No problems with the rental or with check-in.
Vickie J
Customer Reviews for 81 SOD
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Terrible location. Filthy, not well maintained.
Minter BEverything was easy as could be with "0" issues. I will be going here from now on when I need a trailer.
John LGreat service! Will come back again I will highly recommend Uhaul.
Martin GContinue with the same welcoming and good service
Keith Pvery satisfied with service.
HAROLD WWe dropped our cargo trailer off after hours so didn't see the store or having any interactions with their associates. The drop off was easy as I used the on line app.
Joseph JThe trailer had so many roaches in it even after the guy blow out the trailer very disappointed
PIA SI did everything online but it still took the about and hour to get us on road
William EWhere the trucks were parked was terrible! Dirt parking lot. Especially after the rain, it was so muddy and a little bit difficult getting the truck parked. I returned truck after hours so when I had to take pictures of where it was parked I was standing in puddles half a foot deep! Otherwise, man I dealt with the day before when I rented truck was VERY helpful.
KATELYN HGreat and very helpful worker, was thorough in explaining everything to us and it was quick and easy.
Elizabeth EYou need a better management in this area. Quinn is a asswhole.
Fredrick STrailer was dirty and was not easy to get into right gear. Attendant was rude.
Adam VEasy and convenient
DREW DGreat service!!
Daniel TGreat experience .. very professional and kind
Kimberly DEverything was fine. It was a short trip for us. Robert took god care of us. Truck was fine.
Jerry CDisappointed that my reservation was changed to a further location which resulted in more miles used. And I was notified by a text the morning of pick up. Truck could use a little attention - not really cleaned in the cab, back area was not swept and the black molding around driver door needs to be put back properly. Every time you open the door, it falls off. I did return it cleaner than I got it. Also, with gas in it. Wasn't sure it would make it to a gas station when I got it. Also, disappointed that the appliance dollie requested was not in the truck but I was still charged for it.
Debbie CEverything was great.
Thomas DFriendly and efficient staff, used app to return trailer
mark cEasy to do business with. I will be using this location for all my future rental needs.
Gary DThis location is terrible don't go here!!!!! The guy is super rude and very strange. The equipment is not good and they do not do things properly. The office is a run down crappy looking trailer and very uncomfortable
Christopher PSales person could be more friendly.
BeckySue BWonderful customer service.
bobbett pKeep trucks serviced. Mine vibrated at 50-55 mph so hard I was scared to try to go any faster. A/C didn't work properly. My dolly wasn't at the location and I had to drive 11,2 miles to pickup and I should be reimbursed for that mileage. Front floorboard were muddy. Just need to keep the fleet up better.
Terry LThey used a forklift to attach the trailer to my truck, and they secured it with the safety chains. All I had to do was drive off.
Stephen MRien
Malcolm TFirst location did not have my reserved rental. I even called them around 5 the day before and they said the truck was on the lot. It was not. They had a truck but could not rent it. Had to confirm a truck 10 miles away. Lost valuable time and was quite stressful. This is the third time the first location let me down .
MICHAEL CI reserved a seat of appliance dolly got to location to pick up the truck and there was no appliance dollars I had to run all over town trying to find a bear ended up going to Home Depot and pay in $25 for appliance dollars for one day bad business
Jimmy WThe only thing I hated was, they closed really early, and didn't tell me, ( even though I asked several times)
Peter Ceverything
Sharon Kthey did not have the appliance dolly i requested not he furniture pads. only a truck!
DWAYNE BSlow
Garrett HAlways a pleasure!
Velena HGood customer service. Simple rental process.
Ryan BExcellent customer service--above and beyond--and good equipment. What's not to like.
CHARLES AWhen arriving at this location, no one was there although we went during the posted hours of operation. The instructions for drop off were also unclear, as it was not a clearly marked U-Haul location other than just a couple of U-Haul trucks parked in the back. We had to call and were told someone would take care of it in the morning. We had to un-hitch the trailer on our own and there was no receipt of drop-off available aside from the phone call. However, it was marked returned and went through shortly after. Clearer communication would be a good improvement in the future.
CHARLES DThey were helpful and courteous.
BERT RUhaul didn't Inform them that we were coming to pick up the truck in advance. They had no idea and were on vacation. Luckily they actually had the truck for us there and we had access to pick it up. Strange and a little frustrating.
Matthew WVery happy with good service.
LAWRENCE DNone.
EBO SWas closed when I arrived no issues followed up very helpful location as well 👍
DAVID ROur trailer had brake and turn lights out on right side. Could not use and still got charged
Christin PReturning was quick and easy at this location, I received my return confirmation by email while I was talking with the friendly agent.
BRIAN GQuick, friendly, and easy service. Thank you.
ERIC PThe running lights on the trailer did not work! I did not discover this until after dark, about 9:00 p.m. on the first day of the rental. I had to go to Walmart and buy a wiring kit to re-wire the connection between the trailer my truck. U-haul's website, online reservation system, and telephone system is terrible! I reserved moving equipment that was not available. I reserved a trailer at another location that was not available!
Robert J