Make the online return more functional or have a backup option to verify drop off. I had problems with verifying the location of my drop off and as a result will most likely be charged more because of it. Not happy with that.CONOR L.
Customer Reviews for A N A Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Somers Point, NJ 08244
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 10/24/2021: Fermé
- 10/30/2021 - 10/31/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
A N A took excellent care of us, explaining everything we needed to know, ensuring we had a lock, and making sure our drop off went smoothly when she was not there. The U-Haul online initial reservation experience is good, until you actually try to use your phone for pick up and drop off, when it becomes confusing and frustrating. A N A Towing made it easy for us, and the process was very quick! Two thumbs up! We will definitely be back when we need to rent a truck again!MARY B.
They changed my agreed on rate. I agreed to 0,79 $ a mile for a pick up online. They then told me where to pick it up. Well that location changed the rate to 0,99 $. Spoke to corporate and they changed my rate back to 0,79 $. So I still rented truck. Turns out the local location switched the rate back to 0,99 $. Very shaddyRobert L.
Le client n'a pas laissé de commentaire.Patricia R.
The parking lot was full of trash. The U-Haul was filthy inside. Dirt and trash in the interior and the steering wheel was so dirty that it was sticky. I had to sweep out the back, throw out a piece of glass and a curtain rod left behind by the last person. An indicator light kept coming on about stability. I was very disappointed.Janeen S.
Le client n'a pas laissé de commentaire.MICHELLE K.
The back door senser was bad so it kept coming up on the dash that it was open.Michael J.
The people at ANA Towing could not have been more nicer. Great location in Somers Point NJ.Peter K.
Not that the equipment wasn't clean - it was. But it clearly had a problem with a door sensor that insisted a door was open when it wasn't- obscuring the odometer which made it impossible to track mileage. And it wobbled all over - seems to be a trait of these vans I guess.Gerard C.
The online check in did not work.BRAD W.
Jen, the lady in charge was VERY helpful!!!Stanley R.
Le client n'a pas laissé de commentaire.Eugene W.
Le client n'a pas laissé de commentaire.Jay C.
The drivers cabin was dirty!!Karen J.
The location of the van rental is not correct in the system. I was dropped off by an Uber on 3rd Street in Somers Point and the no longer have rentals there. My reservation had the 3rd Street address. Fortunately, the team there quickly arranged a ride for me to get over to the New Road location. The service there was excellent. Please FIX the address in the system so no one goes to 3rd Street.Susan W.
Le client n'a pas laissé de commentaire.GERALD M.
Nothing reallyJoseph C.
Have rented uhaul several times from ANA. Super friendly people, professional service and always a smile from the staff. Living in Florida now but highly recommend them to anyone in the Somers Point|Ocean City Area!MARK B.
After unloading my things I discovered trailer had a leak, luckily I wrapped my antiques good enoughMICHAEL H.
The drop-off location for me was difficult. The hours of operation were not accurate. I showed up on a Sunday morning expecting a live person and the location was closed. I called the listed phone number and was greeted by a full mailbox with no helpful information. It took me several additional phone calls before someone could recommend a solution.Anthony D.
Le client n'a pas laissé de commentaire.James O.
I would never ever recommend UHaul to anyone - the service at Somers Point was beyond exceptional but the UHaul as a company is horrendous - changed my reservation with no notice to me - on hold trying to get service for over 2 hours at three different times - the only reason I got a truck / that was reserved two weeks prior / was due to the kindness and help from the two staff in Somers Point - UHaul could have cared less and did nothing to accommodate or help - never again - will drive wherever I have to for another companyJEFFERY M.
Le client n'a pas laissé de commentaire.Charles C.
It can be very nerve racking when you're on a tight schedule and are told you're rental will not be at the desired location. Especially when you're told it could be 150 miles away. For the amount charged the guaranteed pickup should really be guaranteed.CHARLES C.
I had a reservation to pick up a motorcycle trailer on a Saturday and they just decided to not open. I understand that things happened but I don't understand why no one could just see if there was any reservations for that day and call me and say that their location would not be opened. Kind of screwed up my whole day.GABRIEL W.
Employee at the desk was friendly , organized and made the entire experience pleasant .WILLIAM R.
Le client n'a pas laissé de commentaire.KIMBERLEY W.
Le client n'a pas laissé de commentaire.STANLEY B.
Le client n'a pas laissé de commentaire.Beth Ann D.
Le client n'a pas laissé de commentaire.Nikki K.
Le client n'a pas laissé de commentaire.TODD F.
Le client n'a pas laissé de commentaire.Maureen C.
Le client n'a pas laissé de commentaire.MICHAEL G.
Service was great, quick, thorough and helpful. Merci.RICHARD N.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Rudolph B.
Le client n'a pas laissé de commentaire.PATRICIA D.
Le client n'a pas laissé de commentaire.BRIAN W.
Le client n'a pas laissé de commentaire.JAY K.
Le client n'a pas laissé de commentaire.Francis F.
Le client n'a pas laissé de commentaire.Philip D.
Le client n'a pas laissé de commentaire.MITKO P.
Drop off was quick and easy! Definitely would use there location for drop off or rental againTHOMAS M.
Le client n'a pas laissé de commentaire.Ernest P.
The check in desk young lady was super efficient and knowledgeable. Very helpful hooking up. I will be back JUST because she treated me so well! I just wish I could remember her name to give her credit.RAYMOND G.
Le client n'a pas laissé de commentaire.GARY A.
Had the lockbox so we could use the UHaul 24/7 service.Robert M.
Le client n'a pas laissé de commentaire.Clifton R.
Le client n'a pas laissé de commentaire.HOWARD S.
Le client n'a pas laissé de commentaire.mark B.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.DAVID K.
I rented a 10' truck and it was clean and easy to drive. Picking it up was easy, dropping it off was a little harder as I couldn't sign into my account for some reason. I dropped it off after hours and ended up having to call the 800 #. After waiting on hold for 20 minutes someone helped me return it. The price per mile was kinda high ($.99 per mile and I drove 228 miles) but overall it helped me move my stuff. I would use them again.PATRICIA S.
Another awesome experience start to finish. Merci.mark B.
Nothing really. It was easy, fast and convenient. I think that checks all the boxes for renting a truck.GALE S.
Fantastic customer service and super friendly staff!mark B.
Le client n'a pas laissé de commentaire.Carl S.
Excellent! Helpful and resourceful.ALEXIS R.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.Patricia H.
Location was perfect. I returned equipment afterhours and left it on the lot so I did not have the chance to speak or engage with anyone on that location.DAVID J.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.JOANNE P.
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Shari B.
We had confirmed our reservation with a local location. When we arrived, we were told that they did not have our truck available. They had to call to another location to check availability. Luckily, they had a truck available. If they had not had a truck available, we would have been stuck and extremely unhappy. UHaul should not have confirmed our reservation if it was not correct. We were unhappy we had to drive further to retrieve our truck and we were upset at that thought that our reservation might not have been honored. UHaul needs to do better.GLENN E.
Van I used was in excellent shape and drove like a Cadillac. Smooth ride and handled like new. Young lady at the office was very pleasant and prettyLawrence C.
My second time dealing with ANA and again a great experience!JOHN B.
Everything was greatBRENDA P.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.Maria J.
the drop off instructions are extremely unclear. the address of the actual place is entirely different from the actual drop off location and no one told me that. it's about 4 miles way. very much a disasterjonathan S.
Le client n'a pas laissé de commentaire.Karen M.
Mileage wrong. Fix it pleaseDAvid B.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.Richard C.
Friendly service and very convenient. Thanks for a clean vehicle.John Q.
My rental spanned two days with different mileage rates, yet all of the mileage appears to have been billed at the highest rate.DANIEL B.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Box trucks was dirty inside and I returned the trucks with the exact amazing and have a picture of proof yet I was still charged for gas.OLLIE T.
Le client n'a pas laissé de commentaire.NANCY O.
Le client n'a pas laissé de commentaire.ROBERT M.
Smooth transaction, friendly staffLori G.
Everything was good no change neededPeter C.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.PAULR L.
Great job happy holidaysJOHN F.
Le client n'a pas laissé de commentaire.DALE P.
The electronic only pickup did not work.Robert T.
Make sure when someone is picking up equipment after hours that the order is double checked. The hand truck and blankets were not in the truck.Edward T.
ANA continues to provide extraordinary service in all aspects of their growing business. I never hesitate to call/recommend them when needed. They do an even greater service now by combining their services with uhaul.Samantha P.
Nothing. They were very good.John C.
Le client n'a pas laissé de commentaire.KENNETH M.
The customer service person was very personable and knew exactly what you needed to do and the whole rental and transaction went very smoothly.MARC B.
Very helpful team.W V.
Drop off was easy and simpleLisa B.
Le client n'a pas laissé de commentaire.DAVID B.