Customer Reviews for 35th Avenue Lock & Key Shop
(Concessionnaire U-Haul dans le voisinage)

344 évaluations

12450 N 35th Ave Ste 30   Phoenix, AZ 85029

(602) 298-9455

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(602) 298-9455

12450 N 35th Ave Ste 30
Phoenix, AZ 85029

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Franchessca G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

The staff at this location are always professional, friendly and willing to assist

jolynne W. 
Évaluation :
3

The guy works all alone and the wait time can be long

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Y. 
Évaluation :
3

The location was great for for I needed to pick up, but kind of shady over there, not best area. The truck felt like it was falling apart when you were driving it, drivers door needs work. Also, truck was having a hard time getting into gear.

Sharon K. 
Évaluation :
3

Need more training on uhaul interface for those trying to rent them to customers. Took over an hour to pick up a uhaul from this location.

MICHAEL B. 
Évaluation :
4

Slow service, but at the end of the day, the older gentleman helping was genuinely nice, caring and friendly!

Jamie M. 
Évaluation :
5

Very nice service and good equipment easy going and fast

USAMA I. 
Évaluation :
5

Everything was as promised. Truck was great

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI K. 
Évaluation :
5

Customer service in the U-Haul on the phone was not that great why because no one answered I had to go to the system that I'm going to rent another trailer not sure why I didn't not get my drop off location so I dropped it off at the nearest U-Haul that experience was not great how are you can change things is to send a text to customer 4 dropoff

GILBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
3

Regarding the online rental process - the app asks you to verify the mileage and fuel levels before you've been provided the key code to access the remote lockbox to get the key to unlock the vehicle to check the mileage and fuel.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NURIA M. 
Évaluation :
4

Apply a different key drop off for after hours.

victoria B. 
Évaluation :
3

I'm a little peeved...... I've rented a storage unit for 9 YEARS....... NO DISCOUNT FOR USING UHAUL..... it my not have been from one of your stores but still, I can't wait to leave and stop renting from you.

BONNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS PAUL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ORLANDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

We discovered we needed a bigger truck. We were on a time restraint. Customer service Speedily got us another truck at another location; and was very understanding. Felix got us in and out with our bigger truck and went out of his way to get everything we needed. Merci.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
2

The location is slow and the systems for check-in antiquated. It took apx 30-mins for check-in. Upon return I was wanting to take out the larger truck but after waiting apx 15-20-mins for the employee to take care of the couple in front of me I gave up and went back home to find an alternated location. This location kept saying there were system issues but they were making contract copies on an old multi-function machine and even that took forever to get done. I think the couple in front of me seemed agitated that their checkout took way too long as well although everyone was trying to be polite. The store said they do it as a convenience for their customers but I'm not really sure how taking so long to do a check in/out is a convenience to anyone. I suspect It's just a recruiting mechanism for this location in the event that someone is physically moving and needs locks keyed at their new location. Their staff was very nice but that's about all I can say about this location. It's not a typical U-haul rental experience for sure. It definitely didn't take that long to be in/out of the 51st & Glendale location I was at within an hour or so later so whatever systems issues the 35th Ave location was having wasn't impacting them although I was told that online user experience was being impacted by systems issues lately.

CRAIG H. 
Évaluation :
4

My truck I requested was not available at any location according to a phone call 14 hours before we needed to truck. We had to settle for a smaller truck which meant more trips to and from. They changed the location and lowered to price a bit so we could actually continue with the move. The location we ended up going to was just fine. The overall experience was very frustrating.

Dave E. 
Évaluation :
1

After submitting my reservation online & also checking in I still spent an hour at the uhaul location. The 2 people working there who seem to be the owners of lock & safe I'm assuming they 3rd party for uhaul & they made it clear that they hated the fact that they had to deal with uhaul. My 26ft truck didn't come with a pad lock on the back door I was forced to purchase one for 14 $at the lock & safe from the 2 people handling my order...last I was qouted 265 $for my rental after going yo uhau location it ended up being 330 $... horrible customer service.

Radu C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONITA P. 
Évaluation :
5

The two employees were superb and very helpful and polite.

WILLIAMJOHN C. 
Évaluation :
5

Nothing keep working the way you guys did!!! Great customer service and would recommend everyone get a uhaul and their keys made here!!!

CHACE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSTY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashell S. 
Évaluation :
5

They were good and friendly good service thank you

ERNESTO R. 
Évaluation :
2

The guy needs to work on communicating he is a rude old guy.

SERGIO V. 
Évaluation :
4

35th Ave location was hard to find at night.

William L. 
Évaluation :
5

Dave was so friendly. He even apologized for the issues i had. Even though it was not his fault. I highly recommend this location for your uhaul needs! Thank you Dave!

Erica S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Rien

CLINTON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

I just wanted to say that I have an older IPhone and it doesn't have the most updated operating system. So I had a little trouble with the online check in, but the customer service rep I called was very patient with me and immensely helpful!! Thankfully a lot of what she had for info on the iPhones was for the newest but she still explained it in a way I found it on the old system. It's silly I know and the explanation is all over but I just wanted to make sure they got noticed they were excellent and helpful. Also the gentleman at the pick up location was very helpful, friendly and fun! I would recommend that location a thousand times over!!

RYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
5

Wonderful friendly and knowledgeable

DEBRA S. 
Évaluation :
5

Dave did a wonderful job making sure I had the best equipment available. If I every needed a U-Haul in Phoenix again, I would check with this store first.

Darren J. 
Évaluation :
5

The guys at this location have taken care of me both times I've had to rent a tow dolly, and both times ive been left with some of the best customer service ive ever experienced. These guys know how to make you feel important, Dave helped me out considerably with the questions I had about different options to get a car to LA and another back from LA and it work out perfectly

MAURIZIO P. 
Évaluation :
5

Great service, friendly, helpful. True pleasure. Definitely using again.

John B. 
Évaluation :
5

Drop off location people working there were excellent and helpful great guys

AHMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

All the staff was great and helpful and very polite. Chuck and Dave were very professional. They explained things to me to where I could understand them. Could not have been a more pleasant experience. Quick and easy. I would definitely recommend them.

Alice P. 
Évaluation :
1

A 23 $clean for what? It was clean.

Alexander A. 
Évaluation :
5

Nothing! You Are SO Very Good, Efficient, Detail-oriented & Convenient

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIE ANN D. 
Évaluation :
5

Dave was a great help. Getting me going and making it fun in the meantime.

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christinia P. 
Évaluation :
1

Online said the equipment rented would be ready in the trailer for 24 hr pickup. The dollies were not. It's a good thing we decided to pick up during open hours, otherwise we'd have to make a seperate trip again. This location is dirty, the worker is rude and makes inappropriate jokes, and making me write my personal information down on a slip of paper? It was worrying, why did he need that again for uhaul (he claimed they required it) when I already gave it online? And it's literally a piece of paper! No uhaul logos, just plain paper! I'll never use this location again! Such an uncomfortable experience.

Jennifer C. 
Évaluation :
5

The manager was very friendly and absolutely amazing. I recommend people use this location because he made you feel like you were a family member.

Kimberlee C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan H. 
Évaluation :
5

everything you did was excellent customer service as far as I am concerned. Friendly, funny, only took a few minutes to get me out the door and on my way. Merci

KARA B. 
Évaluation :
4

Dave was very helpful 👍

Scot L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONITA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS J. 
Évaluation :
3

Was disappointed to find that I paid for a dolly and furniture pads that were not in my rental

Kasey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
5

Everything was perfect!

mike F. 
Évaluation :
1

Was overcharged

Destin F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
2

I have always picked my dropped off location!. I received an email to drop it off way on the other side of my address. By 11am. New to me. On top of that! I called and told them I'm running late. It was 10:51am gonna stop put gas. They took the keys. No walk around! Or telling me about my deposit. I cleaned it. But still paid 12,5 for the cleaning. plus 40 extra day! Charge . Was 45 min late

CICILIA L. 
Évaluation :
5

Professional and courteous service.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEY R. 
Évaluation :
2

The trailer was not tighten down over ball hitch Almost had an accident when it it popped off hitch and began to sway on roadway from left to right

Rachael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy S. 
Évaluation :
5

All good

Jose M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lindsay P. 
Évaluation :
2

I was charged 20 $for leaving the trailer there after hours, which I was never told to me that there would be a charge for that. The site is also poorly identified.

Kirk H. 
Évaluation :
5

The wate time for mobile to complete approval, I had a wated 30-45mins just for approval had a schedule for 12pm to rent the truck for 4hrs. Only got to use it 3hrs. Advice approve first instead of us having to wate and waste time we pay for

Brandon W. 
Évaluation :
5

The shop owner Felix and his coworker Dave were super friendly and helpful towards me and my boyfriend. They were both incredibly kind and we enjoyed the rental experience through them! Thanks so much! Absolutely nothing different needs to be changed to improve at the location at this time in my opinion.

KAITLYN S. 
Évaluation :
4

On Thursday July 1, 2020 Rented one of your U-Haul trucks, the AC does not work it was very hot in the cab.

Lorna V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rae N. 
Évaluation :
3

Went in to rent truck and trailer but told I didn't reserve them, trailer had no lights, waited 6 hours to get fixed. Trailer rental location staff were helpful.

Kevin C. 
Évaluation :
5

Lower the price ????

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY G. 
Évaluation :
4

speed up the in-store rental process.

John G. 
Évaluation :
2

The 24/7 option to pick up the vehicle was not working. The vehicles are parked across a parking lot away from the trucks and it took a few minutes to figure out which business door was the correct one to pick up the keys. In all fairness it was more the nationwide system of U-Haul and not that particular location. But the maintenance on the truck should have been taken more seriously. CHECK ALL THE TIRES before taking a truck!

Pamela T. 
Évaluation :
5

Dave was awesome! Quick and considerate, easy to understand and communicate with. Felix also very helpful and generous, very efficient. Will be going back there for any other moving services I might need! 11/10

CARLOS S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

perfect

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drelicia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene S. 
Évaluation :
5

Great i wouldn't change a thing. Thanks guys. Lora

Lora L. 
Non les évaluations ont été soumises pour cet établissement.

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