they charged me 136,88 for 12 hrs. I ordered a dolly and a furniture dolly. They only had the furniture dolly still charged me me for the appliance dolly. There's a $20 charge if the truck is brought back after hours. I brought it back like 30 mins late so I'm good right? Nope next day there's a $170 charge. You think they tried to fix it? nopeJade C.
Customer Reviews for 3Sixty Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was not an official U-haul dealership. It was very disorganized and not inviting, at all. We had one interaction with an individual, who only told us to park around back and do the self check-in. This was exactly why I avoided this type of place when I chose my return location. U-haul contacted me and asked me to drop off there, instead. The self check-in was pretty painless. It made me nervous just dropping off a trailer at an odd location.MICHAEL H.
They were closed not much space stuff was everywhereByron G.
Le client n'a pas laissé de commentaire.LINDA G.
Awesome service. Will be returningquinlynn H.
Personnel were polite, though I was surprised to be asked to unhitch the trailer myselfAndrew H.
Store smelled like rotten food. Lady was pleasant. I ordered 2 bundles of blankets, they did not have them. 1/4 tank of gas was a bit unpleasant.Scott S.
Le client n'a pas laissé de commentaire.Madeline A.
This place was a dump and I had to hook up the trailer myself. I had no instructions. There was a riffle leaning behind the counter, and guy was loitering in the business trying to sell me tools. I have rented from Uhaul for years. This was horrible. My first reservation could not be filled and I was sent to Tempe, and that trailers lights did not work so they sent me to the business I just describedkarl S.
service was friendly and helpful would rent from them againralph R.
Le client n'a pas laissé de commentaire.alfred C.
I reserved truck and trailer for Payson pickup well in advance. UHaul called me 2 days before pick up and told me I had to drive to Tempe Az taking 3 hours out of time I did not have. No compensation for my time or even the additional $100 or so of gasoline expense. If I can not rely on UHaul I will use Penske.WILLIAM H.
These gentlemen went OUT OF THEIR WAY to help me. From start to finish â€¦ I am now a location loyal customer for life. I am so thankful.Miranda F.
I had reserved a 5x9 trailer 4 weeks in advance at McClintock location and received a phone call and text confirming it's availability the day before pickup. On day of pickup, at 8:30 am I was told the trailer was not available! But was told the only 5x9 trailer in the lot was reserved and not available for my reservation. The sales person then transferred my reservation to this location inconvenient to me to drive to get another trailer! WHY offer reservations if you will not honor them?!James D.
Maintain equipment. Have trailer loaded and ready at pick up time. Have knowledge on equipment use and hook up. All trailer tires were deflated by at least 20 psi per tire. Extremely dangerous when towing.Travis R.
No one was thereDAVID N.
Nothing....customer service was good and the prices were very reasonableLashawna B.
Le client n'a pas laissé de commentaire.Mitchell M.
The owner was amazing to work with, and highly recommend this business. Great people!Ken S.
Le client n'a pas laissé de commentaire.Martin O.
The easiest process in renting from U-Haul I've ever had. Service was excellent, the truck was clean and ran great. I will use this location for my U-Haul rentals from now on!rachel D.
The owner of this place did not know that he needs to add an extension to hook my car electric's line with the trailer. He claimed first that my car's line was too short to reach to the retailer one. Then he claimed that my breaks lights was off and he sent me to Auto zone to fix it without any need for that. According to auto zone sales person my breaks were functioning very well and no need to do anything. The problem fixed after the owner called an expert who told him to add an extension. He wasted 2 hour plus of my time in a very hot weather for no good reason other than he did not know how to do the job properly. Very poor situation.Maher J.
The owner of the 3rd party pick up location is the best thing happened to me during my entire moving. He was nice, friendly, available and offering. I appreciate his kindness!Kibong K.
Le client n'a pas laissé de commentaire.Nicholas S.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.Rita A.
Le client n'a pas laissé de commentaire.Steve A.
The business looked run down and very unsafe. Even during the day. They didn't answer the phone during business hours. (The lady at the front was on the phone with the water company).Tirey G.
Le client n'a pas laissé de commentaire.Jonathan B.
I went to pickup and the depot was closed. Waited for an hour and nobody showed up. Came back again after an hour and still no one. And to make matters worse they charged me for the rent when i wasnt even allowed to pick up my reserved truck.Rohit K.
Le client n'a pas laissé de commentaire.Dustin G.
Le client n'a pas laissé de commentaire.Lauren P.
Called three separate times to the location to change my rental time pickup, never updated the app. Had to finally call the 1-800 number to get it adjusted. When I arrived there was one worker there who had zero customer service skills - very annoyed they had to help me when online check in was not working properly. This was a laundromat that rents vehicles on the side. I reserved and pre-paid for a furniture dolly which, of course, was not available. All they had were appliance dollies so they charged me more for that.Greg B.
Horrible experience. Lady said truck was 7/8 at gas and it was barely half. I booked dolly and 20 furnace sheets 2 weeks ahead and she just plainly told me she didn't have it. I asked her to get some and she said no. She also added extra insurance on the booking even though I denied it when booking it. Horrible horrible experienceSven B.
Le client n'a pas laissé de commentaire.caleb L.
No one was at the pickup location to check the truck out until 45 minutes after the posted open hours time.Willard G.
Le client n'a pas laissé de commentaire.GILBERTO L.
this location doesn't show up on the app.tremayne L.
Le client n'a pas laissé de commentaire.bill N.
Location to smallKiaka J.
Le client n'a pas laissé de commentaire.Michael W.