Customer Reviews for Rockford Storage

Évaluation :

1

The bookkeeping is awful. Eight months of uncleared checks and then the nerve to send notices about late payments and fines. Cash the checks!!!! The end of 2023 was the deadline to cash them or risk having a stop pay and/or closed account. You have been notified.

Évaluation :

5

Thank you guys for the great experience. You guys are awesome

Évaluation :

5

Justin is the best

Évaluation :

5

This is the absolute worst experience I ever had. First of all they over charged me when I first started with them. Then when I finally went to get my stuff they had a double lock on my storage unit even though I always paid on time. Then the man Isaiah couldn't find a key to unlock it and didn't even have an extension cord to cut the lock off with the electric saw. There were no lights working in the facility we had to use flashlights. The man in charge Isaiac just blamed other people for everything that went wrong which is so unprofessional from the man in charge. On top of all that. My storage unit was rat infested. Most of my belongings were ruined with rust water and rat feces. I am definitely reporting them to the better business bureau. This storage unit should be shut down for good.

Évaluation :

5

DO NOT RENT WITH THIS FACILITY. It is very uncommon that I leave a poor review, but I have had nothing but dissatisfying service since the facility came under the new management of Ms. Todd. In the long run, I have spent more money, time, sand stress than the discounted rental fees here are worth. Seriously- spend the extra $20 monthly to store your things elsewhere.

Évaluation :

5

This facility should be SHUT DOWN Period!! The owner/manager is rude and extremely unprofessional. She yells and truly has no regard for customer service. The facility is dirty, lighting is dim and the elevator has been broken the entire time I was renting. The hours change everyday. You just get lucky some days to find the facility and the office open. I left over 20 messages and traveled from out of town to no avail. The minute I discovered the facility was open one day on March 24 I rented a truck and removed every item out of my 2 units. This is a customer who was paid up and feed up with bad customer service. Do Not Spend your hard earned money here! I normally don't take surveys but this one is a cautionary tale: too good to be true. You pay cheap rates you get bad service BEWARE of Rockford Storage on Short Street Elm Rockford Il.

Évaluation :

5

The office staff was rude, disrespectful and unprofessional. When we moved in they where loud, using profanity and unprofessional. We assumed it would be ok since we wouldn't have much contact with the staff and rented a space anyway. Plus we would only be there until spring. Yesterday my husband went to put the riding mower in for the winter and realized his extention ladder was gone. When he contacted the office personnel she made the excuse "someone affiliated with the storage company must have thought it was theirs and is using it". Long story short, my husband had to threaten to call the police and report it stolen. The staff person had a attitude and was speaking to my husband as if we were being unreasonable for want it returned immediately. She said "the person is working and owns other property's so he can't just drop everything to bring back your ladder". " I'll call you back after I call him, because I have customers in here and I need to attend to them". All the while her attitude was disrespectful, rude and uncaring. My husband ended the call and found a different location. She called back about 45 minutes later to tell us the ladder was back. 30 minutes later we moved out. We can not trust them with our things. We went against our better judgment and rented a space there. We will never make that mistake again. They changed the hours of operation and the days open per week to have access to our things.. You have to make an appointment to come before 10 a.m. or after 6 p.m. to get your property. With a financial surcharge for them opening up the warehouse. There is also a hourly fee while staff is there to be onsite during none hours of operations. Also there is a fee for paying your bill after hours. This is a horrible place. I feel we should receive a refund for the month of December. We were only there 11 out of 31 days.

Évaluation :

5

I had a storage unit for 5 years there. When i went to check on my stuff. Over half of it was missing.

Évaluation :

5

I wish they were a 24 hour 7days a week facility. My only other complaint is they didn't have a elevator for disabled or handicap individuals installed.

Évaluation :

5

I didn’t move out my unit was Auctioned off!!!!

Évaluation :

5

Need to cancel this request I called in friday 9/20/2019 but customer service couldn't fine my request for storage unit So she cancel my request for the truck rental.. Thanks

Évaluation :

4

They took care of me and got me in a bigger unit than I reserved. The staff there are amazing and really care about the customer. They do accept equipment as well.

Évaluation :

4

Everything was fine they were very professional.

Évaluation :

5

Friendly and efficient

Évaluation :

4

This is just like I expected.

Évaluation :

5

Sorry couldn't get things moved out at the timed I had planned.

Évaluation :

2

Unit requested was unavailable-had larger units only-Elevator not working-Having a physical disability makes it extremely hard to take heavy items up the stairs. Lots of wet/bulky areas through out.

Évaluation :

3

Hi, the price when I started was great for my size. The people were friendly and helpful at times especially. The maintenance of the place and physical upkeep of elevator was rather poor condition.

Évaluation :

5

Super friendly and experienced staff, clean indoor storage facility, it's in an old repurposed factory at edge of town, visited on humid day but was cool and dry inside, rates are half that of usual!!

Évaluation :

2

I was unable to arrive at this storage unit on time because the office closed @5p.

Évaluation :

4

I reserved through uhaul`s website. Uhaul had the wrong info. Jennifer was helpful in efforts to accommodate. Being unable to fit my needs, she helped me find a suitable location.

Évaluation :

4

Seems clean and owner/manager seems nice!! Clean and well maintained area!!

Évaluation :

5

Met Mark, and was blown away at how friendly and helpful he was. The storage room we chose was perfect for our needs and the price is awesome!

Évaluation :

3

I didn`t actually end up using this reservation but they were a good facility when I visited. Very helpful.