Évaluations des clients A P Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A P Self Storage

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Thomas K.
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Le client n'a pas laissé de commentaire.

HAROLD K.
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I went on a Sunday when they were closed so I can't comment on much.

Jerry M.
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Drop off was easy and staff was friendly and helpful!

Brenda Kay C.
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Le client n'a pas laissé de commentaire.

Raylan T.
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The lady at the desk was amazing, friendly, helpful and just overall the best experience at uhaul I've ever had. I've been to uhaul probably a good 20 times all over the U.S and I would definitely go back to this one.

Brandon E.
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Le client n'a pas laissé de commentaire.

Jennifer Suzanne K.
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Great selection, friendly staff!

Justin Alan G.
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Why do you charge for fuel if I filled it up? That price should be included in the mileage. Not a fuel charge when I filled it back up

avery F.
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This was the absolute worst establishment when it came to customer service. I am new to moving and have not used U-Haul much so I have a lot questions and concerns. I called a few times and whoever was working the front counter was extremely rude and kept telling me to refer to our contract for any questions I had. I am sorry that I am in the middle of guiding a 26-27 ft truck around Morgantown, I can't really check my phone right now. I should be able to call an establishment and ask certain questions without them making me feel like I'm an idiot. I work in customer service so I am really understanding and kind when I call with any questions. This woman's behavior was rude, unprofessional, and extremely unhelpful. Before even receiving the truck the first truck we were given had an oil leak and the entire process of getting a new truck took off almost 40 minutes from our reservation. Aside from the service, this lot is on a literal mountain and I had to put my vehicle in 4 wheel drive in order to just get up the hill to get the U-Haul. THEN, I was double charged on my credit card by this establishment which I am hoping is just an accident and will be resolved soon. Overall this establishment made the process of buying our first home and moving more stressful and upsetting then it needed to be. I picked this place because it was the one closest to our new home and I promise it was a mistake.

donald L.
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Maybe a little bit more room but all good

David James B.
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Le client n'a pas laissé de commentaire.

George Steve T.
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Le client n'a pas laissé de commentaire.

Joseph G G.
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Keep a keen eye on the equipment, I almost drove off with a rental that had no brakes.

Don Allen W.
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Nothing, service and the people were awesome!!

JAMES K.
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No clue.

Melissa W.
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Le client n'a pas laissé de commentaire.

Joann Elizabeth F.
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Le client n'a pas laissé de commentaire.

Haley F.
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Don't understand why I was charged so much

Ella Jane D.
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Le client n'a pas laissé de commentaire.

Raymond H.
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The location is out of the way on a hill. The attendant was very helpful and the equipment in excellent condition. We were on our way in less than 30 mins.

richard L.
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Make sure staff is on the same page. I had a young lady assured me there would not be any additional charges however there were, and the guy that I spoke with said there wasn't anything he could do it was all U-Haul I really don't mind paying the additional but the issue was one employee ensuring no additional charges would occur and that happenEd anyway Everything else was great I just really don't appreciate being lied to!

Timothy H.
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Le client n'a pas laissé de commentaire.

Donald C.
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Le client n'a pas laissé de commentaire.

John L.
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Bad location. Unhelpful staff. Was charged an extra day that I didn't use (was refunded, though).

Richard C.
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The approval process when picking up the truck was long. I would have expected an approval process before we arrived to pick up the truck. It took an easy 25 minutes to finally get approval to take the truck from the site. Thanks!

Lisa F.
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Le client n'a pas laissé de commentaire.

Joan D.
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Open on time - they opened twenty minutes late and I was paying my movers by the hour, so I had to pay for that time. They also gave them a truck with the brake lights on and another issue, so they had to turn back and get another truck. I had to pay for that extra time as well. This delay also caused the movers to run past five o'clock, so I had to pay for an extra day as well. Based on this experience, I would rent from ANY of your competitors before choosing UHAul again.

Lynn Morse B.
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The road into the place is in disrepair and is really only accessible for trucks and other four wheel drive vehicles. There is no waiting room or bathroom facilities.

Kristen G.
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Make sure everything that was ordered is in the truck

Michael M.
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Le client n'a pas laissé de commentaire.

tabitha A.
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I appreciate the fast service and clean truck. Thx, I recommend this location!

levi S.
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Le client n'a pas laissé de commentaire.

Caleb G.
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I ordered an appliance dolly but didn't get one. They did refund it, but I needed it to move and was depending on it. Luckily a friend had one.

Matthew W.
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Truck smelled horrible. Smelled like an ashtray. Had to drive with the windows down the entire time.

Karen Lynn K.
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The customer service person forgot to give us the blankets we asked for. When we realized it, we called and asked to have that charge removed from the bill. She apologized and assured she would remove the charge. Otherwise no complaints. Thank you. Oh, we were surprised there was no lock for the truck.

PHILLIP WAYNE S.
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Le client n'a pas laissé de commentaire.

Hannah H.
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Le client n'a pas laissé de commentaire.

Harley Allan M.
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Le client n'a pas laissé de commentaire.

Lloyd R G.
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Le client n'a pas laissé de commentaire.

George Steve T.
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I have rented a UHaul from this location on 3 separate occasions and have always found staff to be courteous and determined to see that my experience was always good.

Gerald Herbert C.
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At the last minute, I was notified to pick up the trailer at a location some 20+ miles away from where I reserved it almost a week earlier. As a result, I had to engage in a 40+ mile round trip to pick up a trailer the dealer had 4 days to retrieve. They finally granted me a small discount for the inconvenience when I called customer service to complain, however, the customer service here is obviously a secondary consideration to any pre-planning or inconvenience t being born by the dealerships. When I reserve a trailer at a location near my home, I expect to pick up there trailer when I reserved it, not in a totally different city 20+ miles away. In addition, the email notification as to where to pick up the trailer and when, I was directed to pick it up after 10:00 p.m. when the business would have been closed. Fortunately I called to inquire about these circumstances and was ultimately told that the pick up point would have been closed at 10:00 p.m. and I would have had to then perform another round trip of over 40+ miles, including delaying significantly, the trip I had planned and rented the trailer for in the first place. This is unheard of in other businesses where there may be more options for the consumer. If U-Haul were not a veritable monopoly, doing business like this would result in it going out of business.

Guy A R.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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Le client n'a pas laissé de commentaire.

Michael T.
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I experienced a log wait, which was probably due to the stat opening up more after covid. The attendant was very busy.

Robert James H.
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Le client n'a pas laissé de commentaire.

Michael L.
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Everything was ready to go.

Richard R.
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The road going into the place was uphill and not suitable for a car at all!! Very Dark with limited lighting! Worse experience ever!!

George Steve T.
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Very friendly and courteous staff that insures customer satisfaction.

Brandon Lee P.
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thanks

Jay Harrison F.
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Don't try to rip people off

Wesley M.
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Le client n'a pas laissé de commentaire.

Herbert Jay Iii N.
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Le client n'a pas laissé de commentaire.

April B.
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Le client n'a pas laissé de commentaire.

James Michael M.
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Great as long as you come during open hours.

JOHN U.
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Le client n'a pas laissé de commentaire.

James M.
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I was billed for an extra day that I didn't have the truck. I was billed for dolly that I deleted from my rental. No one from the location or from uhaul answers the phone.

kenneth T.
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Le client n'a pas laissé de commentaire.

Ruth D.
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Way up on a hill and a gravel drive

George Steve T.
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The staff at AP Self Storage were very helpful and went out of their way to insure I was satisfied with everything on checking in and upon my return.

Richard Patrick B.
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Le client n'a pas laissé de commentaire.

Jason M.
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Le client n'a pas laissé de commentaire.

Melissa P.
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Do not over charge!

Isaac L.
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Le client n'a pas laissé de commentaire.

jennifer S.
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The return process was a little confusing. Could be better.

David W.
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New place. Did everything online awsome. Uhaul trucks are leaps above what they were 20 years ago. Didn't have my 10 ft truck upgraded me to there 15 ft truck no extra charge. Thx

Non reviews have been submitted for this location.

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