They charged me 20 even though I returned it before my scheduled time.Amber M.
Customer Reviews for 896 Shell
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newark, DE 19713
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 7h pm
- Sam : 11h am à 5h30 pm
- Dim : 10h30 am à 5h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jamela G.
Le client n'a pas laissé de commentaire.bai H.
Gave me an unswept truck and when I gave it back unswept, they threatened to charge me for not sweeping it. Completely unprofessionalShavaun S.
No creo que le haga falta nada todo excelenteManuel L.
Good customer service. seamless pickup. Not much to improve uponSamuel R.
Le client n'a pas laissé de commentaire.MONIQUE G.
Le client n'a pas laissé de commentaire.JIM W.
I completed the online check in to reduce my contact with people. It failed to process. I was still there for 30 minutes trying to get it set up.samantha D.
Personnel were very helpful and friendlyRonald B.
The wait time for picking up the truck was close to an hour do to glitches within the process. Hopefully that won't happen again when those issues get resolved. The experience was overall pleasant.Joseph W.
Le client n'a pas laissé de commentaire.John V.
You need to vet your locations. My pick up location was ridiculous.Adam K.
Le client n'a pas laissé de commentaire.Daniel W.
Staff member was very helpful!Julie H.
Le client n'a pas laissé de commentaire.Alpesh N.
Le client n'a pas laissé de commentaire.Janet L.
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.ALICIA R.
Above average experiencecole W.
The mobile check in process was tedious. It would be better if verification questions were asked during booking instead of at the pickup location.Daylin C.
Le client n'a pas laissé de commentaire.Jennifer E.
Initially this was not the pick up point I chose. On the day of the pickup Uhaul contacted me to inform me that they had changed my preferred pick up point and assigned the one where I ended up picking the truck up. This could have been communicated in a more timely manner as it caused a slight inconvienance.Luis C.
Le client n'a pas laissé de commentaire.LETHA J.
Le client n'a pas laissé de commentaire.Quader'a H.
Le client n'a pas laissé de commentaire.DARRELL M.
Le client n'a pas laissé de commentaire.Ruifang H.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Oshane C.
Le client n'a pas laissé de commentaire.Alexandra A.
Le client n'a pas laissé de commentaire.bethany M.
Le client n'a pas laissé de commentaire.oscar H.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Alainee B.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Thanh N.
Le client n'a pas laissé de commentaire.JEFFERYLAURANCE J.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.LISA S.
The staff, at both pick up and drop off, were so rude that I would never suggest giving them business. The man at drop off would not check in my truck, so I did it myself, via the app. He yelled at me and told me â€œnever come backâ€ because he didn't like where I parked the truck (which was next to all the other Uhaul trucks. At drop off, I was told my car would be towed if I left it on the lot. These men had no customer service skills, nor did they care if they lost business. The truck itself was in good working order and I had no issues with equipment.JULIA F.
Le client n'a pas laissé de commentaire.ROBERT G.
Place was close to UD and service was outstanding. Vehicle was older but still in great shape. Great place would highly recommend. Only downside was the mobile check in process. Not faster and not their fault. Awesome place.William A.
The process took 45 minutes to pick up the rental and there was no line. The gas station attendant had a hard time getting the reservation to go through w/ UHAUL.Jackie G.
It took over an hour to get the vehicle. The computer system didnt work for myself and other customers waiting. It was a disaster. And dropping off took a very long time as well. I spent more time in the rental station than I did with the van. Horrible experienceRonald D.
Le client n'a pas laissé de commentaire.starmayne M.
The easiest drop off ever. Polite and took care of business in great time no waiting.Highly recommend !!!ralph C.
Le client n'a pas laissé de commentaire.Rick C.
Le client n'a pas laissé de commentaire.Howard P.
Le client n'a pas laissé de commentaire.Lisa S.
I selected this drop off location on line when I reserved the truck. When I tried to drop it off, the attendant said he couldn't take it. I showed him the paperwork,and he said U-Haul always make this mistake. He told me to drop the truck off at an Exxon station up the road. The attendant was not helpful at all.Rodman S.
easy pick up and drop off, the service people were quick, nice and very helpful.Ian R.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Jamie E.
Le client n'a pas laissé de commentaire.MARK J T.
Le client n'a pas laissé de commentaire.Sonnia M.
I was absolutely thrilled (and relieved) by how smoothly everything ran at the pick up location. I have experienced major problems at other locations. This place was FANTASTIC and I look forward to using them again. I couldn't have been happier with the whole experience.Teresa S.
Dont rent from this asshole placeSamantha W.
Maintenance of vehicle current so service lights wouldn't be on.Venessa K.
Le client n'a pas laissé de commentaire.Ada S.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.nando N.
Le client n'a pas laissé de commentaire.Brenda B.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Jiuqin W.
Le client n'a pas laissé de commentaire.Martin H.
The cashier was helpful. This location is convenient because of its after hours. I did have an issue when I was trying to do a self checkout. The website would not allow me to add a photo.ii S.
Le client n'a pas laissé de commentaire.Meggan M.
It was a good service but the process at the rental location was too long.Luz R.
Le client n'a pas laissé de commentaire.Elania B.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Randall M.
Staff was very helpful and got me on the road quickly. Highly recommend this location.Jason M.
Le client n'a pas laissé de commentaire.RAJ B.
Very friendly and professional staff! There were no problems, but a car was very close to being parked in the way of returning the truck ~after hours~, so a do not block sign may be helpful (the right side of the building)Sylvia S.
Le client n'a pas laissé de commentaire.jacqueline C.
Le client n'a pas laissé de commentaire.Francis F.
The sales person was very nice and helpfulCamilla B.
Everything worked out great. Thank you!Salvatore M.
Not the worst, but not the best. It's just a little run down is all, but I got what I needed and everything checked out just fine.Sara H.
Le client n'a pas laissé de commentaire.Timothy B.
. I got ripped off, I got charged penalty of twenty dollars for dropping the keys in the drop box . Isn't what the drop box is for???? I rent car very often and on Sunday I drop the keys in the drop Box without without getting charge anything. The U-haul was 19,99 and the drop box was more and they added fees and taxes that I never got charged for it before. I need a refund for the unnecessary charges ThanksMOHAMED K.
Le client n'a pas laissé de commentaire.Beth H.
The staff was exceptionally polite. I appreciated their explanations about the process and about driving a truck, which was new to me. The vehicle was clean and reliable. My only challenge was locating them, but when I called they provided excellent directions, and I was able to be there on time. Thank you for your help!Zoi P.
Le client n'a pas laissé de commentaire.Stephen B.
The worst rental experience ever! It took almost an hour for the attendant to complete the rental agreement. I used the cargo size van to pick up a mattress, box spring, 2 small accent chairs and a table lamp from a nearby furniture store. Round trip was 22 miles on flat roads. When I filled the gas tank of the cargo van right at the Shell Station where I rented the vehicle it took 5,3 gallons of gas!!! That's equivalent to 4 miles per gallon. When I challenged the attendant he pointed me to his manager. The manager told me it wasn't his problem and to call UHaul because they don't own the vehicles.Rosanne C.
Lousy location, very out of my way. No parking. Unhelpful staffDavid J.
Very smooth and efficient process at both pickup and dropoff.Elizabeth D.
Le client n'a pas laissé de commentaire.Jayde W.
Very nice people always have uhaul ready to go even when they're busy thank youJason K.
Le client n'a pas laissé de commentaire.Richard M.
There wasn't any room for me to park the truck; had to wait 15 minutes for attention in the tiny gas station...moving the truck all around to make room for cars trying to get in and out of the service side and for gas.DEBRA D.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.phil G.
Allow for the fact that not everyone carries a smartphone.George F.
The blankets were not at location for 10 $fee, they said it was to be deducted. It was not. I had safe trip on original invoice for 5 A safe move fee for 14 $. was added. I did not need it My insurance would cover or I'd pay for damages. Felt over charged with double fees from 76 to 98 with out the dozen blankets as fee charged, I did not receive. I would not use your service next weeks big move due to this. Took girl at arrival 15 minutes to acknowledge the driver for arrival at pick up. Time took longer to check out for pick up. Almost 1 hour off start time.Elizabeth H.
Le client n'a pas laissé de commentaire.Monis A.
Very nice people when picking up TruckPATRIC T.
Super easy and pleasant drop off experience.Robert C.
Le client n'a pas laissé de commentaire.Gregory B.
Kim was excellent she took care of me and went above and beyond to help my move run smoothly!!!!Lakeisha S.