I reserved at a location that was 5 minutes drive from my house,they told me that they would have plenty of trailer on my pickup date, I then received a call that I would have to go to get the trailer 20 minutes away. NOT COOLLionel B.
Customer Reviews for 3D Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vernon, AZ 85940
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 2h pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The people running this location are absolutely wonderful at their job! They are professional and helpful and so courteous. They are an absolute positive experience to deal with!!Mike U.
Le client n'a pas laissé de commentaire.ROBERT W.
Thank you. I will rent from you again.Todd N.
Le client n'a pas laissé de commentaire.DEREK P.
This place is the by far the best Uhaul I have ever been to from customer service to there beyond clean equipment can't go wrong with this place.JEFFREY G.
Le client n'a pas laissé de commentaire.Marcia G.
Above and beyond in helping me with a tire issue on my truck so I could get underway with minimal delay.SCOT H.
Le client n'a pas laissé de commentaire.RUSSELL V.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.ROBERT G.
Everything was fine and Mandy the manager was a huge help and very polite. I would definitely recommend friends and family here.DAVID P.
Family run and very friendly service. Thank YouGABRIEL G.
Mandy was great! She was able to help me in a pinch in locating a 26' truck and it was much appreciated!Nancy D.
Le client n'a pas laissé de commentaire.Jerry B.
Really like the team that is running the service really friendly and professional. The lady is good with that computer and explains everything no surprises. I'm so glad you are in Vernon and I don't have to go to Show Low for a vehicle. I catch myself trying to look in the rear view mirror..a backup camera would be helpful other than that everything is very good and I thank you for being close byANNE G.
This was not original drop off. Then I got charged for 21 extra miles because uhaul changed the dropoffROBERT S.
Le client n'a pas laissé de commentaire.Chris P.
The internet connection was terrible for your attendant. She actually had to go outside to download the picture of my driver's licenseJANE M.
Dealer compromised my personal information, my credit card number exp date and security code, and all information on my drivers licence to someone without my permission without asking or informing over an unsecured voice line. I am livid. I was then double charged. When I tried to set the dealer to correct this charge I was told" I busy, I'll look into it". I would very much like someone at U-Haul to contact me to rectify this!Bill D.
Le client n'a pas laissé de commentaire.JAMES C.
Fast friendly service you should have someone cover for them and give them a free Vacation of their choice.DANIEL B.
Le client n'a pas laissé de commentaire.VICKY V.
It was a gr8, fast pick up location.VICKI P.
Le client n'a pas laissé de commentaire.THOMAS B.
Very convent and accessible . Very nice people I love working with Mandy she has always been so understand an helpful.JAMIE S.
Great staffKathleen Y.
Great service. Good people, truck was clean and ready when I got there at 8:30, kept it 2 days, brought back with more fuel than left with, ran like a top, I use to be a UHaul dealer years ago, This place does it right Wes HamrickARNOLD H.
Everything went smooth on the return of the truckCharles S.
Fantastic couple to work with. Friendly and knowledgeableSCOTT W.
Rented a car dolly, first time In a long time! Not sure why the prices are so high now. Used to be under 20$ now almost 60BRANDON P.
Le client n'a pas laissé de commentaire.SCOTT W.
No improvement needed service was excellentTREASURE C.
We have rented from uhaul several times in the last 10 years. We have never had such a bad experience. The person we dealt with seemed like she hated her job. The belt on the uhaul started squeaking, we called to have it serviced and were told it would be a 2 and half hour wait. After that 2 and a half hour wait nobody showed up. Then we were told it would be another 2 and half hours before someone could get there that there was a mix up. We dropped our rental off a day early and were still charged and were also told we would be charged a cleaning fee after driving the truck for 10 days in snow and rain. We have always had very friendly people. We will look at other options the next time we need to rent a moving truck/van. We spent 1 400 $and had the worst experience ever.Ashley J.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Raul A.
Great service and fantastic managers.DERRILL W.
This location has the best reps, always willing to go extra mile for the customer,Scott H.
The U-HAUL representative (Mandy) was polite,helpful, and made sure that all my questions were answered. She was a pleasure to work with and when I need your services again , she will be the one I look to for help.PHILIP R.
These people were great at helping me through a TOTALLY botched reservation handled by the Uhaul store on White Mountain Blvd. The folks in Vernon really stepped up!C B.
Showed up early and then came back and the guy was real nice is that everything ready early for meGary L.
My only complaint was that I would have much preferred to return my rental to saint johns, Az, because it is only 22 miles from my home as opposed to 36Richard C.
They were very friendly and was very helpfulKRISTI S.
Le client n'a pas laissé de commentaire.MITCHELL EUGENE W.
No improvement the customer service was excellent, ask what I needed and was assist to get it rented quickly. I would recommend this U-Haul service to anyone, Thank you.butch G.
You can't improve anything with these people. They are very kind and so helpful. They go over and above their job. I will recommend them 100 % and I definitely would use use them again. I have used other UHaul offices before and I have never been taken care of so well before. Frank and his wife are the best!!Sharon M.
Thanks for the great service!SHANNON ELAINE M.
Le client n'a pas laissé de commentaire.derrill W.
Le client n'a pas laissé de commentaire.Gina W.
Mandi was right on top of everything. Had the truck ready to go before we got there and very helpfull with our questions!!william S.
Le client n'a pas laissé de commentaire.marice S.
Super helpfulJimmy O.
I leased from Lakeside and they gave my equipment to someone else and I had to drive 50 miles one way out of my way and they only gave me a 25 mile credit. That didn't even cover the miles one way. Then I got harrassed by a uhaul in Phx on 24th ave and McDowell and they said i had to bring the truck to them but i dropped it at 51st ave and Northern. I dropped off the car dolly a day early. This was th worst experience ever and I will hire movers next time. It was a headache and not worth it.Never again.CAROLINE T.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.MARY D.
Le client n'a pas laissé de commentaire.CARL W.
Le client n'a pas laissé de commentaire.dena R.
Maybe charge a little lessCheresse D.
The vernon dealer was very nice. Uhaul had already screwed up our reservation. We started the morning finding out the 26ft uhaul we originally rented was at a different dealer almost 50miles away. We call uhaul & they sent is to another dealer that only had a 20ft. That dealet wasnt even open!!! Called uhaul, got the same operater, who proceeded to ADMIT she hadn't checked if the 20ft dealer was open th!t day. The uhaul supervisor took over our call & sent us to a uhaul right by our house, but they only had a 15ft & small trailer. (The vernon dealer was soooo nice after such a horrible experience). After getting the truck & trailer it was late..and all of our things didnt fit...and we could not make 2 trips before the truck was due back....not to mention my disabled veteran husband had to go but a 30 $half tonjack to be able to get the trailer off to load the truck. Totally unacceptable!!! Now our new place is finished and we still have to rent ANOTHER truck to move the stuff that didnt fit in the smaller truck. Thanks uhaul. This is why I will always use penske! I will drive futher & pay a little more for the great trucks and service at PENSKE!!!!Holly S.
Le client n'a pas laissé de commentaire.AMBER F.
Le client n'a pas laissé de commentaire.Steven O.
When calling to reserve an item uhaul make sure they let the customer know the location of the item. I reserved at one location went to pick it up only to be sent to a different location.SCOT H.
Very willing and able to help with some major last-minute changes to our order.CHRISTOPHER L.
Le client n'a pas laissé de commentaire.Nancy S.
only if no other place available. The u haul is located at a personal resident and when you walk onto the porch the homes main door is there and when i knocked on the door a lady came and let me know in no certain words that that door was a personal residents and the u haul office was down at end of house. the u haul office was marked but not very well. she had a crummy attitude from start to end, The grounds was laid out poorly and she thought i should know where to put trailer. This is a pierce of property in a very rural area. She was having a bad day '' .Richard R.
Employee completely unhelpful. No paperwork had to unhitch myself. Ended the rental the way it began-awful.MARK M.
Excellent ServiceMARSHALL Y.
Uhaul rep was congenial, drop off of equipment fast and easy.Steven F.
Le client n'a pas laissé de commentaire.william S.
VERY POSITIVEEric C.
Le client n'a pas laissé de commentaire.Gara B.
When I arrived, the personnel had no information about my return. I calked central office for the drop off location and they gave me the vernon location. But when I arrived they had no info on my rental.JIM Z.
Very pleased with the experienceSteven N.
Excellent experience. The staff were very courteous and helpful!Alton K.
Le client n'a pas laissé de commentaire.GARA B.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.gloria B.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.florence B.
Le client n'a pas laissé de commentaire.Travis S.
I was very unhappy with the way I was treated. I was told one thing by someone and then another by someone else. The lady at 3D storage had a horrible attitude and was huffy and pissy while â€œhelpingâ€ me. She was rude when she called and asked why I had not returned her equipment even though I had called and explained both my medical emergency and the fact that due to weather the roads were closed. I will never use UHAUL or 3D storage again.Brittany R.
I was sent to Vernon to pick up a trailer that Pinetop did not have. Super helpful and friendly.Coleman M.
Great service. Very friendly and very smooth rental at pickup and dropoffDavid C.
Le client n'a pas laissé de commentaire.Natasha `.
Le client n'a pas laissé de commentaire.Cliff S.
The rate we were given online during reservation did not come across to the location when picking up truck. It took a prolonged time and call to the main office to get the rate adjusted.Glen L.
My check-out experience was bad - it took about an hour before I was able to get on the road, and there was only one person ahead of me (and she was quick). My pick-up location was also changed which cost me an extra 45 minutes. I don't think either of these were the the location's fault, but it was a bad experience nonetheless.GREGORY L.
Le client n'a pas laissé de commentaire.Tina S.
Le client n'a pas laissé de commentaire.William W.
This was the best service I've ever recieved. The manager is so professional and pleasant to deal with, I really appreciated her help.Linda F.
Le client n'a pas laissé de commentaire.Bonnie M.
Please sweep out the trailer's and trucks before sending them back out.Carol D.
Wanted us to be early so they could make a doctors appointment for their newborn. I was asked to lift trailer onto truck by myself by the woman, plus she did not know how to attach safety chains- I had to install correctly after leaving.William H.
My issue was not with either location. My issue is that your corparate office called me and asked me to change the drop off location from Springerville, AZ to Vernon, AZ. That said they would give me a 40,00 $ credit for making the change. When at got to Vernon drop off location we contacted corp office and he said he would follow up on this. I have never heard from your office and have not received the credit. You have an intergraty problem. Get it together and be honest. Randy StroudRandolph S.
Le client n'a pas laissé de commentaire.DAN S.
Le client n'a pas laissé de commentaire.Lula T.
Super friendly and very helpful. Great customer service!Elliott W.
Le client n'a pas laissé de commentaire.TIM C.
We were contacted by a vendor for you haul they told us to turn in the truck on Monday because facilities were closed on Sunday.Was Charged an extra day not happy with a change of 31,99 $John P.
Nice friendly people location very clean.Michael K.