I returned the van less than 2 hours after I picked it up, after traveling just over 13 miles. They didn't register my return time so I had to call back days later for them to straighten out the rental charges. Then, when I got the final receipt, I found they had charged me for an additional 33 miles. No one answered when I attempted to call to resolve this second issue, and their voicemail message did not make it clear that they were a U-Haul dealer.LINDSAY N.
Customer Reviews for A Better Home Store
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Centennial, CO 80122
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 11h am à 7h pm
- Sam : 11h am à 6h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/17/2021 - 11/30/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The person who gave us the truck stole 12 $from us and claimed we didn't purchase a dolly when we definitely already did. Said we had to pay cash if we wanted one and gave us an extremely small one.Alex C.
The owner of the store did not take me to the truck and go over anything. He just told me "heres the key, its in the back of the building". He didn't look at the mileage or the fuel level with me. Nothing. I didn't even know what truck to take. The windshield wipers were old and in bad shape. I traveled from Denver to Phoenix in Snow, rain and hail. It really stressed me out not having good wipers. I made sure Pecos storage where I dropped it off knew about the wipers.CHRISTINE C.
Le client n'a pas laissé de commentaire.Konnor S.
Took close to 2 hours to get a truck that was already reserved because the store had only 1 worker on a Saturday. Not sure if the â€œuhaul guyâ€ was more interested in running his furniture shop or managing the truck rentals. There were only 3 people in front of me but the process was never ending. Took 15 minutes alone just to get an â€œagentâ€ on the phone which I thought was weird. Other uhaul places signed me off and gave me paperwork directly. At this one the guy had to call another guy which was a waste of time. Not sure why the first guy was needed. Truck was clean but was a bit beat up with close to 120k miles. Not much instruction on return of truck. All he stated when I left was â€œ please return the truck as soon as possible.â€ I thought this was weird knowing I had rented it for 24 hours. Staff needs more training and more help. One worker for a furniture shop/uhaul rental facility on a Saturday is unacceptable.Peter K.
Le client n'a pas laissé de commentaire.VIVEK S.
Le client n'a pas laissé de commentaire.MICHAEL O.
Do not visit this location!! You will be charged any extra penny they can get from you. Rented a trailer for 4 hours, picked it up trailer covered in mud and the employee was very short and rude. Returned the trailer before closing went in to get final receipt and the employee was busy trying to sell furniture to another upset customer and told me to just go I'm â€œall goodâ€ two days later I get a notification I was charged an additional 3 times the original amount I had paid for the four hrs.... after almost two hours on the phone with Uhaul customer service found out that they still have not checked in my trailer three days later! Believe me I won't get scammed by anyone like this and will never use or recommend this poorly ran â€œbusinessâ€ out of a furniture shop. The owner/ employee had no intentions of helping me get my money refunded, if it was not for uhauls awesome customer service employees I would have never had a chance to get my scammed money back. Don't go here. Ever.Dylan G.
Le client n'a pas laissé de commentaire.Stuart L.
Le client n'a pas laissé de commentaire.WILLIAM M.
Did not have the correct size truck nor even knew I was coming in to pick up a truck even though I made a reservation over a week in advanceALAN H.
Le client n'a pas laissé de commentaire.Ryan E.
I was charged for an extra day, but uhaul refunded the overcharge with out any drama.Seamus M.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.Christopher W.
too many hidden costs, 40 $turned into 189 $charged me 25 $cleaning fee for bringing back clean truck... way too expensive.....!WAYNE K.
I wanted to do a no contact pick up and it was said to be available once I made the booking. There were zero instructions provided to get the keys from the lockbox so I still had to spend 20 mins talking to someone to obtain keys. I returned my rental before deadline the same day, swept it out, etc and took photos. 2 days later I received a bill for 3x the amount. After about an hour long conversation with uhaul, I was finally able to receive a refund. Total hassle from start to finishPHILIP M.
They are not at all responsible . I returned the vehicle on the same day with in 3,5 hours , but they reported saying it was returned after 3 days . Also I drove only 19 miles , but it was reported 119 miles. When I tried to speak them they were not at all listening to my concern and disconnected the call very rudely when I was speaking. Still I am fighting for my refund with the Uhaul Corporate because of this people negligence and recklessness. I will surely not recommend to any of my friends because I don't want my friends to face this .Sai P.
FIrst, the vehicle I rented was NOT on the lot when I arrived. Should I have been awarded the U-Haul 50 $guarantee? After waiting for 30minutes for two different people at the contractor's location to search for the keys and the vehicle I was supposed to drive away with, I was given a different vehicle. I was told there was an error on the contractor's part and paperwork would need to be resubmitted to corporate to update my contract with the correct vehicle number. However, since it would take time for the contractor to make the proper contact to correct the vehicle number on my reservation I was encouraged to go instead of wait. It was my moving day afterall and I had several stops to make and a few others' schedules to coordinate with that day. Several hours into my move, I began to receive multiple emails and text notifications regarding my NEW contract and that I should pick up at a Highlands Ranch location. The notices said call to "confirm" so I did not call about any of the notifications I would receive over the course of the next five days. I put 130 miles on the vehicle I was issued and returned it EARLY. Second, when the bill arrived it contained information from the original vehicle I was issued and NOT the van I actually drove. The mileage on my billing statement is excessive (227 miles) and does not list the terms of the contract I agreed to (79 $/ 8hrs + 125mi, then 0,29 $/mi thereafter). Last, when I called the location to ask about the inaccurate billing information, the contractor who answered the phone insisted I call U-Haul billing directly because he could do nothing about the mix-up and did not supply me with contact information. I will be calling the 800-GO-U-HAUL number next. I am highly dissatisfied with the way this contract was handled.Angela L.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Millicent M.
Le client n'a pas laissé de commentaire.JONATHON N.
It was easy and all went okTonatiuh A.
Location was sketchy the guy made do the rental through a speaker phone call.... Was the only location that really had the van we needed so we had to use it. Got charged a cleaning fee which I've never seen before idk if it's because of covid but that was a bit ridiculous. Car sounded funny didnt really run smooth like other trucks i drove. I left it on full and they still charged me for gas..... Dont recommend going to this location.COURTNEY B.
Le client n'a pas laissé de commentaire.Laurence S.
The gentleman that worked on location the night we picked up the truck was wonderful. He was a wonderful representative for u haul.JOSHUA H.
Le client n'a pas laissé de commentaire.SCOTT M.
Really disappointed in the way my reservation was handled. I reserved a 20' truck and an auto transport and picked a location close to my house. The day before my pick-up, I received a txt that my pick-up was moved 40 MILES AWAY and that the auto transport was at another location! When I called customer service I was told â€œyou should have read your contractâ€ and â€œwe got you a truck and a trailer, what more do you want? There's a shortage of trucksâ€. The worst CX I've ever had. When I picked up the auto transport, it was at a location with a fleet of trucks so why did I have to get split up in the first place??? Now I'm fighting because I was charged for an extra day even though my reservation was for 7 days, and I returned both the truck and the auto transport on the 7th day. I DO NOT RECOMMEND U-HAUL TO ANYONE. Not unless you absolutely have to, or if you're up for a fight.Michael M.
Le client n'a pas laissé de commentaire.Haley K.
I worked with two gentlemen for my Saturday rental (I'm sorry but I've forgotten their names). They were both incredibly helpful, patient, and accommodating. They made the experience seamlessly efficient and very productive. As an individual who helps many families transition into different types of housing and locations throughout south Denver Metro, I will ABSOLUTELY recommend that they utilize this specific location for their UHaul needs.Albert B.
Le client n'a pas laissé de commentaire.Alex E.
Excellent service.Brian C.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Kyle H.
i was very impressed with the location and staff. I will return to this location if I need to rent a vehicle in the future. The staff was friendly, fast, and very helpful.ROBERT W.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Cory S.
Le client n'a pas laissé de commentaire.JEFFREY J.
Very clean and professional the gentlemen in side at the front desk got me in and out very smooth and quick. They helped me compare prices for a one way trip and and back and forward trip. Definitely best UHaul place I have been to in a while as a walk in.CHAUNCEY N.
Vehicle was in decent shape. My truck was parked so close to another truck that I could barely get in. Also could not use the mirrors when backing out because it the truck was wedged in so tight. This is a huge safety hazard having to back out blind. Could easily hit another car or pedestrian. Also a great way to damage a vehicle right out of the gate if you are not proficient in backing out with another truck that is one inch away. This location needs to consider the customer when setting their trucks the night before.John F.
Mohammed & Tom were great!ANTHONY K.
nice and personableIRVING A.
Please do not change location pick-up at a days notice - give more time. Also, make sure the truckshare app/process actually allows the person to complete it without having to call customer service because it was inaccessible (i.e., counter pickup at a place with no dedicated UHaul workers).Arthur L.
Check-in/pickup process was quick as well as they drop-off. No fuss. The staff were very pleasant and professional and made great conversation as I waited for my ride. I would definitely rent from them again.Thomas W.
Le client n'a pas laissé de commentaire.ANDREW C.
It's a minor nitpick, but help getting snow off the front of the truck would've been nice. Otherwise it was great.Ian S.
Le client n'a pas laissé de commentaire.HENRY S.
Le client n'a pas laissé de commentaire.SERGIO C.
Le client n'a pas laissé de commentaire.Sarah W.
Le client n'a pas laissé de commentaire.Heidi V.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.DAN I.
Great people helping me out!Zachary P.
Le client n'a pas laissé de commentaire.SCOTT F.
Very friendly and helpful...One of the better experiences working with U-Haul...Will recommend to others and rent trucks from here again. Merci!BRIAN VINCENT P.
Truck was parked very far and hidden. It took a while for person to help us with the reservation and my initial 30mins was lost in checking in and locating the truck. The initial fuel levels on the contract was marked wrong and they charged me more on my final bill. Not happy with overall experience with the U-Location and the people at the store.PAVAN S.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Within a mile of leaving the truck screen told me that I only had fuel for 50 miles. In other words EMPTY.I had to go to a 7-11 and gas up the truck. NOT HAPPY BUT DIDN'T COMPLAINSTANLEY H.
Le client n'a pas laissé de commentaire.Heidi S.
Quick and efficient - what else do you need?Eric B.
Le client n'a pas laissé de commentaire.Peter C.
Nothing. Very professional. Thank you for being accomodating with what I needed and getting me the trailer I needed in the time I needed it.JASON Z.
A better home store helped made moving easier. I rented two Saturdays in a row and they helped with that. Merci!Dusty G.
Le client n'a pas laissé de commentaire.SANTHOSH V.
I had my registration changed 3 times, was told I had a certain truck and it wasn't there. After 90 mins I got on the road in close to what I had originally reserved (Mohammed was super nice and tried hard to help). However after having prepaid for the rental, I found out there was more taken out of my account and no one said anything about an additional deposit. I thought I prepaid to avoid that. Now I have to wait, who knows how long to get a refund! I have used Uhaul for so long but this overall experience was by far the worst. And now my whole move was thrown off and I have to do things without a truck, without help and in bad weather. Thanks a bunch Uhaul!!Terry W.
Absolutely nothing!! The man who helped me went above and beyond not to mention over an hour to help me. I was in a very scary situation and he helped me calm down and had me in tears because he was so nice!! Thank you so much for having employees like this, it's not everyday that someone goes as far as he did to make sure I had everything and to help me in such a way he did!! A million Thank you's!!!!!Dannielle S.
The business owner was very rude. I waited for over an hour to simply pick up a trailer I had previously reserved. He was busy helping customers who came into the store a good twenty minutes AFTER I did. He upcharged the uhaul hitch almost twice the cost. He refused to help me get the trailer on. There was another man there who did assist me but was unsure of what he was doing. I waited so long the link that is texted to check out the trailer when you leave with pictures expired. Again, the owner was extremely rude and just shrugged his shoulders. I will never ever go here again. I asked for a refund twice and was denied.Stephanie M.
Le client n'a pas laissé de commentaire.Efren A.
Le client n'a pas laissé de commentaire.MICHAEL G.
They didn't had the appliance dolly I requested, so they sent me to another store to get one. Was there for half an hour answering questions, just for the dolly, eating into my moving time.Marilena L M.
The rental had trash in it from previous users. I cleaned it out. The online check-in was very frustrating. But it moved my stuff just fine.Bennett H.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.Laura B.
Return was excellent. Our pick-up was a mess. We had an incorrect location which was only one block from the correct address. The computer where we tried to check in did not have any information on my reservation and ended up sending across town to an incorrect location. I finally figured out the problem after a couple of hours in major traffic. The clerk at the location where we got the truck was excellent as was the owner of the furniture store where the truck was located.CAROLYN H.
It was not on properly!!!! Safety hazard!!!!!STEPHANIE B.
The trailer was brand new! Nicest pulling trailer I've ever used.Dustin S.
Le client n'a pas laissé de commentaire.JOhn R.
Tom did a great job assisting me with getting the proper Uhaul and explained everything I had a question about.Zechariah F.
Easy day returning the truck after a long journey. Thank you U-Haul.Jason C.
Le client n'a pas laissé de commentaire.Terri M.
The location was not prepared upon arrival to issue the equipment. I waited in excess of 30 minutes for the vehicle to be processed. The primary business for this location is a furniture store & Uhaul is secondary, the service received made this evident.MARION S.
Quick and easyVICTOR C.
The guy working gave me no INFO on returning my truck so I had to call and tell them that I dropped it off after seeing all the directions for returning a car. He told me to simply drop the key in the box, no picture of the odometer or anything was mentionedEmily C.
Le client n'a pas laissé de commentaire.Samantha S.
Le client n'a pas laissé de commentaire.Kristie A.
Le client n'a pas laissé de commentaire.marian M.
Great okKYLE M.
Le client n'a pas laissé de commentaire.Colin R.
Le client n'a pas laissé de commentaire.Orlando C.
Le client n'a pas laissé de commentaire.GREGORY M.