Customer Reviews for 76 Gas Station
(U-Haul Neighborhood Dealer)

Évaluation :

1

close this location down, guy tried scamming me into filling up a whole tank when he gave me a box truck with a half tank.

Évaluation :

3

N.D.

Évaluation :

1

Speak about the mileage next time also don’t lie on the gasoline the car had it was 50 miles to empty.

Évaluation :

1

Staff was rude, didn’t have equipment, unhelpful

Évaluation :

3

Guy doesn't help you in a good way he has an attitude. You ask questions and he says you only turn in the truck here that's it!

Évaluation :

1

Didn't seem like anyone knew or understood the process for the rental, took over an hour just to pick up the truck since it seemed that the uhaul site went down. Then discovered that someone had been living in the back of the truck Propane, dirty socks, trash, food and a chili can full of urine! After dropping off the truck, again personnel was confused and didnt know the process and when I mentioned about the filth he didnt seem to care and his response was, yeah it has been cold so people will sleep in the trucks for shelter! Unacceptable and frankly when speaking with regional office $50 off is not enough for me having to clean the filth and someone else's bodily fluids! Uhaul should be embarrassed!

Évaluation :

5

Thank you very much great 👍 customer service specialist wael🎈👍

Évaluation :

3

The owner needs to have a different set up to rent trucks. Not just looking over a glass case of booze.

Évaluation :

1

They wrong gas level was marked and I had to pay 23 on top of the 30 I had put in the truck I even had proof that the gas was lower

Évaluation :

1

Hisham took over 45 minutes for to process paperwork. Asked myself to upload a copy of my ID then took another 20 minutes to finalize. Did not go over the paperwork or contracts or any insurance coverage. Charged me a higher amount than what I booked for also when I questioned about insurance found out that he gave me basic insurance instead of the top coverage that I chose online at the time of booking. Gas was only 1/4 so had to purchase fuel from his gas station. Very Disappointing.

Évaluation :

1

The people were very rude and inexperienced. It took forever for them to figure out what they were doing even when I had made a reservation. They were very rude to me and seemed inconvenienced by renting uhauls. The truck cab was dirty and the back of the truck was stained and smelled like animals. The truck engine sounded horrible and the truck drove very badly. This uhaul location was horrible and I would not go back or recommend it.

Évaluation :

5

Attendant at 76 not familiar with Mobile device return process. Insisted I wait for him to check me out on his computer and then couldn't get his computer to work. Had me wait 30 minutes. I showed him the checkout confirmation at his location on my U-Haul app and he finally took the keys!

Évaluation :

2

had issues with trying to set up my account. Wasn't very mobile friendly. Would begin making the account and when I would press next, the page would not change. Had to waste an extra hour making another account with a new reservation at the pick up location. Truck was also dirty with trash and smelled like stale cigarettes.

Évaluation :

3

Was not clean at all and was told it was full and when i left it was in-between full and 3/4. Truck pulled to the left and steering wheel was off center to left.

Évaluation :

5

Thanks was excellent

Évaluation :

3

Have Trucks Much cleaner

Évaluation :

3

The personnel never came out with us to explain anything or make sure all was well with us and we understood how it worked. We are experienced drivers, but someone else might not be.

Évaluation :

1

Simple, keep the customer happy not unhappy when the reservation was changed without the customer agreeing to it.

Évaluation :

1

The guy did not give me back my license. I had to drive all the way back to the uhaul office to go get it and the all the way back to the place i had driven to. Its not fair i had to pay for those miles. On top of that i filled the tank to the same as it was when I picked up the truck. When i turned it in the guy argued that i need to fill the tank. I was afraid but i stated he was wrong but he was so rude. I knew if i argue more in the end im still not going to make him see my point. So i basically filled the tank for free and was charged extra miles. BAD BAD BAD SERVICE IM GOING TO SHARE TO ALL THE PEOPLE I SPEAK TO NEVER USE UHAUL. BAD BAD BAD. I SHOULD HAVE JUST GOTTEN A NICE RENTAL PICK UP TRUCK AT THIS PRICE. NEXT TIME IM STAYING WITH ENTERPRISE

Évaluation :

3

Drove 25 miles and put extra gas in was charged for 27 miles.

Évaluation :

1

Dont use Uhual

Évaluation :

3

Truck was dirty had to clean and spray it..It was sanitized it cleaned

Évaluation :

4

I asked for 2 additional hours at lot that was obviously not in high demand and was told by uhaul.com it was $58 more. At low peak to better retain customers. A more reasonable price would have been prudent

Évaluation :

3

I was given a much larger truck at a higher rate than i had reserved. I ended up paying double .

Évaluation :

5

The 76 gas station staff are customer focused not sure how they could get any better.

Évaluation :

3

Training customer service at each location...policies must be explained before giving out keys...

Évaluation :

5

Took me right In and took care of me all within 15 mins.

Évaluation :

1

Check engine light on. Breaks on vehicle making lots of noise. Representative who checked me out starting yelling at me, afterwhich his manager fired him on the spot.

Évaluation :

1

Service extremely slow. Had a 7:30 am pick up. Got there at 7:32 am. By the time we were able to drive away with truck was 8:05.

Évaluation :

4

Clean windshield

Évaluation :

4

Trailer was good and shape everything was working thank you

Évaluation :

1

Why doesn't the 10 ft truck have a ramp? I understand that maybe it wouldn't be built in, but there isn't even the option to rent a ramp that attaches? All I had to move yesterday was a fridge, and I didn't see there wasn't a ramp until it was too late. I called, and the lady said that I could have rented a 15' truck to get a ramp, but that seems ridiculous for just one refrigerator. At the very least, it should be advertised a little more clearly that the 10' truck doesn't have a ramp. It seems like a major design flaw, especially on a moving truck.

Évaluation :

1

The mileage issue continued and the onsite associates were no help. They told me i would have to come back and pay a late fee. I was forced to called customer service myself for them to talk to. After an hour on the phone they took the keys and told me to leave without a receipt or any assurance the issue had been solved.

Évaluation :

5

really nice guys, would send my wife

Évaluation :

3

The truck was fine! Location was fine! The Mobile check in online was a long and tedious Process the ok longer than meeting with a person!

Évaluation :

1

These folks could not put in our $100 corporate discount, doubled our insurance, and did not rebate the 25 miles we did not use. Horrible

Évaluation :

5

Person who handled the inspection was efficient, thorough and friendly (no businesslike manner).

Évaluation :

1

I was charged for a pad after being told I would not.

Évaluation :

1

The owner was a bit of a dick and was acting like I was inconveniencing him. I was trying to be polite but his communication skills weren't very good, and wasn't very assisting in the return process. He also threw the copy of my receipt at me. I wouldn't recommend this location.

Évaluation :

5

Have the trucks actual on site. I went to my first site and the truck wasn't returned so I had to travel to another site where I received a shorter truck.

Évaluation :

3

The person I picked the truck up from was helpful, however when I went to drop off the truck, the site made an issue of what the contract said. That would be fine, but the pick up site told me they marked that I could drop the truck off where ever there are Uhauls.

Évaluation :

3

I was charged 14,95 for insurance, that I didn' t ask for. I did over look it on the contract. It shouldn't have been on my contract, I didn't request it on my reservation.

Évaluation :

3

U-Haul did not honor my original reservation for a 26' truck. Instead downgraded me to a 20' truck that was almost the same cost as the 26' truck. And I was notified less than 24 hours prior to my rental. Furthermore, my requested rental location was changed. These changes cost me mileage fees.

Évaluation :

5

This time my experience was better than the last. Setting up a time was difficult. I needed it at 6pm. Got scheduled for 12 noon. Called back got scheduled for 3pm. Oh well. The worker was cool. And Ms/Mrs Roxanna Linares was also a great help to me. Thank you very much.

Évaluation :

1

The truck was dirty and thsy need tl follow the uhaul process by evaluating the equipment before charging for the equipment. Also going over the contract before charging the customer. Very unprofessional and not helpful.

Évaluation :

4

none

Évaluation :

5

Truck was clean, but... steering pulled very hard to right and wobbled severely. About 15 miles into my drive the tread on the left front tire blew off. I called the hotline and the tire was repaired after an hour and 45 minutes. I marked the "clean and well maintained" as NO due to the tire and steering being bad. After the tire was replaced the steering was smooth and no longer pulled.

Évaluation :

1

Customer service was terrible.

Évaluation :

2

Make sure that the quoted price for rental ( cents/mile and refueling prices) coincide with the original quote. Example: I was originally quoted 70 cents per mile but instead was charged 79 cents per mile.

Évaluation :

3

Located at gas station/convenience store. A little awkward speaking with the rep behind the counter as we had to stand in the doorway and speak over a tall glass liquor case. Rep was courteous.

Évaluation :

1

They did not have my Dolly and did not care that it ruined my plans and made my move very difficult

Évaluation :

1

only one attendant, very disorganized. person tried to get me to go through a spot the truck and trailer would not fit. and started yelling when i refused to park there. aweful customer service. worst experience i have ever had with the uhaul company.

Évaluation :

4

overall very satisfied

Évaluation :

4

Ringed tie-downs in box for different tie down straps

Évaluation :

1

this place should not be associated with U-Haul. The person in charge (I believe manager ) was rude and unprofessional. he was more concern to sell few gallons of his gas product rather than taking care or providing service to U-haul customers. I believe strongly he should be removed from your station list. never seen such unprofessional and rude U-Haul performance. I didn't need harassment from him reflecting U-haul operation.