Customer Reviews for 9500 Lake June LLC
(Concessionnaire U-Haul dans le voisinage)

27 évaluations

9500 Lake June Rd   Dallas, TX 75217

(972) 288-5751

Heures d'ouverture de l'établissement

  • Lun - sam : 11h am à 6h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(972) 288-5751

9500 Lake June Rd
Dallas, TX 75217

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 11h am à 6h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy E. 
Évaluation :
5

This location was fine. However, I had to go to 3 separate locations to get the equipment after my original reservation was made the day before. I would like to see the booking policy and procedures updated. It is not the fault of the local business owner theat the equipment bus not onsite. *What I would have liked to seen happen is that I get a notification about 2 hours before my reservation confirming that the equipment not ready or not. Should the equipment not be available I should be diverted to another location. Again, ahead of time. This would save your customers and your field representatives much stress during their day. **Also, if the equipment is not ready I feel that UHaul representative should find the next available piece of equipment not the customer. ***Last: Honor your word. The location at Sceyne Rd in Dallas tried to alter my agreement and charge me more. This ticked me off. - This had nothing to do with this Lake June location. When I arrive at this Lake June location the equipment was booked twice and the representative called Uhual immediately and sorted out the vehicle for me. - I wouldn't want to have been the other guy showing up to no equipment. Oh wait, I was like that at 9am at the Elam Rd location... Maybe this type of service is a UHaul thing.

MICHAEL L. 
Évaluation :
2

Manger was rude . They didn't explain the paperwork. Booked for 1 way, miles allowed (38) was not enough to drive from Uhaul pick up to uhaul drop off. I couldn't help but go over miles.

JUANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedrick R. 
Évaluation :
5

Had a great experience , Justin is very helpful and professional. I would definitely use this U-Haul location again Thanks again Justin

HOUSTON D. 
Évaluation :
2

Calling and making a reservation for pick-up was easy … not the U-Haul location closes to our physical location … but easy. We arrived at the designated location D&J Elite and saw a U-Haul truck exit the site. We proceeded to the front door and it was locked. We were about 15 minutes early, so we waited. Another customer arrived and asked us if he could rent a U-Haul trailer thinking we were employees. We all stood around until after 1:35. I called the reservation phone number who then got in touch with the location manager to be told no one was available and wouldn't be for the remainder of the day even though we had a 1:30 reservation. So, we were directed to another location even further away. At the second location a woman tried to assist us but was difficult to understand and insisted that we were there to pick up a truck … nope a 4x8 trailer. She had a young man assist us then. The check-in took almost an hour. He insisted that our phone be used to capture photos of our driver's licenses … when asked if he could manually enter the info because the internet did not work effectively within the building … we were told it would take to long to enter. I was asked to walk outside numerous times to link to the internet. And the gentle man cussed about the customers they have to deal with. After all the “paper work” was completed, he asked for $220. We had been quoted $160 even with the trailer being 5x8 due to that being the only size they had. He made the charge and then left to eat his lunch. Ummm … where is the trailer? We need to do a walk around. We need the plug to make the lights work. The drop off in Cascade, Colorado was smooth as glass. Shane was very professional and courteous … and efficient. It's a shame the pick-up wasn't as great as the return.

DAVID R. 
Évaluation :
5

The gentleman that serviced me was very nice. His customer service was beyond the roof this is the only place I will rent a uhaul from.

DELEISHA R. 
Évaluation :
1

The uhaul had so many roaches. And I know for a fact they didn't come from us cause it was before we moved anything in. And then they tried to charge us for 265 miles instead of 46. When we called the store to complain we called 20 times before he answered and after we asked why they charged us more ($130 extra after we returned it almost a month ago) the dude got really rude and said they were closed. It was only 4. They close at 6. They were VERY RUDE. Would NEVER go here again.

Cortney M. 
Évaluation :
5

Jason was excellent, I was struggling to get to location to get rental, he offered to wait on me to assure my rental was picked up. Very friendly, service was fast and I was on the road in no time. Thanks, good job!

Koby O. 
Évaluation :
2

Have reps to assist with hookups

Daron M. 
Évaluation :
3

Hard to locate

Yasmen M. 
Évaluation :
4

Location does not accept credit cards for supplies such as boxes and this was very inconvenient. Overall the staff was wonderful and the location is nice.

CHARLES E. 
Évaluation :
5

Nothing there

ETHEL VERDELL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSE P. 
Évaluation :
2

The check out took too long. Even with the fact that I completed the mobile checkout, paid for everything beforehand, and came on time - the process was well over the longest time I've ever took to pick up the uhual & we do this often. The questions asked were repetitive since the answers were already completed in the profile.

ADRIA ARLEEN A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DIANA I. 
Évaluation :
2

I was overcharged for a local use !!

Conswellist J. 
Évaluation :
4

I received excellent customer interaction from Justin and Refet. The trailer I rented had a shorter secure strap that was not noticed by me until I reached Commerce Tx. I have an additional OUTSTAND COMMENDATION for the location at the feedstore in Commerce Tx. Please share an email address where I can send a complete letter with photos of this experience. Thank you, Glenn Gvm748@yahoo.com

Virgie M. 
Évaluation :
5

Joshua was so helpful with renting us a truck he handle every concern I will definitely recommend customers to the location.

GLORIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GUSTAVO M. 
Évaluation :
5

Online check out is horrible didn't work

Jose Angel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

The young man who manages this location was AWESOME and even gave me his personal phone number and came in early to get me set up. He was extremely helpful, and I very much appreciate his level of service and professionalism.

ANDREA M. 
Évaluation :
5

Justin was excellent. Excellent service à la clientèle. I will be using this location for my future needs.

DAMIAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVIAN L. 
Non les évaluations ont été soumises pour cet établissement.

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