It is a remote location, and no one on location. I had preregistered on line the night before with my credit card, uploaded pictures of my lic. etc. I received a reservation number. I went to the location the next day (in a snow storm) no one there, no number to call, and was trying to use the online instructions for the u-haul app. Phoned for help, was transferred and was progressing through phone instructions when I was disconnected. Another call, went through all the same process, had to upload my lic and reenter credit card again, because u-haul app wouldn't work, had to go on line to u-haul....all in all, 2,5 hours into my move I got into the truck for the first time. Now that I have been through it, I would do it again, but not the added stress I needed and delay for a moving day...where people were on the clock at both ends. No instructions on site or in email reservations from the night before. I would have gone elsewhere if I knew before hand that it was an unstaffed location. While I was fumbling around out side trying to sign up, or get help, a guy walked up and told me he was told over the phone ( by u-haul) that there was going to be someone at the store to facilitate his requirements for a truck....he left saying he was going to go to Home depot. The system works, but I did not want to learn anything new on moving day. Funny thing is....they have a big sign out front saying they don't take cash....with no one there...that should have been obvious.
Douglas M
Customer Reviews for 5 Rivers Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck wasn't very clean on the inside. The location was convenient, but I would have preferred to pick up and drop off with a live person as opposed to the lock box.
Richard TGreat Job, your employees are very helpful. Michelle
Louis MGreat store
Tyler HIts so disgusting everything was on line...very impersonal and me being 70 years old fo nor know computer stuff!
Shawn HIf you off 9am in store pick up then be there for 9am. This was horrible customer service and it delayed me 2 hour for my day. The phone number for that location was pointless and it wasn't even the number foe the uhaul ppl it was for the restaurant
ANDREA SThe vehicle was very dirty. The cost for a cargo van for 3 hours was almost $100.00. I was charged for a lot of gas money, when I have pictures that the gas barely moved.
david dAlways use this location and always have been amazing
Brenda MWe did not receive the moving blankets/pads we ordered with the truck. The truck was parked way off to the other side of the building (at a different business) around a corner, and we couldn't find it for over 20 minutes until a customer service rep we had called told us where it was parked.
Dawn RHave more trucks available.
Brigitte ROwner was positive and very helpful….completely happy with my interaction and highly recommend this pickup location!
Tammy WEasy pickup and drop off. Always pleasant with good equipment
Carl SThe app to pick up the truck took way too long and not user friendly. The truck that was ordered 3 weeks in advance was not available when needed so we had to drive an extra 2 hours to have the truck. We were then charged for the extra milage that we were forced to drive with the truck. Not to mention the extra gas that was used that we had to pay for.
Edwin HWent to pick up my van and they said they didn't have it - no one called me to tell me this and the U-Haul app still said to go to this location. The only solution provided was ro drive and extra 40min away from my destination to get a van - woman on support call said she would text me to give me the address - she didn't send this until over an HOUR later -
Nicholas FGood drop off no contact location
Todd CThey had no vehicle ready and they did not even inform me in advance But the customer service got me another vehicle in other station nearby and it was excellent service, thanks to Uhaul great cusstomer service
MOHAMMAD RUhaul truck stunk of cigarette smoke, no gas in truck I paid 270 for truck + full tank of gas, awful
Sonya PYour policy regarding overfilling of the tank sucks. It was moving day, so when my fiance (who doesn't drive) hopped out to fill the tank, I was on the phone with our lawyer and couldn't flag for him not to fill the tank. We only needed to put $20 in the tank - we only drove a total of about 25km - but he, thinking it was like other rental places, filled it. Then, when we took it back to the depot on Mississauga St. In Orillia, we were told that your policy is that you don't credit for an overfill. So, we're out $36 bucks over what we should have put in the car to top it up to the place on the gauge where the fuel was when we took it out that morning.
Cynthia MLonger hours and a cleaner vehicle.....
Kelvin ALike every peice of equipment your locations rent out from there's always problems with your equipment. Sometwis always broken or about to break, not clean, or the price changes. I only use your organization when I absolutely have to. Your stuff is junk compared to other rental outfits, and your milage charges are criminal!
IAN Teverything was great!
Susan CCode the online reservation to reject Virtual Visa accounts. I arrived expecting to use it, but was forced to find a willing friend to use their credit card. Stressful, and avoidable! Otherwise the rep was courteous and respectful of my situation.
Bryan PThe inside cab of U-Haul was dirty and had spilt coffee all over it
Nicole HThe size of truck I reserved wasn't available. Gave us another truck but cut our time down and had to return it with 2 hours less time than originally reserved. Was quoted a specific cost per km but charged a higher cost. A little bit disappointed but got the move done.
angela sReservation was correct. Truck was ready and clean and full of fuel. Return was as promised. No hidden charges. Will recommend again.
Steven CThere was never anyone there to answer the phone when I tried to call and confirm the details of the reservation nor when they had not put the moving blankets in the vehicle as per the rental. I did try during their published operating hours. When I returned the vehicle the doors were locked, again during published operating hours on the UHaul website.
Mark NSee above
Mitchell BApp proved to be a problem which wasted 1,5 hours. That said, everything else was fine and the Rental Agent was ( as usual) very helpful.
MARGARETA HGive discounts for gas that has been overfilled
Nicole SThe gentleman who helped me was AMAZING! Merci.
CAROLINE Bthe restricted hours for drop off and pick up are very inconvenient and frustrating.
Leah HAlways Good
akhil dU-haul called less than 24 hours before our reservation to tell us that they didn't have a vehicle. They offered one solution that was virtually impossible and left us scrambling to find a u-haul. After sitting on hood for over 20 minutes. Terrible customer service.
Cheyene BGreat experience. Trailer was in good shape except for the tires. They need replaced.
Dane ONo improvement Needed. The Customer service at 5 Rivers is excellent! I definitely recommend this Location
Jose RTotally ridiculous that I booked a truck and they only had a van available. The guy also told us that 3 people showed up the day before for the same truck they had all rented. He blamed it on the online booking so then I suggest they fix the problem. It was very unprofessional
kim lRented here a few times , always great service with a smile ! Thanks again !
curtis bWe always had excellent service from these folks
Daniel PWas closed when I did the drop off
Winter KExcellent friendly service. Very helpful
Jared BNothing, the rental was a pleasure, quick and easy, and the online pic approval etc, made the whole experience so easy, one less worry on a stressful moving day
Harvey GBest haul experience EVER and I’ve used haul Atleast 10 times!
Marjorie lBringing back the truck was very simple and easy
Ron OClean and disinfect seats and dash area.
jaqueline fI did not interface with anyone initially as I did a drop box completion. I did call back to let them know of the poor condition of the rental. They told me that I was being charged an extra $7 dollars for extra mileage even though I was redirected from my booked pick up centre to another that dealt with one way. I was supposed to have had extra mileage applied but I guess it was not done Suggestions 1. fix website booking to allow only one way trips to use certain locations.. .
Harvey RVery quick pick up went super smooth and good geographic location easy access to highway 12
James SThis experience was good, no issues. However my last experience a few days ago was just no good and I use uhaul a lot moving myself, friends and furniture.
CIERAN DI was to pick up at 9am no one showed up until 9:15...not at all impressed
Jerry RDifficult to give a rating on location as it was closed and I used the mobile app to open and close the order. The help line was great in helping me thru the mobile checkin. One issue was that the parking lot was all ice and very dangerous to walk or drive on. I got in and out okay but the next customer got stuck.
Ronald D2nd time in 2 days! Always great service ! Thanks again !
Curtis BI can't say enough about this excellent location! Prompt skilled customer service, even outside the posted hours of operation. The trucks that I have used so far are always very clean and well-maintained.
Bob BExcellent friendly service ! Thanks again !
CURTIS BI was missing the equipment asked for. The location is closed on the day I had to move so I did mobile pick up. The additional equipment / supplies were not in the back of the truck as I was led to believe. But I have dealt with this location before in person and everything went well.
Lorie-Anne RI really appreciate the 5 Rivers U-Haul location in Orillia. Great service at the desk, the vehicle has always been ready as promised, (and gas tanks are always full to start).
Bob BGreat experience and Baljit was very efficient and courteous. He made it a very pleasant experience !
Pradeep DGreat service.
John KThe only thing is hours of operation is vary weak
TIM bThe owner of the depot was very friendly and helpful. He even came out to help me lift the trailer and hook it up.
Donna MExcellent service and value! I would definitely use them again!!
Eileen HNothing, it was convenient and easy
Jonathan Sfast , excellent customer service
EDDIE EWe paid for roadside assistance and lost our keys. Took 3 days to get new ones and our furniture was left in the January rain for over 3 days. They never called when they said they would - never answered the phone. Assured us they would help and do something and then leave us for 12 hours in the rain. Ruined about 15 000 worth of furniture. Just remember that when you pay for the extra road side assistance - they left us in the rain for 3 days.
Serge LNothing. He was very helpful and kind. I had to go to this location because my experience at 9305 Highway 11, Orillia, Ontario was terrible
Christopher G