When we dropped off the truck we explained that this truck should not go back out until it is fixed, that is should not be on the road. The woman assured us that she would call it in to have it looked at and repaired and apologized that we had such a bad experience .
Joao M
Customer Reviews for 321 Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had ordered 4 dozen moving blankets and they made no effort to fill that order. I came in from out of town and had to drive to another town to get my moving blankets which put me back 90 minutes and had to pay help that was scheduled while they waited on me to get the blankets
David GNo improvement needed
jerry pI returned my equipment using the cell phone application and had little communication with the onsite team.
Eddie WI guess it was rainy the day the last people had it but it was muddy inside.
jasmin lThe girl that helped me was fantastic the u haul was little dirty inside but didn't bother me she did offer to clean it but she was by her self and I told her it was fine I would highly recommend to rent for this location there better than the one on Alcoa highway
Foothills PVery helpful person at the place. Truck was fine. No problems.
Jim RNot all the lights worked at the back of the trailer, they should have been inspected before pick up and worked
Charles KEverything worked out great
kieth fNo improvements needed in my opinion
Connie M(1) Actually have the vehicle I reserved, and not tell me the online reservations fault. (2) Have the location I'm picking up the vehicle at give a damn.
Russell VI was shocked at the end of the ride that it cost me $156 more and above the original $410. II was made to pay more for miles and a host of other things. That alone will make the decision when I move soon. Barbara Barr 8658164161 if you wish to discuss.
barbara bThe initial experience was good but I turned the truck in clean and was charged a $25 fee. I'll never rent here again
Robert OThe owners were awesome… thank you
Guy KNone, great experience here!
Aaron B$40 turned into $100 for less than 8hrs. I even put more fuel in than when i started. Whatever....welcome to my Country
Lee HSmoke shop not a good place to pick up a U-Haul as the daily "traffic" customers in the store take precedence. Therefore too long of a wait. Truck was dirty inside - excuse that it had been raining. Not the kind of experience I usually have from U-Haul.
Jackie FI was charged an extra day. I did not keep the equipment an extra day. Terrible!!!! Now I have got to call your sorry customer service again. Terrible.
Barry EIt was the easiest rental I've ever had. Professionnel!
Kelli TOnly issue I had is the app took about 10 times literally to process the return and that took an hour and was VERY FRUSTRATING!
Mary SWe did notice that the bed wasn't swept out from the people before us, also, it smelled of cigarette smoke. But overall it was a great experience.
Brandon CThe team here is wonderful and very helpful. Great customer service!!
Shushane WOperator of business was SUPER HELPFUL with getting trailer connected and loaded to carry car. Really nice family business that also does Uhaul support.
Raymond MYou should let people know you’re going to charge someone for insurance even if they decline it at satellite locations.
James WThe only problem I had is when you got above 35 it started shaking and trying to go up a small hill it was struggling and when you turn to the right it sound like your ball joint is about to go out on it if you have any questions or anything about it you can call me at 865-247-3240 but other now it was an awesome truck since I had a little bit of problems maybe I could get a discount next time I have to use y'all
Jennifer sI was INUNDATED with numerous emails and texts, and the online process is overly complex with all the miscellaneous selection options. Just all too much for a simple $56 rental. Disappointing
Mike BVery nice people! The asked me to back it in a certain spot and when I said I can’t back it in they gladly did it!
Keiki MFront safety chain on auto transporter was not available and I had a time commitment to make so I drove inadequately protected and without the equipment UHaul specifies. Additionally I checked tire temps with a quick 'back of hand' walk around and DS Rear tire on transportes was hot. No evidence of tread or sidewalk separation, however tire pressure was 28 psi and all others were at 60. Total downtime was 3 hours and waited 2 hours for repair tech to complete the repair, partially due to his ineptitude to replace the wheel/tire which was the offender. He didn't read the work order, nor listen to me when I pointed to the problem tire. Terrible experience. I hate using UHAUL because your equipment has a problem, is not at the pickup location as promised, the staff at only marginally able and your costs have always been pricier than I can justify and only keep increasing. I'm buying my own transporter and maintaining it myself. This way I can trust it
Richard RThe place is a smoke and vape shop that happens to do UHaul rentals. The attendant wore rubber open toed open heeled rubber sandals; stupid risky stuff to wear around heavy gear. Hard to back trailer in due to strange curbing.
Richard RGreat people and good service.
Ronald MGentlemen working were very friendly. Check out was quick, yet thorough. I couldn't have asked for a better return site.
Eric BFast
Jeff Rreservation process was horrible. Did not get phone calls and did not get the right size truck. Likely will not choose to use UHaul again
Jean PGreat experience. Lady was pleasant and welcoming and check out took less than a couple minutes! Merci
Todd WToo far away from my home. It was a 45 min drive one way in another town.
James JWe were familiar with the area and knew where to return it to.
Moses MThe young man that waited on me was very nice, had everthing already and was a smooth transaction.
CYNTHIA RManager was lots of help.
Timothy HExcellent service à la clientèle
Johnny STrailer had a flat tire , and I told them the day before when I looked at the trailer.
robert pI will rent again from that store
JAMES TOn the phone. Told him I had a u-haul. Comment was write down miles and fuel. Told him a trailer. Just unhook it anywhere. Man came out he was helping . Said to me. Been nice if he would have helped you. Wat can I say.
KEITH MI was told one price , then charged something else. The 15 foot truck I was supposed to get was suddenly at another location , even though they knew a MONTH ahead of time. So I had to get a bigger truck or get charged more miles to go to the other location to get the correct truck. Good thing I don't plan on needing another truck in the future. If I do ever move again , maybe I'll just sell everything so I won't need a truck.
steven sGreat location. Efficient check in of the truck.
Mark WGreat customer service as well.
Robert W