Customer Reviews for 35th Avenue Lock & Key Shop
(U-Haul Neighborhood Dealer)

547 évaluations

12450 N 35th Ave Ste 30   Phoenix, AZ 85029

(602) 298-9455

Heures d’ouverture

  • Mon-Fri: 9 am - 5:30 pm
  • Sam : De 9 h am à 2 h pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(602) 298-9455

12450 N 35th Ave Ste 30
Phoenix, AZ 85029

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am - 5:30 pm
  • Sam : De 9 h am à 2 h pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Gentleman taking care of me was very professional polite and had everything ready to go.

EDMUNDO H 
Évaluation :
5

Everything was absolutely amazing. Thank You for all your help

RENEKA C 
Évaluation :
5

Thank you for great, affordable, and personalized services. Felix did all very professionally and in a friendly way. Thank you Felix.

JAMES H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAROL H 
Évaluation :
5

Continue to make it excellent

PEDRO C 
Évaluation :
3

I returned my rental early and didn't get any credit, was told it was 89 cent a mile got charged 99 cents a mile.

BECKY L 
Évaluation :
5

The owner is a gentleman and handled my rage. I was totally pissed off Uhaul lied to my face when I ordered this trailer and did not have my reservation at the site I confirmed months earlier. Those jerks sent me an hour out of my way to this guy. This guy was caught in the middle of my rage and cooled me out. He didn't deserve the trickle down affect from total losers who did not do their job correctly. But he was a good man and I appreciate his patience. I'm sorry I acted like a child with my temper because he was such a goodfella

Matthew O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY T 
Évaluation :
4

Smooth Transaction. In and out really fast. Recommended. Friendly guy. THX

JAMAL M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL B 
Évaluation :
5

All good.

Luis J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn J 
Évaluation :
5

Fanatic little lock and key place. Very friendly owner.

CHRISTI K 
Évaluation :
5

The owner of the locksmith place was very kind and helpful. His store is like walking into the past. Like an old general store in the movies.

MICHELLE D 
Évaluation :
5

Customer service is outstanding. Equipment well kept/prepared

STEPHEN E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E 
Évaluation :
3

I made the reservation at a location near 67th Ave and Bell Rd. It was moved to the 35th Ave location. Uhaul knows how to make a reservation, but doesn't know how to keep a reservation. Uhaul should have had the truck moved to the Bell Rd location ahead of time. Customer service needs improvement.

Richard M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOREY B 
Évaluation :
5

Everything is fine, the service is very good and I recommend this place

SABTI H 
Évaluation :
5

Excellent, personalized service. Thank you!

STEVE K 
Évaluation :
2

Didn't include furniture dolly I rented and was still charged

Darnell D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEOSVANIS I 
Évaluation :
5

Everything was great and very nice people.

MONITA P 
Évaluation :
3

The brakes on the truck sounded like they were grinding metal on metal. We had a 13 hour drive and it was very unnerving. There also seemed to be a lot of play in the steering wheel and it was a challenge to keep the truck on the road. The check in check out process was easy although, we made our reservation a month in advance and had to go to two different places to pick up the trucks. The experience was just ok, we may consider another truck company for our next move.

Brooks D 
Évaluation :
5

Owner was great and explained everything

JESSE N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mariah T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AARON B 
Évaluation :
5

I don't like the u-haul app, it glitched when i arrived to pick up the truck. But, after I gave up on the app I went inside and the service i received from the folks there was excellent, they got me on the road easily and quickly. I highly recommend this location and will use this location again.

Mark C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terrence C 
Évaluation :
5

Thank you for everything everybody was very helpful and very nice even when I returned the vehicle and trailer I will rent again when I need it thank you again ABM.

ALFRED M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD T 
Évaluation :
1

I did not like the fact that I got the truck empty and was told to refill the truck to 1/4

SEAN H 
Évaluation :
5

The gentleman where great to talk with made it quick and easy, even though I needed a pickup truck I used the smallest box truck for less than an hour and they informed me where to drop the keys after hours great customer service from these guys!!

BRIDGETT L 
Évaluation :
5

They was great to me. I totally misunderstood and they worked with me.

WAYNN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGO G 
Évaluation :
5

Easy to reserve and ready for pick up when promised. Will definitely use this location again when I need to rent a UHaul. It was conveniently located very close to my house. We rented 15' truck simply to move a grandfather clock safely and all went very well.

SHANE T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G 
Évaluation :
1

My wait to pick up my reserved trailer was 1,5 hours. A large part of that time was spent by the employee looking for lost keys for another customers rental. They shouldn't be involved in the rental business.

RICHARD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren G 
Évaluation :
5

Have ac in the truck in Arizona it's too hot to not have one Other then that I'm very happy I needed the truck longer and it was hassle free

MICHELLE E 
Évaluation :
3

The truck AC would blow cold but if not driving it would blow warm. Driver door didn't seal well and hot air would come in.

Rick S 
Évaluation :
1

The location was closed. I was not aware I would need to go through a process with my smart phone to check out the vehicle and return it. The process was difficult, the locking device did not work properly, the truck was not located close to the lock box and it was well over 100 degrees as I was required to walk back and forth through the process. Not user friendly. Will NEVER do it again.

deborah s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebell W 
Évaluation :
1

I’ve never been treated like this by anyone associated with U-Haul. It has soured me on the brand and I likely won’t be coming back to u-Haul ever.

Hubert K 
Évaluation :
5

Such an easy drop off location. Very large parking lot for pulling through with our rented trailer. The gentleman in the Lock and Key shop zoomed on over to help unhook with a jack. Very quick drop off process.

Michael B 
Évaluation :
5

Not one thing, customer service was fantastic

Renita M 
Évaluation :
3

They sold me a lock for the trailer. I got it. Home tried to put it on and it would not fit through the hole in the handle. Why would you sell somebody that would not fit the trailer they were renting?

RALPH R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP G 
Évaluation :
5

He was very helpful I appreciate having a better experience @ this location.

Ireshia P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy P 
Évaluation :
5

I've rented trucks from this store before, and they are the best to work with. Quick check in/out, and the trucks are always clean and ready to go. 5/5 stars!

Matthew R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl B 
Évaluation :
5

I liked the owner

Raymond K 
Évaluation :
3

I did not enter the location so I don't know if it was clean.

Dana R 
Évaluation :
3

The guy running the shop was very nice, but this is a locksmith shop not a U-Haul store and he was by himself on a busy Saturday morning, so it took us over an hour to get our truck and car tow dolly. Also, the trucks are not in a secured lot and the gas had been siphoned out leaving it empty. That wasn't a big deal but worth noting. We went to a gas station and spent $150 to fill up.

Bruce M 
Évaluation :
1

Get a different Manger cause the one they have the lady is a big liar

Nadeja C 
Évaluation :
5

The gentleman who runs this shop was very nice. I would definitely go back

Rebekah M 
Évaluation :
5

Just a drop off. Didn’t really have an interaction

Christopher M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerriah C 
Évaluation :
3

Rattle Trap

David J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathlene B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris O 
Évaluation :
5

It takes a minute for the uhaul to accelerate but besides that, amazing.

Alicia S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy l 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carla f 
Évaluation :
1

I rented 3 dollies and none of that equipment was in there. I had to go out of my way twice to go to home depot to get a dollies because of the ineptitude of the people of this location. Luckily Josh was able to remove the pending charges for the dollies and I was not charged. The truck was dirty on the inside, it looked like someone had splattered soda on the radio and cup holders and didn't clean it up. At the end I asked for a paper receipt, JUST a paper receipt and the guy who i talked to had the audacity of getting annoyed and pouting like a child. I just wanted a paper receipt considering what had happened. Overall it was a disgusting experience.

Gustavo A 
Évaluation :
3

When someone comes in to rent a truck from Phoenix to Las Vegas, it would have been helpful to know that additional mileage fees would apply at the other end. Especially for $100!

Joyce H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Coleman G 
Évaluation :
5

This is local right down the street from my house and they always have something that I need

Mark Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reyes g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dwayne h 
Évaluation :
3

Probably will avoid using U Haul ever again Needed a truck for a 15 mile transfer of material and had to pay 0,89 a mile 12,45 added to the 29,95 and 2 gals of gas at the Shell at 5,09 a gal. Total for moving 16' lumber over. $55. Ridiculous. Glad it wasn't a 200 mile trip.

Larry S 
Évaluation :
5

Your peoples were great very helpful and nice .

kenneth h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
5

Yes excellent service

Lolita S 
Évaluation :
5

Everything went great, no need to change anything. Thanks

thomas t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay C 
Évaluation :
5

This location is excellent. The gentlemen assisted me were efficient as well as knowledgeable and friendly. A pleasure to do business with. Merci

Deborah M 
Évaluation :
1

The guy was very rude had attitude gave me a hard time & he purposely gave me a trick with no working ac in this Arizona heat and I had my 7 year old with me

Shynia R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romona B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joselyn F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alain c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalua B 
Non les évaluations ont été soumises pour cet établissement.
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