When we dropped off the truck we explained that this truck should not go back out until it is fixed, that is should not be on the road. The woman assured us that she would call it in to have it looked at and repaired and apologized that we had such a bad experience .
Joao Mateiro
Customer Reviews for 321 Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had ordered 4 dozen moving blankets and they made no effort to fill that order. I came in from out of town and had to drive to another town to get my moving blankets which put me back 90 minutes and had to pay help that was scheduled while they waited on me to get the blankets
David GuilotteNo improvement needed
jerry preuettI returned my equipment using the cell phone application and had little communication with the onsite team.
Eddie WallsI guess it was rainy the day the last people had it but it was muddy inside.
jasmin ladnirThe girl that helped me was fantastic the u haul was little dirty inside but didn't bother me she did offer to clean it but she was by her self and I told her it was fine I would highly recommend to rent for this location there better than the one on Alcoa highway
Foothills Produc PLantsVery helpful person at the place. Truck was fine. No problems.
Jim RidenNot all the lights worked at the back of the trailer, they should have been inspected before pick up and worked
Charles KleckaEverything worked out great
kieth fordNo improvements needed in my opinion
Connie McCammon(1) Actually have the vehicle I reserved, and not tell me the online reservations fault. (2) Have the location I'm picking up the vehicle at give a damn.
Russell VanwinkleI was shocked at the end of the ride that it cost me $156 more and above the original $410. II was made to pay more for miles and a host of other things. That alone will make the decision when I move soon. Barbara Barr 8658164161 if you wish to discuss.
barbara barrThe initial experience was good but I turned the truck in clean and was charged a $25 fee. I'll never rent here again
Robert OgleThe owners were awesome… thank you
Guy KeehnNone, great experience here!
Aaron Brentwood$40 turned into $100 for less than 8hrs. I even put more fuel in than when i started. Whatever....welcome to my Country
Lee HowellSmoke shop not a good place to pick up a U-Haul as the daily "traffic" customers in the store take precedence. Therefore too long of a wait. Truck was dirty inside - excuse that it had been raining. Not the kind of experience I usually have from U-Haul.
Jackie FrankensteinI was charged an extra day. I did not keep the equipment an extra day. Terrible!!!! Now I have got to call your sorry customer service again. Terrible.
Barry ElliottIt was the easiest rental I've ever had. Professionnel!
Kelli TidmoreOnly issue I had is the app took about 10 times literally to process the return and that took an hour and was VERY FRUSTRATING!
Mary Sue WeinaugWe did notice that the bed wasn't swept out from the people before us, also, it smelled of cigarette smoke. But overall it was a great experience.
Brandon CookThe team here is wonderful and very helpful. Great customer service!!
Shushane WallaceOperator of business was SUPER HELPFUL with getting trailer connected and loaded to carry car. Really nice family business that also does Uhaul support.
Raymond MonroeYou should let people know you’re going to charge someone for insurance even if they decline it at satellite locations.
James WilliamsThe only problem I had is when you got above 35 it started shaking and trying to go up a small hill it was struggling and when you turn to the right it sound like your ball joint is about to go out on it if you have any questions or anything about it you can call me at 865-247-3240 but other now it was an awesome truck since I had a little bit of problems maybe I could get a discount next time I have to use y'all
Jennifer schoenheitI was INUNDATED with numerous emails and texts, and the online process is overly complex with all the miscellaneous selection options. Just all too much for a simple $56 rental. Disappointing
Mike BryantVery nice people! The asked me to back it in a certain spot and when I said I can’t back it in they gladly did it!
Keiki McCormackFront safety chain on auto transporter was not available and I had a time commitment to make so I drove inadequately protected and without the equipment UHaul specifies. Additionally I checked tire temps with a quick 'back of hand' walk around and DS Rear tire on transportes was hot. No evidence of tread or sidewalk separation, however tire pressure was 28 psi and all others were at 60. Total downtime was 3 hours and waited 2 hours for repair tech to complete the repair, partially due to his ineptitude to replace the wheel/tire which was the offender. He didn't read the work order, nor listen to me when I pointed to the problem tire. Terrible experience. I hate using UHAUL because your equipment has a problem, is not at the pickup location as promised, the staff at only marginally able and your costs have always been pricier than I can justify and only keep increasing. I'm buying my own transporter and maintaining it myself. This way I can trust it
Richard RheinThe place is a smoke and vape shop that happens to do UHaul rentals. The attendant wore rubber open toed open heeled rubber sandals; stupid risky stuff to wear around heavy gear. Hard to back trailer in due to strange curbing.
Richard RheinGreat people and good service.
Ronald ManningGentlemen working were very friendly. Check out was quick, yet thorough. I couldn't have asked for a better return site.
Eric BolinFast
Jeff Reynoldsreservation process was horrible. Did not get phone calls and did not get the right size truck. Likely will not choose to use UHaul again
Jean PloutzGreat experience. Lady was pleasant and welcoming and check out took less than a couple minutes! Merci
Todd WeerToo far away from my home. It was a 45 min drive one way in another town.
James JordanWe were familiar with the area and knew where to return it to.
Moses MooreThe young man that waited on me was very nice, had everthing already and was a smooth transaction.
CYNTHIA ROBIDOUXManager was lots of help.
Timothy HarrisonExcellent service à la clientèle
Johnny SettlemyreTrailer had a flat tire , and I told them the day before when I looked at the trailer.
robert pittmanI will rent again from that store
JAMES TOTENOOn the phone. Told him I had a u-haul. Comment was write down miles and fuel. Told him a trailer. Just unhook it anywhere. Man came out he was helping . Said to me. Been nice if he would have helped you. Wat can I say.
KEITH MONCRIEFI was told one price , then charged something else. The 15 foot truck I was supposed to get was suddenly at another location , even though they knew a MONTH ahead of time. So I had to get a bigger truck or get charged more miles to go to the other location to get the correct truck. Good thing I don't plan on needing another truck in the future. If I do ever move again , maybe I'll just sell everything so I won't need a truck.
steven swainGreat location. Efficient check in of the truck.
Mark WilsonGreat customer service as well.
Robert Webber