Make sure that the equipment I reserve is going to be available. I had to take a 10' vehicle because the 15' I had reserved was not there. Staff were very helpful and apologetic but their hands are tied by UHaul. This will mean I have to make an extra journey and cost be an additional 200 $Martin D.
Customer Reviews for 4th Street Auto and Tire
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Long Beach, CA 90802
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 5h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was easy and fast. Staff very friendly and helpfulPAULO M.
I can't think of anything.Jeri W.
Le client n'a pas laissé de commentaire.JOSE H.
Mobile/App check-in is a bit glitchy, might want to improve it.Melissa S.
Have the option of. Cargo vans.Heather A.
Le client n'a pas laissé de commentaire.Amoreen A.
The truck I picked up showed a low tyre pressure on the rear passenger side, and I had to divert my route in order to put air in the tyre. The truck should have been checked for any such service requirements prior to handing it over to customersNaeim G.
Le client n'a pas laissé de commentaire.Shelli C.
Le client n'a pas laissé de commentaire.LEON C.
Le client n'a pas laissé de commentaire.don T.
I dropped off the truck at 8:30 and they said it was checked in at 10am. Later to find out they charged me an extra 20 $. They also arent open on Sundays.LISA E.
Awesome guys. Easy to work with. Very communicative.Bronson L.
The passenger seat was full of dog hair. There was trash in the cab/old papers etc. The person who checked us in was very friendly.Edward C.
The customer service was excellent very friendly and professionalOmer D.
Location hub told me that I had to bring the truck back within two hours of picking up because they were closing. When asked if we can do after hours drop off, they said no because they're closing at 4:30pm and do not have a drop box. We had the truck rented from 2:30pm-8:30pm. Owner at the location was no help and offered no solutionMatthew D.
Le client n'a pas laissé de commentaire.Craig P.
Unsure why I was charged an extra 23 $At drop off I was told it would be 119$ Said he would email total. Then saw 23 $extra charged to my card.DANIEL W.
Very easy check-in and check out!Stephen M.
The person was busy with the other business of auto repair. I came in once and he was busy. I went to truck to clean ans then came in again and he was busy. He told me he'd do check out by email in 5 minutes. He didn't walk to truck to go over truck. He then charged me a 25 $cleaning fee. I had to drive back after I got this email and he said. They have pictures they would send. If he had just walked to truck to me we could have worked it out. I had left a box of personal things and they didn't have a lost and found.BURNESS G.
The easiest and quickest check in and check out I've ever had. Great service. I would highly recommend to anyoneADAM G.
They added on an insurance plan of 14,99 $ that I didn't needKeensen C.
Thank you . Nice Team .SHIVAKUMAR V.
Le client n'a pas laissé de commentaire.Jesus H.
The website said this place was open until 6pm when we got there it was 5:15 and no one was there. So I did the return on website and final step was to leave keys in drop box and there was no drop box. So I drove to other close U-Haul location with keys. But since I already hit complete couldn't drop keys with them. So we drove back and put keys under front seat and locked door like instructed, I'm very unhappyMarc C.
The guys that moved our furniture were excellent! Very professional and nice.Mark M.
Please disclose cleaning charges. I only found out about the 25 $cleaning charge after receiving an email receipt.Philip C.
Despite this being the planned return location, there was no drop box for the keys when we returned the vehicle. This means we have to return tomorrow to turn in the keys. And this makes zero sense. Please let me know when the situation has been corrected.PAMELA S.
Le client n'a pas laissé de commentaire.Bryan P.
Easy peasy reservation, check in and out! My first time and it was a smooth process. Merci.Rebecca A.
Awful service,clerk was very rude and sarcastic. the back door kept on getting stuck, . There was no lock provided at all.. had to purchase one. And it failed. Returned it another clerk was rude .. never ever will I recommend this place to any of my friends & family especially myself..ALBERT C.
First off and most importantly, they requested a phone number for reference regarding my driving. never in my prior experience with rental companies has this been asked for. And of course they didn't call my references. After checking with a number of people they agreed they have not had to provide this information when renting a uhaul either. I felt very singled out. I am i. my late 50 , a Veteran with excellent credit references. Next time i will go elsewhere and i recommend you do the sameEugene M.
Le client n'a pas laissé de commentaire.Jennifer W.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.KRISTINE G.
The truck was out of gasoline and there were no gas stations near by. It was a very stressful experience.LINDA K.
The U-Haul site was not prepared when we arrived to pick up the U-Haul. I reserved a 4:30pm pick up and arrived 5 minutes early. The location had already shut down the computer system and the U-Haul was not yet available. The truck was dropped off by another customer as we were waiting and was not cleaned prior to being rented out. I cleaned the U-Haul prior to returning it and left it cleaner than I received it but was still charged a 25 $cleaning fee. I was also told that this is an in town U-Haul and needs to be dropped off back to the same location but there is no after hours drop off available so I had to take off work to drop off on Monday morning during normal business hours.MARK M.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.ADELINA L.
Excellent service!KIRT S.
My van was reserved as promised AND I paid ahead to make sure it would be.KHAN R.
No need to improve that I can find. Excellent service ! Thankyou.Steven M.
I was overcharged. Please contact me to resolve.Samuel B.
Le client n'a pas laissé de commentaire.JULIO M.
Staff was rude and was not following the CDC safe distancing procedures and I felt very uncomfortable. If I did not have any time restraints to pick up an item. I would have chosen another location. In addition, I was not happy with being forced to buy insurance and had to pay 15 $in gas for driving 21 miles. I would never visit their establishment.kimberly H.
Stop overcharging your clients!ROBERT H.
Le client n'a pas laissé de commentaire.Laura C.
Everything was great!FRANK S.
Le client n'a pas laissé de commentaire.RAUL P.
Le client n'a pas laissé de commentaire.Tara B.
Le client n'a pas laissé de commentaire.mark T.
Staff were very helpful and friendly.KEVIN O.
My ONLY complaint was I really would have preferred the U-haul until 6pm or so. But I had to have it back before 5pm (when gates closed), otherwise I would have been charged for Sunday. It made it to where we were only able to make 2 trips as opposed to the 4 we needed since I was so concerned about dropping it off before 5pm. Otherwise everything was goodâ€" smooth pickup and drop off process.Erin B.
this was a really weird experience and i think i deserve a partial refund for this rental. i booked a cargo van for rental for 4 hours on Saturday. When I arrived, there was nobody there to release the vehicle to me. They asked me to come back later, forcing me to reschedule established pickup plans (I only needed to haul 1 piece of large furniture). Then, when I came back they were confused that I book to return on the same day because they were closing within a half hour (keep in mind, I was scheduled to pick up the car at 2:30pm on a Saturday. It makes no sense why they would close early or not state that on their website... or why they even allow people to book at times when they know they're not open.) The booker told me I could return it Monday morning. Now, I only had to move 1 couch that was 2 miles away from that pick up spot and 2,1 miles away from my house (which is a few blocks from the UHaul place). I had no need for this rental the entire weekend and I also had to spend nearly an hour trying to find parking in the neighborhood notorious for terrible parking availability for a large cargo van until I could return it. This forced me to drive more miles than I otherwise would have and spend more money on gas than I otherwise would have needed to. And then, of course, I had to interrupt my day Monday morning in order to make the return. When I was there, the worker would not review the vehicle while I was present because he was busy with another customer. He just told me he'd email me the invoice. When I received the invoice I saw an extra 39,99 $ rental fee that I did not agree to when I made my online booking. They were nice people, but this was a more tedious and costly rental experience than I expected. I made the rental to not inconvenience friends and conduct a simple pick-up. Instead, it was time-consuming and largely inconvenient to me with dubious charges. If I had known that UHaul's stated hours of availability were different than that location's hours or knew of their business practices, I would have rented from elsewhere. I doubt I'll book from them again. Anything you can do to make this up would be appreciated.Nicole C.
Le client n'a pas laissé de commentaire.RUTH Y.
Parking was difficult upon return and the waiting area is difficult to social distance since it is small, maybe consider having an option to sign in then wait outside?Angelina J.
Beware of charges. I was over charged by 30 bucks. It should have been around 50 bucks and I was charged 100. Instead of the 14 dollar insurance I was charged 30 and instead of 20 for starting cost I was charged 40. They said they would call me back but I still haven't heard anything and I'm live by on unemployment.Heather K.
Le client n'a pas laissé de commentaire.DANIEL M.
Le client n'a pas laissé de commentaire.jarrett M.
Super easy. Van was awesome and the guys at the shop were great. That policy of calling someone else to verify my driving abilities? That's just plain weird and creepy. Not sure what this is about. I don't see how this helps.Heather C.
Very disorder and ask for a lot of things for me that I've never been asked for before to rent a U-Haul it took a long time to get the U-Haul and my overall experience was poorJOSEPH H.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Stephanie V.
Everything was great! Thank you :)Scott B.
Le client n'a pas laissé de commentaire.MARCO G.
Le client n'a pas laissé de commentaire.Piyush K.
This location was too small of an area to pick up an auto tow with a large vehicle. However, the employees on site did their best to help.Brenda W.
I was charged twice. I spoke to customer service for a total of 3 hours to finally get a refund.andrew A.
Le client n'a pas laissé de commentaire.Fabian B.
I was a little uncomfortable Bc the worker and 2 other customers were not wearing masks, despite the posted sign saying it was necessary. However, the clerk was friendly and quick.Jennifer W.
Be clear about drop off times, don't close early without notice, and don't send customers to different locations to drop off equipment and then charge them an extra 300 $.Britney W.
Le client n'a pas laissé de commentaire.DIAJII S.
Le client n'a pas laissé de commentaire.James R.
The truck wasn't as clean as it could be. Some of the furniture pads were wet and musty. I wasn't allowed to pick up the furniture pads the night before. Even though I had paid in full. And Art wasn't pleasant to deal with. There was a glitch with the lights on the truck when they connected the trailer in Lancaster, CA They commented that the truck wasn't that well maintained.Daniel B.
The process was easy and smooth, and the equipment was well maintained and ready to go. Couldn't have asked for anything to be different, it was great!Bryan M.
I use the app to rent a truck it looks almost an hour with the customer service online to start the process hey when I return the vehicle I got charged double by mistake I'll never use or recommend the service through the app againgil H.
Le client n'a pas laissé de commentaire.Misi T.
Le client n'a pas laissé de commentaire.Yosselin D.
Prices were changed twice, I was over charged with no explanations! Would not recommend this location.Fabio D.
This location is not honest. They said the tank was 7/8 full. I have video and pictures indicating it was barely above 3/4. When I checked out, they charged me the 10 $insurance, which I declined when I was reserving online. Uhaul, you have selected a poor vendor. Please refund my money or contact me to fix this / improve your service offerings. Thank you ??James C.
Quick and efficient service, thank you.Christina M.
I was not informed the vendor would need to call one of my personal contacts. It was not easy early on a Saturday morning.Stephen F.
Friendly staff. Would recommend to others ThxBrian C.
Hire new employees. Terrible customer service. Never again.Beau M.
Le client n'a pas laissé de commentaire.Trevor J.
The staff was awesome to accommodate our needs. As we were last minute reservation and they still help us get a box truck to use to move our stuff to new place and we were able to return it with in the the minimum 4 hours to help you them. As they were over bookKEVIN F.
They were very helpful and very flexible with the issues we had getting the truck back at original time. They were very accommodating and very helpful. Super patient and very friendly. Would definitely use them again!Jessie D.
I think it us unfair for you to charge 0,89 a mile and have the fas filled up to where it was when we got the u-haul. You shouldn't charge for the first 15 miles. Or something like that. I have seen, at your maintenance yard how you guys service the u-hauls. It us definitely not up to standards.Vanessa H.
Le client n'a pas laissé de commentaire.victory T.
Everything exceeded expectations. Team was friendly, vehicle was in great shape.Mark C.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Tina T.
Le client n'a pas laissé de commentaire.Adrian J.
Friendly employees and explain/answer your concerns excellent servicePetra P.
Very nice customer service! And when you're moving and stressed out you really need good reliable nice customer service.Love B.
I was told that I was being charged more because of a deposit and that I would be refunded. When I checked out at the end of my trip I found out that I was charged for the insurance without my consent.Alyssa R.
Nothing! This location was great! Excellent experience. would definitely use them again!Christine B.
Art was so helpful. Even though his business was closed on our planned day of pickup, he went the extra mile to make arrangements with us so that our move could happen as schedule. I appreciate his commitment to serving us well.Christina J.
Was quoted one price at booking charged another when picked up,also needed someone to verify that I was a good person before getting the keys??? Was told it's uhaul policycornelia S.