Gentleman taking care of me was very professional polite and had everything ready to go.
EDMUNDO H
Customer Reviews for 35th Avenue Lock & Key Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was absolutely amazing. Thank You for all your help
RENEKA CThank you for great, affordable, and personalized services. Felix did all very professionally and in a friendly way. Thank you Felix.
JAMES HContinue to make it excellent
PEDRO CI returned my rental early and didn't get any credit, was told it was 89 cent a mile got charged 99 cents a mile.
BECKY LThe owner is a gentleman and handled my rage. I was totally pissed off Uhaul lied to my face when I ordered this trailer and did not have my reservation at the site I confirmed months earlier. Those jerks sent me an hour out of my way to this guy. This guy was caught in the middle of my rage and cooled me out. He didn't deserve the trickle down affect from total losers who did not do their job correctly. But he was a good man and I appreciate his patience. I'm sorry I acted like a child with my temper because he was such a goodfella
Matthew OSmooth Transaction. In and out really fast. Recommended. Friendly guy. THX
JAMAL MAll good.
Luis JFanatic little lock and key place. Very friendly owner.
CHRISTI KThe owner of the locksmith place was very kind and helpful. His store is like walking into the past. Like an old general store in the movies.
MICHELLE DCustomer service is outstanding. Equipment well kept/prepared
STEPHEN EI made the reservation at a location near 67th Ave and Bell Rd. It was moved to the 35th Ave location. Uhaul knows how to make a reservation, but doesn't know how to keep a reservation. Uhaul should have had the truck moved to the Bell Rd location ahead of time. Customer service needs improvement.
Richard MEverything is fine, the service is very good and I recommend this place
SABTI HExcellent, personalized service. Thank you!
STEVE KDidn't include furniture dolly I rented and was still charged
Darnell DEverything was great and very nice people.
MONITA PThe brakes on the truck sounded like they were grinding metal on metal. We had a 13 hour drive and it was very unnerving. There also seemed to be a lot of play in the steering wheel and it was a challenge to keep the truck on the road. The check in check out process was easy although, we made our reservation a month in advance and had to go to two different places to pick up the trucks. The experience was just ok, we may consider another truck company for our next move.
Brooks DOwner was great and explained everything
JESSE NI don't like the u-haul app, it glitched when i arrived to pick up the truck. But, after I gave up on the app I went inside and the service i received from the folks there was excellent, they got me on the road easily and quickly. I highly recommend this location and will use this location again.
Mark CThank you for everything everybody was very helpful and very nice even when I returned the vehicle and trailer I will rent again when I need it thank you again ABM.
ALFRED MI did not like the fact that I got the truck empty and was told to refill the truck to 1/4
SEAN HThe gentleman where great to talk with made it quick and easy, even though I needed a pickup truck I used the smallest box truck for less than an hour and they informed me where to drop the keys after hours great customer service from these guys!!
BRIDGETT LThey was great to me. I totally misunderstood and they worked with me.
WAYNN DEasy to reserve and ready for pick up when promised. Will definitely use this location again when I need to rent a UHaul. It was conveniently located very close to my house. We rented 15' truck simply to move a grandfather clock safely and all went very well.
SHANE TMy wait to pick up my reserved trailer was 1,5 hours. A large part of that time was spent by the employee looking for lost keys for another customers rental. They shouldn't be involved in the rental business.
RICHARD MHave ac in the truck in Arizona it's too hot to not have one Other then that I'm very happy I needed the truck longer and it was hassle free
MICHELLE EThe truck AC would blow cold but if not driving it would blow warm. Driver door didn't seal well and hot air would come in.
Rick SThe location was closed. I was not aware I would need to go through a process with my smart phone to check out the vehicle and return it. The process was difficult, the locking device did not work properly, the truck was not located close to the lock box and it was well over 100 degrees as I was required to walk back and forth through the process. Not user friendly. Will NEVER do it again.
deborah sI’ve never been treated like this by anyone associated with U-Haul. It has soured me on the brand and I likely won’t be coming back to u-Haul ever.
Hubert KSuch an easy drop off location. Very large parking lot for pulling through with our rented trailer. The gentleman in the Lock and Key shop zoomed on over to help unhook with a jack. Very quick drop off process.
Michael BNot one thing, customer service was fantastic
Renita MThey sold me a lock for the trailer. I got it. Home tried to put it on and it would not fit through the hole in the handle. Why would you sell somebody that would not fit the trailer they were renting?
RALPH RHe was very helpful I appreciate having a better experience @ this location.
Ireshia PI've rented trucks from this store before, and they are the best to work with. Quick check in/out, and the trucks are always clean and ready to go. 5/5 stars!
Matthew RI liked the owner
Raymond KI did not enter the location so I don't know if it was clean.
Dana RThe guy running the shop was very nice, but this is a locksmith shop not a U-Haul store and he was by himself on a busy Saturday morning, so it took us over an hour to get our truck and car tow dolly. Also, the trucks are not in a secured lot and the gas had been siphoned out leaving it empty. That wasn't a big deal but worth noting. We went to a gas station and spent $150 to fill up.
Bruce MGet a different Manger cause the one they have the lady is a big liar
Nadeja CThe gentleman who runs this shop was very nice. I would definitely go back
Rebekah MJust a drop off. Didn’t really have an interaction
Christopher MRattle Trap
David JIt takes a minute for the uhaul to accelerate but besides that, amazing.
Alicia SI rented 3 dollies and none of that equipment was in there. I had to go out of my way twice to go to home depot to get a dollies because of the ineptitude of the people of this location. Luckily Josh was able to remove the pending charges for the dollies and I was not charged. The truck was dirty on the inside, it looked like someone had splattered soda on the radio and cup holders and didn't clean it up. At the end I asked for a paper receipt, JUST a paper receipt and the guy who i talked to had the audacity of getting annoyed and pouting like a child. I just wanted a paper receipt considering what had happened. Overall it was a disgusting experience.
Gustavo AWhen someone comes in to rent a truck from Phoenix to Las Vegas, it would have been helpful to know that additional mileage fees would apply at the other end. Especially for $100!
Joyce HThis is local right down the street from my house and they always have something that I need
Mark ZProbably will avoid using U Haul ever again Needed a truck for a 15 mile transfer of material and had to pay 0,89 a mile 12,45 added to the 29,95 and 2 gals of gas at the Shell at 5,09 a gal. Total for moving 16' lumber over. $55. Ridiculous. Glad it wasn't a 200 mile trip.
Larry SYour peoples were great very helpful and nice .
kenneth hYes excellent service
Lolita SEverything went great, no need to change anything. Thanks
thomas tThis location is excellent. The gentlemen assisted me were efficient as well as knowledgeable and friendly. A pleasure to do business with. Merci
Deborah MThe guy was very rude had attitude gave me a hard time & he purposely gave me a trick with no working ac in this Arizona heat and I had my 7 year old with me
Shynia R