Customer Reviews for 35th Avenue Lock & Key Shop
(U-Haul Neighborhood Dealer)

480 évaluations

12450 N 35th Ave Ste 30   Phoenix, AZ 85029

(602) 298-9455

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(602) 298-9455

12450 N 35th Ave Ste 30
Phoenix, AZ 85029

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Just a drop off. Didn’t really have an interaction

Christopher Mock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerriah Castillo 
Évaluation :
3

Rattle Trap

David Jean 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathlene Bouzek 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Ohge 
Évaluation :
5

It takes a minute for the uhaul to accelerate but besides that, amazing.

Alicia Saiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz Herrera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy louis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carla fisher 
Évaluation :
1

I rented 3 dollies and none of that equipment was in there. I had to go out of my way twice to go to home depot to get a dollies because of the ineptitude of the people of this location. Luckily Josh was able to remove the pending charges for the dollies and I was not charged. The truck was dirty on the inside, it looked like someone had splattered soda on the radio and cup holders and didn't clean it up. At the end I asked for a paper receipt, JUST a paper receipt and the guy who i talked to had the audacity of getting annoyed and pouting like a child. I just wanted a paper receipt considering what had happened. Overall it was a disgusting experience.

Gustavo Audelo Solis 
Évaluation :
3

When someone comes in to rent a truck from Phoenix to Las Vegas, it would have been helpful to know that additional mileage fees would apply at the other end. Especially for $100!

Joyce Hawkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Coleman Green 
Évaluation :
5

This is local right down the street from my house and they always have something that I need

Mark Zoloto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Ama 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLA LOIODICI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reyes gil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Ingram 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Lesnick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dwayne huddelston 
Évaluation :
3

Probably will avoid using U Haul ever again Needed a truck for a 15 mile transfer of material and had to pay 0,89 a mile 12,45 added to the 29,95 and 2 gals of gas at the Shell at 5,09 a gal. Total for moving 16' lumber over. $55. Ridiculous. Glad it wasn't a 200 mile trip.

Larry Sheets 
Évaluation :
5

Your peoples were great very helpful and nice .

kenneth helka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire Kepley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Bertone 
Évaluation :
5

Yes excellent service

Lolita Surles 
Évaluation :
5

Everything went great, no need to change anything. Thanks

thomas taggart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Corum 
Évaluation :
5

This location is excellent. The gentlemen assisted me were efficient as well as knowledgeable and friendly. A pleasure to do business with. Merci

Deborah McClaim 
Évaluation :
1

The guy was very rude had attitude gave me a hard time & he purposely gave me a trick with no working ac in this Arizona heat and I had my 7 year old with me

Shynia Rials 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romona Bethany 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joselyn Fenley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE MATLOCK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alain chaka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalua Bradley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Beck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yuniel Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Cleveland 
Évaluation :
5

Merci 

Rashawn Loveless 
Évaluation :
5

Great service

Victoria Ruiz 
Évaluation :
5

Felix is great!

Scott mcintyre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather knoell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER MISTRETTA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Reed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ammar Khaleel 
Évaluation :
5

VERY friendly and helpful. Quick and easy pickup.

Brac Mettler 
Évaluation :
4

s/o

Nathan Schultz 
Évaluation :
5

Friendly and very competent at what he does. Merci

Jerold Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bosio 
Évaluation :
5

Thanks

Jasim Al 
Évaluation :
5

Super easy to reserve and pick up and drop off

Jessica Schacherbauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma contreras 
Évaluation :
5

Best to call ahead and reserve

Segundo Mapili 
Évaluation :
1

Using U-Haul was a nightmare! I rented the truck for my niece to move in with me. She lived 209 miles away. I tried to make this as easy as I could for her. That poor girl had issues from the beginning. I had to extend the time to pick up her truck because her father was running late. They go to pick it up and that truck was given away. That place sends my niece to another location 1 hour away. She arrived and they had no knowledge of her picking anything up. She had to call the U-Haul place that had sent her there and they realized they sent her to the wrong location. She had 30 min to get to the 3rd location that was another 45 minutes away. If she doesn't make it then they will give her trick away. She was finally able to pick up the truck at the 3rd location. In that meantime I am calling U-Haul to figure out why this is happening. They had no explanation except I had originally extended the time if the first pick up but they kept stating I was late. She also did not receive a dolly that I requested for her. I also used my pay info on the app for all of this but yet they made her pay at the 3rd location. I couldn't believe the stress this caused for something that should have been easy. Even after she picked up the U-Haul, I received a phone call from U-Haul that was wanting to change the drop off location. We dropped off the U-Haul the second we unloaded my niece just so we could be done using the truck. That was the most unnecessary chaos that should never have been an issue. I've never used U-Haul in the past but I would never use them ever again either.

Toni Fitzgerald 
Évaluation :
5

Easy process online, and good guy at the location. Helpful and easy on the rental and return side.

JAMES JOBLON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma contreras 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich Jennings 
Évaluation :
5

Excellent service à la clientèle. The staff were very friendly and gave fast service.

Elijah Gaie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikaiala Nuby 
Évaluation :
5

The battery died and I had to call roadside service. Took them over an hour to get there. Very inconvenient

Michael Napoleon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delfino Cruz 
Évaluation :
5

Felix is a great guy and very friendly.

Trenton Schwoebel 
Évaluation :
5

this place is awesome Very friendly and extremely helpful!

NIKI BASTIAN 
Évaluation :
1

Make sure trucks are cleaned and me she maintenance has been done. Be sure not to overcharge your next customer

Keith Hubbard 
Évaluation :
1

Didn't expect the truck or equipment upon removal even after I requested him to do so. He said it was not necessary and then charged me for MISSING / DAMAGE EQUIPMENT $200++!! I will be filing a complaint to uhaul corporate, every social media, my bank for fraud charges and demand uhaul to reimburse me for any additional fees I receive with in 24 hours. Will advise everyone of fraud.

Susan Sepulveda 
Évaluation :
5

Representative was very kind and helpful.

tom GILBREATH 
Évaluation :
1

The store was 10-15 min. late opening. When someone did arrive I was told that they didn't even have a 15' truck which is what I reserved over the phone for a 9am pick up.. I was the first in line when the person working told me the truck I reserved was not there he proceeded to take the people behind me and made me wait. He had 2 trucks avaliable onsite a 20' truck which was reserved for an 11:00 pick up anf a 10' truck. After being there 45 min and not being told why I told the person behind the counter a couple times I would take the 10' truck because I was already an hour late in getting the truck to the location was moving out of. I would not recommend this location to anyone. *They were late to open * I allowed to reserved a truck that the location doesn't have, 15 foot * Waiting 45 min to get started on paperwork for the only truck avaliable, 10 ft trailer. * VERY POOR CUSTOMER SERVICE.

Rhonda Newberry 
Évaluation :
5

Speed up the process a little bit would check in and check out

MARK ZOLOTO 
Évaluation :
2

Things need to be done on time.especially if you expect people to give the equipment back on .

Linda Abeyta 
Évaluation :
4

More expensive then anticipated and i didn’t have it for long or even use that much gas

Carolann Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrin Solomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Kaliwabo 
Évaluation :
1

There was complications with me picking up my rental and 3 hours later I was finally given a truck with a tow dolly with the right tail light out. I was told a manager was coming to my home to repair it and they never showed. I was promised a discount for my troubles and have yet to hear from anyone. my experience was not pleasant and I had to risk being pulled over with a damaged dolly with a missing tail light.

Pattina Wattree 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jina Riley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Mcdermott 
Évaluation :
5

The gentleman who helped us was absolutely amazing bUT the truck was having oil trouble

robert zismann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penelope Hayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Valenzuela 
Évaluation :
5

Excellent service à la clientèle.

Chris Baruso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Kolton 
Évaluation :
1

I need all my things out the back of the truck

Fleisha Fletcher  
Évaluation :
5

Le client n'a pas laissé de commentaire.

caroline paman 
Évaluation :
2

Had a 8:00 am reservation and store didn't open til 8:30 said he opens at 9:00 am. Received the trailer at approximately 9:30 and was directed to bring it back to the same location by 9:00 at end of rental which the store was not open and had to take call to get directions on where and how to leave it. I took video and pics. I was also told that I couldn't take it back to any other location which I never heard of and had rented many times from Uhaul.

Charles Dummitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Peper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda borisy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb Dunn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Higgins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Beare 
Évaluation :
5

You people can try and improve the truck availability, most of these location always out of truck most especially 19th Ave.

ERICSON BARNIE 
Évaluation :
5

Above & beyond, great service

SHARON LEVIA 
Évaluation :
5

It was nice to do everything online and nice to just put the keys in the red drop off box.

Fermin Holguin 
Évaluation :
3

Catalytic converter was taken and still rented out Cabin got super hot and was super loud due to the noise Cabin was dirty - had McDonald’s bag and a semi full water bottle I would like my rental reconsidered and possibly a discount

PABLO GARCIA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianna Leahy 
Évaluation :
2

Check the trucks better. The Check Engine light was on the whole time from the beginning of the rental. The fee for you to have to go out of your way to fill the gas aside from extra high charge per gallon for gas is too high. People moving on their own with U-Hauls are already struggling to get by lots of the time.

Mateo Ortega 
Évaluation :
5

Excellent customer service. No suggestions.

Kemberlee Pickering 
Évaluation :
5

U-Haul is the best

Aung SWE 
Évaluation :
2

The location was in an interesting part of Phoenix

Don Terrillon 
Évaluation :
5

Great service

Frank Skiver 
Évaluation :
3

Tire pressure warning illuminated when I picked it up. Slow air leak in both rear tires. Aired up several times over the dates, 4/21 to 4/25 Oil change indicator illuminated after about 200 miles. Truck very dirty when picked up.

Curtis Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david mesley 
Évaluation :
4

Uhaul was very comfortable for the phoenix to calgary trip i made ~ tires were well maintained & truck felt study & safe

Kimberly Mullaney 
Évaluation :
4

I had a great experience. Truck was clean and well maintained. Staff at the location are friendly and efficient. Je referais appel à lui.

Debbie Montgomery 
Non les évaluations ont été soumises pour cet établissement.

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