Évaluations des clients 35th Avenue Lock & Safe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 35th Avenue Lock & Safe

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MARK Z. le

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Le client n'a pas laissé de commentaire.

Marcos S. le

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The staff was great! The lady was awesome!

Sylvester W. le

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The lady that worked wit us was VERY NICE AND JUST OVERLY COMMITTED to fact that my brother and I where in a very tight spot and had been for a couple of days. I belive her name was Patty? U-haul needs to give her a raise and a award!!!!

Richard L. le

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Le client n'a pas laissé de commentaire.

Victoria Q. le

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The uhaul had a tire warning light on when we were checking in. we called roadside and the woman who helped was rude and unhelpful. Our roadside assistance person was given the wrong address to our location cause of the "gps". After the repair the tire light remained on. The truck also road awful when switching gears

STEPHANIE M. le

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Le client n'a pas laissé de commentaire.

Anya S. le

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Le client n'a pas laissé de commentaire.

Luis T. le

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Awesome service by Felix and Ms. Reyna. Very friendly and very nice to deal with from initial reservation to pick-up to return / Luis Torres

WILLIAM L. le

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Climate control broken

Jennifer H. le

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Super friendly and helpful

DISHEKA D. le

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A homeless person was sleeping in the back of one of their trucks. Person wasn’t there at the time my sister and I took the truck but the lady that gave it to us didn’t check the back like she said she went to do. We got to our destination and open the back of the truck, to see a homeless person stuff all in there. Even a bucket of urine, drugs and lots of other stuff was all back there. We had to call the lady out to our destination and have her bring us a new truck. She came and also called her boss and he was rude to her and us. Like very disrespectful as hell. We even asked for our money back and he didn’t want to even do that. We ended up using another truck to get our stuff finished and when we went to drop it off. The lady gave. To us half price, yet mind you they had already changed us but my returned money they said I’d have back still hasn’t came. Please do not go there. They don’t even lock there trucks over night and people get in the back of them. Never had this happen before at any other actually Uhaul place but this was at a 3rd party one at the key shop off of 35th ave and cactus, right in the same plaza as pep Boys. Police even had to be called because the stuff found in the back of the truck. Usually Uhaul places lock theirs but the lady said her boss don’t allow to to lock theirs.

kathleen S. le

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My truck was not there. Had to wait over 30 minutes to just get connected to agent to get disconnected. Becuase transport closed on Sat operaors on phone were stumped. Terrible service.

JOEL B. le

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Le client n'a pas laissé de commentaire.

Adelaida F. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Good job overall

Amy C. le

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Le client n'a pas laissé de commentaire.

Archie F. le

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Le client n'a pas laissé de commentaire.

William C. le

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Great staff

Jeffrey M. le

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Renting U-Hauls is a side business at this location. It is a locksmith shop in a small strip mall. The store is tiny and crammed full. There is very little parking for trailers. I had to drive the trailer all the way around the mall to leave it out back.

Paul C. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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This location is awesome ???????????????????? Best customer service I’ve had in a long time????????

Jordan T. le

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Le client n'a pas laissé de commentaire.

Sarah J. le

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Le client n'a pas laissé de commentaire.

Lizbeth S. le

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Le client n'a pas laissé de commentaire.

STEVEN D. le

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I think my evaluations previously said it all. The vendor was just great.

Eugene Y. le

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Le client n'a pas laissé de commentaire.

Tim M. le

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Le client n'a pas laissé de commentaire.

Joanna R. le

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Le client n'a pas laissé de commentaire.

SHARLA O. le

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There is no room for improvement. I can not think of anything they could have done better. They were friendly, helpful and very patient with me and my phone problems. They even stay open an extra 1/2 hour because I had to run home and get my credit card. This place is truly PROFESSIONAL all the way!! The truck was as clean as when it was brand new. It always seems like whenever you rent a car or truck that you usually have some bad experience either with personel or billing and you walk away feeling only frustration and regret that you even thought of renting. Not this time. And after 3 days of moving, it was a relief to go home and rest without stress. Thank you so much to those who helped me. God Bless You!!

William A. le

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Le client n'a pas laissé de commentaire.

thomas P. le

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The only contact I had with the drop-off location was over the phone. They found the trailer and inspected it and found it to be clean and in good condition. The people I spoke with (Vincent and Felix) were very nice and helpful.

KYM J. le

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Loved Felix!

ALICIA F. le

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They had issues with our reservation twice. The first time, they called and accused me of lying when I said that my email confirmation listed a different drop off date than they claimed. Then they charged us an extra $80 and claimed that our truck was 2 days late (when again, we had email confirmation that this was not the case). Rather than working with us, they charged us and told us to call district and sort it out. They didn't give us the number for district and instead told us to "Google it."

Mario C. le

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Two gentleman working were completely unorganized. Had appointment to pick up at 1:30 pm. Had no record of me booking. Wasted 40 minutes of my time before I was able to drive the rental. Will never go back.

LANCE E. le

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Took the old man 2 hours to figure out how to use you website for me to get a car trailer ridiculous

Peter B. le

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My most recent experience with uhaul was very pleasant and quite nice to be honest. However, I cannot say the same for my roommate who had experienced technical difficulties with her vehicle until she needed to have it towed for fear it may have further issues. It would be nice to have know that uhaul was willing to simply foot the bill for the vehicle and made sure she was taken care of in some fashion (such as a different vehicle to us, after the first had troubles), and made a good effort for customer experience. This is not a reflection of my rental location, just a comment as a whole.

RUTH H. le

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Fast and easy, Great job!!

ray P. le

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The personal were very helpful and the trailer was one of the best towing trailers I’ve ever towed. I would definitely recommend this facility to others. Thank you for a safe and worry free trip.

APRIL K. le

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Le client n'a pas laissé de commentaire.

phil P. le

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Le client n'a pas laissé de commentaire.

James J. le

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Le client n'a pas laissé de commentaire.

DeVisha F. le

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My dolly was not in the truck when I pulled off the lot. Usually they are and so I have been waiting on a reciept with my final charges. Also it was a slow process. I'm used to getting in and out quickly.

vida C. le

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Le client n'a pas laissé de commentaire.

CARL R. le

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Dude at the lock shop was awesome! Thanks

JAMES C. le

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Le client n'a pas laissé de commentaire.

Hensly F. le

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Location where I picked up was amazing, customer service was terrible and disorganized

ray P. le

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These men are more than helpful

Nicole H. le

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Not a thing, this was the best service I have had in quite some time. I come from a small town with small town service. This was just like that.

gary N. le

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The truck did have a tire monitor alert when used. I informed the dealer.

Reginald W. le

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Le client n'a pas laissé de commentaire.

Cynthia G. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

Jessica N. le

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Le client n'a pas laissé de commentaire.

lorrie S. le

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Le client n'a pas laissé de commentaire.

Ronnie B. le

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Le client n'a pas laissé de commentaire.

Latesha H. le

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Le client n'a pas laissé de commentaire.

Roger C. le

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Le client n'a pas laissé de commentaire.

Joshua G. le

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Le client n'a pas laissé de commentaire.

Victoria M. le

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Le client n'a pas laissé de commentaire.

jose M. le

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Possibly update checkout process. Also better staff training. We own a small business and understand customer service. I would like this uhaul hub to do better and be profitable. With a partnership with uhaul, they should have resources needed. Their customer service was great.

gbain V. le

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Le client n'a pas laissé de commentaire.

Jeremiah H. le

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Your systems caused so many issues. Never uhaul again

Tony G. le

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I called to make a reservation. I was asked questions like card number, emergency contact into and how far I was going. When I went to pick up the vehicle, I was asked the same questions again. It was a frustrating experience to rent the vehicle. I was told at the counter the questions were just to “reserve the vehicle” and they had to ask again to “rent the vehicle”. Wasn’t sure if I was at a locksmith store or a general store. Sold random items.

Karen R. le

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Le client n'a pas laissé de commentaire.

Len D. le

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Le client n'a pas laissé de commentaire.

ray P. le

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The service was excellent. From all the staff

Nelson R. le

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When I called the store a staff member Felix explained that the price would be cheaper with a one way rental and and drop off at ourdestination. The price he quoted was not available online. When I called back he said something was wrong with the online system and that I should come in for the deal he was offering. When we got there he was too busy to help and told us to just reserve online. $70 more than his quote. LIAR!

Mikkehelena G. le

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A larger or more predominant uhaul sign would be nice for locating the office after hours.

STEVEN D. le

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Shop owner is a very honorable gentleman and his staff is the same.

Robert R. le

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Good experience

Christeen V. le

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Over charged almost double what I .org I ally had even though we only did 24 hours.

chris L. le

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Le client n'a pas laissé de commentaire.

Traci F. le

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I will always rent uhaul, just not from this location.

Amy A. le

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I got double charged and that is just a pain to deal with when you're already stressing about moving. thank you!

Jason S. le

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You all made my move so much easier thank you

Jose M. A. le

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Hopefully when the owner sells this location U-Haul gets other people to fill their shoes that are so easy to work with. Was so happy with their service. Thank you

Gen H. le

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Was very pleased with the very likeable and friendly upholding the true 'Customer Service' motto by all the staff at this local office. The pickup I rented was a dream to drive; very impressive! PROCESS was very quick and accommodating. Only recommendation would be to possibly have a more lit area and acknowledgment of security cameras in area --- for all parties, IF turning in key in later hours of night For a sungle woman 10pm ar night was a bit intimidating with shady lighting, and two larfe male strangers conversing in the shadows if parking lot to return key Over all, service and staff were fantastic!

DANIEL K. le

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Le client n'a pas laissé de commentaire.

Brenda J. le

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Le client n'a pas laissé de commentaire.

KATHERINE D. le

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Le client n'a pas laissé de commentaire.

Thomas I. le

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Le client n'a pas laissé de commentaire.

Chad M. le

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Great customer service

Lary S. le

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Get a coca cola machine

Shari M. le

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Le client n'a pas laissé de commentaire.

Emily K. le

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Le client n'a pas laissé de commentaire.

Janice C. le

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Le client n'a pas laissé de commentaire.

Debra G. le

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Le client n'a pas laissé de commentaire.

James R. le

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We attempted to upgrade our trailer after arrivng at our pickup city of Bismarck, ND. Noone at either Bismarck location, or by phone call to every number they could suggest in both Arizona and North Dakota regional offices could quote us a fee for a one way rental from Bismarck to Phoenix, AZ

clayton S. le

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Le client n'a pas laissé de commentaire.

trina S. le

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Le client n'a pas laissé de commentaire.

Elizabeth D. le

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We were scheduled to drop off on the paper work at a different uhaul location then we used because the gentleman at the No hills site told us we could go anywhere to drop off the truck. It was a bit difficult because they could not find us on their internet and had to call corp to figure it out. I would recommend to make sure everything is in writing when told to drop off at any location. the gentleman at the drop off site was very kind and helped make it work for us to use his location. We will definetly use uhaul again. thank you

Dolores L. le

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Thank you Mr. Garza for making my crazy day easier!! Thank you for the water !!

Felix G. le

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Keep the good help up.

Joe T. le

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U-Haul’s computer network went down on hold for over an hour with customer service. Customer Service was a joke. Representatives were uninformed and rude. I was 2 1/2 hours behind on my pick up

Patricia B. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

brandon S. le

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Felix was amazing

William L. le

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Lady had an attitude about doing her job. I felt like I was inconveniencing her. I had a pre booked reservation and it still took almost a hour and a half to get my truck and trailer. On top of that I had to drive the truck to find the car trailer and basically hook it up myself. One would think if I had a pre booked reservation on top of the fact I was paying $1000 for this service my truck and trailer would be hooked up and ready to go when I arrived. This experience really makes me doubt I will ever rent from Uhaul again.

William N. le

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Le client n'a pas laissé de commentaire.