Customer Reviews for A P Self Storage
(Concessionnaire U-Haul dans le voisinage)

168 évaluations

409 Hopewell Rd   Fairmont, WV 26554

(304) 816-4133

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 816-4133

409 Hopewell Rd
Fairmont, WV 26554

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

More dogs in the office. :)

Micheal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonetta Lea M. 
Évaluation :
5

Equipment is always cleaned and ready. The staff goes out of their way to see that your experience with them is always a good one.

George Steve T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wade W. 
Évaluation :
5

Other than the entry road being extremely rough and rutted, everything was great. The representative was very friendly and knowledgeable. Would definitely recommend them and use again.

Judy Ann P. 
Évaluation :
3

The road to the vehicles need to be updated. There are a lot of potholes and bumps that cause the vehicle to rock back and forth hard.

Johnathan K. 
Évaluation :
5

The truck we wanted had a flat tire. It had just been turned in and they did not have time to change it before we needed it. We were offered a smaller truck (the only other one they had available) at a discounted rate. None of the problems were the fault of the young lady running the location, yet she went to great lengths to make things work. She is a shining star in regards to customer service! Would definitely recommend this location and will go back when we need a truck again!

Michael Clayton C. 
Évaluation :
5

This is the best Uhaul company I have ever done business with. The equipment is clean and ready at the time they say it will be. The woman who manages this location is very friendly, and she provides exemplary customer service. This is the only Uhaul in this area that I will rent from!

Gretchen D. 
Évaluation :
2

First off I reserved a 15 ft truck only to recieve a call the next day to tell me only 10 ft truck was available. Pick up time was at 8 am. Got to pickup location at 8 to find out they didn't open til 9. Sat and waited til about 9:15 til someone showed up to tell me no trucks were checked in and ready to go. The girl at this location did her best to speed things along. Overall very disappointed in service. I mean how do you as a company guarantee a pick up of truck an hour before store location is even open.

James Roy R. 
Évaluation :
4

The entrance roadway was very rough. Otherwise, EVERYTHING was very professionally handled. Very satisfied.

donald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
1

First off, I am STILL waiting on my refund that I have talked to three different people about. Second, the uhaul was not clean and was covered in dog hair, which I am allergic too. After making numerous phone calls no one could help me with my situation. The dolly I requested was not provided which made it almost impossible to move certain pieces of equipment. The road to the uhaul location was pretty rough for a car, maybe include that in the location description. I would not recommend this service to anyone.

Colin H. 
Évaluation :
2

The woman working there was pleasant, helpful and knowledgeable. However, the dirt road to get there is full of large potholes and is in need of paving.

Alice M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Eugene G. 
Évaluation :
5

Always a pleasure to converse and conduct business with the staff at A P Self Storage. The staff always goes out of their way to see that you have a good experience with them.

George Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Charles P. 
Évaluation :
5

It was so easy to rent a uhaul there. The women in charge was sweet and easy to talk to. I ordered it online and went to pick it up at the time I indicated that I would. It was ready to go!! Will use again!! Stacey

Stacey Lynn C. 
Évaluation :
2

Had to climb a super steep and bumpy dirt road. No signs to clearly indicate where it was. Had to rely on a neighbor who had a sign telling you where they were.

Robert N. 
Évaluation :
1

The truck was clean and well maintained but the road was in horrible condition getting to UHaul. I would find another location next time, I can't see how they get much business there.

Gregory J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Lee N. 
Évaluation :
5

wonderful person to work with

Marshall Jr L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F. 
Évaluation :
2

Everything was fine with my experience but the only thing that needs fixed is when you take the gravel road up to the location is really,really bad. I have a normal new car and this road has big ruts in it every 5 to 10 feet and it's all the way across the road. Plus it's a gravel road so that doesn't help. It was awful. They were deep ruts at that that you can not miss when driving up the steep hill. If you could get this road fixed it would have been a perfect experience. I just didn't like the gravel road, up a steep hill with big deep ruts across the whole road, every 5 to 10 feet you have to drive thru going up to the location. Not every person owns a high truck to get there.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Michael M. 
Évaluation :
3

Location is off main road and up a bumpy, dirt road. Representative was very nice though

Virginia B. 
Évaluation :
3

Customer Service was excellent and the representative was knowledgeable and friendly. The road leading to the site was difficult to drive on. Although the trailer was clean, it had an old style hitch without a device to attach a lock to prevent theft. Also the floor of the trailer was very weak and needs secured down to the trailer frame.

Joseph M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Edward L. 
Évaluation :
5

Great service and very nice to work with.

Steven James C. 
Évaluation :
5

The lady that runs the place was super nice and very helpful best uhaul location ive ever been to

Courtney Dawn H. 
Évaluation :
5

They were great helping me to get the equipment and load my car up. Merci.

Tangela C. 
Évaluation :
5

The service and equipment at this location was excellent and raised the bar for everyone else. The only improvement that comes to mind would be to do a little roadwork on the access road.

Paul K. 
Évaluation :
5

The lady who does the paperwork is amazing. She's always friendly and courteous and helpful. I really like renting from here b/c it's always a good experience.

Benjamin Daniel G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
4

Excellent service with a smile! To improve? Take a road grader up that road and remove someone ruts.

David H. 
Évaluation :
5

Always a pleasure to deal with A P Self Storage for my U-Haul rental. Reservation always ready, equipment always clean and ready and staff ready to see that customer has the best experience.

George Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua Dylan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gracie M. 
Évaluation :
5

Mariah is the best. Knows her business.

Rafael D. 
Évaluation :
5

Everything was great.

Mary C. 
Évaluation :
5

Mirah takes customer service to a new level. She is knowledgeable and efficient in seeing that the customer gets the best service. I have been dealing here for several months and will continue to return for my monthly rental.

George Steve T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maynard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levon P. 
Évaluation :
5

Nothing.. Best customer service ever Bright. Knowledgeable Prompt..

Walter U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene J. 
Évaluation :
5

Continue the current work underway to finish the road up to the site.

Kerry S. 
Évaluation :
5

The lady who took care of me when I got there was absolutely wonderful! She was so kind and informative. I will definitely be going back here in the future.

Carrington R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Wesley M. 
Évaluation :
5

The lady who helped with the rental was AWESOME! She was so kind and helpful. She explained everything and made the rental easy and fast. Merci!

Benjamin Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Dawn W. 
Évaluation :
5

The staff there are so kind and willing to work with you. I have always had great experiences with them. I definitely would recommend anyone to them.

Billie Jean A. 
Évaluation :
3

Fill the GIANT ruts in the road leading to the facility

Carla Louise K. 
Évaluation :
5

Everything was handles so professional. Very pleased.

sylvia B. 
Évaluation :
3

Personnel were not available for drop-off on Sunday. Uhaul.com was unavailable to track my closing time and date, National phone was off line for reporting the equipment turned into the local retail store.

THOMASJOSEPH B. 
Évaluation :
5

Continue the outstanding customer service that you provide.

George Steve T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara G. 
Évaluation :
5

Needs no improvement, pat yourself on the back. Being my first time ever using any such service I salute you!

Carlos B. 
Évaluation :
5

Mariah was extremely helpful and fast when completing my walk-in reservation. She improved my day greatly :)

Suzanne G. 
Évaluation :
5

Fast quick service, we will rent again from this location

Nicky John R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia V. 
Évaluation :
5

Awesome customer service very bright and bubbly would recommend anybody very clean very dependable

Britt Edward Ii M. 
Évaluation :
5

Ready for frequent rental rewards.

Virginia H. 
Évaluation :
5

Very helpful when the u-haul app wouldn't let me check out or check in my truck

Jason S. 
Évaluation :
5

Excellent experience, the truck exceeded our expectations and the ride was comfortable.

Kirk L. 
Évaluation :
5

All was good. The attendant was especially gracious and pleasant. Very easy to look at.

Philip David H. 
Évaluation :
5

I'll be coming back for all my needs...

Virginia L. 
Évaluation :
5

The young lady working in the office was the nicest friendliest person. She explained everything and was very quick and efficient!

Cindy Jo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond Marie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samanthe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonnie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Kay L. 
Évaluation :
1

I was charged 40 for dropping off at the wrong location even though it was dropped at the bottom of the driveway where other vehicles were parked. The roar to the top was snow covered with 3-4 inches of new snow and unplowed. We did drive the car to the top to drop the keys in the drop box. Road conditions were terrible.

RODNEY LEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Superior L. 
Évaluation :
2

I had to park my rental on the side of incline gravel road. There was no parking for the rental to be dropped off. Several rentals were parked this way. This location should not be a drop off location due to lack of space suitable space needed to drop off rentals.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gar C. 
Évaluation :
3

Please have the website working. Please have a representative at the site so you don't have to wait. We had a 9 am rental pickup and no one came till 945. I had movers I had waiting at my home I was paying and they had to wait.

Jamie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda Ann L. 
Évaluation :
5

I was well pleased with everything.

Robert John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Steve T. 
Évaluation :
5

All was well. Your representative was very helpful. She knew her job and got me out the door with no problems.The equipment was in great shape and billing was clear and accurate.

Johnny W. 
Évaluation :
5

If you've never been there before, it might seem hard to find. Be sure to look for the signs that take you up the hill. You'll see all the trucks for rent. The office is small but the staff is helpful and kind.

Tyler Keaton J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

The road up could be a little more smooth, but the young woman was great, kind, and thorough. If I need another U-haul in the future, I'll definitely come here, and I'll recommend it to all my friends and family.

Kalee M. 
Évaluation :
5

Great service and friendly

TaLiza B. 
Évaluation :
5

Had a few problems with the truck the back light you had to hit it to get it turn on the high beams didn't work but I wasn't driving tonight so I didn't need them and the emergency brake the handle wouldn't release very well but the people there are always nice and friendly I like this location it's located pretty close to me. Unfortunately the first time I had to drive away to Bridgeport to get a truck cuz your app didn't show me the one in Hopewell it's the only one that did have trucks in Fairmont I want them wasn't even there anymore

Timothy Wayne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefanie Rae A. 
Non les évaluations ont été soumises pour cet établissement.

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