h pm
- Sam : 8h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/19/2022: Fermé
- 6/3/2022 - 6/6/2022: Fermé
- 7/28/2022 - 8/1/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck we were supposed to pick up wasnt back from a customer, so we ended up with a smaller truck. We asked for a two day rental as we were working with less moving space and we didnt want to inconvenience someone waiting for the truck that very next day. The two day wasnt input, granted, we ended up needing a third day anyway.Catherine W.
No complaints at all. 311 storage LLC was amazing from Start to finish great costumer service definitely would recommend anyone to go here.Jose C.
Nothing, all was great - quick, simple and efficient. Corina was so helpful!Barbara B.
Le client n'a pas laissé de commentaire.Melissa L.
Carina was awesome!Nicholas M.
They did a great job. Thanks for all they didMatt G.
U-Haul completely screwed up my oreder at the last minute. I will never use your services again nor will I recommend you to anyone. The dealer you eventually sent me to was very helpful and accommodating. Unfortunately the damage was already done.James S.
Le client n'a pas laissé de commentaire.JASON E.
Carina is a one of a kind Uhaul location owner, she genuinely cares about your needs and wants to get you to where you're going. I have to say she'll make Uhaullelujah! Thank you Carina for saving the day!JOSHUA G.
I was the only person there and it took over an hour to pick up the truck. I had a reservation for a 15' truck paid in full on June 4 for pick up on June 16. The day of pick up, I was sent to 3 different places who did NOT have a truck. I was able to get one at this location which was 40-50 miles out of my way! I was given no paperwork but was told I still needed to pay. I refused as I paid in full on June 4. I was still charged $92 for charges unknown to even the uhaul place, which was refunded. The lady at this facility was very nice and apologized many times for the mishaps. You would think that placing a reservation 2 weeks in advance and paying in advance, uhaul would have a truck available for you. This was totally unacceptable given I was driving the truck accross several States. Worst experience I have ever had using uhaul and I've used them many many times.Cynthia L.
Top of the line customer service!!JOSE R.
Gas was at 1/8 of tank, had to take it to immediately buy gas! Customer service rep was very nice and apologetic but frustrating to have an empty truck to pick up! Also my initial reservation cancelled for the correct size truck for our move with just an email? Very very disappointed with our experience this time with uhaul!KARIN H.
The inside of vehicle was not properly cleaned. There was dog hair and unfortunately I didn't know until my 10 year old son got in and suffered an allergic reaction. We were already on the road when he started sneezing and eyes itchy. We were already in a time crunch to get to our first stop and the Benadryl was packed in the van. We had to stop to buy some and do the best we could to wipe down the inside to minimize his reaction but he suffered the rest of the way. Also I asked for and was charged for pads but never received them.Gerardo S.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Marcus B.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.Delbert C.
Really good people and great costumer serviceIago T.