Your online app to rent and return the vehicle is horrible. Then when we called for assistance, we were quoted a 45-60 minute wait to speak to a representative. Totally unacceptable. We will not be renting from Uhaul again with this type of service.Bradford H.
Customer Reviews for 380 Storage of Denton
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Denton, TX 76208
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Patricia A.
Le client n'a pas laissé de commentaire.Nicole T.
The truck windshield wipers needed changed bad.Tom O.
You have friendly and professional staff and your location is a plus.Gwendolyn J.
Lady there was very helpful and knowledgeableCarlin K.
Le client n'a pas laissé de commentaire.Karen S.
The app wouldn't properly load upon arrival so I had to go inside. However, the representative was friendly and helpful and it wasn't a huge deal. But it would've been ideal to do the mobile pickup as intended.Andrew L.
Le client n'a pas laissé de commentaire.Casey T.
Was charged 4 extra miles on my rental. Have pictures of before and after on the milage, I am not happy about thisNeil M.
Le client n'a pas laissé de commentaire.Jeffery T. | Expérience générale
Truck was loud, but worked. The customer service rep at the location was great - super friendly and nice.MICHAEL B.
Wrong drop off locationTyrone P.
Le client n'a pas laissé de commentaire.RICARDO R.
Le client n'a pas laissé de commentaire.Donald D. | Expérience générale
Great place to store stuff! I started using this place before they were purchase by U-Haul (or at least before it was branded at all). I'm only leaving because I no longer need a storage facility.JAMES K. | Expérience générale
Great customer service. Thank youEDWARDWILLIAM F.
Le client n'a pas laissé de commentaire.Armando F. | Expérience générale
Le client n'a pas laissé de commentaire.THERESA B.
Le client n'a pas laissé de commentaire.BUDDY H.
Le client n'a pas laissé de commentaire.Danny L.
Le client n'a pas laissé de commentaire.Charlene d. | Expérience générale
Cultured Cowboy is disorganized and they need more training. I would not recommend this location. The truck it self has 172 000 miles. The A/C is not working properly and was a huge issue. This truck needs to be retired. I request management review if this contract and think I should get a refund for the A/C not working and unorganized Drop Off location team.MICHAEL F.
The people I talked too were very helpful!!! It was a great experience!THOMAS O.
No comments.Erick D.
Taylor efficient and helpful. Very clean and secure.THERESA B. | Expérience générale
Rental agent was excellent very helpfulKyle G.
Best storage unit I've ever rented. Customer service is great, and they're facility is clean and secure. Definitely one of the most affordable prices as well.Wilbert C. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara D. | Expérience générale
Easy to use and cleanDuncan B. | Expérience générale
Le client n'a pas laissé de commentaire.roberta r. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.Mary B. | Expérience générale
Le client n'a pas laissé de commentaire.FELICIA H.
Le client n'a pas laissé de commentaire.KENNETH B.
Aubrey Greenfil location. Let me rate that. No one was there to open. Thankfully I was guided to this location. Very inconvenient and lost valuable time and money! No complaints at The 380 location. Merci.Claudia H.
Le client n'a pas laissé de commentaire.Dan J.
Very helpful young manMARK K.
I dropped it off after hours, everything went smoothly. When I checked on it the following day they were very nice & said everything was good.Sandra R.
Only one person working the counter for several customers. Had to wait for awhile in line to be helped.Todd G.
Down a couple corridors the motioned sensing lights didn't come on. Sometimes you need to get to stuff later than sooner in the day/night. But you can't. Maybe extend the access hours through the gate. The staff is extraordinary. Very friendly and helpful. A++AIDA S. | Expérience générale
The service is spotty and makes the app difficult to use. I would suggest not renting out until the building opens when you have issues/concerns. once the establishment opened, it was better to talk to a representative than use app.Alexandra G.
My problem wasn't either location. We rented a truck for 9am sunday and didnt get one until 9:45. Something was wrong on uhauls part and and we had to drive to a different, further location because our truck wasnt ready or available. Then the process of getting a new truck took a long time. We had hired professional movers and had to have them wait because of this nonsense.Eian B.
Awesome service!Tim H.
Once at the unit, no special, and quite costly. Told there were no smaller units and yet I pass by them (open/seemingly available)daily on my long walk to my unit. I'm disabled with a spinal cord injury. I'm not doing all of this moving for fun. I'm homeless. I'm awaiting paperwork for a place. It's not been a good experience. A lot more costly than expected too. The carts provided get stuck on the floor at places causing the items to fall off the cart. It's quite hot upstairs for climate control! And I was hit with an admin fee??!! What the heck is that about? I thought u-haul was a trustworthy company. Why do I feel scammed?AIDA S.
Give that young man a raise [Taylor]THERESA B.
Le client n'a pas laissé de commentaire.Robert B.
This equipment had a leak and destroyed all my personal belongings.Jason C.
Staff were very friendly and accomodatingPETER C. | Expérience générale
Le client n'a pas laissé de commentaire.Terri K.
Very nice and knowledgeable employees! Great customer service!JUAN R.
Great job thanks.JOHN RUSSELL B.
Le client n'a pas laissé de commentaire.CYNTHIA M.
Le client n'a pas laissé de commentaire.CLIFFORD N.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.JEFFREY H. | Expérience générale
Le client n'a pas laissé de commentaire.Lyssa H.
Le client n'a pas laissé de commentaire.BOBBY P.
Very easy process and very helpful worker at the counterHOLLIE T.
Le client n'a pas laissé de commentaire.STEVEN J.
Le client n'a pas laissé de commentaire.EDDIE E.
the ramp on the truck didn't come out all the way i followed instructions couldn't get it out not being able to get it out delayed the trip and you guys charge an arm and a leg so losing time suckedDaniel L.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.DOUGLAS H.
5 stars!DELAINA B. | Expérience générale
This place is awesome. Very professional, on time, and most importantly quick. I was in and out in 5 min. I will be back.BRIAN C.
Overall, very satisfied customer!CARLOS I. | Expérience générale
Taylor was the best! You should give that young man a raise! He was SO accommodating to my needs for a change of floors before we moved stuff in, my need for not one but two and eventually three units. Extremely friendly and patient!LESLIE R. | Expérience générale
Like the new staff, TaylorMISSIE S. | Expérience générale
Le client n'a pas laissé de commentaire.ana S.
Overall, satisfied with my rental.Carlos I.
Great service by the office staff. Equipment was top-notch.Timothy R.
I love the new no contact procedure when picking it and dropping off the UHaul. The location was convenient. The truck was huge and great for helping us move.Roy F.
Flawless drop off process. Took less than 15 minutes by smartphone process.Ronald S.
Le client n'a pas laissé de commentaire.Joe R.
Le client n'a pas laissé de commentaire.isis G.
Amazing customer service from the staff! Highly recommend going there.Aubri S.
difficult for after hours drop off of large trucksClaudia B.
Ashley, the representative at this location, did a fantastic job.Light C.
Le client n'a pas laissé de commentaire.WARREN WADE S.
Le client n'a pas laissé de commentaire.Cardell T.
This truck was dirty in the back and did not have our 20 pads we rented. Additionally the contract read almost a half of a tank and we barely had above a quarter of a tank. Called the office line and got the answering service. Left a very detailed complaint. Then called Uhaul Corp and they were rude on the phone. At 2:30 the Denton 380 Storage finally called back and asked what we needed. Worthless communication and they should not be representative of Uhaul. We rented a trailer from the main uhaul in town that afternoon also. This experience in picking up was absolutely terrible as nothing we ordered or expected to have was there except a nearly out of fuel truck that had diet in the back.Adam R.
Great service, and very accommodating.Beth R.
Actually clean out the truck before the next person. I mean it wasn't disgusting but it was pretty dirty and needed wiped down. Especially with the COVID 19 it would have been nice for the inside to be sanitized.Tia R.
Le client n'a pas laissé de commentaire.Joshua R.
Le client n'a pas laissé de commentaire.Priscilla G.
Loved the app, we'll done. Easy to pick up and drop off.Christopher M.
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