Customer Reviews for A Avanti Self Storage West
(Concessionnaire U-Haul dans le voisinage)

136 évaluations

4421 W Okmulgee St   Muskogee, OK 74401

(918) 683-9588

Heures d'ouverture de l'établissement

  • Lun : 8h30 am à 5h30 pm
  • Mar : fermé
  • Mer au ven : 8h30 am à 5h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(918) 683-9588

4421 W Okmulgee St
Muskogee, OK 74401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h30 am à 5h30 pm
  • Mar : fermé
  • Mer au ven : 8h30 am à 5h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Paid 75 because didn't use a credit card, 30 over advertised price for car dolly picked up and returned under 24 hrs.

Roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
5

Your personnel was spot on, my rental went off without a hitch! Also very accommodating for the purpose of a one-way move!

brenda W. 
Évaluation :
1

No appliance dolly was available, though I requested and paid for there to be. I called customer service that day to let them know it was not there. I was still charged for the dolly.

Kandle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

My original location did not have the truck staged, so I had to go 44 miles, round-trip, the opposite way. This led to more miles on my personal vehicle, the uhaul and extra time.

Dustin C. 
Évaluation :
3

Fill truck with gas. Make it less difficult to return truck.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther K. 
Évaluation :
5

Pam, the lady who runs this location, is fantastic.

David C. 
Évaluation :
4

The office staff was very knowledgeable and helpful.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

I appreciate the customer service and friendly atmosphere. My entire experience was very positive and I can HIGHLY recommend A Avanti!

susan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Lady that work there was awesome she's friendly and very helpful

Delois J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
4

Thought it was crazy that you set the mileage. Didn't give enough miles for the trip. Crazy we had to pay extra.

Carol E. 
Évaluation :
4

Credit me the 15 $cleaning fee since I always have to sweep out the trailer before I use it.

Byron C. 
Évaluation :
4

The first place I was scheduled to pick up was not open it was a very stressful experience I suggest you take them off your list I heard from the second place I picked up that this was the second weekend in a row that they left people stranded. T&T Repair

claudia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
3

Check-in need to be looked at better. Trailer was full of dirt and mud and other grime.

Stewart L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
4

I didn't see anyone in person as the store was closed on the day I dropped the truck off.

Sue D. 
Évaluation :
5

Very nice Lady

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R. 
Évaluation :
5

Customer service was friendly and polite. The lady behind the counter was a pleasure to meet and very courteous.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ka V. 
Évaluation :
4

was given a discount but still got charged full price

todd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klinton W. 
Évaluation :
5

Everything was great.

RHONDA F. 
Évaluation :
5

Just didn't like the price for one way

Chris M. 
Évaluation :
5

Great experience thank you:)

Eric G. 
Évaluation :
2

did not check anything about the returned truck. I would have expected more engagement. The location had poor parking and no designated area for uhaul vehicles.

GREGG M. 
Évaluation :
1

was giving misleading info

Tracy H. 
Évaluation :
5

The location I like picked the truck up front was excellent!! Great customer service. If I move again, I will be back!! On the other hand, the customer service on the u haul 800 number was nothing short of frustrating. Extra training needed.

Terry E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton E. 
Évaluation :
5

The best!!!

henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
4

Dropped on Sunday and notified owner by phone.

delores D. 
Évaluation :
3

nice clean place. Must give several days notice of what u are wanting to rent, (10 days or so)

Ronny S. 
Évaluation :
5

the representative at the office was very very helpful. I was overwhelmed with the move and short amount of time I had to get things done on my own and Uhaul was a such a helpful partnership during this, Thanks so much

ANISHA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jimmy H. 
Évaluation :
5

This location is by far the best one in Muskogee. The only one I use.

Greg T. 
Évaluation :
5

It was our first time renting a uhaul. It sure made our moving 5 hours away so much easier. The truck was like driving a car. Thank you uhaul for an awesome experience.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doree G. 
Évaluation :
5

I have reserved a car trailer, all they had was a tow dolly? Which I could not use !

JAMES H. 
Évaluation :
5

Very Professional.

Jay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cassandra B. 
Évaluation :
4

nothing

RON S. 
Évaluation :
5

Nothing! Attendant was very helpful, gracious, and understanding during a very stressful time. Merci.

Edward G. 
Évaluation :
3

First off I was not able to get the size truck I had ordered, 2nd I made reservations at the location on Country Club road I get to country club location and it was somehow changed to the west side location on Okmulgee so I had to drive across town to pick it up, 3rd they did not have all the equipment that I had reserved I was told to go back to the country club location to get it 4th I was told that I would only be charged the 29,99 $ rate since they could not get me the larger truck that I reserved and yet I was still charged the 39,99 $ rate

Kevin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
3

The representative was not friendly when I called prior to arrival. She provided her hours but when arrived no one was there. We called and left a message. She, Ann, did call back but when we arrived she did not greet us but immediately asked for the key. The checkout was quick. We returned the truck ahead of schedule; it contained more gas and used less miles than expected. Improve customer service at the Muskogee location.

Cheryl B. 
Évaluation :
3

Twice I've rented from you in a row and the last. Uhaul overcharged me and now I'm having to wait for a manager to correct it.

RONALD S. 
Évaluation :
1

overcharged me for mileage I did not put on the vehicle.

bradly A. 
Évaluation :
5

Awesome friendly

Darwin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta E. 
Évaluation :
5

Great people and service

ron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick A. 
Évaluation :
5

Agent projected a very courteous and friendly atmosphere. She was knowledgable of the products. Will recommend this location and service.

jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

april E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudio G. 
Évaluation :
5

Thanks

peggy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

When I picked up the rental, I walked around the truck and looked in the back. I did notice there was not a two wheeled dolly in the truck. I did not make note to the rep. about the dolly assuming that you had to ask for a dolly. When truck was returned I was questioned about the dolly not being on the truck. Everything worked out OK. Very satisfied with rental and plan on doing the same next year.

DAVID C. 
Évaluation :
2

This site listed online that they were open till 4pm. When we arrived(at 2:10) there was a sign on the door saying they closed early due to being "slow". We had to just leave the truck in a not so great neighborhood and hope it was ok till morning.

DWIGHT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Service M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey B. 
Évaluation :
2

The customer service at this location is laxed. I asked the rep a question about the milage, her responce, a snarky "i don't know". She told me the amount of gas in the truck was "full", i got out to the truck and it was on 3/4. I went back in told her the amount, she stuck her hand out and said "let me see", so i started to hand her my contract, she said no and grabbed the key out of my hand. She went and started the truck, seen the amount. she walked back in, circled 3/4 on my copy of the contract and signed her name. thats it, no change in the computer. So needless to say, i was charged a fuel charge after i returned the truck. I've rented from uhaul numberous times and never have i had a worse experience. the a/c was on when i left the parking lot, 15 minutes into my drive it goes out.

DAVID E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
3

I was double charged for a trailer because of the reservation I made online. Poor online services I will not ever use online services with you guys again. My issue is still not resolved

Adrian B. 
Évaluation :
4

Allow clerks to mark down price when the situation calls for it. I had a 15* truck for the day before, but I was delayed on the road(2 Hours) and could not pick it up that day.

Cathie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLADYS B. 
Évaluation :
4

Clone your receptionist. She was very helpful with my return and being new to the area, she gave me helpful, local information.

COLLEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAWNA B. 
Évaluation :
3

She did the only thing she thought she could do with uhaul's rules yet the problems lied with uhaul itself. I was told that they would extend it out until Thursday to start with when we were delayed by snow in Mcalister OK yet I thought we could get it done by Wednesday so that is what he put down was Wednesday, that was a miss communication on my part then when I had to call Wednesday and tell them that this had happened and it would be Thursday because of that misunderstanding in the days the rep said that she would have to charge for that extra day. I told her that I understood that and it was ok. not 4 extra days. When returning the truck I was charged for 4 extra days! Wrong answer Good Bye Uhaul hello budget they will get the next 2 contracts.

DORIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA B. 
Évaluation :
1

the truck I reserved was not made there, the truck I did pick up was very dirty inside and out, I was over charged for fuel....want more???

EDDIE F. 
Évaluation :
5

My card was charged a total amount of 58,15 $ before I had even brought the truck back. Now I can't use my card because of transactions pending. I cancelled a reservation I had made previously & was charged over 68 $for services I never even used. My card should've been charged a total of 46 $. It was instead charged 126 $total. Very, very bad business & I assure you, I will never rent another uhaul truck as long as I am alive.

curtis I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
1

better customer service, was not told about charges that I would later find out I would be charged for, was not happy with the whole experience. would not tell anyone to use uhaul.

SONJA V. 
Évaluation :
3

They were closed (due to it being Labor Day) so I did not speak to anyone. A voicemail or sign showing they were closed for the holiday would have been helpful.

WHITNEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha M. 
Évaluation :
3

The girl at customer service was not very friendly, the trailer was parked in a large mud puddle that I had to step in, and she never offered to help, ask if I had a trailer hitch, etc...

JENNIFER T. 
Évaluation :
4

Return was quick and easy

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADELINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACI B. 
Évaluation :
5

The sales associate was the best person I've ever dealt with.

ROY D. 
Évaluation :
4

All is well...remain calm.

timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS L. 
Non les évaluations ont été soumises pour cet établissement.

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