Le client n'a pas laissé de commentaire.Yolanda G.
Customer Reviews for A Better Self Storage South Academy
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Colorado Springs, CO 80916
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi :
10h am à 2h pm
- Mardi au vendredi :
10h am à 1h pm / 2h pm à 2h pm
- Samedi :
10h am à 2h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CYNTHIA B.
Le client n'a pas laissé de commentaire.Myron W.
Le client n'a pas laissé de commentaire.RUTH H.
Le client n'a pas laissé de commentaire.Brad L.
Le client n'a pas laissé de commentaire.Leonard T.
The only thing I'm really not happy about is getting charged, what seems to me is made up fees like an environment fee. Also don't understand why I got charged for using the vehicle for hours after I turned the vehicle in. Don't really like the fact that I had to take pictures And make sure your truck was safe and dependable, especially since I'm not a mechanic. Just seems like your not too concerned about anything other than getting paid. Not thrilled about being charged full price before I even used the vehicle. I don't mind paying but paying for more time than I used especially when I had to do all the work just doesn't seem fair.Randall L.
Keep the truck washedDELLA A.
Le client n'a pas laissé de commentaire.DAVID D.
I had rented a truck from a UHaul close to my house but they moved me to another location because they didn't have the truck I needed. Then the 2nd location said their truck was only for "out-of-town" rentals and I needed an in-town truck. So they pushed me off to a 3rd location that was 10miles from my house! I had to pay an extra $22 in mileage usage because this company couldn't do their job correctly!KEVIN S.
Le client n'a pas laissé de commentaire.Alexander S.
Keep up the good workANTHONY H.
Harry was AWESOME! He was Extremely helpful and simplified the check in processes. Explained to Harry, I had to take the trailer to another location 10 miles away. He said no need, he can take care of it form me here! Highly recommend!!!ROBERTALLAN D.
Scheduled to pick up the truck before office hours. Your online check in process was not very user friendly. Never did get through it all. Agent showed up and finally checked me in himself.Steven C.
Easy in, easy out.Charles M.
Customer service from Ted was top notch. Vehicle was in excellent shape and the whole process was pretty straightforward. I will be using this location in the future without a doubt. Merci.CHARLES R.
Le client n'a pas laissé de commentaire.GARRETT R.
Le client n'a pas laissé de commentaire.Danielle Z.
We were dropping off a tow with a car on it. The service personnel didn't know how to do it at all. Asked US to disconnect the car ourselves, AND back it up to a parking spot WITH a 20 foot uhaul truck. Very disappointing that an employee of uhaul doesn't know how to work their products.Darrell David S.
Le client n'a pas laissé de commentaire.JENNIFER J.
Le client n'a pas laissé de commentaire.Peggy A.
Thank you for your service.PAUL N.
Le client n'a pas laissé de commentaire.VICTOR R.
1. Did not explained return procedure for text message and self return procedure at all. 2. Did not check gas amount correctly when they check returned vehicle. And when i did initial check in when i did website check in, the gas amount was wrong. So i had to adjust it. 3. When i call to fix the mistake, they told me that they didn't know who checked the vehicle and there was nothing they.can do since they summit the report. And they told me to call uhaul customer service,which took 3 hours to talked to someone.In K.
There was no dolly or blankets in the truck. I needed those and it took and hour to get my truck. That online mobile check in was horrible. Kept having to download IDs three times. Next time I move I will use Enterprise rent a truck.Stephen S.
Great service, fast and easy access/parkingCOLIN F.
Le client n'a pas laissé de commentaire.JOHN C.
Very good experience. Great job!KYLE C.
Le client n'a pas laissé de commentaire.Jennifer R.
Le client n'a pas laissé de commentaire.EDWARD E.
Le client n'a pas laissé de commentaire.ADAM J.
Nothing. Your staff was great she helped out getting my rental done. Great experience.VICTOR V.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.SHIRLEY R.
Our chains drug underneath causing them to snap in half. This entire move has been a complete nightmare thanks to uhaul but setting us up right in the first place. Never ever ever again, that guy was high when he loaded me up, his manager let him train on us and drive away not even two inches about the ground. The whole dang thing was Insanity!!!MARY K.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.HANNAH S.
The only thing I like to mention is the costume service in this location is horrible, the lady is very rude and not polite!Luiz fernando G.
Very easy Process love the 24 hour truck shareJEROME B.
Le client n'a pas laissé de commentaire.GLENN K.
Le client n'a pas laissé de commentaire.JACK G.
Le client n'a pas laissé de commentaire.CHARLES C.
Le client n'a pas laissé de commentaire.Sydney P.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.WILLIAM T.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.DESTINEE A.
Le client n'a pas laissé de commentaire.Amber M.
The CSR at this location was nice and inviting but not at all thorough. I went to rent a car dolly which I had previously a month before for the same car. She said my truck wasn't compatible. I second guessed her and wouldn't you know my truck was completed in the computer. Then we wanted to return it at our home town. She had it put into the system 20 miles away. She told us oh just change it online later. What a deal just to return to a different location. Usually uhaul has been topnotch but this location botched everything!JERAMY W.
Other: vopen the business like other UHAUL companies: at 7:30 amâ€¦. And give the customer the choice to pick up the rental the day before.CARMELLA V.
The rental experience was made easy, uhaul representative was very knowledgeable and helpful. Only one thing, have not received receiptANGEL T.
Le client n'a pas laissé de commentaire.OTHELLO J.
Le client n'a pas laissé de commentaire.Dexter Q.
It was towedJason W.
Le client n'a pas laissé de commentaire.Christopher R.
Smooth as can be and my rental quote was spot on.David M.
there was a big misunderstanding and so I had to drive two hours to pick up the truck and then two hours home so i can load the truck. Now if UHAUL is gunna do business this way and then charge people without telling what it is for you are wrong and I will tell everyone I know. I will NOT use UHAL again.Charity P.
Le client n'a pas laissé de commentaire.WAYNE R.
Le client n'a pas laissé de commentaire.MATTHEW F.
Stephanie was extremely friendly and got me into a truck and on the road in no time at all. Which considering I was a walk-in was pretty impressive! Thanks Stephanie!SETH L.
Keep up the good workGENEVIEVE P.
Le client n'a pas laissé de commentaire.Angel Z.
Le client n'a pas laissé de commentaire.MICHAEL M.
The lockbox location could be better explained. We had a difficult time trying to find that. We thought the uhaul place was within the â€œBetter Shelf Storageâ€ so we searched for 20 min trying to find the key box. The only reason we found the box was because there was another customer trying to find it and we teamed up.Shahnee F.
Not this sites issue but my reservation changed multiple times which was frustrating.RICHARD E.
Le client n'a pas laissé de commentaire.Marcus E.
Rain was coming in through the weather stripping around driver side window. Truck was not ready when we arrived.Daniel D.
Le client n'a pas laissé de commentaire.BRITTNEY M.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.Joshua G.
Le client n'a pas laissé de commentaire.Christina G.
Excellent customer service, the staff went above and beyond to help me. Will go there again.Charlotte T.
Le client n'a pas laissé de commentaire.MARK N.
Friendly helpful staffWILLIAM N.
They added insurance without my knowledge and an over night charge because I had to have it back before they opened 2 lady's at desk were rudeTROY C.
Le client n'a pas laissé de commentaire.LUTHER S.
Le client n'a pas laissé de commentaire.Eric L.
It was not easy to find the lock boxes with keys; the photo provided by the online check-in was not of this location, and I mistakenly went to the wrong door at first. Otherwise the pickup and drop-off process was the smoothest experience I've had with U-Haul to-date. Much easier to use the online check-in than have to work with someone at a desk, though some clearer instructions might be called for. (I relocked the key box, since I didn't know what to do with the lock after I grabbed the key, for instance.)Michael R.
The ladies are very friendly, helpful and professionalCheryl C.
Le client n'a pas laissé de commentaire.Carri D.
Le client n'a pas laissé de commentaire.Keala U.
Le client n'a pas laissé de commentaire.Martha G.
Excellent .REBECCA R.
Just want to acknowledge the person who helped me get an early check in. Trucks were scarce and I was moved 3x to the final pick up point. Each person on the hand-offs was splendid, but the woman who assisted me in getting an early check in allowed me to pick up an elderly gentleman moving from assisted living back to his home. Her customer centered assistance allowed an old manâ€"and Korean Wat era veteranâ€"see his home in the daylight hours. Moves are always about human stories. Your associate did something really humane!EDWARD C.
I had to pay for a dolly i didn't request is the only problem i had.Alicia T.
Le client n'a pas laissé de commentaire.Ashley R.
Computer system was down, had to wait for payment.John L.
Have paperwork for people when system is down or unable to use.JUDILYNN H.
Le client n'a pas laissé de commentaire.NATASHA O.
Le client n'a pas laissé de commentaire.RAUL G.
the customer service representative was wonderful!Heather S.
Le client n'a pas laissé de commentaire.Javier G.
Stephanie was one who made my experience awesome! She was very helpful & even came out to meet me by the truck I was returning back after using. I was very impressed because she was the only individual working at this location and she made me feel like family. It was definitely best customer experience I had using U-Haul for many years, I am definitely keep looking forward to use you guys if y'all keep this up !!! Thanks again Steph!!!DEVON P.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.DANIEL R.
Outstanding customer service. Holly Davis went above and beyond to make this my quickest, easiest rental experience ever..She deserves recognition for exemplary service.LISA R.
That ladyWILLIAM S.
Le client n'a pas laissé de commentaire.Claudio R.
Le client n'a pas laissé de commentaire.DEXTER J.