Évaluations des clients 365 Keowee School Road Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 365 Keowee School Road Storage LLC

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Vendo T.
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The truck cab had not been cleaned. Not typical of past rentals. Otherwise, all was in good working order.

JANET H.
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Le client n'a pas laissé de commentaire.

Matt A.
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All good. Quick and easy rental.

WILLIAM S.
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Le client n'a pas laissé de commentaire.

ROBERT H.
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Very easy

SHARON M.
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Le client n'a pas laissé de commentaire.

Steve B.
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First trailer I was given had an emergency brake failure before I got it home. Had to return it. Total process took 2 hours and I was on a very tight timeline. The young man there however was very nice.

MARY W.
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Le client n'a pas laissé de commentaire.

SPENCER P.
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Le client n'a pas laissé de commentaire.

Steve D.
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I have already recommended this location to friends. The staff has been very flexible and accommodating. It is a very convenient location for us and we will continue to return!

Matthew R.
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I rented a 6'x12' trailer for 6 hours (10:00-4:00) but used it for 7 hours (10:00-5:00) and I was charged another full day rental for a total rental charge of $80.45. That is totally wrong given that I returned it the same day and did not use it for a full day!! I was seriously ripped off. The attendee said they had no control over the charges and they were controlled by U-Haul. I never had this happen in 40 years of renting from U-Haul. How are you going to address my dissatisfaction??

Kevin J.
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Very professional and helpful

john R.
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They were friendly and helpful but had no blankets. Searched other trucks to find a few but some were wet. The truck had a broken ramp which prevented use. I really would like a refund for not getting what I asked or paid for.

Danny F.
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Le client n'a pas laissé de commentaire.

PHILLIP M.
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Le client n'a pas laissé de commentaire.

jhon P.
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I had a family emergency (lost my mother last Wednesday) because I had to get to the hospital in Atlanta to see her before she passed I was unable to return my rental on time. I tried several times to call Monster Storage, no-one ever answered the phone, went to an automated system and you couldn't hear anything. Finally got the answering machine on Thursday 12/17/20 and left a message about my emergency, took the truck back first thing Friday after returning from Atlanta and tending to my mother's affairs. I get the bill and charge later that day and the charged me $200.00 a day for the days I couldn't return the truck, no call from them just 10X the normal rental fee! I will be emptying my storage units and taking my business elsewhere right after the holiday.

Andy N.
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When I got to my destination, I opened the trailer and found lots of blankets and a dolly, plus ropes tied to side rails. It was filthy. Guess they had not checked it from the previous renter. Lastly, when I pulled into my community, which is only a couple miles from Uhaul, as I crossed one of the speed humps, the hitch popped off, so thank goodness for safety chains. It had not been tightened down enough. First bad experience ever with Uhaul. I've always been pleased with Uhaul and I'll be back, but this one was bad.

Mark L.
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Le client n'a pas laissé de commentaire.

Katherine T.
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easy return - it was great

Jeff A.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

LARRY K.
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Le client n'a pas laissé de commentaire.

Elianor H.
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Waide was absolutely wonderful to deal with

Taylor R.
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My reservation was not ready when I arrived at 9:30. It was supposed to be ready at 9:00.

Carey H.
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Le client n'a pas laissé de commentaire.

Clyde B.
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Fast in and out. Much better than a location I used a couple months ago in Anderson SC. Knowledgeable sales person helped hook up the trailer quickly Fast drop off as well. Open on Saturdays. They had a good selection of equipment. I rent a couple time a year for business. I'm going to use these guys more often. Great service

Earl B.
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Agent said store opening was 30 minutes later than web site and posted on building. Was nir a le to puck up trailer at required time. Agent did use selected drop off that I chose on internet but one that was 20 miles from my arrival address. Agent could have asked what drop off I would like.

Donald B.
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Location refuses to do contactless pick up 30min late receiving key staff argumentative

GEORGE B.
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Le client n'a pas laissé de commentaire.

Robert W.
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Wade was outstanding!

Arthur V.
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No one there at 2pm. A line of frustrated clients waiting to be served. Disaster! PS. I find your website clue. It frustrated me a lot.

ELGIN W.
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Le client n'a pas laissé de commentaire.

Steven M.
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Make sure that you take a picture of the odometer when you pick up the truck. I was not told to do so. The result was that I was charged for 310 additional miles for my trip from Seneca, SC to Richmond, VA. The mileage indicated that I drove over 800 miles for a trip that was actually 430 miles. I will contest this on my credit card. Beware!

John W.
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Le client n'a pas laissé de commentaire.

STEPHANIE A.
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We have storage at another Uhaul location close by. They didn't have a truck there and had to go out of our way to pick it up. It could gave been delivered. The manager there was very slow as she could gave given me the paperwork to get started while she finished with other customer. She made us wait 43 minutes fir service and couldn't give us free pads fir waiting so long

J M.
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Le client n'a pas laissé de commentaire.

Gene E.
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Le client n'a pas laissé de commentaire.

Curt V.
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Le client n'a pas laissé de commentaire.

Calvin R.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

WILLIAM A.
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Leah was great and gave great service with a good attitude!

Elbert A.
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Le client n'a pas laissé de commentaire.

WILLIAM T.
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Le client n'a pas laissé de commentaire.

Larry C.
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I wouldn't change anything

Frank S.
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Le client n'a pas laissé de commentaire.

Josh C.
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Le client n'a pas laissé de commentaire.

Martinkent L.
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Le client n'a pas laissé de commentaire.

Robert S.
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Leah was great!

james H.
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Picked up trailer. It had a low tire. I put air in it at home while Packing. Noticed a nail. Called. An hour later guy showed up to fix. This was the second place I went. Where I rented and tried to pick up didn't have a trailer for me. He called and found one. Also I am displeased with online and phone support. I had to call several times to get help and had to wait 20 min each time. I also tried to go online but uhaul site Didn't work I will look for other trailer rental services the next time I have need

Heidi O.
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Work on how the employees talk to the customers!? The woman at the desk was rude and was not helpful at all and called Her manager twice. I had never used the online service and I will possibly do that part again but not at that store location!!

Michael O.
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The service people or sales reps that were in the front we're very rude to me and almost had me in tears before I left the building to pick up my vehicle that I already had a reservation for. I had never used the online service before and I wasn't sure what I was supposed to do. They even called their manager. I don't know if I would use this site again or if I'll just go with another company!

Marty S.
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Need to have rental ready to go on time and not have to wait an hour to do paperwork when everything was filled in your web site the day before.

Sean G.
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Wprst expirience renting any time of vehicle ever. Period. Will be requesting a refund.

Graham G.
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Everything was great. She was very helpful.

Ronald M.
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Convenient location for drop off

Tonya K.
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The location was very quick and efficient during my pick up experience. I would use them again. I was a return storage customer and was always satisfied.

Virginia S.
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The employee working when I picked up my vehicle was not wearing a mask, was not social distancing and was using the same pen as customers, causing an unsafe environment during the pandemic.

Warren B.
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Le client n'a pas laissé de commentaire.

William J.
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We reserved 7 days in advance a 10' truck. We were clear we could not use a larger one due to the narrow road we would be navigating. We were assured a 10' truck. However, on the date to pick it up, they did not have a 10' truck. We had to use a 15' truck - no advance notification was given to us so that we could make other arrangements. The closest other location to us was an hour away. Fortunately, we managed - but it was much more difficult, and we did NOT need the extra space. We will only rent in the future a u-haul truck if it is the last result.

Lewis R.
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Le client n'a pas laissé de commentaire.

Donald B.
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Person at the return location told me I had to do the check in process with her even though I did it on the phone and took the photos. Did not enjoy wasting my time doing things twice. If they have to inspect things with me why make me do it on the phone as well. Very disappointed

Earl B.
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Leaha was extremely helpful in making smooth transactions. Great customer support

John S.
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Le client n'a pas laissé de commentaire.

Deborah E.
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They have 2 of the nicest people in the Monster Storage in Seneca SC. They was wonderful in my time if need. They Explained everything to me. It was a wonderful experience and I will tell my friends.

Lisa E.
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I so appreciate the time taken to show me the safety pieces of the trailer (hook up, the chains in X as examples)

Daymon S.
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Le client n'a pas laissé de commentaire.

Matthew A.
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Le client n'a pas laissé de commentaire.

Preston S.
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Le client n'a pas laissé de commentaire.

Robert C.
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Nothing... Best UHaul place I have ever visited Friendly helpful staff and good equipment conveniently located

Charles S.
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Very accommodating and helpful people.

WILLIAM P.
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Leah was great.

Jessica C.
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Le client n'a pas laissé de commentaire.

Howard K.
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Le client n'a pas laissé de commentaire.

Steve L.
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Best decision ever. We picked trailer up at 9 am & Leah did a great job explaining everything to use. It was pouring down rain but she got out there with us to make sure we got it hooked up properly. Would highly recommend renting from Uhaul!

GRADY M.
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But this was not the original pickup location. The original location, at Oakway Small Engine Repair, 120 Nalley Lane Westminster SC, did not have the equipment. Furthermore, this is a dangerous location as, shortly after I pulled into the yard of what looks like someone's house, three large dogs aggressively approached my truck and started barking. I am certain that if I had gotten out of the truck, at least one of these dogs would have attacked me. This location needs to be shut down as a UHaul vendor.

Scott M.
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I can't believe you charged me the cleaning fee. The damn thing was dirty when I picked it up. I tried to be honest about the condition so no one else would have the same experience. I documented the condition at check out and disputed the charge at check in. Absolutely terrible service.

Linda A.
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I have rented several times a 26' truck in the last 6 months from the Atlanta, GA area while I moved my belonging into 4 storage units, 2 of which are at this location. The trucks I rented in Atlanta all reeked of gas, leaked water on the inside and beat you to death from the vibration of the ride of the truck. No the case with the truck, the storage units I have leased in Seneca & Westminster. I give credit to the excellent Manager, Leah, who manages both locations. She not only takes pride in her staff and their services, but equally they respect her management support, which is evident in that they enjoy being proud of their work with her. They all exude excellent customer handling skills. It has been a great experience during a stressful time.

WILLIAM T.
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Leah was FANTASTIC to work with!

Lewis R.
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Le client n'a pas laissé de commentaire.

Todd L.
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Eric and Leah do an amazing job in the area of customer service. They go above and beyond. Because of them I would recommend this location to anyone and everyone. They are friendly, engaging and make you feel like a lifelong friend. Great job on their part.

jan A.
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The service was exceptional!

James H.
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Le client n'a pas laissé de commentaire.

Danny T.
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Provide hand trucks and appliance dollies at no cost...they should come with truck rental!

Eulene T.
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Was very disappointed with my service I ordered a car hauler from you guys was told it would be transferred to this location for pickup when I got there it was not there the lady could not have cared less service very bad

GARY C.
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Sign in was efficient, trailer rental was quick, hook up went smoothly.

BARBARA J.
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Nothing ! Leah was amazing !!

Benedict S.
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Le client n'a pas laissé de commentaire.

Oskar M.
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Le client n'a pas laissé de commentaire.

Todd H.
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I had to wait over an hour at the front desk due to computer issues on Friday afternoon. This caused me to not have reschedule loading to later in the night. You need to have better CSR manual procedures in place when the computers have issues else customers will go elsewhere!

Fred G.
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Le client n'a pas laissé de commentaire.

Will G.
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Eliminate this location.

Aaron H.
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Ensure all things are cleaned in the inside. A flattened box was left inside the trailer I had picked up, didnt open till after I left the lot unfortunately.

Oskar M.
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Very nice and the staff was very helpful.

CHRIS P.
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Le client n'a pas laissé de commentaire.

Melinda P.
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Katy at Monster Storage/U-Haul was so helpful. She made the whole experience GREAT.

Michael K.
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Representative on site was very helpful and pleasant

Mike D.
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Agent on duty was friendly efficient and very helpful. Facility very clean as was trailer....best I have rented

william E.
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I AM CONTACTING CORPORATE! I have used U-haul for years and I am disguisted w/ our entire situation on our Sunday rental!

Linda M.
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Le client n'a pas laissé de commentaire.

Robin B.
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Easy self service drop off

Non reviews have been submitted for this location.

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