Customer Reviews for A1 Petro Canada
(U-Haul Neighborhood Dealer)

Évaluation :

3

Desk person was very friendly. Unfortunately he had a difficult customer before us and didn't have time to properly go over the equipment before we picked it up

Évaluation :

1

Worst organized for picking up, had to go back and forth to one building then back. Pick up was supposed to be at 9 am and did not let the keys until 10 am. You need to have one spot to pick up and drop off in a town. Not multiple locations.

Évaluation :

2

Not convenient having to walk half a block to pick up the key. The representative was not friendly, nor seemed keen to assist.

Évaluation :

1

Had to go I to pot shop for keys charged for fuel when I over filled it truck was in ooor shape people were ruxe

Évaluation :

4

The people before us smoked in the cab and the truck floor was not clean and smelled like rotten food. We had to line the entire truck with cardboard sheets. Customer service/in-person check-in and check-out was great though and the guy didn't ignore our observations. I will use this location again.

Évaluation :

3

No one around at drop off. Even though I paid close to 300 dollars for the rental I was charged for being a meagre 1,6 miles over the milage. Pretty sad as it was not a in town travel but to a different city. Your company assessed the milage in the quote so 1,6 miles is a minimal difference.

Évaluation :

2

Ensure that the truck rental has air filled tires and that the windshield does not have any cracks, or chips in. The person helping me at the pick up location (Cannabis Shop) was very helpful but DOES NOT GET PAID TO HELP!!! When I called to extend my rental the individual on the line (reservation assistance, not at my location) was rude and unhelpful.

Évaluation :

2

The staff were nice, but the pick up location was extremely unclear. It was supposed to be at the Petro Canada, but they sent me across the street to the cannabis store. The cannabis guy was surprised. Furthermore, when I dropped the truck off, I was not allowed to bring my child in the store with me because it's a cannabis store. Exceptionally poor choice of location for pickup/drop off

Évaluation :

2

Calling and texting me to drop my equipment off early more than once

Évaluation :

3

Keep the keys in one location so the customer does not have to waste thier time running around to get them.

Évaluation :

1

Overcharged 2 days

Évaluation :

3

The location itself was fine. No issues. I do however have issue with U-Haul as an entity. The truck worked as it should all went good with that. But details like getting charged for one extra mile. I realize it won't break the bank but really? I returned the truck with more fuel than was in it, I returned it a day early, and I had to pick it up from a location farther than the one I wanted to. Maybe that put me over on mileage? Did U-Haul take that into consideration? You really have to work on your customer service. I mean really. Get a clue

Évaluation :

5

Excellent customer service before and after the rental.

Évaluation :

4

Everything was just fine.

Évaluation :

3

We had topped up the fuel and were a bit over what it was when we collected it yet they told us they couldn't compensate for the extra fuel. It's worth nothing that when we picked up the truck the fuel gage was slightly under what it was supposed to be. If you can calculate a fuel amount penalty for not having enough fuel surely you can give credits for overfuelling. Even if it was a credit with uhaul against future rentals that would be better than nothing. UHAUL needs to do better.

Évaluation :

2

AC doesn't woks

Évaluation :

1

There is no one to assist me. I talked to the owners of the operation and they made me wait a very long time. I finally had to go to a neighbouring business who could help me out.

Évaluation :

1

The truck has large leaks. The truck had no breaks. I had to walk back and forth a large highway multiple times for the pick up; the pick up location was at a moral, sign says keys at gas station, gas station says pick up and paperwork at pot shop, pot shop sends me back to gas station for gets.

Évaluation :

5

Bien

Évaluation :

3

Make sure winter tires are on all vehicles from October 1 to april 30th ... or offer snow chains for extra deposit in winter months.

Évaluation :

5

I was told there was going to be a refund for unused kilometres and days

Évaluation :

1

They had a lot of trouble figuring out the mileage so returning the truck took much longer than it should have. All in all, with having my pick up location changed twice, having to return for the dolly, truck not being properly equipped for the weather and the slow process, I was VERY UNHAPPY with my rental experience and would be reluctant to use your company again.

Évaluation :

1

Pickup was unorganized, ended up going back and forth to 2 locations 3 times. Wiper blades did not work, just narrowly missed a snow storm, this was quite worriesome. The windshield seemed to be recently replaced as it had tape on the top but cold air still seemed to be whistling in. The truck served is purpose and ran fine but, the wipers not working could have landed us in a unfortunate situation.

Évaluation :

3

Really confusing where to drop off And staff didn’t know But got the owners son to come in and then it went smoothly

Évaluation :

1

Report an accurate number on mileage. I have not received a final email to confirm my charges (4 days later). My credit card has been overcharged. I used 161 kilometers and have been charged for approximately 285 miles. I spoke to manager and was told to come back tomorrow. I came back to learn that the Uhaul hadn't been completely processed as key was still in the drop box and workers are out of town and will complete process when they return. I was told to wait for another email that demonstrates adjustment on mileage and charges to my credit card and this may take 1 week to appear.

Évaluation :

1

We drove up from Victoria to Port Alberni to be at the rental office for 10. The person was not there it took him awhile to get to us. We had to cancel as the weather was so bad, I was assured that I would get the same deal. I'd booked a 20ft, I was assured that it would be there. It was not there and was given a15 ff truck. The original price was $147 and that was not what I had chosen. My move turned out quite expensive. Instead of working with me to get what I was promised, you refused. I had to leave a lot of my belongings as they didn't fit in the van. In all a very disappointing day. No I won't recommend you, in fact I'm taking steps to talk to others about your bad customer service

Évaluation :

5

Everthing went smoothly the people at my location were very accommodating and polite. I will definitely use them again!

Évaluation :

2

Had reserved blankets and a dolly - none were available at the pick up location and had to travel to another uhaul depot to get. Also, had to go between two buildings, a couple of blocks apart, to get service. However, staff were very friendly and did their best.

Évaluation :

1

Email sent to you about the state of the rental truck. It explains the issue that needs repair, it is a safety issue. As well, we have not had an updated bill. Turns out we needed another day due to the snowy conditions and we used less km. Please contact us. Thank you

Évaluation :

5

Not a thing. The Lads treated me with respect. They understood the situation I was in and accommodated the difficulties I faced. Their trust in me created my trust in them. I look back to the situation and realise they were a part of my 'team of Movers'. They made me proud to know them. I'd recommend them to everyone who has to get a moving team. They're more than just a truck rental Co, they're all part of a hassle-free move for me. Thank you once again!

Évaluation :

1

Terrible experience. The pick up location is a cannabis store! And it absolutely stinks in there like stale cigarette and cannabis smoke. It was so bad that I stood outside in the rain with the door opened to talk to the guy working. Plus it tooo forever has he does the "paperwork" on an old cell phone with terrible internet connection (according to him). Plus they make you wait while they help customers to the cannibas store so your uhaul order times out on their cell phone so he had to start over a few times. The worked informed me that supposed to be the gas station across the street or the hotel. But they send everyone to him. The hotel has no lobby just locked doors with blacked out windows. And the gas station where I went first (as I wasn't comfortable going to the cannibas store) sent me to the cannabis store. Absolutely terrible experience. I hated every minute of it! Plus the plug in for the trailer light was to short and they offered no solution. So we left with no lights hooked up which is soooooo unsafe. So I called the other place in town Twin City and he told us to come pick up an extender for the lights to work.

Évaluation :

1

truck was filthy,when i asked for moving blankets was told none were available. When I opened the box; moving blankets were scattered all over, obviously the uhaul agency did not open,inspect or clean this unit. Mouldy hamburger buns, coffee cups, tissues throughout cab of truck

Évaluation :

5

Rebecca Mermelstein was a pleasure to deal with. She was very accommodating and professional. She's is a valuable asset to any company.

Évaluation :

5

Everything was good at drop off

Évaluation :

2

the Port Alberni location was not my choice but was where the equipment was available and I really appreciate having it available. The reason for the low rating of this location was that the site is not staffed; customers have to travel down the street to another site. Once there, the U-Haul rep had to be called in to get the keys for me. Given that Pt. Alberni is a small centre this may not be unreasonable/unexpected. It was a nuisance, though. Once the staff member was located, he was very professional and friendly. There was no walk around inspection of the vehicle at the time of pick up.

Évaluation :

3

Not very organized.

Évaluation :

2

Truck was dirty inside truck ran rough and had horrid gas mileage..only travelled 98 kms and had to put 75 liters of gas in to bring level back to half tank. Would not rent there again

Évaluation :

3

We had to wait to be helped and we were there on time and nobody else was there the inside id windshield was dirty couldn’t see in the sun and passenger door had had something a liquid spilt on it and not washed off over all everything else was great truck drove well

Évaluation :

5

Nothing! All great!

Évaluation :

1

our reservation was for 8am and we didnt receive the keys till 11:30am. We drove it in town for 3 hours and the odometer said we drove almost 200 miles. we were overcharged and the person we got the keys from was rude and did not help at all and sent us on our way. I am super upset with the service and not being helped to deal with this situation.

Évaluation :

1

The owner of the store tried to overcharge me 3 times, the vehichle had under 1/4 of a tank, he then tried to overcharge me per km then tried to overcharge me for the fuel usage. the vehichle had no windshield washer fluid and was way overdue for an oil change

Évaluation :

1

When we arrived to drop off the truck there is no front desk. No entrance, nothing. A number on the door to call went to the "front desk" of the shady hotel we were dropping the truck at. Press 4 for uhaul and it goes to a message at a bottle depot with no mention of uhaul. I tried calling the number sent to me by "Rai" in my email and it was the exact same runaround. I emailed the address sent to me in my email and nothing. My husband went down the street half a block to the store where a sign said you could pick up keys. A representative walked back up with him and informed him we were late and would be charged etc. then I spent almost 2 hours on the phone with uhaul and was put on hold 6 timed to speak with SIX people on the phone and the last representative I spoke with was an angel and extended our rental two days, because at this poimt we were now past our drop off time and put a "do not charge" override with her name. Thinking we were all set and things were fine we left the uhaul "store" and I got an email saying my credit card had been charged.... moving a family of four is hard enough and Uhaul has only added to the nightmare. I have a complaint in and am waiting for a call back.#3790761 and I hope I get a call back so I don't have to escalate this further. I am seeking a refund on those two extra days. I'm not paying for uhaul employees repeated mistakes.

Évaluation :

5

Super great service from the staff, very nice and patient when the check in process took a little longer than expected.

Évaluation :

2

Check engine light was on. We had to drive to a completely different town to pick up. This ended up costing us an additional $160 in gas and 3 hours of our day. I am not even remotely close to impressed with uhaul. I tried to deal with your traffic department and got tossed around to so many people I think I talked to someone in every province. Not one person was able or even considered trying to help. Your company has some of the worst professionalism I have ever seen. Absolutely terrible experience!!!!!! Will not recommend to anyone ever!!!!!!!!

Évaluation :

5

Major Rai did an excellent job in helping us with our moves. Super friendly !!!! Thank you so much

Évaluation :

1

Check over your rentals better and be more helpful when a customer has a problem arise with the rental rather than dismissing it and refusing to come look. Picking up a uhaul is complicated at this location and had us driving back and forth between 3 different locations before we could get help. The sign at pick up location says to go across the road to the gas station, that person told us to go to the cannabis store, who then sent us back to the gas station, where the person then had to call a person from the original location to come help us. This process took about 30 minutes just to get the correct person to assist us with pick up.

Évaluation :

3

Truck was very dirty, the handles were sticky , garbage and Kleenex in can.

Évaluation :

5

Great folks running the uhaul in port alberni. Easy going, no fuss or hassle. Way better than other Uhaul experiences that we have had.

Évaluation :

5

Driving in cold weather with the windows up and the heater on low, I had the distinct impression of the smell of gasoline and exhaust fumes in the cabin. In fact, I became drowsy after about 90 minutes -- a symptom of carbon monoxide. I liked the truck, the dealer, etc., but I think that specific truck needs to be examined for exhaust leakage through the heating system.

Évaluation :

1

They completely ripped me off giving no contract or paperwork. I signed nothing and it snowed heVily sat in driveway for 4 extra days. 17 total kms. They wanted 700 dollars for a ten foot truck that used less than 20 dollars in has. He didnt ask me 1 ? As per if i wanted the optional insurance or blankets or dollies . Just asked for my drivers license went in the back and copied it came back asked for a refermce . I wrote it down and said 250 dollars i paid cash . He passed me the key and i was done. So i thought. I realized i used it for a few extra days but then after calling customer service they said the area manager would make it rigjt and that fellow was very nice on the phone after waiting 70 minutes. Then the next morning sunday right before church he called and he was the biggest jerk ive ever spoken to. He pretty much said PAY YOUR BILL AND HUNG UP ON ME. He also called me liar saying i answered all the ?s so i said watchbthe video surveillance from the redford gas station Petro canada. And he says theres no audio after telling me i answered all the ?s. Flat out LIARS. I am a highlynrated google reviewer and will be telling the world this is ridiculous. 17km and used for maybe 8 total hours because they dont go anwhere in the snow. No chains provided. I tried shovellling. Salt. Kitty lotter. I grew up and learned how to drive in the snow. These guys at thisocation are complete CROOKS

Évaluation :

5

Thanks again Jag

Évaluation :

5

Thank you Jag

Évaluation :

1

Is it really required that a driver licence MUST be photographed front and back? Charged for cleaning fee on return. Vehicle was used during very heavy rain but the agent could have supplied a few rags so we could wipe down the floor of the cab!!

Évaluation :

4

We were fully satisfied with our experience. This was our second time renting a truck from this location and we will rent from them again.

Évaluation :

1

What a poorly run operation. Couldn't find our truck they are parked all over the place and the location to receive assistance is the convenience store down the road or the weed shop if it's open. Employees were apathetic and unhelpful. There are other I'm certain more helpful UHaul shops around. Do not waste your time here.

Évaluation :

2

The truck was leaking all through the box ...all our stuff got wet !! Paid for an extra day so we could take our time unloading but paid for nothing we had to unload as soon as we got to our destination so our stuff didn't get ruined !!! NOT IMPRESSED !!

Évaluation :

1

Reservation was wrong, Took an hour to get things sorted out and on my way with a different truck than what I originally booked.

Évaluation :

2

Not impressed. Had a reservation for 830 am did not get the truck until almost 10 am and they couldn't find my reservation. The timing of or move was important and this screwed up everything. I did online reservation and check in, won't do that again.

Évaluation :

5

Awesome service !!!!

Évaluation :

4

Your online system doesn’t work and your phone service is horrible.

Évaluation :

2

Was a convienince store with on employee. Not professional in the least

Évaluation :

3

It's a weed store, not appropriate for everyone.

Évaluation :

1

Took me 2 hours literally calling back to back to get through and when I finally did, he was short and not very helpful then hung up on me. Tank was under half when we got it, was told to make sure it was "the same as when we got it". They told me originally it was fine to have my grandpa pick up the truck for me to drop off to my place so I could pack for the driver to drive it down for me to my new place in Vic. They then said they couldn't do that when my grandpa went to pick it up and my moving day was delayed because they couldn't load the truck til after the second driver could pick up. Regardless if this is protocol or not, they said it was okay to do prior to picking up. They also said it was fine to use a debit/visa to purchase the rental and when it came to paying, retracted that and said it was going to be an extra 100 bucks for cash or the original amount they stated before pick up. Regardless of this was all part of uhauls agreements, these guys were disorganized, were impossible to reach and communication was absolutely horrid. I would never recommend these guys to rent from, ever. What should have been a few hour trip, ended up taking my movers and driver's til close to midnight and I had to hire 3 different drivers to help because of they're mix ups and trying to coordinate help because I don't drive Oh and also, they were supposed to designate drop off to a location nearest to me, instead, they designated drop off literally across town, half hour to 45 minute drive from me, which costed me another 100 bucks in fuel I couldn't afford to drive it all the way across town and more costs to hire someone else to help pick up from my new place and drop off across town because my second driver couldn't drive that far after the drive from up island. Overall, this experience with them, was absolutely horrible and am glad I never have to deal with guys like this ever again. Not worth my money.

Évaluation :

3

The address was one location the sign was a different location then back to the first location to pick up the uhual. The truck itself was clean and drove very well. The biggest problem is you get the truck with no gas in it and supposed to bring it back empty. Not knowing how much gas you are going to use . They should go back to having a full tank then bringing it back with a full tank. I had to bring it back with gas left. That is a cost factor.

Évaluation :

4

Maybe better signage indicating that check in is at the Petro-Canada across the way?