Évaluations des clients 76 Gas Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 76 Gas Station

Cote générale :

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JESSE B.
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would of like to both at same place.t

Jeffrey B.
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A different credit card, from the one on reservation was requested to be applied when I initially picked up the rental truck. But it was not applied. Instead the one on reservation got charged. Better observation to what a customer request needs to be observed better. There was difficulty getting the charges reversed.

Brandon E.
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Le client n'a pas laissé de commentaire.

Jeremy B.
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Le client n'a pas laissé de commentaire.

Alfredo P.
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Self check in took just as long as doing it in person. Took 10 minutes just to be “approved”. Very time consuming. Equipment wasn't clean and still had to go into a store to pick up keys which defeats the purpose of self check in.

Jason P.
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Le client n'a pas laissé de commentaire.

Mikhail B.
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If it's necessary to go into the store please be sure to add that to the pickup instructions.

Samuel T.
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Please ask attendants to keep their masks on. My reservation was changed without timely notification. Although I know it's not the fault of the attendant, the company should have a better way to handle it. I ended up spending more for a bigger truck that I didn't need or request in the first place. Usually I have a great experience with this company but will likely not use in the future

Kyle C.
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Le client n'a pas laissé de commentaire.

Brystle G.
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Customer service was poor

Nicola D.
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The truck smelled so offensive I had to drive the entire time with the windows down the entire time. Within a few min driving it I had to stop at a store to purchase a can of febreeze to spray in the truck just so zi could tolerate driving it any more.

Breen S.
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I've been a loyal U-Haul customer for several years but after this last experience I am not sure I'll be back. When I picked up my U-Haul at the 76 Gas Station on NE Broadway the employees were not wearing masks over their faces and noses. As I stood in line over 10 feet away from the women, one of them walked towards me without her mask on. I moved quickly away from her as she left the building to pump someones gas. Two other patrons entered the building and one didn't have a mask on either, no one said anything.. When I opened the U-Haul the cabin was filthy. It was covered in dirt and a sticky substance. It also stunk of Axe Body Spray. I didn't want to go back into the 76 because my initial experience was so traumatizing, so I drove home and immediately showered. The next day, after I drove to my storage unit and opened the back of the truck, I noticed the entire flatbed was covered in dirt and and plant debris. Additionally there was white fluffy stuffing all over the floor as well To top off this mess, the dolly I ordered wasn't in the back of the truck. If you do one good thing for yourself today, DO NOT rent a U-Haul from the people at the 76 on NE Broadway.

Chrisinna I.
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Le client n'a pas laissé de commentaire.

Thomas L.
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The overall experience was great. Very fast, friendly and competent service.

Catherine E.
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It was confusing that there was a U-Haul over at the Ace Hardware a couple of blocks away...... we went there first.... Very inconvenient...

Margaret B.
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Le client n'a pas laissé de commentaire.

Heidi R.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

John B.
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Good experience. Service rep helped us out of a jam and made our move easier.

JOSHUA B.
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I reserved a truck over 24 hours in advance. When it was time to perform the online check in, the system did not recognize my email, phone number, or order number, disallowing me to perform the online check out. I then drive to the uhual location and arrived before my reservation time. It took over 40 minutes to get my truck because a "manual transaction" was required in order for me to complete the process and take the truck. The employee at the location was extremely professional and helpful and made several calls but was still unable to complete the process. She told me "the district manager will finish the process. You can take the truck and we will handle the rest." I took the truck and returned it approximately 3 hours later. When returning I was behind another customer who seemed concerned or frustrated. After waiting my turn I was told that the uhual system was down and that this location would file a note saying I returned the truck on time. I was told not to worry if the truck gets stolen because uhual would see the note the next day when the system was online and that security footage from the gas station could be used to determine that I returned the truck appropriately if any theft or other issues arise. I understand this is in no way the fault of the location employee, but this entire experience makes it very unlikely that I will use uhual in the future, especially knowing that going through the extra efforts of reserving online are actually detrimental to time effiecieny and planning, as well as the fact that I could potentially be viewed as liable for a returned truck being stolen or otherwise damaged after it has been appropriately returned.

KATHRYN P.
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The service was great. I'm glad the trucks are close& available to my home.

Elizabeth D.
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U-haul needs to make a CLEAR statement online when making reservations that NOTHING IS GUARANTEED upon your arrival to pick up your rental.

Alexandre A.
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I know it will not change a thing but the entire transaction was such a crap show.......change of location to get the van the night before, giving my van to someone else after I paid for it in front of me and telling that I didn't reserve the van even with my reservation number and my payment info!!! ...getting a different and disgusting truck over an hour later and being charge for cleaning fee for it!!! Had to literally wipe the seats off and could not see through the windshield. The side view mirror was half broken and unsafe!! Overall attitude, was charged fees for services not rendered....a total scam....btw. First review I write in my life....thanks u-haul!

Joseph M.
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Le client n'a pas laissé de commentaire.

JOHN K.
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Truck smelled like smoke; it was dirty with a cigarette and a pill in the cab. Process took very long.

John R.
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I ordered 2 dolly's but they were not in the truck or mentioned at check in so I was unable to use them for my move. Would be helpful to have an associate direct customer on equipment use. Other than that it was an excellent experience.

Linnea T.
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Made my move so much easier, thank you!

Cheryl M.
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Great team at this location. They made the process easy & efficient.

Nicole O.
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The website rental experience was truly awful and I'd actively discourage friends and family from using it. We weren't able to actually get approval for our rental until one hour into the rental slot. Customer service was slow and unhelpful, and one rep was borderline unprofessional. Overall, the stress and hassle incurred wasn't worth it, and I will not use this service again.

Gary F.
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This was the dirtiest truck I have ever rented, and my second one this week. It had not been cleaned inside beyond vacuuming in a VERY long time. In a time like this cleanliness and feeling safe is super important, this truck was disgusting.

TROY C.
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Le client n'a pas laissé de commentaire.

Heather G.
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The costs and fees were far more than we expected and we were shocked.

Jocelyn M.
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Everything was great!

Kiley C.
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The worker was extremely rude and unhelpful, he did not give me the dolley or the furniture pads that I paid for, and there was trash in the truck when I got it.

Dana L.
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The online pick-up is glitchy and ineffective. I've never been so frustrated with an app. I had issues with the app being able to locate me. After 15 minutes it was able to locate me, but then I was asked for information I already gave for my reservation. Once I input that information, the app glitched back to the start screen. I restarted the process, but I didn't need that information I previously did to check-out the vehicle. It is very clear this app has a lot of bugs. For a pick-up option that claims to be easier, I would have much rather worked with a person. In fact - If it weren't for the helpful store clerk, I would not have been able to check-out my van. I'm really disappointed and I definitely will not be using U-haul services again.

Laquinecia M.
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Le client n'a pas laissé de commentaire.

Emma F.
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Worst.Experience.Ever

Lewis B.
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I am requesting U-haul credit back the entire rental fee. When I showed up the van I had reserved for pickup and the van I was "assigned" was not on the lot. I waited a bit for it to arrive. It did not. The rep on site said she could not help me. I had to wait over 15 minutes on hold then when I called U-haul to speak to a representative and was forced to rent a more expensive 10' foot truck and was delayed more than an hour before I could drive. This was a frustrating experience to say the least.

Graham W.
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Le client n'a pas laissé de commentaire.

Nora G.
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Nothing. It was perfect,

Debra J.
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Great customer service from the attendant on duty. Very nice lady.

Chelsea E.
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If someone is picking up the car via mobile phone, please let them know that they will need supporting documentation such as passport or lease beforehand because we were not aware and it made things complicated

judah M.
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Le client n'a pas laissé de commentaire.

Anthony D.
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We are being charged a cleaning fee when the truck was the dirtiest rental I've ever received. There was a mask and goggles in the door from a previous rental. Looks to have been there for some time now. Debris all over and windows were filthy. Location wasn't following Covid procedures adequately. Tried calling the corporate number to dispute charges and got disconnected 3 times, with a message saying “something went wrong”. Tried calling both area managers. Left a message with one, who never called me back and the other never answered. I've rented U-Haul trucks at least 20 times in the last decade, as I've moved a bunch and never have I had such a lousy experience with any rental company. I'll try calling again on Monday to deal with this and if I can't get a hold of someone I'll be disputing the charge. If you can't in good faith, talk to your customers, then you don't deserve my money.

Richard D.
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Le client n'a pas laissé de commentaire.

STEVEN B.
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Not a thing. Great Service by Richard.

Stephen H.
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Your online check-in service is awful. You need to warn customers that is takes 30min and in the end you have to go to the person in the counter anyway.

Karl L.
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Everything was fantastic!

Joel F.
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Le client n'a pas laissé de commentaire.

T Scott E.
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Clean, friendly, efficient.

Gary K.
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Everyone there is terrific. Very helpful.

Michael M.
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It was easy and quick to rent the van.

George M.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Le client n'a pas laissé de commentaire.

Joseph E.
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Le client n'a pas laissé de commentaire.

JAMES K.
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When i walked in a surly cashier growled " you can't return that here". I said i can and i will..i live 4 blocks away . when she said don't raise your voice another cashier started yelling at me and another guy started lectureing me on how they don't really work for U-Haul. I asked to speak to the manager they called him and the issue was resolved and then they started treating me less hostil. When i made the reservation online no one could find it. I finally talked to a man who was helpful and made a reservation for me. I dread the day I have to deal with U-Haul again.

Morgan H.
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I was sent to this location from the Belmont location on 1st ave. I was originally scheduled to get a uhaul at the rose city Belmont location but someone locked the keys in the car. They called me and told me that I needed to wait an hour for the person to arrive to unlock the uhual. I waited and drove there an hour later. They had not unlocked the uhaul. They sent me to the 76 station on Broadway and they didnt have a van for me either. I eventually had to drive a bigger truck which cost me more in gas. Very unprofessional.

David D.
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They were very helpful!

Justin L.
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Le client n'a pas laissé de commentaire.

SHARON E.
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Le client n'a pas laissé de commentaire.

Raquel M.
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Really disappointed in the U-Haul website. On my receipt, it listed a completely different location from this 76 station, Union Market and Deli. On another page, it listed this gas station. This hiccup impacted my start times with using my U-Haul. I would like to be given a discount or compensated for this frustrating matter. Please call the Union Market and Deli if you have questions, but I was extremely dissatisfied and am planning to not use U-Haul in the future if it is this confusing.

Crystal P.
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Easter and the Staff were amazing! They were super friendly, and went above and beyond to help me acquire my U-Haul. I'm very thankful for them.

Trent B.
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They're good people over there!

Allan S.
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Le client n'a pas laissé de commentaire.

Patrick B.
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The computer wasn't working at this location, however the friendly and helpful staff made up for the technological shortcomings. I was happy with my experience.

Ryan B.
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Every time I've used this location, everyone is awesome. Thanks for everything and I will definitely be back!

Parham V.
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Le client n'a pas laissé de commentaire.

Alfred V.
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Le client n'a pas laissé de commentaire.

EDWARD L.
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Richard provided excellent customer service, was very polite and friendly. This is exceptional in the current social distancing environment we are living in. Also noteworthy is that this is also a gas station meaning the agents representing customers are also assisting people waiting for gas service, etc. A great location.

Keith P.
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Staff was friendly and helpful.

Christine H.
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The employees at this gas station are always kind and helpful. The process is very easy, and the condition of the equipment is always great.

AMY B.
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The staff was friendly, helpful and efficient. I was very pleased with the service and will come back again.

Karl W.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

EDWARD L.
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Nothing really, I had rented twice recently at the location on ne Sandy Blvd. The last time visit when asked at that location how they were doing, replied they didn't want to be there. Contrast that with Sheri, the service rep at this location, who was very polite, friendly and positive. Sheri is a great asset.

Taylor D.
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The women who helped me return the uhaul were so helpful! I was definitely frazzled after a day of moving and they made the entire experience easy and pleasant. I can't rate their customer service highly enough. This was my first time using uhaul and I'll definitely be a return customer.

Benjamin N.
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I was very appreciative that these services were still available during the COVID outbreak however none of the staff were protected or wearing any ppe whatsoever. To me this makes me think Uhaul is not concerned about the welfare of their staff who have chosen to work and be exposed at this time. Unless this changes I don't think people should be renting from Uhaul at this time.

Scott R.
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Le client n'a pas laissé de commentaire.

HAYLEY B.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

russell K.
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I initially reserved a truck at Van's Towing on Quimby St in Portland. I arrived on time -- no one was there. No one informed me ahead of time that they were going to close down (my reservation had been accepted). LUCKILY, a U-Haul rep (on the phone) was able to locate a van at another location. Please contact Van's Towing and advise them of proper protocol. If they are temporarily not renting (due to the coronavirus), they need to be removed from U-Haul's website; and they need to put a message on their website. This would have been disastrous for me if another location with a van/truck was not found (since I had hired movers).

Roosevelt C.
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Le client n'a pas laissé de commentaire.

Lyndon J.
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Le client n'a pas laissé de commentaire.

Katrina S.
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Le client n'a pas laissé de commentaire.

Caroline B.
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Le client n'a pas laissé de commentaire.

Colleen C.
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Richard was fantastic and friendly. There was a minor issue and he went out of his way to resolve it. Wonderful customer service.

robin S.
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I had an awesome experience. Everyone was great!!! Thank you!

Eugene V.
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Trucks only, need moving equipment too, like furniture dollys, hand trucks, etc.

John Anthony K.
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The person who helped us gave us the wrong van when we picked up the van. So when we returned the van, we had to wait so the staff can figure out how to fix the mixed up. However we do appreciate the fact that Richard was very apologetic, he reassured that everything will be fine and we won't be over charged. He gave us contact info to whom we need to call if we have any questions or concerns. He kindly called us later to confirm the amount was being charged on my credit card. That's great customer service and that's why I give 5 stars. Thanks Richard.

Teresa S.
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The location rep said I didn't have a reservation. Then called an hour later to say I did. When I picked up the truck rental, the equipment was not available. I then walked back to the cash register to ask for dolly and furniture pads. They said they were out of furniture pads. I confirmed what time I could bring back the rental and the rep said before 5pm. However I was charged extra when I returned it at 3:30pm.

Joanne H.
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Le client n'a pas laissé de commentaire.

susan A.
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Make it clear in writing and at check out that if you park in the lot that you will not be towed OR that you will be towed. Either way the rental agreement should state customer parking rules and should be i point art if the rental dialogue when picking up.

Jen L.
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Pickup was great, very friendly. Drop off was rough, guy locked the keys in the van when I still had stuff inside. No one could get a hold of uhaul to open it, I ended up calling AAA and they opened the van. A day later I was notified that my return didn't occur and I'd be charged more. Talked to someone on phone, they said not to worry. Just got charged, seems to be correct. But kindof a weird return experience. Dunno who's supposed to answer the phone when the uhaul keys get locked but it was annoying I had to use my own personal AAA to open it up.

Bennett B.
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Dom did a great job with a last minute transfer to that location. Fast, friendly, and professional. Thanks

Tyson L.
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I'm glad there was a van available without a prior reservation, but the cargo area was filthy and the floor was covered in mud. I wasn't happy to have to move 2 mattresses in the back of it.

Terry T.
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Highly recommend the 76 Gas Station as a pick up/drop off location. They are customer friendly, professional, and helpful. I highly recommend and I would choose this location again if I need to rent a UHaul.

jane P.
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Le client n'a pas laissé de commentaire.

cody M.
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Richard gave us world-class customer service. Word-class!

Eric R.
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All interactions were really helpful...Richard got me started and was attentive while dealing with a line of customers. When I return a gentleman directed me were to get gas and park...really refreshing to get so good customer service!

tim B.
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The vehicle worked just fine, but the location was understaffed and the app did not work as advertised. I want to make sure it is clear that the employee of 76 who assisted me at the location was NOT to blame, but was not given adequate support to accomplish assisting me with the difficulty of getting my reservation to go through on the app. The poor woman was by herself with a constant stream of customers at her register an could only sporadically give me any attention. I would have rather skipped using an app and instead filled out my reservation on paper, but that apparently is no longer done by anyone. When apps malfunction the onus is on the customer to figure it out, and store employees rarely see the customer facing side of the app and are little help. In future I may opt to use a different company based on my experience with U-Haul.

Non reviews have been submitted for this location.

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