Customer Reviews for #92 Sentry Self Storage Spring
(Concessionnaire U-Haul dans le voisinage)

56 évaluations

30690 Aldine Westfield Rd   Spring, TX 77386

(281) 528-5743

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/24/2021: 9h00 am - 12h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(281) 528-5743

30690 Aldine Westfield Rd
Spring, TX 77386

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/24/2021: 9h00 am - 12h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Keisha is amazing!

TREVOR B. 
Évaluation :
5

do not do business with this place. moved out with 10 day notice and was still charged with full months rent. this is not a very reputable business.continually raising rates . very disappointed with their policies after there for 2 years.

Janet Leigh H.  |  Expérience générale 
Évaluation :
5

By far one of the best experiences I've ever had. Would strongly recommend to anyone in the area.

Stephen M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CAMERON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHIA W. 
Évaluation :
5

Very disappointed in this experience...First thing was to learn that the charges are prorated "in" but not out.... so I lost 3 weeks rent by leaving in the first week of last month.... Second I thought my wife had paid for the month but I wasn't so I got NO warning email on the fist day, was charged the late fee AND the bastards locked my unit without warning. I came and paid the bill and was assured it was all good only to learn later when I came to access the unit that the lock was never removed....Third the insurance was also not refunded pro rated for 5he unused portion like EVERY insurance company out there does by the policy of this operator.....Fifth thing was after cleaning out the unit, having the guy inspect and approve it I was called a day later only to learn that I was still showing in the unit in their system... I'm sure this was done intentionally in order to keep charging me.....this was a lousy experience which I will be sure to tell everyone I can about on the neighborhood web page.... This place sucks

DAVID C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Great customer service!

ROBERT K. 
Évaluation :
5

Great storage facility!! The only critique i have is i feel it’s a bit pricey for what you get but that’s ok.

Trevor C.  |  Expérience générale 
Évaluation :
1

The pickup using a smartphone is awful - would not recommend anyone try to use it. Took over an hour on the phone with a representative to eventually be able to pick up the truck. Recommend use of a location with a physical person for pickup.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison P.  |  Expérience générale 
Évaluation :
3

Either the truck is leaking fuel like a sieve (in which case they're putting customers in extreme danger), or I am being DEFRAUDED. I was charged for 7 gallons of fuel for a 5 mile trip. That is physically impossible in terms of fuel economy. I DEMAND to have my fuel use charge reduced to reflect 5 miles of driving (MAYBE 1/2 a gallon)! Andrew Pynckel

ANDREW P. 
Évaluation :
5

Nice office people and very accommodating!!

THOMAS L. 
Évaluation :
5

You raised prices during a pandemic! When I contacted SSS about it the best you would do was 10,00 $ off. And that is why I moved out.

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale G.  |  Expérience générale 
Évaluation :
2

CLEAN THE VEHICLES! The uhual was disgusting. There was food and trash in it. The seats, steering wheel and dashboard were sticky. There was white stuff all over. There was soda and coffee spills in the cup holder and around it. The inside has a terrible odor… we had to ride with the windows down. There were gnats in there as well. The cargo space where you put your items smelled like weed. By far the worst uhual I've ever rented. I would like to say Kesha at this location was very kind.

ASHLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Easy to find trucks. All truck features/functions worked. If you are using the 24/7 pickup option , make sure location services are enabled for your browser or the website won't detect you are close by for pick up. Could not locate a return key box, so I dropped it in their mail box slot.

rudy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO C R. 
Évaluation :
3

I was driving from San Anton to Florida when my transmission went out in Houston, due to time restrictions I had to put truck in shop, return UHAUL trailer and fly out. The "penalty" fee I was charged for turning trailer in earlier than planned and at a different location was RIDICULOUS especially being that it was circumstances outside my control, I understand it's an inconvenience to the company and maybe charging a small fee but hundreds of dollars is just ludacris, in my opinion

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MYRANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Smooth experience, fair prices, and no pressure or sales pitch after I no longer needed the unit. Will recommend to friends and family in that area.

Dean D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel a.  |  Expérience générale 
Évaluation :
5

I was there for +/- 2 years...Always great in every way!

MATTHEW B.  |  Expérience générale 
Évaluation :
5

Rates are out of control.

DAVID H.  |  Expérience générale 
Évaluation :
5

No improvement needed.

Daniel L. 
Évaluation :
5

Wonderful team really professional efficient and personable.

Albert W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD MARVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R M.  |  Expérience générale 
Évaluation :
5

The 17' truck I got was so old and the battery died while unpacking and missed the time frame I rented the truck for. U-Haul trucks are so crappy both times I've used them!!

Sydney P. 
Évaluation :
5

The only drawback to this facility is that after 5 months of renting the rent goes up and continues to increase the longer you rent.

Alan M.  |  Expérience générale 
Évaluation :
5

4 hour drive and NO A/C

Lindsey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS S. 
Évaluation :
5

Great customer service! Friendly, professional, and competent staff.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN A. 
Évaluation :
5

location in google maps is wrong

CARLOS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ammy L. 
Évaluation :
3

No,vtoo expensive for the miles.

MARIA C. 
Évaluation :
4

The truck I rented was badly in need of some attention. There was obviously a hole in the exhaust somewhere. It sounded like I was driving a 1972 stock car, and exhaust fuses filled the cabin when the window was down. Also, the check engine light came on as I was returning the truck. I was thankful to make it back to the rental facility. But, the truck did it's job.

RONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S.  |  Expérience générale 
Évaluation :
5

Feels like the overall rental charge was more than necessary. Other than that no issues.

Josh O. 
Évaluation :
5

Sentry storage was clean, convenient, and an overall great experience. Getting set up for a unit was a very painless process. The staff was incredibly knowledgeable and explained all of my options! There was a small issue with the lock on my unit, and they took care of it very quickly. I was impressed with my overall experience.

alexis b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTFLOYD W. 
Évaluation :
5

We agreed upon a rate in the beginning and within a year it went from 67 $to 105 $. The storage place down the street Andy they were at 60 $per spot. I called and asked if they would reduce my rate to the original amount and they just basically said no we can't do anything. "Corporate won't change it" they had to call me back because they said it was recorded when I call. Pretty sad y'all would rather lose a customer that easy. I was just trying to keep you all competitive but I guess your game is to get you in low and increase it on you and hope your too inconvenienced to move your stuff.

Brian Borthwick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janiece D.  |  Expérience générale 
Évaluation :
5

always felt my property was safe and the staff was always available and helpful. would store at this location again.

Veronica L.  |  Expérience générale 
Évaluation :
5

great storage!

esmeralda a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio V. 
Évaluation :
5

We moved out this weekend and our stuff was destroyed by rats. All of our boxes were eaten, almost everything covered in rat pee, tons of stuff completely ruined.

Stefanie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayur R. 
Évaluation :
5

This storage has gone up in price 3 times in 2 years. This time it was going up 89 $a month which is ridiculous. When we tried to discuss the large increase, they didn't care. I definitely would not recommend this place.

GARY F.  |  Expérience générale 
Évaluation :
5

It was good

JOHN S. 
Évaluation :
5

Sentry Storage Is Awesome! The facility was safe, clean, and well lit. And the staff was always friendly and helpful! Great facility & customer service. Thanks!珞

dawna j.  |  Expérience générale 
Évaluation :
3

The trailer did not have rubber hold-downs for the safety chains under the vehicle.

Reynaldo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER LYNNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

This is the only Uhaul location I would recommend to a friend. I have had terrible experiences in the past but when I found 92 Sentry Self Storage they restored my faith in renting from uhaul. I will only use this site and highly recommend this site for renting a uhaul as I have used them twice with no issues. Thank you to the management at 92 Sentry Self Storage

Alison P. 
Évaluation :
5

Good overall experience.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMEAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Nothing at the present time! Everyone was very helpful and professional.

Walter W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariel S. 
Évaluation :
4

Everything GOOD

Dale S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Experience was fine. What I'm disappointed in was that I was not aware of the online check out. The employee at the desk told me that all I needed to do was leave the keys in the back of the truck. Because of that I was charged an additional day. I have put in a request to be refunded and have not heard back from anyone.

Hunter H. 
Évaluation :
2

The local team was absolutely no help when I requested assistance. The manager went so far as to say he has no authority or involvement with electronic rentals and refused to assist me. In addition, the truck came equipped with a package of moving blankets and a two-wheel dolly that I did not request. It took up extra space and prevented me from using the that space for additional loading. The blankets and dolly each had a label on it indicating if the seal was broken, I would be charged for using it. There was no seal or lock on the dolly. I took a picture before loading the truck. Upon return after dark, the electronic return function worked ok, but I could not figure out how to put the 4-digit lock back on the roll up door. The lock would not close. I placed the lock in the cab of the truck. I tried to call U-Haul at that time, was on hold for over 30 minutes and gave up. I don't mind the electronic check in and return, but there must be someone to call for assistance.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Y. 
Évaluation :
4

They were super accommodating and helped its figure out exactly what to do to return the truck

TABITHA L. 
Évaluation :
4

The brakes were in need of maintenance, had to really stand on the brakes to stop. Not safe at all.

Randy P. 
Évaluation :
3

Automated check in was poor. Too slow & unresponsive

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE L. 
Évaluation :
5

Don't have blankets and dolly in back of truck with the seal. They're in the way. And if you break the seal to move them you have to pay a usage fee.

MICHAEL C. 
Évaluation :
2

I was charged 25 $for a cleaning fee. My uhaul was not returned dirty.

ANDY TRIMINH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

The facility is very clean and the staff is extremely friendly! I had actually returned equipment to this location and had an amazing experience! So the next time i needed to rent equipment i made sure to go back to this location!

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
5

My last Uhaul experience at U-HAUL MOVING & STORAGE OF WOODLANDS 24540 I-45, SPRING,TX 77386 was the worst experience ever, but this time at the 92 Sentry Self Storage location, it was a pleasure doing business.

SHAWN B. 
Évaluation :
3

The self-check in/out process is ridiculous! When it was time for me to pick up my uhaul to move, I proceeded to the link to check in. After not getting approved twice, I call in to talk to a representative. I waited on hold for about 20 minutes(while I'm just standing outside the uhaul) just to finally get someone who can't help me. Then I get transferred to someone who "can help me" and get put on hold for another 20 minutes. This process continued for an hour and half!!! After about an hour of us standing outside the uhaul, we decided to leave and try to get it in the morning (when the storage unit was open). Still on hold and still being transferred; I talked to 4 representatives and 3 online chat representatives and finally I canceled our reservation. The morning of our move I did end up getting help by physically walking into the storage unit. I guess that's what I should've done from the get-go. It was the most ridiculous and stressful process I've ever gone through. Moving is already stressful enough and this experience did not help. Will not be using uhaul ever again

Marissa D. 
Évaluation :
5

The only thing I can say that needs to be improved is the lock that goes on the back of the truck to get your key, and put it back, it was impossible to get off and back on, in fact we were lucky that there were two very nice gentlemen that worked there and they helped us get the lock off and put it back on. If they didn't help us we would of never been able to use the truck. Otherwise it was a great way to rent a truck.

Rena C H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

We had an appointment for 10 am and no one showed up until almost 11. If you really need a truck on time you may want to pick a buster location to assure they are open.

Edward A. 
Évaluation :
1

The gentleman working the shop was rude and unhelpful. Made no effort to help with the equipment I was returning. I forgot a furniture dolly and I told him that I would bring it back the next day. He all but threatened me to return it that same day. I will never use this location again.

Carlos S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sue D. 
Évaluation :
5

The gentleman that greeted us was very respectful and worked to make our experience an excellent one.

Steve T. 
Évaluation :
5

The gentleman that helped my mother and I was incredibly helpful and kind; answered all of my questions and made the process go quickly. 10/10 would rent again.

RENEE G. 
Évaluation :
5

Very friendly service, quick process to rent a storage unit and front desk was clean and organized.

Andrea J.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd H. 
Évaluation :
5

Thank you so much for a wonderful experience! Everyone was fantastic!! I'd highly recommend y'all again!!

Candice T. 
Évaluation :
5

We rented a storage unit from this location. They were absolutely amazing!

Sharon M. 
Évaluation :
5

Very nice people,

Carlos T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
1

John, who helped us at this location, was extremely unhelpful. He attempted to sell us wet moving blankets, and then proceeded to charge us for them (without a refund, this far), even though we said we did not want them. He did not help us when we were concerned about scratches on the van before we drove it off site. And he did not write a correct contract, so we spent 2 hours attempting to return the truck with very little help.

Caroline C. 
Évaluation :
3

The worker on duty moved very slow and didn't tell me how to get to the building I needed to go to. Overall, the unit was clean and easy to locate once we found the building.

Samantha S.  |  Réservation 
Évaluation :
5

No changes needed. Great service

David S. 
Évaluation :
4

Quick and easy process.

Kelly c.  |  Réservation 
Évaluation :
3

The back door got stocked and wasn't able to close it, so u have to move everything with the back door open

jose N. 
Évaluation :
2

The trailer was clean but it was missing the wire extension so I had to drive the trailer with no lights home to switch car to run to Walmart to pick up an extension cable so I could use the trailer correctly.

Andy H. 
Évaluation :
5

Stay the same

Rochell C. 
Évaluation :
5

Everything went as planned.

Brandy D.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magdelyn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brodrick M. 
Évaluation :
1

I rented a trailer on Tuesday at 1:00pm, Brought it back on Wednesday at 9am. Person behind the counter didn't know what he was doing. They ended up charging me for 2 days. Now I received an email from U-Haul stating I now owe them 106,00 $. Not sure what's going on

Scott D. 
Évaluation :
5

nothing to improve...I loved that they knew me by name each time I came in to ask a questions, rent new equipment or lease another unit. Very helpful and friendly. highly recommend

Charles S. 
Évaluation :
5

Employee went out of his way to help in this proceds

DANIEL M. 
Évaluation :
5

Great facility. I rent storage from them and they are always clean and very helpful.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Can't think of anything. Everything was good.

Donna G. 
Évaluation :
5

Very helpful staff.

Jose J.  |  Réservation 
Évaluation :
4

Accommodating staff, clean facility, discounted rental for the first two months, and a short drive from home made for a great experience. The only downside is the insurance fees are a little high.

Hannah B.  |  Réservation 
Évaluation :
4

Very nice. Good neighborhood surroundings. Unit convenient. Good prices.

Donna G.  |  Réservation 
Évaluation :
5

Great, clean facility with friendly customer service.

JUSTINE T.  |  Réservation 
Évaluation :
4

Clean storage facility. Staff escorted me to the unit and answered all my questions. One staff member was helping another who appeared to be in training during check out process. Totally acceptable!

DAVID ANDREW R.  |  Réservation 
Évaluation :
4

Bayron was/is fantastic. Super helpful and easy to work with. Facility is nice because it's new, and very convenient location. We will reassess in the next couple of months, regarding pricing.

Nathaniel W.  |  Réservation 
Évaluation :
5

Bayron was very helpful when arriving to the unit. He showed me my space first so I could make sure it was the right size. When filling out paperwork, he made sure everything went smoothly!

Delaney K.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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