Évaluations des clients 53rd Street Secure Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 53rd Street Secure Storage

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Gary P. le

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Le client n'a pas laissé de commentaire.

Patrick W. le

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Le client n'a pas laissé de commentaire.

Cathy M. le

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Excellent service.

Lisa K. le

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I was over charged for things I didn't use. I requested 12 blankets, they only had 3 and there was no credit for the rest of the blankets. I was charged for an appliance dolly that I didn't take for use. They didn't take it off my bill. I was charged for two days when I only used it for 24 hours and brought it back before the 24 hour period. I couldn't get the van I rented started so I didn't really begin my use of the vehicle until 2 hours after the rental time. I sent an email to uhaul to fix my charges and have not heard a thing from anyone. My next step is to go to the uhaul place I rented from. The woman I worked was supposed to credit me for all the items I stated above and has not.

Thomas N. le

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Nothing. Everything was awesome.

Thomas R. le

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Le client n'a pas laissé de commentaire.

Marcia M. le

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Great service!!!

Allieson B. le

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Bryant Kube and Missy Mills are so rude! Did not want to explain certain things or answer my questions. Acted like I was a total inconvenience to them. Was not helpful and really disrespectful to myself & several other customers in their store. Then refused to help me out when I had an issue.

Wanda S. le

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Le client n'a pas laissé de commentaire.

GLENDA W. le

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Le client n'a pas laissé de commentaire.

RICK J. le

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Le client n'a pas laissé de commentaire.

Rex W. le

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Got what I needed for an urgent need. Reasonable price, effortless transaction.

Audrea M. le

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Le client n'a pas laissé de commentaire.

MARGARET W. le

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53rd st secure storage is the best place to rent a uhaul from. Always friendly and informational.

Abigail T. le

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I reserved a 10’ truck and when I got there they told me that it was broke down so I had no option but to rent the only truck they had available. It was a 20+ foot truck which was way too big for what I needed, and I had to spent $80 when I was planning on spending $20. Horrible.

Kelly L. le

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We loved how the whole process was so fast and easy.

jared n. le

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I rented a trailer for 1 day and got charged almost $90 I will not be coming back again

Karen R. le

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I will use this location again

Brian A. le

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You all charged me for two extra days. And I would like my money back. You only refunded 28 dollar and that is just the portion for the coverage that I didn’t use because the truck was returned on Sunday.

PAMELA E. le

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Store rental clerk was very accommodating and helpful.

Angela C. le

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Missy and Brian had everything ready for us when we got there. I would definitely use this location again & recommend it to my friends and family. Excellent service renting the U-Haul and returning it as well!

Jeff J. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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Thank you! Excellent service.

Brent S. le

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Le client n'a pas laissé de commentaire.

JAMES R. le

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Bryant was great, helpful, polite and knew his product well.

collen h. le

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The boys in the office were awesome. Very very nice.

Joseph H. le

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Nice clean truck. Quick check in.

Daniel S. le

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Was charged a wrong destination charge when I was told when I picked up the trailer that I could drop it at any location. Would like an explanation of this charge as i did just that using the u-haul website.

Natashia J. le

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I will never recommend you guys to anyone and I will forever advised people against you this is the second time I have had a horrible experience with you guys. You guys charged me almost $140.00 to go less than 40 miles and I put gas back in the truck to where it was when I got it and you guys said I didn't I will never go through you guys again and I am telling everyone to stay away from you guys. Your a rip off.

Carl S. le

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Le client n'a pas laissé de commentaire.

GLENNA W. le

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teach sales how sales tax is computed

RICHARD R. le

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Le client n'a pas laissé de commentaire.

Jeff W. le

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Everything was great. The truck was clean and the staff were extremely helpful. I definitely will use this site again!!

Carl S. le

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great experience great price

Heather W. le

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Le client n'a pas laissé de commentaire.

kelly p. le

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It is difficult to know how much gas to put back in when you don't know how many miles to the gallon. I put in way too much gas.

Charles K. le

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N/A

MARY R. le

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The total estimated was more than expected and the amount charged from my account was stated it was changed but not changed promptly if refund is due it needs to be done promptly exactly

Ashton A. le

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The people were super nice. The improvement could be speed of the process.

Steven D. le

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Truck was not ready when the app said it would be. Reservation time was 9:30 but app said you could pick-up up to one hour prior. Showed up at 8:30 and the app said it could not locate truck...the same truck sitting in the parking lot. Employee, Rex, with Secure Storage shirt on, said he didn’t work for U-Haul and could not help. He then went on to clean the trucks In the parking lot...including the truck we reserved. Finally at 9:30 the office opened and the staff admitted the error and we were taken care of but we were running behind due to their error and ended up finishing our moving trip in the rain. I made this reservation close to one month ago and called the location the day before to verify the reservation and even asked if we would be able to get the keys if someone was using the truck the day before...because this was a self-service location/reservation. I was told yes. This was not a pleasant experience and I most definitely did not appreciate Rex’s negative attitude. In my opinion, he should not have interaction with the public or should have customer service training. I definitely will not use this location again and will encourage others to explore all options before choosing this location.

KYLE T. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Nothing. Office staff and general manager very helpful. Very friendly.

Patricia C. le

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The people were very friendly and explained everything clearly that I was able to understand exactly what was expected of me and what I was required to pay. I would highly recommend them to my family and friends

Justin V. le

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Le client n'a pas laissé de commentaire.

Amanda J. le

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lady was super sweet

JOYCE B. le

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Le client n'a pas laissé de commentaire.

RONALD D. le

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Nothing

RICHARD R. le

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Exceptional people and service @100%.

KYLE T. le

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Le client n'a pas laissé de commentaire.

Sierra S. le

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Le client n'a pas laissé de commentaire.

Lowell W. le

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Check engine light was on the entire time. Kind of annoying.

Rhonna B. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Le client n'a pas laissé de commentaire.

Lydia L. le

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Jeff at the office was amazing! He was very friendly and even offered to stay late so I could get a debit card they would accept! You really ought to accept paycards issued by employers, or at least notify customers of this when they call in. Luckily, Jeff didn’t need to stay late because a friend let me use their card to pay. I just couldn’t believe how kindly he offered so that I wouldn’t be screwed out of getting a uhaul. Thank goodness for Jeff!

Paula R. le

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Le client n'a pas laissé de commentaire.

Christina F. le

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Le client n'a pas laissé de commentaire.

Trina D. le

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Le client n'a pas laissé de commentaire.

Brady L. le

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The local facility was excellent very helpful in getting the proper truck for my needs.

Joe T. le

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Le client n'a pas laissé de commentaire.

RONALD B. le

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Le client n'a pas laissé de commentaire.

Pamela D. le

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Le client n'a pas laissé de commentaire.

Shane C. le

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Le client n'a pas laissé de commentaire.

KYLE T. le

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Staff was very warm and friendly. customer service was outstanding!

Cynthia S. le

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Le client n'a pas laissé de commentaire.

Dean S. le

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Make sure the mileage estimate on you web site is more accurate. The quoted price based on the UH web site for my trip was about 100 mile less then a simple check from google maps. So, my final bill was more then the estimate. I had no problem but someone on a tight budget will be surprised and probably upset.

Cliffton H. le

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Le client n'a pas laissé de commentaire.

JOE C. le

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The truck smelled like smoke-not a great thing. Also not sure how we got so many miles on it-only drove around Anderson.

Becky W. le

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Nothing - we love 53rd Street and their staff!

Melody D. le

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I plan to go back again. They were excellent

BEN B. le

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Le client n'a pas laissé de commentaire.

Tanna B. le

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We are repeat customers now and will continue to use this location. We are always greeted with upfront honest answers. If we have any issues they are immediately handled! Great service!

Hung O. le

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Service really nice and easy to rent they don’t ask much, I love it

john t. le

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None.

Julia K. le

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Great customer service and very helpful, thank you

Tanna B. le

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Great experience! Lady working was awesome. Explained everything. Made sure we knew exactly what we were getting, the price, time lines, the gas policy, and all our needs covered. We had a terrible experience at another uhaul dealer earlier in the week so it was a relief to have such awesome customer service!

Anthony M. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

James P. le

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Le client n'a pas laissé de commentaire.

Larry H. le

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Le client n'a pas laissé de commentaire.

Dena J. le

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Le client n'a pas laissé de commentaire.

Cynthia G. le

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They were absolutely wonderful!!

Crystal P. le

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Le client n'a pas laissé de commentaire.

SHERRI P. le

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Le client n'a pas laissé de commentaire.

Brandi G. le

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Remove de wearers new generation movers they damaged things and gauged our new wood floors and have refused to fix it.

ARNETTA B. le

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Just think it was a little expensive for only 5 hours..

Stacey H. le

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Le client n'a pas laissé de commentaire.

Carlena S. le

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Le client n'a pas laissé de commentaire.

Carol M. le

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Le client n'a pas laissé de commentaire.

Luis C. le

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They are truly awesome, super friendly and help you during the whole process, 100% recommended.

Nick W. le

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Friendly people and were excellently people to work with for our move,

Wayne L. le

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Le client n'a pas laissé de commentaire.

MATTHEW K. le

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Nothing to be improved on. The staff at this location is very friendly and I will rent from them again as well as refer them to any friend needing to use this service.

Wayne S. le

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Wouldn’t change a thing, will use this place next time need arises!

Jeffrey H. le

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The staff are very nice

TERRY S. le

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Nice.

Heather Y. le

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Le client n'a pas laissé de commentaire.

Patricia W. le

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smooth sale

Martin D. le

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Things went great!

Caroline S. le

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Le client n'a pas laissé de commentaire.

Amanda E. le

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Le client n'a pas laissé de commentaire.