Évaluations des clients 6340 Mississippi Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 6340 Mississippi Inc

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Emily T. le

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The drop off location was very far from our new home. We put that our home location was 80027 and they assigned the drop off location in lakeway which was 45 min away. I didn’t realize this until we were there so it would have been nice to have been assigned a closer drop off location. That being said, the guy who checked me in was VERY nice.

Raymond L. le

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Make it stand out just a little more, the big car wash sign next to the truck threw me off briefly, Loved the convenience of mobile check in!!!

Marie C. le

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Le client n'a pas laissé de commentaire.

Angelo G. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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Brock was friendly, knowledgeable, and very helpful. Made the process super easy. Highly recommend.

Thomas B. le

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Satellite radio

Suzanne S. le

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Le client n'a pas laissé de commentaire.

Katelyn M. le

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Identity verification should be done as the reservation is being made, not while I'm standing around in the lot in the hot sun. No employees present at location for customer support. Center was locked and marked "closed" despite signs saying open 8-12. Very poor communication. The app itself is a nightmare because it kept kicking me out several times. I had to start over several times which was very time consuming and tedious. There is no 1800 number to call for help. This experience was stressful and I can't give a good recommendation.

Melissa E. le

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Le client n'a pas laissé de commentaire.

Terry C. le

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Le client n'a pas laissé de commentaire.

aaron g. le

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Le client n'a pas laissé de commentaire.

Jennifer E. le

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Le client n'a pas laissé de commentaire.

Borislav S. le

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Le client n'a pas laissé de commentaire.

Austin B. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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Really nice guy. Pleasure to rent from.

Maureen A. le

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Le client n'a pas laissé de commentaire.

Brock C. le

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Great Location to get to rent from. Very friendly service. Thanks!

Alan L. le

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Everything worked well, keep up the good work!

Charles D. le

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Le client n'a pas laissé de commentaire.

Shawn H. le

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Super easy to deal with this location! Will use again

Jennifer P. le

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Le client n'a pas laissé de commentaire.

Leigh R. le

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Le client n'a pas laissé de commentaire.

Marica H. le

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The app wouldn’t work to pick up my truck - when I clicked on “pick up my truck”, it would say “your reservation is already a 24/7 pick up” And reroute me back to my account dashboard, with occasional error messages thrown in. It then took 30 minutes to get through to customer service, only to get transferred around a couple times. Luckily in that time we finally managed to get it to work on my boyfriend’s phone, but he wasn’t supposed to be with me to collect the truck so it’s lucky that I dragged him along! By the time the app worked, we were so frustrated with the phone lines and the app that we were really only still holding to cancel, and just hung up without actually being assisted. Once the app worked, the system was pretty good and it’s theoretically a smart way to make trucks available 24/7. The dolly was not supplied, I assume because the location was already unstaffed when I placed the order. Totally makes sense except that when I made my reservation, I made a point of using the live chat to confirm with a U-Haul rep that it would be possible and easy to rent a truck and dolly even though the location was not staffed, specifically mentioning that I was in a hurry and had only a short window to collect the truck. The online rep just kept saying basically “yeah you just use an app, there’s a lockbox” and when I said “ok” they ended the chat, just assuming everything was clarified. And sure enough - the app was NOT easy, it took way too long, and my dolly was missing. On the upside, the second live chat lady was extremely efficient about making a note not to charge me for the dolly and I received my refund with no issues so that was great. Overall, just to avoid stress, I will try not to use the online system in the future, I’ll still try to use a human in a store if possible.

Jason H. le

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Le client n'a pas laissé de commentaire.

Anthony O. le

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I had put the amount of gas I was asked too and still got charged anyway. That was pretty lame.

Joe W. le

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It's a tight parking lot, but the people there were really helpful and easy to work with.

william D. le

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Was told I could drop it off in the morning since it hadnt been rented ouT instead of dropping off at 10pm. I dropped it off at 8am and was hit with an additional $50 fee when the uhaul trailer is only $30 to rent for a day

MEGAN B. le

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Le client n'a pas laissé de commentaire.

Loren B. le

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The manager was friendly and efficient with my check in. The overall rental process was very smooth and a pleasant experience.

Joe B. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Le client n'a pas laissé de commentaire.

Aaron K. le

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Did not have my truck, my pads or anything else i reserved. charged me extra to use the "larger truck" on the lot. which was the only truck available. unprepared owner. a pretty miserable uhaul experiance

Ken M. le

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Le client n'a pas laissé de commentaire.

Karen G. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Craig B. le

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They were more worried about making pretzels than helping us....weird combo business. He was abrupt, in a hurry, and pissed that I didn't know the details of the reservation (location of drop off, etc)....thought that was why we made a reservation??????

John C. le

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The rental process went smoothly, but the location was sharing with another business which just meant service was a bit slower than we've had at other locations.

Vicky N. le

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Le client n'a pas laissé de commentaire.

greg s. le

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It was cool that it was another business that does uhaul on the side, and we got good pretzels.

David L. le

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We had a bit of a billing problem/confusion. It was easily solved with a phone call and an email. Just make sure that you have a new phone if you do the online reservation. I sat in the parking lot for an hour and a half trying to get my phone to tell Uhaul my location! Ha! But my son's phone worked, so that was the only hard part. The location is amazing, right across the street from the fire station, close to a gas station, everything was great. I really appreciate it. Thanks! A+

Kevin M. le

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Not a lot of rental equipment, however, staff was great to work with.

ADAM J. le

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I’ve had lots or really horrible U-Haul experiences, but Brock was awesome. Such a nice guy and very easy to do business with. Will definitely refer friends and family. Excellent.

Christy S. le

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Le client n'a pas laissé de commentaire.

Paul K. le

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brock was great help a lot maybe longer trailers with winches thank you

Richard S. le

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Le client n'a pas laissé de commentaire.

Roy S. le

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The U-Haul Representative was very helpful, courteous, and respectful!! Very organized, clean and inviting, as well!!