Évaluations des clients 6 Eleven

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 6 Eleven

Cote générale :

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ROB D.
Évaluation :

Server was slow and was unable to complete transaction at location, not the fault of the provider. However my anticipated experience was not achieved, hence the rating.

Evan M.
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1) When I called to complete reservation I specifically asked if the pickup trucks were 4x4 and was told yes. When I arrived to pick up the vehicle, it was 2x4. I asked if they had any 4x4 and they said no. I asked if any U-Haul pickup trucks in the fleet have 4x4 and they said no. I required 4x4 and it was very difficult to complete my task with 2x4. 2) Vehicle was very dirty. There was what appeared to be ashes from cigarettes all over the passenger seat. The attendant was upset that I indicated this on the mobile pick-up process instead of just letting him know directly; he seemed to be trying to avoid me indicating that the vehicle was dirty on the website. 3) Vehicle was damaged. Driver-side rear quarter panel was damaged but had the X stickers on it which I was told to mean that the location was aware of the damage. The passenger side tail light was also smashed out, which they were not aware of. I'm willing to pay the mileage and CDW but would like to be refunded the $19.95 + HST for the rental itself as it was not what I asked for or was told I'd be receiving and it created much additional headaches without the 4x4.

Mike W.
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Staff must ensure vehicle is safe to operate, ie: checking if wipers are missing as this was the case with the van i rented. It was raining and did not know the wiper on the driver side was missing until I turned the wipers on, had to then make an emergency stop to avoid a serious accident. To add insult to injury, i was advised to purchase a wiper blade myself -as if uhaul expect their customers to do this?? I was on a tight schedule so this was just getting ridiculous. Staff at this location were friendly and came to a quick resolution, but all this could have been avoided if the vehicle had been thoroughly inspected beforehand. The interior was not cleaned either, empty water bottles left under the seat and garbage along with a face mask left inside the doors from previous renter. Drink holders were sticky also. This makes me doubt they have covid-19 protocols in place.

DANIELV P.
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Le client n'a pas laissé de commentaire.

Cathie N.
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Le client n'a pas laissé de commentaire.

kevin R.
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Le client n'a pas laissé de commentaire.

VALERIELYNN C.
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I've never paid so much for a vehicle rental before and the truck was so gross it has dust piled up on the dash and that takes awhile for that to happen. Not very pleased. I called this location to book it and they said they didn't have trucks so I called the location on pinewood and she said ya pickup is 521 lakeshore and I was like what I just called and they said they don't have anything and she said they do it all the time and are lazy or something so I don't see why they do that it's a bunch of non sense for nothing.

MICHAELJ S.
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The Huntsville location where the vehicle was originally booked on September 3rd 2020 did not provide a vehicle as promised on Oct. 3rd and made no effort to find me one. I had to call head office, and one was found 140 km away in North Bay. I have sent an email to 839027 GM detailing the complaint.

NANCYJ H.
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Le client n'a pas laissé de commentaire.

JAMESL P.
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Their all ways great and helpful like dealing with them but the Rental is never clean is the only issue I would have but over all love U Haul

TIMOTHYJAMES P.
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Le client n'a pas laissé de commentaire.

DENISEVM C.
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Absolutely amazing from the time we reserved to the time we dropped our rental off. The staff at 6/Eleven were fantastic! I would definitely rate their service 10/10. Thank you!

JAMESA L.
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They did a great job, Good Service.

COREYJUSTINMATHE M.
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Truck Cab was disgusting. Milage terms were not conveyed properly.

Blake D.
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Le client n'a pas laissé de commentaire.

DARCYD B.
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So i just want to say that the girls at Parry Sound and North Bay were good and professional. My complaint is with the company, I reserved a truck 2 weeks before i needed it and when it came to the date travel took my truck and sent it down south , I then had to take a day off work and get someone to come with me, drive all the way to north bay ( 2 hours there 2 hours back) with my car. I made dam sure the price was dropped and reimbursed for the fuel that i spent. This is very unprofessional and bad business . I wasn't the only one, there were two other customers from parry sound treated the same way. The girl from parry sound ended up taking the brunt of everything and thats not fair to her, she had the trucks there. Obviously your company doesn't care about customer to treat them like this.

TEssa S.
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Terrible experience. Our truck was blocked in and it took us a half hour to try and get it out ourselves because the staff didn't drive and we were then late because of it. Also there was suck confusion in communication trying to organize our order it was frustrating.

Jonathan G.
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Le client n'a pas laissé de commentaire.

MICHAELF C.
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Le client n'a pas laissé de commentaire.

NEILJAMES E.
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Le client n'a pas laissé de commentaire.

Gary J.
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Very helpful and courteous

michael K.
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Le client n'a pas laissé de commentaire.

CHARLESARTHUR S.
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The truck was cleaned, but the mirror on the driver's side was taped on and was too small for visibility.

Tracey G.
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When we got home to load the trailer, my husband noticed a very large slit in the tire...he called and they where not co concerned at all. He also asked if they have a check list to go over to make sure it's safe for the next customer....no.

Jennifer A.
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Le client n'a pas laissé de commentaire.

MARKL S.
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Le client n'a pas laissé de commentaire.

keth C.
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Le client n'a pas laissé de commentaire.

PETERD W.
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Very satisfied with the customer service and how I was treated. Friendly and courteous

Alexandra M.
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When I picked up the U-haul it was completely out of windshield wiper fluid, the windshield was cover in bird feces. The vehicle was very dirty and clearly hadn't been cleaned in a long time. It also smelt like smoke.

RONALDC T.
Évaluation :

The truck we ordered wasn't available and when a sibstitute was provided we were told we'd have to pickup it up at a different location which was too far away to get to by bike. When I complained a truck "miraculously" appeared at our chosen location but when I arrived to pick it up I was told that the previous driver was going to be 3 hours late (this only a half hour after UHAUL assured me that they'd spoken to the driver while I was on hold and assured me he was on time). I had arranged to have a friend drive the truck back to North Bay after we'd unloaded in Kingston and when my friend returned the truck he was told that he'd been made the primary driver and was responsible for the overage before the uhaul agent would let him leave. The agent, who I had spoken to twice in person over the past two days, became belligerent when I attempted to explain the mistake he made and hung up on me. I called back and he told me to contact UHAUL but by then I was too frustrated to even bother. Way to add even more stress to our move!

DANIEL L.
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Le client n'a pas laissé de commentaire.

NICOLELUCILLEM R.
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Le client n'a pas laissé de commentaire.

Frederick W.
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Everything went great. Keep up the good work!

Pauline M.
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Was very impressed with the service I received by the team at the Lakeshore location in North Bay. Will definitely recommend them to friends & family for sure !

STEVENH B.
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Excellent experience with the 6 Eleven location. Would definitely recommend!

JAMESROBERTG J.
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very impressed

ANDREWVITALANTHO J.
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keep up the good work

PAULINE M.
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The staff at 6 Eleven were very courteous and helpful. I was completely satisfied with the service I received & will recommend them to my friends & associates.

LOUISJ P.
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Le client n'a pas laissé de commentaire.

JRBRUCE S.
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Be nice if a flat rate fee by week or month and no reserves, other then that very satisfied, will rent again

STEVE C.
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The Mileage was wrong at pickup. The clerk was really friendly and helpful with agreeing with a new mileage. It gave me headaches at drop off because mileage in the system was not changed therefore over charged fees applied which was payed back.

BRIANW Z.
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Awesome friendly informative and efficient. Highly recommend!

Nolan H.
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This place was way better than my pick up location

MARGARETE L.
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Just keep being so friendly and helpful and efficient! We'll be back.

William P.
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Le client n'a pas laissé de commentaire.

ROMEOALAIN F.
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Le client n'a pas laissé de commentaire.

Erin B.
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Le client n'a pas laissé de commentaire.

Imre H.
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Once again Raj was pleasant and helpful. Thanks

JOSEPHJ M.
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Quick efficient service and the equipment we rented did its' job.

JONATHANT S.
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Again another reservation through uhaul with issues. My truck was not ready at my first location, then directed to this location with no trucks available except for a 26 foot truck. The sales rep gave me the big truck for the same price. The rep at 6eleven was helpful and friendly and was eager to remedy the issue with my reservation. The truck could have been cleaner inside the truck. It was obvious the person before me smoked in the truck and didn't care to clean up the ashes.

WILLIAM I.
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Excellent service

Aaron B.
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Le client n'a pas laissé de commentaire.

ADAMREJEAN G.
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Make sure that the confirmation location for pick is the actual location. I was given an incorrect address for picking up my uhaul.

JOSEPHANTHONYCHA H.
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Le client n'a pas laissé de commentaire.

ELIZABETHW M.
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Excellent service. Very helpful. We originally rented a trailer our Van broke down while towing the trailer so we needed a vehicle and a trailer. We called the location and they had us set up when we got back to them. You could reduce mileage charges. I found them expensive.

TRISTAANNE R.
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Awesome experience! Very friendly and will 100% go back to this location. Thank you!

RICHARD D.
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Raj Is very friendly and professional as well as the other employees that I have dealt with. This is the only location in North Bay that I like to use. I mentioned to Raj yesterday that with North Bay having multiple Uhaul locations that if a costumer request a truck from a location near them. Uhaul should move a truck to that location for their customers. I give these Uhaul store a 5 out of 5. I hoping I don't move anytime soon but if I need a Uhaul Raj is the guy I'm call to ??

SALAH E.
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Friendly staff, and willing to help.

MICHELR C.
Évaluation :

reliability is atrocious. I had to drive 70 kilometers round trip just to pick up a trailer that was guaranteed available in my own area when I pre-booked a week earlier.I still had to wait 2.5 hours for that one that I was told was in the yard. Terrible service by U-Haul.

Prabhu S.
Évaluation :

Great Service. Thanks

Stehpanie F.
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Returned after hours so did not have any issues.

DAVIDJ L.
Évaluation :

Always great service from 5-11 Always great service from U-Haul.

TONIAMANDA A.
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U haul I reserved was not available. Next size up was no available. The rental I was given was dirty.. I had to sweep it out on my own in the Uhaul parking lot. I had to take one of the biggest trucks because my cargo van was unavailable The gas for the 26footer was astronomical (was only planning for a van) and then they charged my full price for the large truck when I was promised the truck for the 19.99/day price of the van Very unhappy. Won't be back.

Tim P.
Évaluation :

Wiring harness is too short. It's doesn't even come off the tongue one inch. Anybody/ every single vehicle renting this trailer needs an extension. Luckily I had one. Other than that it's great. The gate has nice resistance so it doesn't drop And bang.

David L.
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Really nice gentlemen that run this location, will gladly rent from again. Keep up the great work.

Babette G.
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Great price.

PATTIL S.
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Le client n'a pas laissé de commentaire.

MCHANTAL R.
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When I called the location, they told me that there were no cargo vans available. I called head office and booked through them and had them check on the availability. There was in fact a van available. They need to improve their knowledge of their stock so that when someone calls, they know what is exactly available. Other than that glitch, everything went smoothly. They were friendly and helpful.

KENNEDYALBERT V.
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nice people. very good customer service.

Imre H.
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I had no issues with my rental experience. Raj was very friendly and helpful.Thanks

Jan P.
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The link that is supposed to show the photos of any damage didn't work. It said link is expired. Would recommend ensuring that it is up and running.

CASSANDRAGRACE W.
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Awesome CSR, will definetly return

ADRIENNE L.
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The guys at this location go above and beyond. They helped with everything from an early morning pick up to lending me an extension for my wiring harness. Flawless service. I would highly recommend this location because of their excellent customer service.

ALBERT JOHAN V.
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Operator was busy running the convenience store on his own when I returned my rental and did not do an incoming inspection.

RAJIVAMRUTBHAI P.
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Le client n'a pas laissé de commentaire.

TIMOTHY B H.
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Le client n'a pas laissé de commentaire.

Troy H.
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Le client n'a pas laissé de commentaire.

Tessa A.
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Le client n'a pas laissé de commentaire.

Troy B.
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Le client n'a pas laissé de commentaire.

Robby L.
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Le client n'a pas laissé de commentaire.

michael K.
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Very nice place.

DANIEL V.
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Very good place. They have everything (food lottery and convenience stuff and major RBC BANK ATM)

david S.
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Le client n'a pas laissé de commentaire.

Janet H.
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Continue the same !

Cameron G.
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Service was excellent. Very friendly and helpful

Susan K.
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I was treated so great by the staff at 6 Eleven from when I went in to book this 2 weeks ago to when I picked it up today and brought it back. Awesome staff. I would definitely go back there to rent and would recommend to my friends and family.

Janet H.
Évaluation :

Raj is very courteous and efficient ... nice to deal with.

Joshua W.
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Le client n'a pas laissé de commentaire.

Angela P.
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Le client n'a pas laissé de commentaire.

Rob W.
Évaluation :

front seat area should be cleaner

Jacob K.
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Le client n'a pas laissé de commentaire.

Brianne T.
Évaluation :

The truck was not clean, I had to clean and sanitized before I could even get in the truck. The has gage and I'm we're incorrect when I got in the truck witch could have cost more that what I needed it for

FRANCIS G.
Évaluation :

I needed a 10ft truck and a "large" dolly, the big one for big appliances. I made sure to pick a date where a 10ft was available because the place I needed was narrow and not easy to back in. The day before, I get a phone call telling me it wouldn't be possible to get a 10ft for ...reasons(?) I guess. U-Haul offered me a 15ft for the same price, which is ok, but I wanted a 10ft for good reasons. I pick up the 15ft, asked for the dolly... that drop-off only carries the small ones. Come on now, that was irritating, and caused us problems. It's fine if this drop-off doesn't carry all the equipement, but don't let me rent it online then, or direct me to another point of service where they do have what I'm ordering.

Edie S.
Évaluation :

The online pickup is a hassle, took over 30 minutes and it still wasn't complete. We went inside to do the order in person and it only took about 2 minutes. Would definitely go with the in person pick up option to not waste time. Very friendly and helpful and the equipment was in great condition

chamil W.
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I do not recommend this place because the people who work there are rude and do not know how to treat a customer. Their customer service is very very poor. They are also very cunning. I rented a cargo van and they told me to fuel it full before I returned it and I checked it before I left and the fuel was not full so I told the guy who was working in the shop and then he told me to to fuel it to that specific point in the fuel gauge. If I did not check I would have to fuel it to full and it is stealing g from me. I will never rent a van from 6 eleven again.

Luc L.
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The workers were really friendly and made everything super easy and simple for us.

Ian G.
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Le client n'a pas laissé de commentaire.

Jeffery B.
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Exceptional staff and service m thank you

Victor R.
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Le client n'a pas laissé de commentaire.

Ric P.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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