Le client n'a pas laissé de commentaire.SCOTT M.
Customer Reviews for 76 Gas Station
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The van we rented was filthy and reaked of cigarette smoke. I am allergic to the smoke! The check engine light was on the whole time. I would not recommend this location. The girl behind the counter was nice and helpful.Shelley S.
There was one person to ring up convenience store purchases and U-Haul reservations, and any time there was another customer she would drop her work processing our reservation to help them. Took 15 minutes to get everything confirmed.David C.
Le client n'a pas laissé de commentaire.Azeb B.
Easiest pick-up and drop ever with U-haul. Honestly I loved there being a gas station to fill up on return. No lines, easy in and out.Matthew M.
I reserved two dollies: regular 7 $and a flat furniture dolly which was The most important thing as there is no ramp on the 10' truck. They didn't have either one. The store manger rented the appliance dolly for those two but charges for the 7 $. The appliance dolly was never used. Everything was clean and in good working order. Every person was pleasant. But, I had to hire someone because I had no furniture dolly... Very frustrating.Joan L.
NOT CHARGE THE CUSTOMER FOR 2 DAYS WORTH OF EQUIPMENT RENTAL WHEN THEY ONLY HAVE THE TRUCK FOR 4 HOURS. VERY DISAPPOINTED THAT I WAS OVERCHARGED.Heather H.
Good central location for freeway access. Unfortunately there is not good parking for a daily use situation if you were to arrive in your car and have available upon return. Had to arrange to be dropped off and picked up. Not that it had to do with the location itself, I think the mileage rate of 0,99 $/mile is excessive.Michael K.
Le client n'a pas laissé de commentaire.Katherine W.
Le client n'a pas laissé de commentaire.Colin G.
Best folks working there!JASMIN T.
Very confusing, had to wait at least 15 minutes to access vehicle. Attendant wasn't helpful in answering any questions and just had us going in circles.LESLIEELIZABETH M.
The attendant said that they needed to help gas customers before helping Uhaul customers. This de-prioritization was very frustrating.andrew G.
When i picked up the van, i noted on the initial check list it was dirty and not acceptable. I then turned it in and noted it was not clean and got charged the cleaning fee. I am not happy with this at all.Fernando M.
Le client n'a pas laissé de commentaire.JAMES THOMAS G.
The gentlemen working the counter in the afternoon was very helpful. The equipment was not clean, but I don't know who's responsibility it is to do that. Still, very convenient and easy location. Just remember those trucks have fuel tanks of 20+ gallons before you say "Fill the tank".Kaili H.
Pricing information wasn't accurate from the website to in person. Multiple line items were not listed on the quote when I booked online. Staff at this location were rude. Lady worker refused to wear her mask and cussed out a different customer after the customer asked her to put her mask onJOSHUA MARION W.
Le client n'a pas laissé de commentaire.Joe G.
Le client n'a pas laissé de commentaire.Ted E.
Truck was filthy, both in the cab and in the box. There was damage to the box of the truck and I was not able to use the web interface to document it. We had requested 12 blankets but were only supplied six. The person checking the truck back in when we returned was awesome, though, and she deserves a bonus/raise.Matt B.
Customer service at this location is probably the worst customer service I've ever encountered.Helena M.
Le client n'a pas laissé de commentaire.Rob R.
The truck was not cleaned. There was a big pile of used furniture blankets. It was gross.ALICE L.
I was charged for 66 miles that I didn't use. That is fraud.David B.
Some trash from previous users was still in the van. The folks behind the counter at the gas station who helped with pick up and return came off as a bit disgruntled and not very confident with the uhaul process.Ellie G.
Where do I even begin... the attendants have no idea what they're doing and nobody was wearing their mask properly which made me scared for my safety. First, there was no mention of there not being ramps in the truck, which. Plus have been my fault for assuming but it was super frustrating and made everything harder. The woman who gave me the truck didn't mention that the dollys were not preloaded into the truck and have my the keys and when I got to my apartment there were no dollys. I called and she very rudely told me that she told me they were not in the truck which I promise you she did not or I would have grabbed them because moving without dollys or a ramp? Hell. Then when I returned the truck the woman taking my mileage was new and her supervisor was not helping her at all. He was very rude. When I went in and told him I wanted the refund for the dollys it took him 15 minutes to figure out the system to be able to do the refund all while a line of people waited. This was the absolute worst experience and it makes me never want to use a uhaul service ever again.Haley H.
Le client n'a pas laissé de commentaire.Amy H.
Le client n'a pas laissé de commentaire.Matthew B.
Given the location, a 76 gas station, the folks there are doing the best they could there. The staff were helpful and kind.Gerald M.
Le client n'a pas laissé de commentaire.Susan J B.
Le client n'a pas laissé de commentaire.Rory S.
- Using the app to pick up & return our truck was complete pain. I would take a picture of my license, and then it would just spin- not say "error", or let me start over- just spin. The app experience was so bad, that when returning the truck we tried to do it in-person, in the building, but we were told we have to return it with the app as well!! Absolutely frustrating. - The inside of the truck was really muddy. We were moving our couches and beds so this was completely unacceptable. It obviously wasn't cleaned before we picked it up. - When we ordered the truck, we ordered a smaller hand truck. When we picked up the truck, we were told that they only had the large appliance hand trucks. I asked when the normal hand trucks would be back, and the lady said "I don't know, I just got here". We had to move with the large, awkward hand truck. Why even let us choose it in the drop-down if it's not available?? We will be moving again in a couple months when our new place is ready and I will DEFINITELY be giving my hard earned money to a different van rental company next time.Ian D.
Wasn't sure if I should leave the handcart in the van when I was done or not. I wish that had been more clean. Overall, great job by the staff.Greig M.
Tank was not full of gas but I was expected to have a full tank of gas when it was returned. Was told that 4 gallons of gas were used. Incorrect as I did not receive van with a full tank of gas. Will be contacting corporate for refundRoy V.
Hire someone to be exclusive to u-haul. The staff is clearly trying to do 5 jobs at once which is ridiculous. U-haul should staff their services. Engine sounded like it was going to give out any moment (had to keep foot heavy on break so it did not take off)John M.
Le client n'a pas laissé de commentaire.Dennon B.
person running the counter was rude and unprofessional. Ill never rent a truck from this locationAlfredo V.
Le client n'a pas laissé de commentaire.Angela T.
It seems the attendants at this location do not have drivers licensesâ€” the most difficult part of pick up was how unreasonably close the vehicles were parked together.Bri S.
The location is fine. They 20 $after hour fee which added 35 % to my charges was quite a surprise and a complete rip off. I returned my truck over 12 hours early and was charged extra - this is a Uhaul problem not a location problem.Ramie W.
would of like to both at same place.tJESSE B.
A different credit card, from the one on reservation was requested to be applied when I initially picked up the rental truck. But it was not applied. Instead the one on reservation got charged. Better observation to what a customer request needs to be observed better. There was difficulty getting the charges reversed.Jeffrey B.
Le client n'a pas laissé de commentaire.Brandon E.
Le client n'a pas laissé de commentaire.Jeremy B.
Self check in took just as long as doing it in person. Took 10 minutes just to be â€œapprovedâ€. Very time consuming. Equipment wasn't clean and still had to go into a store to pick up keys which defeats the purpose of self check in.Alfredo P.
Le client n'a pas laissé de commentaire.Jason P.
If it's necessary to go into the store please be sure to add that to the pickup instructions.Mikhail B.
Please ask attendants to keep their masks on. My reservation was changed without timely notification. Although I know it's not the fault of the attendant, the company should have a better way to handle it. I ended up spending more for a bigger truck that I didn't need or request in the first place. Usually I have a great experience with this company but will likely not use in the futureSamuel T.
Le client n'a pas laissé de commentaire.Kyle C.
Customer service was poorBrystle G.
The truck smelled so offensive I had to drive the entire time with the windows down the entire time. Within a few min driving it I had to stop at a store to purchase a can of febreeze to spray in the truck just so zi could tolerate driving it any more.Nicola D.
I've been a loyal U-Haul customer for several years but after this last experience I am not sure I'll be back. When I picked up my U-Haul at the 76 Gas Station on NE Broadway the employees were not wearing masks over their faces and noses. As I stood in line over 10 feet away from the women, one of them walked towards me without her mask on. I moved quickly away from her as she left the building to pump someones gas. Two other patrons entered the building and one didn't have a mask on either, no one said anything.. When I opened the U-Haul the cabin was filthy. It was covered in dirt and a sticky substance. It also stunk of Axe Body Spray. I didn't want to go back into the 76 because my initial experience was so traumatizing, so I drove home and immediately showered. The next day, after I drove to my storage unit and opened the back of the truck, I noticed the entire flatbed was covered in dirt and and plant debris. Additionally there was white fluffy stuffing all over the floor as well To top off this mess, the dolly I ordered wasn't in the back of the truck. If you do one good thing for yourself today, DO NOT rent a U-Haul from the people at the 76 on NE Broadway.Breen S.
Le client n'a pas laissé de commentaire.Chrisinna I.
The overall experience was great. Very fast, friendly and competent service.Thomas L.
It was confusing that there was a U-Haul over at the Ace Hardware a couple of blocks away...... we went there first.... Very inconvenient...Catherine E.
Le client n'a pas laissé de commentaire.Margaret B.
Le client n'a pas laissé de commentaire.Heidi R.
Le client n'a pas laissé de commentaire.James L.
Good experience. Service rep helped us out of a jam and made our move easier.John B.
I reserved a truck over 24 hours in advance. When it was time to perform the online check in, the system did not recognize my email, phone number, or order number, disallowing me to perform the online check out. I then drive to the uhual location and arrived before my reservation time. It took over 40 minutes to get my truck because a "manual transaction" was required in order for me to complete the process and take the truck. The employee at the location was extremely professional and helpful and made several calls but was still unable to complete the process. She told me "the district manager will finish the process. You can take the truck and we will handle the rest." I took the truck and returned it approximately 3 hours later. When returning I was behind another customer who seemed concerned or frustrated. After waiting my turn I was told that the uhual system was down and that this location would file a note saying I returned the truck on time. I was told not to worry if the truck gets stolen because uhual would see the note the next day when the system was online and that security footage from the gas station could be used to determine that I returned the truck appropriately if any theft or other issues arise. I understand this is in no way the fault of the location employee, but this entire experience makes it very unlikely that I will use uhual in the future, especially knowing that going through the extra efforts of reserving online are actually detrimental to time effiecieny and planning, as well as the fact that I could potentially be viewed as liable for a returned truck being stolen or otherwise damaged after it has been appropriately returned.JOSHUA B.
The service was great. I'm glad the trucks are close& available to my home.KATHRYN P.
U-haul needs to make a CLEAR statement online when making reservations that NOTHING IS GUARANTEED upon your arrival to pick up your rental.Elizabeth D.
I know it will not change a thing but the entire transaction was such a crap show.......change of location to get the van the night before, giving my van to someone else after I paid for it in front of me and telling that I didn't reserve the van even with my reservation number and my payment info!!! ...getting a different and disgusting truck over an hour later and being charge for cleaning fee for it!!! Had to literally wipe the seats off and could not see through the windshield. The side view mirror was half broken and unsafe!! Overall attitude, was charged fees for services not rendered....a total scam....btw. First review I write in my life....thanks u-haul!Alexandre A.
Le client n'a pas laissé de commentaire.Joseph M.
Truck smelled like smoke; it was dirty with a cigarette and a pill in the cab. Process took very long.JOHN K.
I ordered 2 dolly's but they were not in the truck or mentioned at check in so I was unable to use them for my move. Would be helpful to have an associate direct customer on equipment use. Other than that it was an excellent experience.John R.
Made my move so much easier, thank you!Linnea T.
Great team at this location. They made the process easy & efficient.Cheryl M.
The website rental experience was truly awful and I'd actively discourage friends and family from using it. We weren't able to actually get approval for our rental until one hour into the rental slot. Customer service was slow and unhelpful, and one rep was borderline unprofessional. Overall, the stress and hassle incurred wasn't worth it, and I will not use this service again.Nicole O.
This was the dirtiest truck I have ever rented, and my second one this week. It had not been cleaned inside beyond vacuuming in a VERY long time. In a time like this cleanliness and feeling safe is super important, this truck was disgusting.Gary F.
Le client n'a pas laissé de commentaire.TROY C.
The costs and fees were far more than we expected and we were shocked.Heather G.
Everything was great!Jocelyn M.
The worker was extremely rude and unhelpful, he did not give me the dolley or the furniture pads that I paid for, and there was trash in the truck when I got it.Kiley C.
The online pick-up is glitchy and ineffective. I've never been so frustrated with an app. I had issues with the app being able to locate me. After 15 minutes it was able to locate me, but then I was asked for information I already gave for my reservation. Once I input that information, the app glitched back to the start screen. I restarted the process, but I didn't need that information I previously did to check-out the vehicle. It is very clear this app has a lot of bugs. For a pick-up option that claims to be easier, I would have much rather worked with a person. In fact - If it weren't for the helpful store clerk, I would not have been able to check-out my van. I'm really disappointed and I definitely will not be using U-haul services again.Dana L.
Le client n'a pas laissé de commentaire.Laquinecia M.
I am requesting U-haul credit back the entire rental fee. When I showed up the van I had reserved for pickup and the van I was "assigned" was not on the lot. I waited a bit for it to arrive. It did not. The rep on site said she could not help me. I had to wait over 15 minutes on hold then when I called U-haul to speak to a representative and was forced to rent a more expensive 10' foot truck and was delayed more than an hour before I could drive. This was a frustrating experience to say the least.Lewis B.
Le client n'a pas laissé de commentaire.Graham W.
Nothing. It was perfect,Nora G.
Great customer service from the attendant on duty. Very nice lady.Debra J.
If someone is picking up the car via mobile phone, please let them know that they will need supporting documentation such as passport or lease beforehand because we were not aware and it made things complicatedChelsea E.
Le client n'a pas laissé de commentaire.judah M.
We are being charged a cleaning fee when the truck was the dirtiest rental I've ever received. There was a mask and goggles in the door from a previous rental. Looks to have been there for some time now. Debris all over and windows were filthy. Location wasn't following Covid procedures adequately. Tried calling the corporate number to dispute charges and got disconnected 3 times, with a message saying â€œsomething went wrongâ€. Tried calling both area managers. Left a message with one, who never called me back and the other never answered. I've rented U-Haul trucks at least 20 times in the last decade, as I've moved a bunch and never have I had such a lousy experience with any rental company. I'll try calling again on Monday to deal with this and if I can't get a hold of someone I'll be disputing the charge. If you can't in good faith, talk to your customers, then you don't deserve my money.Anthony D.
Le client n'a pas laissé de commentaire.Richard D.
Not a thing. Great Service by Richard.STEVEN B.
Your online check-in service is awful. You need to warn customers that is takes 30min and in the end you have to go to the person in the counter anyway.Stephen H.
Everything was fantastic!Karl L.
Le client n'a pas laissé de commentaire.Joel F.
Clean, friendly, efficient.T Scott E.
Everyone there is terrific. Very helpful.Gary K.
It was easy and quick to rent the van.Michael M.
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.Joseph E.
When i walked in a surly cashier growled " you can't return that here". I said i can and i will..i live 4 blocks away . when she said don't raise your voice another cashier started yelling at me and another guy started lectureing me on how they don't really work for U-Haul. I asked to speak to the manager they called him and the issue was resolved and then they started treating me less hostil. When i made the reservation online no one could find it. I finally talked to a man who was helpful and made a reservation for me. I dread the day I have to deal with U-Haul again.JAMES K.
I was sent to this location from the Belmont location on 1st ave. I was originally scheduled to get a uhaul at the rose city Belmont location but someone locked the keys in the car. They called me and told me that I needed to wait an hour for the person to arrive to unlock the uhual. I waited and drove there an hour later. They had not unlocked the uhaul. They sent me to the 76 station on Broadway and they didnt have a van for me either. I eventually had to drive a bigger truck which cost me more in gas. Very unprofessional.Morgan H.
They were very helpful!David D.
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.SHARON E.