Évaluations des clients A 1 Auto Repairs

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A 1 Auto Repairs

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Nelson C. le

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Le client n'a pas laissé de commentaire.

Julia K. le

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Le client n'a pas laissé de commentaire.

Arjan M. le

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I could not return the truck via my phone, I tried twice and it would not complete the final payment. So I had to just drop the keys and got charged extra, the app is a good idea but needs work.

Papa N. le

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Better customer service and maintain the equipment clean

Bill D. le

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Le client n'a pas laissé de commentaire.

Jesus F. le

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Unprofessional

Mark L. le

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The pick-up application is horrible. It took forever to complete the pick-up. I also ordered dollies and never got them.

guan Z. le

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Le client n'a pas laissé de commentaire.

Terence A. le

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The older man of the two there is very nasty. When I was unable to get the truck back and had to rent another day, he called me yelling and screaming. He is very unprofessional and should not be allow to deal with people.

ismael E. le

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The box truck I rented was full of bird poop i could hardly see out the windshield I had to basically wash the truck before doing what I had to do.

amy H. le

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The service people were mean and they changed me for a cleaning fee for a dirty van. The van also had low air pressure in the tires. When I questioned the charge for the cleaning fee I was blamed for the mess someone else had left behind, then yelled at when I explained how the mess wasn’t mine. Overall this location doesn’t take care of their vehicles or their costumers.

Rory B. le

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Should be a real phone conversation to be approved not a chat with 0 activity. We stood under a highway for over 20 min. The process should be faster. Upload photos of DL before, etc.

Omer S. le

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Le client n'a pas laissé de commentaire.

Radames S. le

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Le client n'a pas laissé de commentaire.

annie F. le

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location is difficult. the rental trucks are all parked in the wrong direction on a one way street so you have to reverse down almost an entire block very near to the highway. it was very scary for me driving.

alex N. le

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Le client n'a pas laissé de commentaire.

Caitlin M. le

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My issues were possibly more to do with the U-Haul experience. It took 30 mins to get the car up and out despite doing everything prior. Both collecting and returning was a multi step process. Huge waste of time. Also nobody monitoring gas. It was way under when I first got in. Waste of time and energy.

Rebecca S. le

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I rented a 10 foot U-Haul truck from this location for a move the following day. Through the U-Haul website, I also purchased two movers to help me unload the truck once I got to my new address. I was moving from a first floor to a fourth floor (I didn't need the help loading but unloading was going to be a bit more challenging). When I arrived to pick up my U-Haul TRUCK, I was told there were no trucks available and that I would have to rent the van instead. The problem here was that I now needed to make two trips with the van instead of just one with the truck that I had actually rented. Normally, this would not have been a problem but because I hired the movers on the unload side for 2 hours, I was unable to actually use the services I purchased since it took longer than 2 hours to go back and reload the truck for the second time. I am extremely frustrated that U-Haul would offer a service (I understand that it's through a third party but still), which I elected to purchase and then I was unable to use the full service I paid for due to their mistake on the available equipment. This is not quality customer service in my mind. The movers were great. No complaint there, I just wish I had been able to use them for the two hours I paid for.

Jon C. le

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we were charged for a dolly that we weren't given. went back and forth THREE different times with customer service before they removed the charge, and then they charged us for a parking ticket we'd already paid. absolutely infuriating customer service.

Michael F. le

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Awful experience. Wasn't allowed to return the vehicle at 2 locations, despite have confirmed with dispatch and my contract. So terrible. Delayed over an hour because of this. NOT A SINGLE PERSON WAS HELPFUL. HANDS DOWN WORST CUSTOMER SERVICE. WILL NEVER USE UHAUL AGAIN!

Zachary M. le

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The system was shut down nationwide so I did not get my truck into two hours after the scheduled time. On top of that, they didn’t it even have the right equipment for me. I ordered a 10 ft truck but on the day of the rental was told I would have to take a 15 ft truck. I did not want this big of a truck as I did not need the space and driving and parking in New York is hard enough as it is. So a 2 hour delay plus the wrong equipment with zero notification. I will likely never use uhaul again.

Ryan M. le

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Le client n'a pas laissé de commentaire.

Erdem A. le

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Le client n'a pas laissé de commentaire.

Andrew T. le

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Its rough around the edges but the person I dealt with was efficient and very personable. Great guy. Super helpful.

Kevan C. le

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Le client n'a pas laissé de commentaire.

Christina L. le

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Le client n'a pas laissé de commentaire.

Samuel F. le

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Don’t allow customers to rent unavailable vehicles. I reserved a vehicle for a certain time at a certain location and my reservation was then changed to a different time different location and different vehicle that couldn’t fit the items o needed to move. Very aggravating.

Valerie H. le

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Are U-Haul was not at the location we had booked and supposedly was changed by text which we did not receive in the previous afternoon. The first location did not know where we were to go as they had nothing showing on their computer. They tried to help us. We waited 45 minutes there and then had to go to this location. We were already unhappy but he said it wasn’t his fault. We picked up the van 1 hour and 15 minutes late and had to pay our movers which were contracted with U-Haul another $100 for an extra hour because the van pickup was late. I really want that money back! And it was U-Hauls mistake! Valerie Howe

Mark V. le

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Le client n'a pas laissé de commentaire.

Nicholas H. le

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Le client n'a pas laissé de commentaire.

Jordan L. le

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The customer service experience was poor overall. There was no attendant to process my U-Haul pick-up—I had to flag down one of the mechanics, and this took us 15 minutes past my scheduled pick up time. When we finally were being processed, the attendants were unhelpful and had difficulty communicating how to process the transaction as credit instead of debit, in addition to further difficulty streamlining other moving supply purchases.

Autumn M. le

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I asked for furniture pads and two dollies and none were provided. Please remove these charges.

Perry K. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Miguel F. le

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Terrible service these 2 caracteres there are the laziest people I’ve met

Kevin P. le

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The guy there tells me to follow the instructions on the sign to get the key for the truck from a lock box. The uhaul app did not give me access and the website did not either. After an hour on the phone with uhaul customer service (along with 3 other people having the same problem...) The customer service person finally tells me to go ask the guy for the key (which I did when I got there). I said, ok but I'm pretty sure he doesn't have access to the lock box. I asked the person on site again about the problem. And he got a few buttons on his computer and the app started working. Now, with my phone near death, I go through all the steps within the app to start the rental. Once complete, the guy on site hands me the f'ing key. There was no need to unlock the lock box. It was sitting behind the front counter the whole time. The communication sucks at this location and I would not recommend picking up here. Drop off was much smoother. Just handed the guy the key (again didn't use the lock box).

Ryan W. le

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Le client n'a pas laissé de commentaire.

Ryan G. le

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You're mobile pickup process was an embarrassment and I will be asking for a credit to my invoice for how impossible your customer service personnel made the process. I spoke to maybe 10 agents to try to simply change my reservation time. It was changed 4 times incorrectly, I was given different information from each agent, and only one could properly process this simple change. On top of that, the mobile app barely worked and when it did there was no instruciton/ I called proir to picking up the truck to be sure that it worked as it was raining and I didn't want to be caught in the rain trying to figure out the app.I was told that everything was working proerply despite it not seeming so, and once I got there it would be effortless. It was the opposite of effortless and I did end up getting caught in the rain, on the phone (AGAIN) with your customer service. On top of that when I went to drop the truck off, I was never given a code for the lockbox to drop the key off. When I called customer service (AGAIN!!) I was told essentially "I can't help you but you're welcome to wait there and see if someone comes that can help" This entire process was an absolute joke and I would be ashamed to provide the customer service that I received. Also, your problematic pickup made me late for the item I was supposed to be getting Friday night...so I drove out there only for the store to be closed, then had to drive back out Saturday morning. I will be asking for a refund of at least $40 for the added mileage due to your glitchy app and poorly trained customer service professionals, on top of the massive inconvenience and waste of my time.

Julianna A. le

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Le client n'a pas laissé de commentaire.

Camila O. le

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They keys were not inside the box and that delayed us. The truck was very very dirty.

Jennifer M. le

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We used self serve pickup and none of our extra items were loaded into the van, When we made an extra trip to pick these up, they blamed us for the mistake and we still had to pay for the items plus the extra gas to go back and get them . Also, The van needed an oil change.

philip C. le

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this was a very easy and problem free experience.

John P. le

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Additional fraudulent charges were added to my bill. Charged for 2.5 additional gallons of gas when I only traveled 4 total miles. Charged a cleaning fee with no explanation. Will be refuting charges as they are not justified.

Richard S. le

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Clean is a relative term for NYC. Overall, the experience was fine. The guy working there even offered to back the truck out of a tight parking space.

Frank L. le

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Le client n'a pas laissé de commentaire.

Frank L. le

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Le client n'a pas laissé de commentaire.

Frank L. le

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Le client n'a pas laissé de commentaire.

Frank L. le

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Le client n'a pas laissé de commentaire.

Frank L. le

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Le client n'a pas laissé de commentaire.

Myriah S. le

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This location isn't cooperative. The van wasn't clean, didn't have wiper fluid. They charged us an exorbitant "missing or damage" charge that is unexplained

philip C. le

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I think your computer service needs to be upgraded. I waited 30 min. because they could not get into the system

Lauren B. le

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Van was ready when promised. Easy pick-up, easy return.

patricia C. le

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Le client n'a pas laissé de commentaire.

Mary C. le

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Le client n'a pas laissé de commentaire.

lauren H. le

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UHAUL AS A SERVICE AND COMPANY IS A RIP OFF AND HAS OVER CHARGED ME EVERY TIME I'VE USED THEM

RALPH M. le

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They were personable, polite& professional.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Frank L. le

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I’m a frequent renter here and these are all the issues I have with this location. Vehicles are always dirty if not filthy, out of windshield washer fluid, when you ask for for a clean vehicle or washer fluid they say it’s not their problem. I’ve actually been charged before for not returning it clean when the vehicle is dirty as it was when picked up. They don’t put in accurate gas levels that match the paper work, you end up over paying for gas if you don’t notice right away. They don’t check the drop box for the returned keys and then overcharge on days. Document everything when you rent otherwise they will overcharge you at every opportunity.

Rhett W. le

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The vehicle was extremely dirty.

DANIEL O. le

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The experience picking up the truck was terrible. When we arrived, we asked to be checked in by the uhaul employee, who was just sitting on his phone. He told us he couldn't check us in, and we had to do it ourselves on the phone. The online process was overly complicated, and he watched us sit there for 30 minutes trying to complete the process. So uhaul made us waste our time on moving day trying to navigate a multi-step app when there is a human employee with a computer, not doing anything else, who could help us. He finally said he would help us and checked us in in 2 minutes. On top of all this, I paid for a dolly and was not provided with one. However, the truck itself was fine, and drop off was simple.

Anthony L. le

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Le client n'a pas laissé de commentaire.

nicholas B. le

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There isn’t good internet data in the area so my phone wasn’t able to complete the drop off process correctly.

Dr. Frank C. le

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Another excellent U-Haul moving experience. U-Haul is simply the best!! Highly recommended!!!

Miles G. le

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Le client n'a pas laissé de commentaire.

Ray K. le

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Rental becomes about triple the advertised price of $19.99 My final bill was over $59 Unexpected!

Kyle M. le

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Le client n'a pas laissé de commentaire.

Norman J. le

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The mobile check-in worked like a dream. The attendant seems relaxed and friendly. The only thing is that my van was dirty in the back, and the truck was pretty dirty on the outside including graffiti! ?? However, i definitely saw other very clean trucks that I hope I get next time! I'll still return to this store. Pretty convenient location and easy to gas up at the end of a journey!

Christina P. le

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Le client n'a pas laissé de commentaire.

Donna D. le

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I was very happy with the service. You guys were very accommodating when I needed to extend the time after running into a delay in the NY traffic. I WILL NOT hesitate to use U-haul in the future. Thank you for the great service!!

miriam B. le

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Great services

Eva G. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Wonderful customer service and didn’t even blink when I got stuck in traffic and returned 30 minutes late. Thank you!

Benjamin R. le

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Thank you, very quick and efficient

carlos D. le

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I went to this location because the location I reserved the truck first was nobody there and there was 5 costumers waiting for them to show up. I had to call u-haul and change my reservation which i lost an hour doing it and lost money. Never again! 996 Metropolitan ave, Brooklyn! Very unprofessional! The u-haul attendant was very helpful and the other lication helped me with efficiency.

Tzu Lun C. le

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Le client n'a pas laissé de commentaire.

jaime A. le

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Le client n'a pas laissé de commentaire.

Maite E. le

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very bad customer service

Brian M. le

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Workers we incompetent and provided little help to the customers.

Ernesto D. le

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Le client n'a pas laissé de commentaire.

Michael-James D. le

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WORST LOCATION EVER. Worst experience I've had with U-Haul. Refund me please.

jared S. le

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The gas policy is utter bullshit - to base the fuel consompution on the gas gauge is entirely disingenuous. The truck I used is rated at 10mpg - I clocked 28 miles - filled three gallons of gas before dropping off, and am now being charged for 3.5 more gallons plus the service fee. Considering how inaccurate gas gauges are, this is a total scam. Really makes me not trust U-Haul

robert V. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

jaime A. le

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Le client n'a pas laissé de commentaire.

Solrun E. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Allison B. le

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We had so many issues with this reservation. Our truck was supposed to be ready at 9am at Sherman Parking Management. When we arrived, the attendant pretty much ignored us and stalled, and then around 10am he admitted that the truck was missing from the night before. He should have told us that before we commuted over there. He was not helpful at all at helping us find an alternative. My boyfriend called uhaul and you switched the reservation to another location (A1 Auto Repairs), and said you’d pay for the Uber ride over there. We provided the receipt, but have not received compensation. We were also told that we’d get a $50 credit towards our bill, but didn't. We had booked and paid for movers, so it sucks that we had to pay them to just sit there and do nothing since our uhaul reservation was so messed up. Once at the second uhaul location we were told that they don’t have the right truck or dolly, but out of desperation we agreed to take whatever they had. The truck was covered in graffiti and damages, and had a container of piss behind the driver's seat.

Zephyr D. le

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I had trouble signing into the app for self check-in, and a customer service agent changed my pick up location after I asked her not to. It took another phone call and 30 mins of paid time from my movers to finally get the truck checked out from the correct location. On top of that, the UHaul guy wasn't even at the location to help. Another attendant was there but he couldn't offer us any assistance and didn't know when the Uhaul guy was coming back. He was nice, but the ovarall experience was frustrating and cost me extra money.

Jacob M. le

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Unfortunately, the U-Haul equipment order was incorrect when I picked it up. I ordered and was charged for 2 dozen blankets, but was only given 6. This resulted in an incredibly difficult moving day since we were planning on using 24 blankets.

Jamie H. le

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Your web-based reservation system is awful and I hope your company goes bankrupt and that your shareholders all get cancer. You are an evil company with no respect for your customers. Shame on you, money-grabbers.

Deibbi C. le

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Le client n'a pas laissé de commentaire.

David S. le

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I pre paid for the dolly and hand truck - these two items were not provided with the van. The van was brand new and in excellent condition. Mobile pick up and return was excellent.

Brian S. le

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Smelled like smoke, but went away after a couple days.

Susana R. le

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Le client n'a pas laissé de commentaire.

Alice D. le

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Le client n'a pas laissé de commentaire.