Easy location and the guy was right at the gate.
Jonathan Seibert
Customer Reviews for Anova Envios
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lady wos so nice ,very good attention !!!
ILEANA HERBELLOAmical
Athena BertucciMuy profesionales con excelente servicio. El acceso para recoger el Van es un poco incomodo pero no es culpa del personal que trabajan ahí.
Eddy ExpositoAbsolutamente nada de quejarme, súper amistosos y muy atentos, 10/10!!
LAWRENCE IBANEZMore advertising on the road is needed to make the location known. A very busy road made it difficult to identify. U-haul Vehicle parking was a walk away, not convenient for a busy city.like Miami.
mark mccraryReplace windshield wipers, leave a full tank of gas, fix the A/C in the cab, and fill out the paperwork correctly online so I can pick up my equipment at the time I scheduled my pick up.
Timothy McPhersonincorrectly logged the return mileage to charge me more. I returned it after I added gas and they charged me AGAIN for more gas. the truck they provided has really bad tires. Never again! They were very quick to charge more money, but waited several hours before they sent me the final receipt. BEWARE!
Catalina hernandezAdemar is so helpful, I was able to do my move seamlessly
ERIKA PATINOSuper recomendables, 100 % eficientes. destacado la actitud y voluntad de solución.
Alejandra FrauI got the van with trash in it and then got a trash fee…
ANA JACOMEMejorar precios de ser posible
jorge martinGreat ladies working there, very accommodating
Robert LyonRien
mayco vasquezThe process was fast and easy
ASH ARIASHelpful associates and easy parking.
Christopher HipskindThe location doesn’t accept cash and that, to me, is a little suspicious.
Humberto MoralesTiny office in a strip mall. Trucks parked in residential neighborhood. No lot.
eric braunCustomer service was excellent, just wish the location was bigger as far as parking and accessing the vehicle.
GALO PACHECOQue tengan camiones más grandes por lo demás todo excelente gracias
CARLOS PEREZexcellent service
Sean KochI got the car dirty and then I was getting 100 charge that they never told me about when I dropped off the truck I really don’t recommend this place to no one
YONY LABRADAOne of the breaking lights doesn’t work
Elizabeth SarmientoThe truck had water leaking in the box area due to heavy rain
Kenialys GarciaIt was great, the charge was fair and I received a receipt later same day after returning van.
Evaristus MainsahKeeps same service same people same trucks
Víctor MandiniPerson at counter didn't speak English and made it difficult to converse.
Valentin DJONOVICBigger space
jason legebreCheck engine light was on, gas cap was on but indicator said it was not, fuel usage monitor was broken as well as trip odometer .
Ryan BrooksPeople are very nice and attentive. The only thing is that the van was very filthy on the outside and banged up and also for some reason after I declined to obtain insurance on my online reservation, when I arrived to pick up rental I was forced to take the insurance. She said Uhaul no longer rents without. Later I called UHAUL personally and rep very kindly refunded my insurance money.
Nidia DelgadoPropre
Andres VelazquezPoor communication ~ no trucks available and no one notified us of any potential issues
NORMA PUEBLAMy rental van was dirty inside and then Ibwas surprised to see in my bill I was charged $25 for cleaning. ABUSED
Fernando EnriquezWhile I was reminded of the truck being returned cleaned there was debris from a prior client on the box of the truck, The cabin left a lot to desire also... I returned the truck within hours on the same day and on Monday, Uhaul was calling me to ask me when will I return it. evidently, the truck was not checked back in. I returned it while the store was still open and spoke to a young gentleman when I did. Returned the truck with more gas than I took it in, however, the receipt shows I returned it with 1/2 tank and took it out with around 3/4 (not true). Next time I will have to go to a different Uhaul agency.
jose cortijoThere were nice and accommodating. Nothing to say except they did a great job!
Guillaume LausseureThe ladies there were awesome, very helpful and professional. Thebexperience.was ezcellent, I plan to rent another van to complete my moving mission very soon.
ARIAN GELPIVery good
aldo gonzalesvery helpful staff
William FerrerThe van had some external damage, and was unwashed, that did not impact the operation of the vehicle. The van has a full tank of gas and the inside was swepted out.
Douglas Toddit was ok, the truck was not in good condition
Alvaro Mantilla De La TorreTerrible service and very rude. I was overcharged almost 3x what should've been the bill and have not been able thus far to get refunded
Francisco L. Scannonefriendly and courteous employees, I will be back in the future when I need a car or van
John ColeThe best in miami area
Jesus AlfonsoVery good attention and service
luis zamurraGo to another location where the manager is properly trained to address their company situations without blaming, failt find and back talking to customer who reserves a truck in advance with a credit. Go to another location where senior manager and other manager realize their jobs is to apologies to any customer for any inconvenience and disfuse any stressful situation with options and solutions not back talk and brush off a stress customer due to the company's inability to follow through on agreements. But should be looking for other mean to resolve and satisfy customer. Go to another location where manager are aware that 1 customer is not 1 customer but many ,since that customer can have an influence on many other family,friends,neighbors and co worker. And Go to another location where senior managers can take the lead to protect the company image when a customer tell a young manger they need to stop back taking and be quite since they are representing the company on company time with the company's customer to keep retention. I can over look the young manager inexperience but since there was also a senior manager and she showed no loyalty to the company or appreciation for the customer in these difficult financial time. I would say this. Go to any other place but this place if you want a place that can properly deal woth you as a customer. This being said never again will this place see me ,my finances, or friends ,family or any one I know..this the uhaul system with show in the future. But I always like the uhaul company and service Ben the return call service representative redeemed that fact fl very nice customer service. Thank you Ben .
WANDA RAMIREZThe worst customer service I have ever seen in my life. Lost of respect, bad manners, not polite and not gentle , rude people and use of bad language inside the shop. They screamed and disrespected me the whole time there as a customer. Employees have the worst level of education. Uhaul should be shamed to hire or contract people like these in your team. I would like to make a huge complaint in customer service department
Lisette Pereira AguilarHi, I went to my U-Haul location and it didn't have my truck. I would have appreciated a heads up. While it wasn't ideal, the phone number worked and the second reservation went well. We ended up having to go further since this location was further away, so I would appreciate if we were given some free miles to make up for this. As for this location, the folks were incredible and professional.
Marshall Irby