Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Had to wait supervisor to call employee with code Ignition was stuck, making it little hard to start truck Tire pressure light was on
I made a reservation for 8am to noon. After confirming the reservation three days before. The day before I received multiple calls from Walt in the regional office informing me that the location did not open till 10am, then 10:30 and finally noon. Walt was incredible helpful In arranging for me to pick up the keys the night before. It turns out that the location, Quick Stop, is a late night bodega type business. When I arrived the music was blaring like a dance club, staff was not wearing masks and they were clearly unfamiliar with the uhaul computer system. I could barely hear the the attendant. I had arranged with them to leave the van overnight due to the lack of parking at the home I was moving out of. I returned the next morning to find the van stuck behind a second uhaul had been larked nose to nose. I barely managed to maneuver the uhaul out. When I returned the van, the attendant was not wearing a mask. In all of my years renting from uhaul this was my worst experience. Walt was a life saver. I do not think that QuickStop is an appropriate uhaul location. I believe that at a minimum your retail establishments should follow the state law, which requires everyone to wear face masks inside businesses, staff should know one to work the uhaul computer systems and it should be a pleasant experience for the customer. None of this is the case with QuickStop.
