Customer Reviews for A P Self Storage
(Concessionnaire U-Haul dans le voisinage)

118 évaluations

409 Hopewell Rd   Fairmont, WV 26554

(304) 816-4133

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/29/2021: 9h00 am - 1h00 pm
  • 5/30/2021 - 5/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(304) 816-4133

409 Hopewell Rd
Fairmont, WV 26554

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/29/2021: 9h00 am - 1h00 pm
  • 5/30/2021 - 5/31/2021: Fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing.. Best customer service ever Bright. Knowledgeable Prompt..

Walter U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene J. 
Évaluation :
5

Continue the current work underway to finish the road up to the site.

Kerry S. 
Évaluation :
5

The lady who took care of me when I got there was absolutely wonderful! She was so kind and informative. I will definitely be going back here in the future.

Carrington R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Wesley M. 
Évaluation :
5

The lady who helped with the rental was AWESOME! She was so kind and helpful. She explained everything and made the rental easy and fast. Merci!

Benjamin Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Dawn W. 
Évaluation :
5

The staff there are so kind and willing to work with you. I have always had great experiences with them. I definitely would recommend anyone to them.

Billie Jean A. 
Évaluation :
3

Fill the GIANT ruts in the road leading to the facility

Carla Louise K. 
Évaluation :
5

Everything was handles so professional. Very pleased.

sylvia B. 
Évaluation :
3

Personnel were not available for drop-off on Sunday. Uhaul.com was unavailable to track my closing time and date, National phone was off line for reporting the equipment turned into the local retail store.

THOMASJOSEPH B. 
Évaluation :
5

Continue the outstanding customer service that you provide.

George Steve T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara G. 
Évaluation :
5

Needs no improvement, pat yourself on the back. Being my first time ever using any such service I salute you!

Carlos B. 
Évaluation :
5

Mariah was extremely helpful and fast when completing my walk-in reservation. She improved my day greatly :)

Suzanne G. 
Évaluation :
5

Fast quick service, we will rent again from this location

Nicky John R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia V. 
Évaluation :
5

Awesome customer service very bright and bubbly would recommend anybody very clean very dependable

Britt Edward Ii M. 
Évaluation :
5

Ready for frequent rental rewards.

Virginia H. 
Évaluation :
5

Very helpful when the u-haul app wouldn't let me check out or check in my truck

Jason S. 
Évaluation :
5

Excellent experience, the truck exceeded our expectations and the ride was comfortable.

Kirk L. 
Évaluation :
5

All was good. The attendant was especially gracious and pleasant. Very easy to look at.

Philip David H. 
Évaluation :
5

I'll be coming back for all my needs...

Virginia L. 
Évaluation :
5

The young lady working in the office was the nicest friendliest person. She explained everything and was very quick and efficient!

Cindy Jo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond Marie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samanthe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonnie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Kay L. 
Évaluation :
1

I was charged 40 for dropping off at the wrong location even though it was dropped at the bottom of the driveway where other vehicles were parked. The roar to the top was snow covered with 3-4 inches of new snow and unplowed. We did drive the car to the top to drop the keys in the drop box. Road conditions were terrible.

RODNEY LEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Superior L. 
Évaluation :
2

I had to park my rental on the side of incline gravel road. There was no parking for the rental to be dropped off. Several rentals were parked this way. This location should not be a drop off location due to lack of space suitable space needed to drop off rentals.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gar C. 
Évaluation :
3

Please have the website working. Please have a representative at the site so you don't have to wait. We had a 9 am rental pickup and no one came till 945. I had movers I had waiting at my home I was paying and they had to wait.

Jamie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda Ann L. 
Évaluation :
5

I was well pleased with everything.

Robert John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Steve T. 
Évaluation :
5

All was well. Your representative was very helpful. She knew her job and got me out the door with no problems.The equipment was in great shape and billing was clear and accurate.

Johnny W. 
Évaluation :
5

If you've never been there before, it might seem hard to find. Be sure to look for the signs that take you up the hill. You'll see all the trucks for rent. The office is small but the staff is helpful and kind.

Tyler Keaton J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

The road up could be a little more smooth, but the young woman was great, kind, and thorough. If I need another U-haul in the future, I'll definitely come here, and I'll recommend it to all my friends and family.

Kalee M. 
Évaluation :
5

Great service and friendly

TaLiza B. 
Évaluation :
5

Had a few problems with the truck the back light you had to hit it to get it turn on the high beams didn't work but I wasn't driving tonight so I didn't need them and the emergency brake the handle wouldn't release very well but the people there are always nice and friendly I like this location it's located pretty close to me. Unfortunately the first time I had to drive away to Bridgeport to get a truck cuz your app didn't show me the one in Hopewell it's the only one that did have trucks in Fairmont I want them wasn't even there anymore

Timothy Wayne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefanie Rae A. 
Évaluation :
5

The young lady working the office had amazing customer service skills. It's obvious she knows her job and cares about the customer and the equipment. There was a lot of snow on the ground and she had the trailer I rented completely cleaned off and ready when I got there. Great inventory of available vehicles and trailers. The ONLY (almost) bad part is the location - it's up a big hill and not a lot of maneuvering room on the lot, but if you can drive worth anything, you shouldn't have any problems.

Michael Clayton C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paige F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marc Edward G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
3

I went on a Sunday when they were closed so I can't comment on much.

HAROLD K. 
Évaluation :
5

Drop off was easy and staff was friendly and helpful!

Jerry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda Kay C. 
Évaluation :
5

The lady at the desk was amazing, friendly, helpful and just overall the best experience at uhaul I've ever had. I've been to uhaul probably a good 20 times all over the U.S and I would definitely go back to this one.

Raylan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon E. 
Évaluation :
5

Great selection, friendly staff!

Jennifer Suzanne K. 
Évaluation :
1

Why do you charge for fuel if I filled it up? That price should be included in the mileage. Not a fuel charge when I filled it back up

Justin Alan G. 
Évaluation :
1

This was the absolute worst establishment when it came to customer service. I am new to moving and have not used U-Haul much so I have a lot questions and concerns. I called a few times and whoever was working the front counter was extremely rude and kept telling me to refer to our contract for any questions I had. I am sorry that I am in the middle of guiding a 26-27 ft truck around Morgantown, I can't really check my phone right now. I should be able to call an establishment and ask certain questions without them making me feel like I'm an idiot. I work in customer service so I am really understanding and kind when I call with any questions. This woman's behavior was rude, unprofessional, and extremely unhelpful. Before even receiving the truck the first truck we were given had an oil leak and the entire process of getting a new truck took off almost 40 minutes from our reservation. Aside from the service, this lot is on a literal mountain and I had to put my vehicle in 4 wheel drive in order to just get up the hill to get the U-Haul. THEN, I was double charged on my credit card by this establishment which I am hoping is just an accident and will be resolved soon. Overall this establishment made the process of buying our first home and moving more stressful and upsetting then it needed to be. I picked this place because it was the one closest to our new home and I promise it was a mistake.

avery F. 
Évaluation :
5

Maybe a little bit more room but all good

donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Steve T. 
Évaluation :
4

Keep a keen eye on the equipment, I almost drove off with a rental that had no brakes.

Joseph G G. 
Évaluation :
4

Nothing, service and the people were awesome!!

Don Allen W. 
Évaluation :
5

No clue.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joann Elizabeth F. 
Évaluation :
1

Don't understand why I was charged so much

Haley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ella Jane D. 
Évaluation :
4

The location is out of the way on a hill. The attendant was very helpful and the equipment in excellent condition. We were on our way in less than 30 mins.

Raymond H. 
Évaluation :
1

Make sure staff is on the same page. I had a young lady assured me there would not be any additional charges however there were, and the guy that I spoke with said there wasn't anything he could do it was all U-Haul I really don't mind paying the additional but the issue was one employee ensuring no additional charges would occur and that happenEd anyway Everything else was great I just really don't appreciate being lied to!

richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
1

Bad location. Unhelpful staff. Was charged an extra day that I didn't use (was refunded, though).

John L. 
Évaluation :
3

The approval process when picking up the truck was long. I would have expected an approval process before we arrived to pick up the truck. It took an easy 25 minutes to finally get approval to take the truck from the site. Merci!

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
1

Open on time - they opened twenty minutes late and I was paying my movers by the hour, so I had to pay for that time. They also gave them a truck with the brake lights on and another issue, so they had to turn back and get another truck. I had to pay for that extra time as well. This delay also caused the movers to run past five o'clock, so I had to pay for an extra day as well. Based on this experience, I would rent from ANY of your competitors before choosing UHAul again.

Joan D. 
Évaluation :
3

The road into the place is in disrepair and is really only accessible for trucks and other four wheel drive vehicles. There is no waiting room or bathroom facilities.

Lynn Morse B. 
Évaluation :
3

Make sure everything that was ordered is in the truck

Kristen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

I appreciate the fast service and clean truck. Thx, I recommend this location!

tabitha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

levi S. 
Évaluation :
3

I ordered an appliance dolly but didn't get one. They did refund it, but I needed it to move and was depending on it. Luckily a friend had one.

Caleb G. 
Évaluation :
5

Truck smelled horrible. Smelled like an ashtray. Had to drive with the windows down the entire time.

Matthew W. 
Évaluation :
3

The customer service person forgot to give us the blankets we asked for. When we realized it, we called and asked to have that charge removed from the bill. She apologized and assured she would remove the charge. Otherwise no complaints. Thank you. Oh, we were surprised there was no lock for the truck.

Karen Lynn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP WAYNE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hannah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harley Allan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd R G. 
Évaluation :
5

I have rented a UHaul from this location on 3 separate occasions and have always found staff to be courteous and determined to see that my experience was always good.

George Steve T. 
Évaluation :
1

At the last minute, I was notified to pick up the trailer at a location some 20+ miles away from where I reserved it almost a week earlier. As a result, I had to engage in a 40+ mile round trip to pick up a trailer the dealer had 4 days to retrieve. They finally granted me a small discount for the inconvenience when I called customer service to complain, however, the customer service here is obviously a secondary consideration to any pre-planning or inconvenience t being born by the dealerships. When I reserve a trailer at a location near my home, I expect to pick up there trailer when I reserved it, not in a totally different city 20+ miles away. In addition, the email notification as to where to pick up the trailer and when, I was directed to pick it up after 10:00 p.m. when the business would have been closed. Fortunately I called to inquire about these circumstances and was ultimately told that the pick up point would have been closed at 10:00 p.m. and I would have had to then perform another round trip of over 40+ miles, including delaying significantly, the trip I had planned and rented the trailer for in the first place. This is unheard of in other businesses where there may be more options for the consumer. If U-Haul were not a veritable monopoly, doing business like this would result in it going out of business.

Gerald Herbert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guy A R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
3

I experienced a log wait, which was probably due to the stat opening up more after covid. The attendant was very busy.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert James H. 
Évaluation :
5

Everything was ready to go.

Michael L. 
Évaluation :
1

The road going into the place was uphill and not suitable for a car at all!! Very Dark with limited lighting! Worse experience ever!!

Richard R. 
Non reviews have been submitted for this location.

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