Nothing wrong with the pick up location. Everything wrong with the online experience with U-Haul. It was terrible in every way. Very frustrating!Francis L.
Customer Reviews for 4My Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NORMANDBERTRAND B.
We had so many issues using the online check in that it took us two hours to actually leave the lot. There was no one available to help us, we ended up having to wait for over an hour to talk to a uhaul rep on the helpline. The first 2 times we tried to call selecting the â€œget help with online pickupâ€ option disconnected our call. Really negative experience.VICTORIA J.
Le client n'a pas laissé de commentaire.Ahid R.
The lot that you pickup or drop off is not very wide and it could cause problems with parking larger vehicles.George B.
Le client n'a pas laissé de commentaire.miguel F.
Self check in a bit cumbersomeJoe T.
Improve the online contracting process. It was very confusing. I could not find a way to create an account or download the u-haul app to me phone, which it appears was necessary to pick up my key and to drop off the vehicle. The online experience was very frustrating. Thankfully, your partner at 4MYAUTO< 2189 Ogilvie Road, Ottawa was able to rescue me.Francis L.
Le client n'a pas laissé de commentaire.Jean-Eudes Y.
Air conditioner should work.William L K.
The location was fine and convenient but the mobile check in did not work and we had to call the help number in order to access the key code for the lockbox for the truck keys and so the process ended up taking a long time and didn't feel very convenient. If the lockbox issue was sorted the location was good.Evan G.
The truck was dirty. The interior of the cabin is non-breathable. throw it very dirty and the windows so dirty`that you can hardly see outside. I do not recommend this place. This time I'm very disappointed with this u-hull serviceAboubacar D.
The cab was grungy, but not super dirty. Getting the key out of the lock box was challenging. You need to oil the locks. Also, I had to go pick up my boxes etc at a different location after I got my van. Couldn't U haul have put them in the van ready to go? But overall it was a good experience.Patricia J.
Le client n'a pas laissé de commentaire.HECTOR G.
The U-Haul web app is absolutely TERRIBLE. I tried to use my MacBook Pro instead of my iPhone to do the transaction. After one hour of struggling with telephone and chat support, I was told 90 % of people use their mobile phones and it was only then I was able to complete my reservation and pickup (same day, urgent requirement). U-Haul need shut down it's PC based web servation and go mobile only, or do a major upgrade. WORST EXPERIENCE EVER with a "modern" web application.Mike H.
Le client n'a pas laissé de commentaire.Vincent W.
Aside from the inconvenience of electronic check-in (Uhaul could have simplified it for clients with previous bookings instead of rehashing the same uploads of selfies and DL), this was a good experience.DRAGOS I.
Le client n'a pas laissé de commentaire.Joanne P.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Alexandre M.
Hi, I asked for a dolly and one was charged to my bill (10 $fee). However, when I picked up the truck there was no dolly in the back. I have a feeling it is going to be a painful process to get my 10 $back so I'm not bothering with a refund request. Just please do a better job with dolly requests in the future. Thanks, Loftus PS. the gentleman at 4My Auto was very helpful. I didn't catch his name but a big thanks goes to him.Loftus B.
More of 24/7 u-haul truck share around the cityYusuf D.
It was quick and easy on the app, but I'd let the person know to do it prior to pick up. Took me 10min standing in the rain to get it all processed. Next time around, I'd do it at home before showing up to the truck with the lock code.Elias M.
Le client n'a pas laissé de commentaire.Sayem R.
Owner of location was dismissive and completely unwilling (not unknowning) to assist in our needs. Repeatedly told me he could not assist me in my return, even when I had told him the U-Haul app diff not work. This was in clear opposition to your published vision.Geoff B.
I got over charged more than what we agreed, I complained and no reply or explanation. I was contacted by email by Steven smithers to discuss the problem and he never got back to me,,It is a rip off.Mohammad K.
This truck had broken glass in the back and dirty rags, the dash of the truck was very dirty, and the windshield is a safety issue. When you drove into the sun you couldn't see our it, EXTREMELY dangerous. No matter what we did to try to clean it. Very disappointingCathy G.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.Alexandria C.
Le client n'a pas laissé de commentaire.nicolas D.
An absolute horror show. If I could give U-Haul a negative score, I would love to do that. Why do people go into business when they have no interest in serving their customers properly?Milan O.
This rental was an absolute horror. If you don't want to be in a truck rental business, then keep out of it. I didn't ask for online check-in / check-out. It took almost two hours to clear myself through the obstacle course of the malfunctioning app. The equipment - cart, dollies, blankets......were not in the vehicle. I had to scramble to get them from a hardware store. Sickening experience.Milan O.
- Access self serve info was challenging through app, had to refer to emails. No contract provided to tell you how much gas to fill up. Self serve keybox was tricky, had stuff not been on hand we wouldn't have been able to open it.Marija C.
Le client n'a pas laissé de commentaire.Arthur H.
I had no issues with the location. My issue was with uhaul customer service. Before booking, I having difficulty understanding how and if I could pick up from one location and drop off at another. I wanted a van, but when I was I called I was told that only 10' trucks or bigger could be dropped off at other locations. I reconfirmed and the rep said yes any location as it was a truck share option. I asked if it was a different cost as was told no because it was how the truck share works. Then when I get to the site, I call Customer service again and they tell me i can't. And that it will cost more. Then another rep Claude 849301 Advises me that I can't at all and it must be returned to pick up location. Claude was very nice, it was the original rep I spoke to before renting that provided me with wrong info. Had I known different I would have rented a trailer as I didn't want to incur so much extra cost for mileage. I was told that someone would get back to me to discuss possible partial reimbursement.Shawn V.
The mileage and gas was wrongly entered and we were overcharged . We are still waiting for a call from a manager. A very frustrating experience.Andy H.
Le client n'a pas laissé de commentaire.Chris S.
This has been the best location we have ever dealt with U-Haul. The gentleman was extreme professional & polite. Quick to serve and walk id to the truck!! We would definitely use this location again!! The only small matter we had is the invoice was in the wrong name and the other service person was not attentive at drop off or friendly at all. I'm sure she can use some good customer service training. Over all though due to the gentleman we would go there again. MerciGilles M.
Le client n'a pas laissé de commentaire.Carole H.
Un service à la clientèle de qualité.JEFF H.
There is no paperwork because of COVID, and that is very understandable. However when I went to fill up the tank, I did not have any gas gauge and there fore had no idea how much gas to put in to get it to the half tank that it was at when I first got the truck. I tried calling the u-Haul phone number and the girl had no idea. She said she would go find out and call me back... so I waited. When she called me back she told me that the tank was 31 gallons. I said I was in Canada, and asked her how many liters that is. She didn't know. She tried to figure it out and then I asked if she could tell me the liters for 1/8 of a tank. She told me 35-45L for one eighth tank! I knew that couldn't be correct so I did the math myself after the phone call. It is only about 14L for 1/8 tank. By the time I got the truck back to the store and went through the on the phone drop off, it was 45 minutes past the 4 hour mark. Having that information about the gas tank gauge would have saved me 45 minutes.haley W.
Thank you for the effecient and friendly service.Christine S.
Le client n'a pas laissé de commentaire.Jamison E.
Le client n'a pas laissé de commentaire.Jose E.
While we found the information on the U-Haul web-site to be somewhat confusing and misleading, the staff at 2189 Ogilvie Road by far made the experience more positive. They provided answers and assistance when necessary and we will happily recommend this location with thanks to them.Roy Y.