My only issue is with the uhaul reservation system NOT the local dealer. Uhaul needs to get its head out of it's ass and if a dealer doesn't open until 9 am DON'T take a reservation for 830 am, You, Uhaul Corp., are placing unnecessary stress and frustration on to your dealers because you don't have the proper software, or simply don't care to utilize it, to take a reservation for when the local dealer opens. Guess I'll try your competitor next time.TODD D.
Customer Reviews for 3SOB LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Englewood, CO 80110
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went great. Friendly staff, easy pickup, easy drop off.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.ABRAHAM A.
There was a drink bottle and wrapper in the cab. After I brought the truck home, I realized that there was a padlock on the back door, so I could not open it. I brought the truck back and they cut off the lock. I asked for a discount because I did not want to have to pay extra 10 miles to bring the truck back. I also asked why the vehicle was not inspected. He said that when people do after-hours returns, they do not inspect them. When I received my bill, it was only discounted 11 $which barely covered the extra mileage and completely disregarded the 45 minutes I wasted bringing the truck back..JUSTIN W.
Le client n'a pas laissé de commentaire.Jerry T.
Le client n'a pas laissé de commentaire.Elizabeth H.
Multiple uhaul conoco drop offs on 38th and instructions were not clear on locationRylie B.
The location changed from booking. That triggered more Mike's. The individual that I got the vehicle from was friendly and polite. The u- haul system is the hiccupCindy S.
The employees were great and courteous. Location was too far and buried in industrial area with no parking. After paying for truck I asked to leave it til next day due to lack of an extra driver. When I returned next morning the truck I rented was stolen off their parking area. The employees were able to get me a different but slightly smaller truck having me make 2 trips instead of 1 but I was thankful that they were able to help.Maria M.
Le client n'a pas laissé de commentaire.Dennis D.
The drop-off place was not a U-Haul center; it was more like a car repair shop. Just a simple drop-off site with no bells and whistles.VALERIE L.
I reserved a truck 2 weeks prior, only to find out with less than 2 days that i would have to drive half way across Colorado to pick up a truck. TERRIBLE customer service. I will look for another truck line for future needsSTANLEY B.
The mobile pick up was not user friendly, I had never used that before and it took us an hour to get the go through necessary steps for approval. along with that, it was a weird building with not much signage - didn't feel comfortable as a female getting the truck. ALong with that, I reserved a furniture dolly and they didn't have any left. We got charged for it still as they told us to use a different dolly but it was useless to usLindsay J.
Le client n'a pas laissé de commentaire.Kevin K.
Everything was good. The truck ran good. The only thing was I reserved a smaller and lower cost truck two weeks in advance and when I arrived to pick it up there were no trucks available in size and price that I RESERVEDTHOMAS W.
I planned on dropping off the trailer after hours on a Sunday, so I was not expecting "help" or an overly organized drop-off procedure, however the "location" was basically non-existent. I found the address given to me by U-Haul, but the U-Haul signage was obscured and not easy to find. There is no obvious parking area so trucks and trailers are merely parked on side-streets and an alley, so I parallel parked the trailer in front of another U-Haul truck. There were no keys to drop off, so I snapped a few photos as evidence that the trailer was dropped off and drove away hoping for the best. (?)Stacy L.
They were very kind. The truck was a bit away to pick up and wasn't very clean (dirt/sand in the floor). I didn't think with all we had going on to get pictures at pick up and then paid the 25 $cleaning fee on the backend. I will be super careful if I have to rent a truck again.Amanda H.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.ANGELA B.
Le client n'a pas laissé de commentaire.Beau S.
Le client n'a pas laissé de commentaire.ADAM A.
Le client n'a pas laissé de commentaire.WAYNE M.
Le client n'a pas laissé de commentaire.SHERIE B.
Le client n'a pas laissé de commentaire.Sharon F.
Le client n'a pas laissé de commentaire.KAYLA R.
Le client n'a pas laissé de commentaire.ERIC K.
Worst customer experience I have ever had to deal with. I had a reservation scheduled for pick up on May 13, 2021. Upon arrival at the store and after paying 500 $for my trailer rental I was notified that the trailer wasn't on the lot and was stolen and that there was nothing anyone could do about it. This pushed my move back 2 days and made for an all around bad experience. I'm talking to customer service I was offered no help or form of refund. I move often but I will never use Uhaul services again.CHRISTIAN H.
Excellent prompt service!George S.
Reservations should actually reserve at location of choosing not just size of truck at any location in the stateELI F.
I was charged for an additional 2 days of rental and protection plus, the truck was returned within 24 hours, 5 days later I am still waiting on a refund!!!Catherine B.
Le client n'a pas laissé de commentaire.William S.
The only available trailer was 40 minutes away, to the many locations near where I needed the trailer. Understandable but frustrating. When I got there, they didn't have the prepaid receiver that I purchased online. Had to go to a different U-Haul location to get the receiver and return to retrieve the trailer. The representative was very nice and apologetic, but very unheartening. Would have preferred a larger U-Hual location then a mechanic's shop that rents U-Hauls on the side.JASON D.
Dropped off a trailer at 3 PM on a Tuesday and the office was locked. I called the phone number listed and only got a recorded message that did not even identify the number as a U-haul location. I ended up leaving a message and the trailer with the hope someone would complete the paperwork. I did get an emailed receipt, so I assume it was taken care of. At a minimum this location needs someone to answer the phone from 8-5 Monday-Friday.James G.
Le client n'a pas laissé de commentaire.Neil P.
Aaron was very helpful with the rental and very nice to us when we went in to get the truck without a reservation on a Sunday. Liked the fact that they had a drop box to return the truck. Will rent from this location in the future if the need arises again.YVETTE M.
The uhaul place was a pig sty. Not clean at all. However, the equipment was clean and in good condition and the staff was friendly enough.Aron K.
Le client n'a pas laissé de commentaire.kristine J.
Le client n'a pas laissé de commentaire.Kristin T.
Everything was great! I'll definitely go here next time I need a rental truck!Robert S.
Friendly and very helpful. I would use again and recommend to othersChris W.
We requested dollys and furniture pads that were not received and was frustrating to move without them when we thought we would have those tools. I called that day to make sure we weren't charged for them and we were charged anyway.Rose W.
Have someone at the shop when you tell the customer to arrive. Also make sure the customer doesn't leave with the hitch to low and the chains dragging on the ground.nick L.
This was the first place that I am glad to rent a uhaul because they were very nice and helpful.RAUL D.
Le client n'a pas laissé de commentaire.ROSARIO G.
Le client n'a pas laissé de commentaire.MARK J.
Truck wasnt ready and had not been cleaned. Had to wait for someone to come to office so picked up truck over an hour later than reservation.Barbara R.
Le client n'a pas laissé de commentaire.RICHARD T.
Appointment was setup online for 8am but the location didn't open until 9am so we had to wait an hour to get the trailer we rented. Open times need to be in sync between the website and the location. Other than this issue, everything else went great.Jeff S.
People were very helpfulLaurence L.
Le client n'a pas laissé de commentaire.Angela J.
Erin was great, best possible fix. Cheaper of course would helped.Debbie P.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.austin L.
No one should get double charged, but we did and it sat like that for days. These matters need to be handled in the same day not 48 or 72 hours later.Melissa G.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.BRIDGETTE C.
Le client n'a pas laissé de commentaire.Mya J.
Le client n'a pas laissé de commentaire.Diane B.
Le client n'a pas laissé de commentaire.Andrew O.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Jonathan T.
This time using U-haul was so much better than the time before, when we rented out off Aurora. One way drop off was not offered. We ended up paying for all the miles from Pueblo to Aurora to return it.Shane W.
Appreciate being able to drop off trailer after hours and then receiving my receipt by emailGynger M.
The location was convenient, however, you could barely walk safely to the key drop because there were so many pieces of equipment and trailers parked in front of the business.Katie L.
Le client n'a pas laissé de commentaire.Adam P.
Le client n'a pas laissé de commentaire.Steven K.
Quick and easy service! A great experiencePAUL R.
Le client n'a pas laissé de commentaire.Dominic S.
Le client n'a pas laissé de commentaire.Wallace E.
Le client n'a pas laissé de commentaire.JonPaul D.
Awesome experience with very friendly and helpful staff.Chris R.
Great location, friendly staff.Emily G.
he checked us in really quick and even drove us to the lightrail so we could get to the airport. Top notch service!!dale T.