Évaluations des clients 35th Avenue Lock & Safe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 35th Avenue Lock & Safe

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Christinia P.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Online said the equipment rented would be ready in the trailer for 24 hr pickup. The dollies were not. It's a good thing we decided to pick up during open hours, otherwise we'd have to make a seperate trip again. This location is dirty, the worker is rude and makes inappropriate jokes, and making me write my personal information down on a slip of paper? It was worrying, why did he need that again for uhaul (he claimed they required it) when I already gave it online? And it's literally a piece of paper! No uhaul logos, just plain paper! I'll never use this location again! Such an uncomfortable experience.

Kimberlee C.
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The manager was very friendly and absolutely amazing. I recommend people use this location because he made you feel like you were a family member.

Dylan H.
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Le client n'a pas laissé de commentaire.

KARA B.
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everything you did was excellent customer service as far as I am concerned. Friendly, funny, only took a few minutes to get me out the door and on my way. Thank you

Scot L.
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Dave was very helpful 👍

Miranda F.
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Le client n'a pas laissé de commentaire.

MONITA P.
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Le client n'a pas laissé de commentaire.

Maria O.
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Le client n'a pas laissé de commentaire.

THOMAS J.
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Le client n'a pas laissé de commentaire.

Kasey S.
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Was disappointed to find that I paid for a dolly and furniture pads that were not in my rental

Elizabeth P.
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Le client n'a pas laissé de commentaire.

mike F.
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Everything was perfect!

Destin F.
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Was overcharged

Mike A.
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Le client n'a pas laissé de commentaire.

CICILIA L.
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I have always picked my dropped off location!. I received an email to drop it off way on the other side of my address. By 11am. New to me. On top of that! I called and told them I'm running late. It was 10:51am gonna stop put gas. They took the keys. No walk around! Or telling me about my deposit. I cleaned it. But still paid 12.50 for the cleaning. plus 40.00 extra day! Charge . Was 45 min late

PATRICIA S.
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Professional and courteous service.

Phillip B.
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Le client n'a pas laissé de commentaire.

Kimberley P.
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Le client n'a pas laissé de commentaire.

Kimberley P.
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Le client n'a pas laissé de commentaire.

KIMBERLEY R.
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Le client n'a pas laissé de commentaire.

Rachael M.
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The trailer was not tighten down over ball hitch Almost had an accident when it it popped off hitch and began to sway on roadway from left to right

Amy D.
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Le client n'a pas laissé de commentaire.

jeremy S.
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Le client n'a pas laissé de commentaire.

Jose M.
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All good

Andrew L.
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Le client n'a pas laissé de commentaire.

lindsay P.
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Le client n'a pas laissé de commentaire.

Kirk H.
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I was charged $20 for leaving the trailer there after hours, which I was never told to me that there would be a charge for that. The site is also poorly identified.

Brandon W.
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The wate time for mobile to complete approval, I had a wated 30-45mins just for approval had a schedule for 12pm to rent the truck for 4hrs. Only got to use it 3hrs. Advice approve first instead of us having to wate and waste time we pay for

KAITLYN S.
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The shop owner Felix and his coworker Dave were super friendly and helpful towards me and my boyfriend. They were both incredibly kind and we enjoyed the rental experience through them! Thanks so much! Absolutely nothing different needs to be changed to improve at the location at this time in my opinion.

Lorna V.
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On Thursday July 1, 2020 Rented one of your U-Haul trucks, the AC does not work it was very hot in the cab.

GARY R.
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Le client n'a pas laissé de commentaire.

Rae N.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Went in to rent truck and trailer but told I didn't reserve them, trailer had no lights, waited 6 hours to get fixed. Trailer rental location staff were helpful.

Charles C.
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Lower the price ????

RANDY G.
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Le client n'a pas laissé de commentaire.

John G.
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speed up the in-store rental process.

Pamela T.
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The 24/7 option to pick up the vehicle was not working. The vehicles are parked across a parking lot away from the trucks and it took a few minutes to figure out which business door was the correct one to pick up the keys. In all fairness it was more the nationwide system of U-Haul and not that particular location. But the maintenance on the truck should have been taken more seriously. CHECK ALL THE TIRES before taking a truck!

CARLOS S.
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Dave was awesome! Quick and considerate, easy to understand and communicate with. Felix also very helpful and generous, very efficient. Will be going back there for any other moving services I might need! 11/10

Larry S.
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Le client n'a pas laissé de commentaire.

Robert R.
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perfect

Billy P.
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Le client n'a pas laissé de commentaire.

Drelicia P.
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Le client n'a pas laissé de commentaire.

Darlene S.
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Le client n'a pas laissé de commentaire.

Lora L.
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Great i wouldn't change a thing. Thanks guys. Lora

Kory S.
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The staff at this facility was very nice and it was very easy to rent will rent again from them in the future

Guadalupe C.
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It didn't seem like an official U-Haul rental place. Besides that, I like that more of these places are around. I didn't have to travel too far to rent a moving truck; it was convenient.

TED B.
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Stop using non Uhaul locations

Mark L.
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Everything was great. Very friendly folks.

Anita H.
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Le client n'a pas laissé de commentaire.

Mark W.
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I've used other U Haul locations in the past. This one by far was the worst experience I've had with U Haul. Took an Hour and 15 minutes to get my reserved truck. The staff was checking in trucks from the previous day to send back out right then. No acutal fuel check was done and when I got into my truck the fuel was off by 1/4 tank. Also ordered and charged for 12 moving blankets only got 6. U haul agent actually called my wife 2 days after we returned the truck and asked us when we were going to return the truck!! Then they called the staff at the location and he said oh ya it's here. The customer must've put the keys in the wrong place.. I'm like you've got to be kidding me!! Anyway...I would suggest nobody use this place unless you have free time on your hands to try to undo a mess that will undoubtedly be caused by this staff!!

Shinai M.
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Too confusing. Not easy to find lock boxes, need more signs and need more instruction. And better explaination of what is expected of purchase and with mileage

RALPH L.
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owner was awesome

Michael T.
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For out of town use of U-Haul it was very expensive. Having to fill up every 3 hours, and each fill up being expensive really was discouraging.

Nicole M.
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The young lady that helped us was very efficient and helpful with our rental.

Codi H.
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Le client n'a pas laissé de commentaire.

Sandra M.
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Le client n'a pas laissé de commentaire.

Sergio R.
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Le client n'a pas laissé de commentaire.

CHARLES R.
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Le client n'a pas laissé de commentaire.

Kristina W.
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They over-charged me and I responded to the email and I've never recieved a response. I rent often and won't rent there again.

PERRIN O.
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Le client n'a pas laissé de commentaire.

Richard Scott H.
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Nothing it was a pleasant experience, thank you

MARGARITA M.
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Le client n'a pas laissé de commentaire.

MARK Z.
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Le client n'a pas laissé de commentaire.

Marcos S.
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The staff was great! The lady was awesome!

Sylvester W.
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The lady that worked wit us was VERY NICE AND JUST OVERLY COMMITTED to fact that my brother and I where in a very tight spot and had been for a couple of days. I belive her name was Patty? U-haul needs to give her a raise and a award!!!!

Richard L.
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Le client n'a pas laissé de commentaire.

Victoria Q.
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The uhaul had a tire warning light on when we were checking in. we called roadside and the woman who helped was rude and unhelpful. Our roadside assistance person was given the wrong address to our location cause of the "gps". After the repair the tire light remained on. The truck also road awful when switching gears

STEPHANIE M.
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Le client n'a pas laissé de commentaire.

Anya S.
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Le client n'a pas laissé de commentaire.

Luis T.
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Awesome service by Felix and Ms. Reyna. Very friendly and very nice to deal with from initial reservation to pick-up to return / Luis Torres

WILLIAM L.
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Climate control broken

Jennifer H.
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Super friendly and helpful

DISHEKA D.
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A homeless person was sleeping in the back of one of their trucks. Person wasn't there at the time my sister and I took the truck but the lady that gave it to us didn't check the back like she said she went to do. We got to our destination and open the back of the truck, to see a homeless person stuff all in there. Even a bucket of urine, drugs and lots of other stuff was all back there. We had to call the lady out to our destination and have her bring us a new truck. She came and also called her boss and he was rude to her and us. Like very disrespectful as hell. We even asked for our money back and he didn't want to even do that. We ended up using another truck to get our stuff finished and when we went to drop it off. The lady gave. To us half price, yet mind you they had already changed us but my returned money they said I'd have back still hasn't came. Please do not go there. They don't even lock there trucks over night and people get in the back of them. Never had this happen before at any other actually Uhaul place but this was at a 3rd party one at the key shop off of 35th ave and cactus, right in the same plaza as pep Boys. Police even had to be called because the stuff found in the back of the truck. Usually Uhaul places lock theirs but the lady said her boss don't allow to to lock theirs.

kathleen S.
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My truck was not there. Had to wait over 30 minutes to just get connected to agent to get disconnected. Becuase transport closed on Sat operaors on phone were stumped. Terrible service.

JOEL B.
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Le client n'a pas laissé de commentaire.

Adelaida F.
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Le client n'a pas laissé de commentaire.

Michael S.
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Good job overall

Amy C.
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Le client n'a pas laissé de commentaire.

Archie F.
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Le client n'a pas laissé de commentaire.

William C.
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Great staff

Jeffrey M.
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Renting U-Hauls is a side business at this location. It is a locksmith shop in a small strip mall. The store is tiny and crammed full. There is very little parking for trailers. I had to drive the trailer all the way around the mall to leave it out back.

Paul C.
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Le client n'a pas laissé de commentaire.

Michael R.
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This location is awesome ???????????????????? Best customer service I've had in a long time????????

Jordan T.
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Le client n'a pas laissé de commentaire.

Sarah J.
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Le client n'a pas laissé de commentaire.

Lizbeth S.
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Le client n'a pas laissé de commentaire.

STEVEN D.
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I think my evaluations previously said it all. The vendor was just great.

Eugene Y.
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Le client n'a pas laissé de commentaire.

Tim M.
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Le client n'a pas laissé de commentaire.

Joanna R.
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Le client n'a pas laissé de commentaire.

SHARLA O.
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There is no room for improvement. I can not think of anything they could have done better. They were friendly, helpful and very patient with me and my phone problems. They even stay open an extra 1/2 hour because I had to run home and get my credit card. This place is truly PROFESSIONAL all the way!! The truck was as clean as when it was brand new. It always seems like whenever you rent a car or truck that you usually have some bad experience either with personel or billing and you walk away feeling only frustration and regret that you even thought of renting. Not this time. And after 3 days of moving, it was a relief to go home and rest without stress. Thank you so much to those who helped me. God Bless You!!

William A.
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Le client n'a pas laissé de commentaire.

thomas P.
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The only contact I had with the drop-off location was over the phone. They found the trailer and inspected it and found it to be clean and in good condition. The people I spoke with (Vincent and Felix) were very nice and helpful.

KYM J.
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Loved Felix!

ALICIA F.
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They had issues with our reservation twice. The first time, they called and accused me of lying when I said that my email confirmation listed a different drop off date than they claimed. Then they charged us an extra $80 and claimed that our truck was 2 days late (when again, we had email confirmation that this was not the case). Rather than working with us, they charged us and told us to call district and sort it out. They didn't give us the number for district and instead told us to "Google it."

Mario C.
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Two gentleman working were completely unorganized. Had appointment to pick up at 1:30 pm. Had no record of me booking. Wasted 40 minutes of my time before I was able to drive the rental. Will never go back.

LANCE E.
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Took the old man 2 hours to figure out how to use you website for me to get a car trailer ridiculous

Peter B.
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My most recent experience with uhaul was very pleasant and quite nice to be honest. However, I cannot say the same for my roommate who had experienced technical difficulties with her vehicle until she needed to have it towed for fear it may have further issues. It would be nice to have know that uhaul was willing to simply foot the bill for the vehicle and made sure she was taken care of in some fashion (such as a different vehicle to us, after the first had troubles), and made a good effort for customer experience. This is not a reflection of my rental location, just a comment as a whole.

RUTH H.
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Fast and easy, Great job!!

Non reviews have been submitted for this location.

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