Le client n'a pas laissé de commentaire.Patricia R. | Expérience générale
Customer Reviews for A & M Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Newport, NC 28570
Services dans cet établissement :
- LundiDe 9 h am à 5 h pm
- Wed–SatDe 9 h am à 5 h pm
- DimancheDe 9 h am à 1 h pm
Heures d'ouverture spéciales
- 12/13/2022: 8h00 am à 5h00 pm
- 12/20/2022: 8h00 am à 5h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.Samantha M.
My comments are based on the following: 1. This location is not always manned by people. They clearly explained this in their voicemail that no one would be onsite when I called their location when I arrived in Newport NC as instructed by the U-HAUL paperwork. BUT IT WAS NOT IDENTIFIED BY THE U-HAUL PAPERWORK THAT THIS SITE WOULD NOT BE MANNED ON THE DAY OF MY RETURNING THE TRAILER so this caused great concern on my part!! 2. My input is that U-HAUL should have informed me that this could be a non-manned location AND provided instructions on the U-HAUL paperwork on how to check in the trailer on-line if no-one was present. There were no instructions on the U-HAUL paperwork to direct me to the ON-LINE check-in. 3. I spent 30 minutes trying to contact U-HAUL and the return location owner before I finally stumbled upon the ON-LINE check-in procedure through CHAT. The wait time for calling U_HAUL was stated to be 1 hr 30 minutes and the owner never returned my call. Finally I tried CHAT on the U-HAUL website which stated a 30 minute wait. Luckily, they responded in 12 minutes and provided a link to the ON-LINE check-in. But even confusion on that as a link was provided in the CHAT and I was told to click on it, but all that did was return me to the chat. After stating this several times the agent finally noted that I would have to exit the UHAUL website where we were chatting and open a new window to enter the website address. So providing that link in the chat needs to be explained with the need to close the chat weblink and then type in the new website address. 4. This was my first time renting from UHAUL so I am sure experienced users know this routine, but ON-LINE check-in is NOT being presented to first time users correctly, so we know how to drop off a unit with no agents present. 5. Even this rating website does not work properly as it is asking to rate multiple services that I did not use. I have responded excellent to all of them just so I can submit this review. NONE OF THESE SERVICES WERE USED. WHY IS THIS COMING UP??? I don't want them to get a bad rating in your malfunctioning system.Stephen F.
Le client n'a pas laissé de commentaire.Finn H. | Expérience générale
Helpful staffAnita C.
Been there for 13 yrs I found the staff very friendly and willing to help when needed the only reason I gave up my storage unit was I finally get went through three houses of stuff that I had put in there I do recommendTHELMA H. | Expérience générale
the best was Robin that ran this location, she was top notch to deal with. Could not have done this without her help.LINDA G.
The agent didn't have any pliers to loosen the chain from the hitch. We don't back up well, & she couldn't back up either. There was not an option to pull through.Debbra K.
Robin was great in checking in the truck. She also said that the location I rented from should have not allowed the truck out due to its condition.Brian I.
Le client n'a pas laissé de commentaire.Florin L.
Le client n'a pas laissé de commentaire.ANDREW N.
Mow the grass more frequently.robert L.
Le client n'a pas laissé de commentaire.Harry W.
Le client n'a pas laissé de commentaire.frank K.
Friendly, helpful staff who are available, live, by phone or in person when you need them!JOSEPH N. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Expérience générale
Keypad was sometimes problematic. Because of only one worker, sometimes she had to leave to go to the different sites so the office was closed until she came back.bruce w. | Expérience générale
Le client n'a pas laissé de commentaire.ADAM B.
Le client n'a pas laissé de commentaire.shannon l. | Expérience générale
Le client n'a pas laissé de commentaire.David A. | Expérience générale
Le client n'a pas laissé de commentaire.KATRINA P.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.LIAM G.
Le client n'a pas laissé de commentaire.Stacey B.
Le client n'a pas laissé de commentaire.ned s. | Expérience générale
Le client n'a pas laissé de commentaire.RYAN P.
No working cameras. Place is over grown Hole in fence Unit was broken into twiceandrew l. | Expérience générale
Le client n'a pas laissé de commentaire.Pattie N.
It was perfectJohn M. | Expérience générale
Le client n'a pas laissé de commentaire.Brian D.
I was paying an extra 25 dollars to store my dump trailer on the grounds and someone stole it! To this day I haven't seen it or got it back couldn't make a police report on it because I didn't have the numbersrodney c. | Expérience générale
Robin is absolutely wonderful!! She goes above and beyond to help!! She is an asset to this company!!BETTY G. | Expérience générale
Address for pickup was wrong. Website didnt work when i went to check out or in the equipmentJacob C.
Le client n'a pas laissé de commentaire.charles V.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.Bret M.
Le client n'a pas laissé de commentaire.LAWRENCEEDWARD B.
Quick and easy. In and out, job done. Very nice.Kyle H.
1. Clean the vehicle. It was filthy. 2. Include the equipment that was rented. I did not get an appliance dolly and yet was charged for it. 3. Park the truck on gravel or in an area where you have cut the tall grass.Karen A.
GPS is not correct. This is in Morehead City, not havelock.deborah M.
Le client n'a pas laissé de commentaire.ted K.
Le client n'a pas laissé de commentaire.April G.
Le client n'a pas laissé de commentaire.Stephen K.
Le client n'a pas laissé de commentaire.Mary R.
Nothing that I know of. The lady running the facility was exceptionally nice and so friendly. Since I moved to that area I would drive to this location to rent from her again.Roberta R.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Kevin T.
Le client n'a pas laissé de commentaire.Alexandra M.
Le client n'a pas laissé de commentaire.Benjamin R.
Le client n'a pas laissé de commentaire.Kristina V.
Le client n'a pas laissé de commentaire.otis H.
Make the app work better. The part where you upload pictures of damage on pick up disnt work.JOSH L.
Le client n'a pas laissé de commentaire.bj S.
Le client n'a pas laissé de commentaire.Hollis S.
Required online be checkin which was hot and dirty since weather was windy and dampDonald G.
Le client n'a pas laissé de commentaire.David D.
I rented a trailer from Swansboro NC and when I got their they were closed for Labor Day. I know that they could have posted that on the U Haul website. When I called costumer service they helped me out with find a location that was open. They also said that the Regional Manager would be calling me within 72 hours. Never heard from them as of now.Christopher R.
Le client n'a pas laissé de commentaire.JODI H.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.Airianna S.
Le client n'a pas laissé de commentaire.Douglas W.
Le client n'a pas laissé de commentaire.Giuseppe C.
Le client n'a pas laissé de commentaire.Chris T.
Le client n'a pas laissé de commentaire.Thomas K.
Make sure every store or drop off caries cash because I needed the deposit back today to get food for my family and now we won't be getting any food today because I am waiting on a check You waisted my time making me drive from Jacksonville to Snead's ferry to pick up a truck that I didn't even want. I asked for a 17 foot truck and got a 26. You then charged me for that 26 foot truck when you said you would only charge me for a 17. You gave me 80 extra miles because I had to drive 40 miles from my house to pick the truck up and said you wouldn't charge me for them but you still did. When I picked the truck up I was told to fill the truck up to where the truck is when I take the truck which was at 3/8 of a tank. When I dropped it off it was at 3/8 of a tank and you wanted to charge me $50 to fill the truck up. Stop dicking around with costumers. I will never use uhaul againDakota W.
Le client n'a pas laissé de commentaire.DALTON H.
Le client n'a pas laissé de commentaire.Giuseppe C.
This destination would not pull up on GPS. A&M storage pulls up but it carries you to your main location by the Food Lion. I only located it because after I left your main location I kept going and just happened to see the correct location and pulled in to discover I finally found where I was supposed to drop off. I realize a hurricane came through this area and caused significant damage, but your sign at the correct drop off location had partially blown away, and you can't see the address number on it either because it is so faded.SCOTTY H.
price at least for retired people.DEBRA G.
Le client n'a pas laissé de commentaire.Regina W.
Facility was an office in a storage unit. Very unusual and not a professional atmosphere. Agent was polite, knowledgeable, and helpful. No problem there. Need to construct a facility removed from the storage unit and have sign for U-haul placed at front of property entrance. Truck condition and return facility were very satisfactory.Dwayne T.
Le client n'a pas laissé de commentaire.John G.
Robin was extremely helpful during my period at A&M mini storage!BARRY D. | Expérience générale
I needed a trailer for two days. I was charged for 4 days. I contacted U-Haul about a refund and was told that the price was a Point A to Point B price and not a daily rate. Not really happy about that considering at no time was it ever mentioned that it was anything other than a daily rate.scott V.
Customer service is absolutely horrible!!! Tried calling and leaving messages for over 3 weeks and still have not heard back from anyone from this facility! was charged even after I moved out!ABRAM S. | Expérience générale
Le client n'a pas laissé de commentaire.ken P.
Robin was a pleasure.Jeff M.
The drop off location was a field in front of a storage facility. No staff were present and no one answered either of the numbers that were listed on the gate. We had to call Uhaul's Corporate number to ensure that we were at the right location and that it was okay to just leave the trailer in the field with no one to check it in.Leslie B.
No one present Dropped keys into box left truckJulie W.
Le client n'a pas laissé de commentaire.william R.
All GoodScott M.
She was niceHannah M.
Would be very beneficial to put the key drop off instructions somewhere other than under the lid of the key box. I lifted the box lid halfway and dropped the key in (I had already locked up the truck). I had a â€œthat was too easyâ€ feeling and decided to to check the website. It said to follow the onsite instructions. I then proceeded to look around for said instructions. I lifted the box lid all the way up and was then prompted to â€œstopâ€ don't drop the key in until you click on the return tab on the website. I followed those instruction and came to the portion that I needed to enter the odometer. Since I was returning at a mini storage place there was no staff that early in the morning. I called the U-Haul number and sat on hold for about 20 minutes. Finally reached a rep explained my situation, was then transferred again. Sat on hold for another 20 minutes. I was transferred to the wrong department so they transferred me again. Sat on hold for another 20 minutes. Finally a staff member from the mini storage arrived and opened the key box. I hung up on the very unsuccessful waste of time U-Haul call. I the. Finished my drop off check on the website and went on about my day.Jason G.
Le client n'a pas laissé de commentaire.KAMIL A.
The ladies working there were very polite and helpful in telling me about the location I just moved to.Alexander M.
I only needed the trailer 1 week but was charged for 2 and told that was the standard and would be refunded for drop off early and also needed it pick up and return to same location, she put it in as a one way to charge more and had the return a mile down the road. I still have not received the refund and the number on the contract goes to a completely different voicemail, not even sure it uhaul just says a phone number.danielle T.
I don't know why but Friendly Pawn is always cheaper than A&M location. For some reason it's 2499 at Friendly Pawn and A&M always charges me 40. Furthermore we needed to pick up our trailer at a certain time and we couldn't pick up the trailer at that time because of the snow to pick it up early.zzzrobert G.
it was a flawless experienceJeffrey H.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.georgia S.
Great service.Michael B.
Awesome folks. Very helpful. Great overall experience.Pat S.
Le client n'a pas laissé de commentaire.Bevin W.
Great, everything went smoothly. Truck just needed to be a little bit bigger, lol. Or maybe I just need to get rid of somethings.Cheryl T.
I made my reservation online, checked in and paid online but still had to give my credit card, give my address, phone number, driver license numbers, everything I had done previously online. Lastly, the office was hard to find. It was in one of the units of a storage facility. The sign pointing to the office was backwards and not by mistake, like the wind blew it. Below average to poor. Definitely won't go there again or recommend.Robert M.
I had several issues with information communicated from the on-line reservation to the local off. I reserved a utility dolly and 10 furniture pads, none of which were available on-site. Local site was unable to pull up Safemove Plus data and thought I rejected insurance although I was charged. Gas tank was not full as was evident during my first stop. I'll be addressing additional specifics of that separately, although general statement is that I put 20,4 gallons in the tank after driving only 100,7 miles. I expect a refund associated with that. Feel free to refund per gallon what you would have charged me if I had not filled the tank.Kevin H.
Le client n'a pas laissé de commentaire.Heather M.
The loading ramp was caked with dirt and had to be cleaned so you could safely use it. I was charged for an appliance dolly that was not there and had to call other Uhaul providers until I found someone who had a appliance dolly. So I lost 2 hours of time that I could have been loading the rental truck and lost the use of one of my helpers. Ashley at Ufix NC was very helpful in getting me an appliance dolly.Daniel N.
Le client n'a pas laissé de commentaire.alexandra B.
Le client n'a pas laissé de commentaire.Gene G.
Joe Plant, honestly has made a huge impact! He is a very nice, kind hearted person. Thank you so much Mr. Plant.TIMOTHY A.
Excellent experience! Thank you U Haul!Grace A.
Excellent as is.JUSTIN S.
It was a mini storage lot. Although it was convenient there was no one there. Didn't know where to leave the key.John T.
Le client n'a pas laissé de commentaire.REBECCA B.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.Larry S.
The staff at A&M helped me find the perfect trailer for my needs over the phone. The pick-up experience was quick and easy, too.melonie V.
Very helpful & friendly.Margaret M.
Le client n'a pas laissé de commentaire.Randy C.
The best service I ever experienced, 10 stars all the way !Joe S.
Le client n'a pas laissé de commentaire.Larry L.
Le client n'a pas laissé de commentaire.Jason I.
Nice staff, well maintained and clean facilities.Privacy R. | Premières impressions
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