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Richard S
Customer Reviews for A Better Rate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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U haul app and online pick up was very difficult to use. It took 3 people to figure it out! Next time will use check out in person! Truck was OK, but had many scratches and dents. When returning truck, noticed that the hand truck strap had snapped and came loose from the holder. Hopefully I will not be charged for this. Overall, move went well
Douglas GThe ladies that run the "A Better Rate Storage" are fantastic to work with and very helpful. They have a plaque on the counter touting kindness and a positive attitude which they exhibit in their work and customer service. Brava!!
Scott PThe ladies were so helpful.
Patricia MReservation didn't mention that pick up time was exact. I was almost an hour later and had to redo my reservation. If it's reserved, it's reserved. This location was having network issues due to bad weather and it took time out of my moving schedule I didn't expect. The ladies were nice and got through it quickly with their limited network abilities. I also didn't realize the steps for after hours return. If I would've been fair warned, I would've taken better pics of the truck as the site requested. It was cold and windy and I had a ride waiting on me. I didn't expect the return process to be so lengthy and luckily had my phone along to take all those pictured, of the truck from across the parking lot. May want to give some of that info up front for awareness. Also, need to verify mileage of truck because I paid almost double the cost of the truck just for mileage. Did someone not note the correct mileage during the previous rental?
Dawn BCall to see if there are any questions regarding transactions. Or provide a checklist of what to do.
lisa kThis was my 1st experience using a U-haul truck. The process was very easy to pick up and return. Will definitely use again, if needed.
Kim SJust fine.
Robert RGreat experience and a wonderful, professional team!
Elmore JI had trouble getting a signal when processing the return. Maybe a poor signal?
Willy NThis was a great size vehicle for the move we had to make to college. Vehicle rode well, packed great and was very comfortable to drive . Vehicle was in economical on fuel . I will rent from this site again. Very clean and nice staff to assist me in my move.
Charles BThe lady at the You Pa location was vey nice
Joseph WThey were so helpful! Especially when our truck broke down minutes before drop off.
Aria PI was very pleased with the service I received from pickup to drop off. Just keep on doing what you're doing!!
Jon CCan't believe a $20 after hours service fee was added to drop the keys in an outside box. Other U-Haul locations in Red Lion and York did not charge this fee in prior rental experiences in the past 12 months
CHRISTOPHER BTruck needs repair. Water breaching the drivers side door during a rainstorm. Video provided to location.
BRIAN SLocation was very nice, updated, clean. Customer Service People were all helpful and very nice. There was an incident though which was rather very concerning. First experience using this location, and I was charged for 3 days, Rental, 3 days of Safe Move Coverage, when only having and doing the use of one day, about 7-8 hours, 25 miles use. I was credited by customer service the same day I questioned this and that was excellent of them! But I was charged 20 dollars on "after hours service fee" and for most likely that I did not do a self check in? That was lame to be charged and not the dealers rules...but Uhaul's and a money grab.
Kevin OI waited one hour in the parking lot for a code for the key box. I think it would be a good idea to not have your customers wait an hour for a code, it should show up in the app.
Russ MI was overcharged by over 400 miles
Adrian JI used mobile pickup. Struggled with "location services" while trying to use because I was using through the link provided by uhaul and website on my phone, not the app. You have to download the app to use mobile services. You might want to make sure your customers know this clearly- would've saved me a lot of time and frustration! Other issue is I didn't know if pictures I took would work (fuel level/mileage) -never received a confirmation if they went through. Mobile pickup is great idea but needs work. Merci.
Tricia BI tried multiple times to check in when returning the truck. I read and followed all directions. It would go to return truck, then to a blank screen and would go no further. I finally just dropped the keys in the drop box and left the truck. Very frustrated! I called the rental office this morning. They could see my attempts and did the check in for me.
CATHY WNo improvements. Everything was smooth getting the truck and returning the truck. Essentially a total of ten minutes for both operations combined.
Jason BGreat people to deal with. Used this location before.
Judy GExcellent employee’s! Thank you!!
Dolly RFriendly staff. Excellent equipment. Will rent from them in the future.
DENNIS JThe truck is very nosey , other than that truck is easy to drive.
William TAll the staff are wonderful! I would recommend this location to anyone! EXCELLENT!!!
Dolly RHelpful staff
Brian FThey went above and beyond at this location. My truck was ready, clean and smelled great too! The ladies in the office were so helpful and I was able to rent a storage unit while I was there too! Whatever the manager is doing there is how other Uhauls rental locations should be. Highly recommend
James HThe cab was not clean. Found old dog collar. Was dirty inside. Before we started there was some type of bugs crawling around. Either fleas bed bugs or nymphs
Jackie CI arrived to pick up my uhaul and the place closed early. It took a long time to virtually check in which was precious moving time I was paying laborers by the hour. I'm not phone or computer savy. Fortunately my son and a helpful employee who did answer the phone guided me through the nightmare
Stephen TVery good customer service.
Urvish PStaff was very nice to work with.
Dan RUhaul needs to provide better cashier equipment and technology for this location. They went above and beyond and provided service well above necessity. I've never had a better experience. They deserve better support from uhaul and better equipment.
Samuel DGreat experience! I was able to pick up my U-Haul after hours with the designated lockbox. In and out within minutes.
Jacob SThe prices are higher then the actual place for. 8 hours
alex rExtremely kind, professional, friendly and knowledgeable! Smooth transaction!
jeannine hNagelected to tell me that if I return the truck after hours. That I would be charged an extra day. If I knew that. I wouldn't have hurt myself trying to get it unloaded so fast.
charles fThe cab wasn't clean, alot of dirt and the dash was very dusty you could tell it's not been cleaned. Staff was friendly though.
Amy MThe service was very good.
RICHARD KThe self check-in app was frustrating with all the pictures additionally when I first arrived to pickup the vehicle and allowed my location it kept telling me I was not at the locations.
ANTONIO FExcellent quick service, clerk very friendly and courteous Will definitely use this location again
KEITH KI showed up to a flat tire on my U-Haul tire was filled with air but employee had to stop and have plug put in tire to return it
MICHAEL DYour app and website would not let me return the vehicle. Not sure why, but was very frustrating and inconvenient. Please improve on the return process when it is after hours.
layne cI had an excellent experience renting a truck from your company. You made the process easy and I cannot express enough how pleased I was with your customer service. From calling and reserving the truck to dropping it back off. I will return for all my truck renting needs. Merci!
Kelly CBunch of complete Horse Shit. I have a documented 11 miles driven on the vehicle used. I put $10 in gas into it after using it(Knowing that was more than i needed to replenish what i used). Meanwhile the assholes at the rental place charge me an $18 gas surcharge anyway. That's a complete bunch of garbage. Even if i didn't put the $10 in $18,75 is more gas than what you would use in the documented 11 fucking miles i drove. A complete scam job that the consumer protection agency will hear about.
Michael FThere was a mix up on someone's part that caused about an hour delay. The on line did not work to get the key. It said the key was in the truck in the back. It was not. I had to call the emergency line at ABRS and they were able to get a key for me. I had to wait on hold for over 15 minutes with the call to U Haul. And they could not help me, they needed my wife to call in. Then we would have to hold on for another time to get service. That was when ABRS called back with the key instructions. Was not happy with how U Haul helped with this.
Anita AThe $20 fee is you dont do self check in is....RIDICULOUS. I am retired...have less than good eye sight to do that on my phone. Just not right! I also just needed a small truck for 2 hrs but had to pay more because they only had a 20 ft truck.
JOSEPH MCUSTOMER SERVICE SUCKS!!!!!!!!!!!!! YOU CAN NEVER GET THROUGH TO THEM ON THE PHONE UNLESS YOU HAVE EATEN BREAKFAST, TAKE A SHOWER, CLEAN YOUR HOUSE AND MOW YOUR GRASS, AND THEN AFTER ALL OF THAT, THEY MAY ANSWER. THEIR WEBSITE SUCKS JUST AS BAD!!!!!!!!!!!
ORLANDO BLove the self check in. Very seamless process and I like the photos- that way there is no hidden charges or surprises. Worked perfectly. Thank you!
Valerie LService was great , easy to rental & easy to return!
Kathy RBetter Rate Storage is great. However the agent, Silverback Services of where we were routed to pick up our truck is terrible and very unprofessional. Our truck was not available for us on the day we went to pick it up and we had to be delayed 2 hours trying to remedy the mess of a situation that happened. I will never use this method of pickup and will not recommend Silverback Services because of the rudeness received to us and the unwillingness to help with correcting the issue of our truck being taken by another individual. Our experience was very stressful and not anything I would recommend to anyone else. Better Rate Storage saved the day for us when I called them and explained the situation and the dissatisfied service we received at Silverback Services.
Vada FThe ladies at that location were very nice and I appreciate their willingness to assist.
Veronique BAssigned me a drop off location that wasn't in operation for U-Haul.
SANDRA HThe u-haul share return process was horrible. The website would not grab my location even though I had granted location access. I downloaded another browser to try again and it eventually found my location. Adding pictures to the steps in the return process made the mobile return nearly unusable. It only let me add three photos for most of my experience. I would get to step 4 and try to add a photo of where the truck was parked but it would not upload the photos. I eventually figured that the 4 photos were probably too large in file size to be uploaded. So, I switched to the front facing camera with lower resolution and it finally uploaded. I work in IT support which I why I came to this conclusion. It should not take a person in IT support to figure out how to return one of your trucks. I will not use U-haul again.
Dalton WNo comments to add. The truck rental process went smoothly.
Edward BI had movers that never answered my call for two weeks and had to switch to new movers last minute . They do not cover any differences in money if this happens and you have to switch last minute since their movers through U-Haul are advertisements . Tried to find different movers and five of them weren't even real places and were located nowhere near red Lion pa per filter I entered to search in the area . The day of moving we were supposed to get our truck earlier than the scheduled time and nothing was available we had to get a new size truck and truck share because ours somehow was relocated to north George street instead of in red Lion . Let's keep in mind that I also paid for all of this a month and a week in advance and it all went to hell a week before moving
Raylin N