Évaluations des clients A 1 Alberni Inn

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Témoignages des clients récents de A 1 Alberni Inn

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Brian W.
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I found it difficult finding/extracting the truck once found, had a trailer park resident yelling at me as she seemed unaware that she was living in a parking lot. The man who helped me out was very good.

Darren D.
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Le client n'a pas laissé de commentaire.

Max R.
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Returned the van with more fuel thank I received it with. Of course I didn't not receive any money back but of course was charged more money because I went slightly over my allowed mileage. I did not get a receipt showing my allowed mileage or a picture of a before and after of the odometer

LORI-ANN M.
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The rental and reservation were seemless and the service was excellent. Very friendly and helpful.

Byron L.
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Trucks are kept across the street half a block away but there is no way to know where the office is.

Marits L.
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I suppose the location is okay, nut there was no one there to assist or receive the truck. Just leave the keys in the truck and go. Kinda different!

Jennifer C.
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Staff was very friendly and truck was good. Would rent from them again.

DOUGLAS G.
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Poor organization and communication at this location. Quite frustrating overall.

Susan J.
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I really wasn't impressed at checkout.....with my $275 deposit.. I received $72 back....what happened, the rental was $33/day or close to that, port alberni to nanaimo and back, $150 mileage charged. I paid less then this when I rented from uhaul from Victoria to nanaimo and back....I had the moving van for 8 hours.

chris N.
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Was a nice newer truck, however the interior was filthy and smelled like rotten milk. I did not add to the mess yet I was then charged a $25 cleaning fee after I returned it.

Matija S.
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Le client n'a pas laissé de commentaire.

Tina P.
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The area where the uhauls are kept is in a cheap run down motel with garbage everywhere. I was concerned about leaving my vehicle there. You have to walk across the street and deal with petro can workers. When checking out, the agent ripped me off on gas. I have the contract which shows between 3/4 to full and a pic that shows that reading upon return. He even was there when I filed the truck with $50, yet he charged me $24 and change for a gas charge. I argued and showed him the contract and current gas reading pic, but he refused. Bad service agent.

Michelle C.
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There was marijuana all over the floor which I did not realize until I had went to clean and disinfect cab of truck. There was coffee spilled all over console there were pop cans rolling around on floor while I was driving. It looked like fuel tank was full but was not so in the end I actually added close to $60 more in fuel than I should have. One good thing the truck ran excellent!

Garth C.
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Le client n'a pas laissé de commentaire.

DONALD S.
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The interior of the cab was filthy. The passenger side window had window sticker outline on it. The windshield had delivery markings on it. Less than 6k kms and was rough running and steering.

Michael S.
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Le client n'a pas laissé de commentaire.

RYAN G.
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Location for getting and dropping off keys and dealing with staff etc is actually the gas station across the street (only the trucks are parked at the Inn). Would be better if the name and address were for the gas station.

John R.
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It's a neighborhood agent so it's part of another business which can take priority over the check in check out process You actually deal with a gas station across the street from the official address.

Tina R.
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Was clean for the most part. Cup holders in centre console were soiled with food/drink.

DENNIS D.
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Not pleased for not getting a writen recipe when returning the truck was told going to email and could come back later to pickup written copy

WAYNE J.
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poor customer skills

GRAHAM S.
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Attempted to book online but was to complicated of a rental apparently. Called the location directly to book and it was much simpler.

Daniel B.
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Le client n'a pas laissé de commentaire.

Lucas A.
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They were good. Thank you.

Kendra S.
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Le client n'a pas laissé de commentaire.

Chad M.
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Uhaul customer services found a trailer I needed at last minute. Drop off location was very easy to find. Over all... was a great experience.

Marten S.
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Car dolly worked well. A lot of ice built up on the hold done straps and took a while to unhook. Unfortunately, I didn't get to clean dolly and it was quite encrusted with filthy ice when I returned it. I hopefully made up for this by returning equipment to a uhaul a bit farther than initially planned. Thanks U-Haul

James W.
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Le client n'a pas laissé de commentaire.

Brian P.
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Was able to confirm an extra day with a quick phone call. Easy self check out and return.

krishna P.
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Le client n'a pas laissé de commentaire.

Christopher N.
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Le client n'a pas laissé de commentaire.

Brandon A.
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Couldn't use the 24-7 service we requested... had to wait till the location had the U-Haul employee there to get the keys... very inconvenient.. And we had requested and paid for a dollie, and there wasn't one in the truck and we still paid for it... not impressed...

Francine G.
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I need to reach .Problem with the bill and other problem .Thank You! As you can see I have been sa faithfull client please reach me at fgingras@shaw.ca

Bonnie K.
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Le client n'a pas laissé de commentaire.

BRIAN Q.
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Customer service was great

Murray B.
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Nil

Michelle S.
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Le client n'a pas laissé de commentaire.

Chelsea R.
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We arrived, nobody was there to help. There was a drug deal happening right in front of us in room 23. Not a place I enjoyed having my 4 month old daughter in the car with me. Very shady. Very uncomfortable. I went to the location lobby - doors were locked. I called, no answer. I called several times before getting an answer which I was then told to go to the gas station across the street. So I went. They had no idea a uhaul was being rented that day. My reservation was at 10am and I didn't get the truck until 11. We did the paper work at the gas station. The truck was in good shape, but I had to go back to the shady area to get it where another drug deal was happening at room 23. The blankets were not folded in the truck and it hadn't been swept out. I had originally chose my pickup location at a different address, and they changed it to this location the night before.

Daniel B.
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Very efficient service. The office is located in the gas station across the street from the Alberni Inn, so it is very convenient for topping up the gas when returning the truck.

William C.
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These folks are fantastic to deal with! Will for sure recommend others and will use them again in the future whenever I need the service

David K.
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Operators were busy with gas station clients so it took time to get both hooked up and through the paper work. Equipment worked very well

Randy W.
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Le client n'a pas laissé de commentaire.

Bertram H.
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Le client n'a pas laissé de commentaire.

Kevin G.
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It was a strange set up. The trucks were at a motel on one side of the 3 lane road and the check in was at a gas station on the other side of the road. Had to go back and forth between the two. It was confusing.

Robin C.
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Le client n'a pas laissé de commentaire.

elizabeth H.
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No need for improvement

terence J.
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Le client n'a pas laissé de commentaire.

Cory L.
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Le client n'a pas laissé de commentaire.

Mike H.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Very friendly and professional. Thanks.

Non reviews have been submitted for this location.

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