Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I expected a pleasant experience with reasonable accommodation, that never happened. Too much back and forth from this communication and no alignment on Howard when things should happen. Never using them again and sadly enough it's black owned.
Zephaniah M.
Évaluation :
2
They over charged me for another person who rented the truck from me & once we got that squared away, the collections department then took money out my account for the same thing. This is my second time having a horrible experience with UHaul so I won't use services again.
Matiana M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Segun O.
Évaluation :
5
Excellent service with dependable equipment
clarence M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chaddrick J.
Évaluation :
5
Location needs more hand trucks or dollies
Charles J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donald M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Salvador F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanette W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
tiauna W.
Évaluation :
4
Update to navigate system
William J.
Évaluation :
4
Have id scanners on location my phone died in route to pick up and had to jump hoops to get my id scanned
JOSHUA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATONIA F.
Évaluation :
1
Le client n'a pas laissé de commentaire.
PIERRE B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
5
Great customer service!!!
THOMAS L.
Évaluation :
5
Helpful staff
Derrick S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
REGINALD K.
Évaluation :
5
Give them donut and coffee when they come in 🙂
KENT D.
Évaluation :
5
No complaints.
Lucinda T.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SARA S.
Évaluation :
5
Everything was good.
DOROTHY J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA L.
Évaluation :
1
My right side mirror was broken. The truck shake very bad while driving. Couldn't drive over 40MPH the truck made very loud noise. The power steering pump is going out or something because it was very loud. I was given the truck on E when they told me it was gas in it. I'm just over renting from them.
NINA S.
Évaluation :
5
It's the place that always sale out of uhaul. They are professionals. The equipment is already cleaned and ready for use. The AC always works. I am happy to have them in my neighborhood.
Derrick D.
Évaluation :
3
The right side mirror did not work and was moving around while driving. The truck was also very loud and sounded as if it would broke down.
Annitta B.
Évaluation :
1
The gas tank was below 1/4 a tank and I was told I would receive a credit for filling the tank to 1/4. I indeed put gas in the tank which was at 1/4 tank. The manager at the 83rd and Halsted (Darryl location denied the promise upon me returning the vehicle stating the gas tank was not on 1/4 and was not willing to honor anything that was promised or any other accommodation.
JAMAYA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS R.
Évaluation :
1
Le client n'a pas laissé de commentaire.
MANUEL G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
KIMMIE L.
Évaluation :
4
The lady at the location was AWESOME! She went above and beyond to assist me with my rental.
Neville G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tavon P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRETA P.
Évaluation :
1
Hire some new workers there lazy and be trying to con people out of there money
Jeffrey A.
Évaluation :
3
Inform people on the change of rental equipment pricing, where there is a charge for a duration of time, in an hourly aspect rather than a daily adjustment
JARRELL H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRICIA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Y.
Évaluation :
3
I returned my vehicle with more gas then I left with, in fact 1/4 tank more, there should be a credit, had i returned it with less you guys would charge me 4 a gallon.. I think I should be credited 20
DEXTER R.
Évaluation :
5
I was taken care of every well.
ARACELI O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DOROTHEA F.
Évaluation :
5
Easy process, took about 5-10 minutes. Staff was nice.
DERRICK S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
HARRY C.
Évaluation :
5
I would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good
Daniel J.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RASHAWNDA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorla S.
Évaluation :
1
The attendees at that location do not have good customer services
QUENNEL H.
Évaluation :
5
Very good service
clarence M.
Évaluation :
5
HREAT CUSTOMER SERVICES
Jackie L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
RASHAWNDA H.
Évaluation :
5
It was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me
Joquetta M.
|
Expérience générale
Évaluation :
5
Great service.
clarence M.
Évaluation :
1
Very poor customer service, The guy working the at the desk attitude is very unacceptable seems as if he just didn't want to be bothered at all and he charged my card a extra 27$ when I left I will be calling in about it Monday morning!!!
Christina J.
Évaluation :
5
I love going to that location because they are pleasant, helpful and they are the best location I've rented from.
Gurtha S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marion M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fresh Start Home V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
sharon M.
Évaluation :
3
The man in the office was very nice my contract was up at 4:30 the place closed at 4:00. They should have the same hours. When I received the truck it was dirty not clean and the window on the right side didn't work.
MICHELE B.
Évaluation :
1
Fire them all!! The front desk had mice fescues on the counter and the guy was on his phone the whole time checking me in! But wait it's more, the truck was extremely dirty it had ants in it food old McDonald cups from the last customers the engine lights was on and air pressure for the tires and window was cracked! I went back in to to tell him a d he said it was fine and that sensor was off tracked and not to worry!! So I said the $5 fee for roadside assistance should be waved he said he could do that nor did he offer a new truck he said I can get a truck from a different location
Shatana P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio F.
Évaluation :
5
remind the customer to get gas before return. Other than that everything was great.
Anisa K.
Évaluation :
4
Nothing the company is one point. Service is quick in and out.
michelle G.
Évaluation :
5
I really appreciate the time and attention given to my rental experience today. I dint know the lady's name, but she provided me with great customer service today.
Lynnette H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald J.
Évaluation :
5
Great Cashier
LAQUIDA T.
Évaluation :
3
Have the rental at the location that you ordered it from.
MICHAEL S.
Évaluation :
5
Location was very convenient. Customer service was fast, accurate and on point. If I ever need this service again I know the best place to go.
MANKEYA O.
Évaluation :
1
Improve the attitude and communication of your workers. And have equipment available when reserved maybe more than 1 dolly per store? I will NEVER be using UHAUL
WHISPER T.
Évaluation :
2
I had a problem picking up a way rental. They location I set up my reservation didn't have one. He referred me to a second location that also didn't rent one-way vans. I finally gave up and call customer service that sent me to a third location. They say they were waiting since 9:30 for me. So I was never given the correct information from the beginning?
Eric W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Patty W.
Évaluation :
3
They need to fix the AC in their vehicles and they need to have more available options.
SAVANNAH F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAMELA W.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Andrenika F.
Évaluation :
5
I think it went pretty flawless
LaTongela N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jacqueline P.
Évaluation :
5
Keep up your great service and on time delivery!
Antione P.
Évaluation :
5
Ver
Kenneth S.
Évaluation :
1
I put the correct amount of gas back in the truck and was charged incorrectly. Corporate office was no help said I need to talk to manager at the location I picked the truck up from. If I knew that I had to do all this this I wouldn't have chose this location. What a waste of time and money
KIMBERLY B.
Évaluation :
1
Poor business stole my money FRAUD
Latascha G.
Évaluation :
4
N/a
Geylah J.
Évaluation :
1
I return the uhaul back a day before it was suppose to be return and still got charged I'll never go there again !!!!!!!
Shakera F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Velma H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEISHA R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
dimitri G.
Évaluation :
5
Lowing the mileage rate!
Ricky C.
Évaluation :
5
At this location customer service was very excellent
Marcus B.
Évaluation :
5
Very nice ??
Kathyrn B.
Évaluation :
5
Nothing. Thanks for the excellent service!
Latoya G.
Évaluation :
5
Dropping off was very easy..
Elizabeth L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
mamadou N.
Évaluation :
1
My truck stopped running and it there roadside assistance never showed up
franshawn D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron T.
Évaluation :
1
Over charged and rude
Service !!!
Darrell W.
Évaluation :
3
They need to update the lock box system.
wanda W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andria B.
Évaluation :
1
I wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful
Shanell T.
|
Réservation
Évaluation :
3
Friendly people,clean environment
RONALD H.
|
Expérience générale
Évaluation :
4
There was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!
Privacy R.
|
Premières impressions
Évaluation :
3
I have used this company and this facility several times. Very impressed with the service
Privacy R.
|
Premières impressions
Évaluation :
2
The representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.
Privacy R.
|
Premières impressions
Évaluation :
3
I reserved for the wrong date will have to make a new reservation
Privacy R.
|
Premières impressions
Évaluation :
3
I did not utilize the facility, but the customer service was very good.
Privacy R.
|
Premières impressions
Évaluation :
3
The employees were very professional and the storage facility was clean.
Privacy R.
|
Premières impressions
Évaluation :
4
The staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.
Privacy R.
|
Premières impressions
Évaluation :
5
The overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.
Privacy R.
|
Premières impressions
Évaluation :
3
Very affordable, good location prompt service
Privacy R.
|
Premières impressions
Évaluation :
5
Excellent customer service.
Privacy R.
|
Premières impressions
Évaluation :
5
services was excellent good job
Privacy R.
|
Premières impressions
Évaluation :
1
I Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant
Privacy R.
|
Premières impressions
Évaluation :
5
Everyone was very nice and they even followed up with me. VERY good customer service!
Privacy R.
|
Premières impressions
Évaluation :
2
Lack of support staff lead to delays.
Privacy R.
|
Premières impressions
Évaluation :
4
Very professional and courteous.
Privacy R.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
