Dropped off after hours w/ no problemsHERBERT R.
Customer Reviews for A P Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Art M.
My uhaul smell like dog. There was dog scum in the back of the uhaul.Even The cab smelled of dirty dog.TABITHA A.
The lady who met me the day of pick up was very nice, friendly and efficient. However, I had tried calling the phone number listed for the A P Storage two times, on two separate days, and never received a call back either time. The calls went directly to voicemail and that's where it ended for both times.Susan D.
The road to the location is horrible, parking lot was muddy in spots, but you're expected to keep the equipment clean.Gregory C.
Le client n'a pas laissé de commentaire.Raeanna L.
Wonderful service and equipmentJeffery H.
Le client n'a pas laissé de commentaire.Emmett M.
Le client n'a pas laissé de commentaire.Nickolas C.
There was no one there to help us out. I am a 73 year old cancer patient and my wife and I had a hard time unhooking the tow dolly.David C.
Answer the phone when called for assistance Poor customer service No directions where lock boxes areAshley B.
Have more U-Haul places in and around Fairmont. They are hard to find ( U-HaulRhonda D.
Great service. Explained everything well! Very pleased!Debra S.
Le client n'a pas laissé de commentaire.Ron S.
Le client n'a pas laissé de commentaire.Lucinda N.
Le client n'a pas laissé de commentaire.Mike W.
Customer service could be improved by promptly acknowledging customers. We pulled on the lot and there were eight other people there. We stood and no one said anything to us. We then went in the office and stood for 10 more minutes before one of the people (who was standing in the parking lot when we arrived) came into the office. Then once paperwork was done it was forever getting the trailer hooked up because the guy working there was basically making the woman do all the work and he was just telling her what to do. It was frustrating because we were in a bit of a hurry. We even arrived 15 mins early in the hopes of making things go smoothly.Jodi C.
I've rented from this location twice now, and both times it has been just great.Richard C.
Le client n'a pas laissé de commentaire.scott B.
It is always a pleasure renting UHauls at A P Self Storage. Customer service is always their top priority.George Steve T.
Nothing. Everything went well from start to finish.scott B.
Le client n'a pas laissé de commentaire.James W.
Everything was greatJim L.
Le client n'a pas laissé de commentaire.Jeff S.
Only gave me 7 of the 12 blankets that I rented. I had to use some of my house blankets. I should get a refund of my blanket rental fee.Matt P.
Le client n'a pas laissé de commentaire.Charlie J.
The staff is always going above and beyond to see the customers experience is always a positive one and expectations are met.George Steve T.
It's just in a strange location. You have to go up a steep dirt road with many gullies and potholes to reach uhaul at the top of the hill. I had requested a more centrally located pickup location.Robin P.
Everything was great. Easy transaction. Would recommend, will use again.Christopher K.
Le client n'a pas laissé de commentaire.Tammy K.
Le client n'a pas laissé de commentaire.jessica I.
Excellent customer service. Super nice. Truck was spotless. Would absolutely recommend to others and rent here again. We had a great experience!Katy S.
Le client n'a pas laissé de commentaire.Steven W.
This Fairmont location was clean with very helpful staff however, remote location. I reserved a truck and dolly at the Morgantown, WV location on Van Voorhis. When we arrived at the location we were immediately told there were no dolly's available and our only option was to buy one. While we talked to each other to figure what we would do without the dolly the man snapped â€œdo you want the truck or not?â€ My husband said yes and his next words were, â€œall I have is one with maybe a quarter tank of gas.â€ At this point my husband stated he wasn't being very helpful with his attitude at which time he began yelling at us. Told my husband he didn't need to be a prick. I immediately began walking towards the door. My husband asked â€œ what kind of business are you running?â€ I held the door open and asked my husband to leave as I was extremely fearful of this man. He began yelling and calling us names because we were clearly scrambling to figure out what to do after being told the equipment we reserved wasn't available. He did not even offer to check another location to see if they had a dolly we could pick up. He did not care and instantly became aggressive asking if we wanted the truck or not. After leaving, I called Uhaul customer service and told them what had just happened. The representative on the phone did not care either. He said the location was a dealer and moved on to ask if I wanted to go to another location. I made the reservation and told the representative clearly uhaul does not care who represents their name. He did not offer to document the complaint or let me know how if there was a process to do so and only said sorry that happened to you. I guess if Uhaul is the only option in town for truck rentals it's easy for people to treat you like complete garbage because you have no other option. So disappointing that a National company allows this treatment.Shannon H.
Le client n'a pas laissé de commentaire.Brittany C.
The lady at the counter was wonderful and very nice. The truck was in excellent condition but the driveway getting to the office was atrocious. It was gravel with huge holes and bumps.Michael I.
Le client n'a pas laissé de commentaire.Kim C.
The customer service was wonderful! She did a great job getting us the best deal.Curtis M.
Move 2 a flat convenientl place. Not up a really Bad holy hill with ruts n it!!. Really bad 2 get 2 n winter & icey. But girls were really nice & polite.Diane Kay Y.
Bad road to locationMelody M.
Nothing my Experience was awesome . Quick and friendlyRosemarie D.
Le client n'a pas laissé de commentaire.Jennifer C.
Very bad road going in.not open on time.Timothy F.
Very nice on phone and in person.Debbie Z.
Le client n'a pas laissé de commentaire.brian M.
Great serivceMichael Todd S.
The driver side window lever was broken. The upholstery was coming off the seats. The passenger side recline lever was broken.Curtis Anthony S.
Le client n'a pas laissé de commentaire.Quinn S.
Le client n'a pas laissé de commentaire.macarthur T.
The road up to the location is gravel and full of pot holes.Richard B.
It was a seamless experience. Only needed the truck for a furniture purchase that we made. Simple, easy, affordable.Ron S.
Le client n'a pas laissé de commentaire.Curtis Anthony S.
Le client n'a pas laissé de commentaire.COURTNEY P.
More dogs in the office. :)Micheal B.
Le client n'a pas laissé de commentaire.Richard Alan H.
Le client n'a pas laissé de commentaire.Jonetta Lea M.
Equipment is always cleaned and ready. The staff goes out of their way to see that your experience with them is always a good one.George Steve T.
Le client n'a pas laissé de commentaire.Wade W.
Other than the entry road being extremely rough and rutted, everything was great. The representative was very friendly and knowledgeable. Would definitely recommend them and use again.Judy Ann P.
The road to the vehicles need to be updated. There are a lot of potholes and bumps that cause the vehicle to rock back and forth hard.Johnathan K.
The truck we wanted had a flat tire. It had just been turned in and they did not have time to change it before we needed it. We were offered a smaller truck (the only other one they had available) at a discounted rate. None of the problems were the fault of the young lady running the location, yet she went to great lengths to make things work. She is a shining star in regards to customer service! Would definitely recommend this location and will go back when we need a truck again!Michael Clayton C.
This is the best Uhaul company I have ever done business with. The equipment is clean and ready at the time they say it will be. The woman who manages this location is very friendly, and she provides exemplary customer service. This is the only Uhaul in this area that I will rent from!Gretchen D.
First off I reserved a 15 ft truck only to recieve a call the next day to tell me only 10 ft truck was available. Pick up time was at 8 am. Got to pickup location at 8 to find out they didn't open til 9. Sat and waited til about 9:15 til someone showed up to tell me no trucks were checked in and ready to go. The girl at this location did her best to speed things along. Overall very disappointed in service. I mean how do you as a company guarantee a pick up of truck an hour before store location is even open.James Roy R.
The entrance roadway was very rough. Otherwise, EVERYTHING was very professionally handled. Very satisfied.donald S.
Le client n'a pas laissé de commentaire.John I.
Le client n'a pas laissé de commentaire.Cassandra W.
Le client n'a pas laissé de commentaire.JOSHUA L.
Le client n'a pas laissé de commentaire.Paul C.
First off, I am STILL waiting on my refund that I have talked to three different people about. Second, the uhaul was not clean and was covered in dog hair, which I am allergic too. After making numerous phone calls no one could help me with my situation. The dolly I requested was not provided which made it almost impossible to move certain pieces of equipment. The road to the uhaul location was pretty rough for a car, maybe include that in the location description. I would not recommend this service to anyone.Colin H.
The woman working there was pleasant, helpful and knowledgeable. However, the dirt road to get there is full of large potholes and is in need of paving.Alice M.
Le client n'a pas laissé de commentaire.Shayne E.
Le client n'a pas laissé de commentaire.Robert Eugene G.
Always a pleasure to converse and conduct business with the staff at A P Self Storage. The staff always goes out of their way to see that you have a good experience with them.George Steve T.
Le client n'a pas laissé de commentaire.Robert Charles P.
It was so easy to rent a uhaul there. The women in charge was sweet and easy to talk to. I ordered it online and went to pick it up at the time I indicated that I would. It was ready to go!! Will use again!! StaceyStacey Lynn C.
Had to climb a super steep and bumpy dirt road. No signs to clearly indicate where it was. Had to rely on a neighbor who had a sign telling you where they were.Robert N.
The truck was clean and well maintained but the road was in horrible condition getting to UHaul. I would find another location next time, I can't see how they get much business there.Gregory J.
Le client n'a pas laissé de commentaire.Richard Lee N.
wonderful person to work withMarshall Jr L.
Le client n'a pas laissé de commentaire.Tony F.
Everything was fine with my experience but the only thing that needs fixed is when you take the gravel road up to the location is really,really bad. I have a normal new car and this road has big ruts in it every 5 to 10 feet and it's all the way across the road. Plus it's a gravel road so that doesn't help. It was awful. They were deep ruts at that that you can not miss when driving up the steep hill. If you could get this road fixed it would have been a perfect experience. I just didn't like the gravel road, up a steep hill with big deep ruts across the whole road, every 5 to 10 feet you have to drive thru going up to the location. Not every person owns a high truck to get there.Charles C.
Le client n'a pas laissé de commentaire.Tina C.
Le client n'a pas laissé de commentaire.James Michael M.
Location is off main road and up a bumpy, dirt road. Representative was very nice thoughVirginia B.
Customer Service was excellent and the representative was knowledgeable and friendly. The road leading to the site was difficult to drive on. Although the trailer was clean, it had an old style hitch without a device to attach a lock to prevent theft. Also the floor of the trailer was very weak and needs secured down to the trailer frame.Joseph M.
Le client n'a pas laissé de commentaire.Raymond M.
Le client n'a pas laissé de commentaire.David Edward L.
Great service and very nice to work with.Steven James C.
The lady that runs the place was super nice and very helpful best uhaul location ive ever been toCourtney Dawn H.
They were great helping me to get the equipment and load my car up. Merci.Tangela C.
The service and equipment at this location was excellent and raised the bar for everyone else. The only improvement that comes to mind would be to do a little roadwork on the access road.Paul K.
The lady who does the paperwork is amazing. She's always friendly and courteous and helpful. I really like renting from here b/c it's always a good experience.Benjamin Daniel G.
Le client n'a pas laissé de commentaire.Joshua C.
Excellent service with a smile! To improve? Take a road grader up that road and remove someone ruts.David H.
Always a pleasure to deal with A P Self Storage for my U-Haul rental. Reservation always ready, equipment always clean and ready and staff ready to see that customer has the best experience.George Steve T.
Le client n'a pas laissé de commentaire.Zachary G.
Le client n'a pas laissé de commentaire.Joshua Dylan C.
Le client n'a pas laissé de commentaire.Gracie M.
Mariah is the best. Knows her business.Rafael D.