Le client n'a pas laissé de commentaire.BILLY G.
Customer Reviews for A Plus Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Longmont, CO 80501
(THIS LOCATION DOES NOT PARTICIPATE IN THE ONE MONTH FREE PROGRAM)
Services dans cet établissement :
- Lun au sam : 9h30 am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The service rep was not wearing a mask. When my husband complained about it, he didn't put one on or apologize. In Colorado masks are mandatory no matter what personal beliefs are, this is not okay!Patrice B.
Fantastic service and friendly.Dustin H.
Le client n'a pas laissé de commentaire.GILDA K.
Top notch service and friendly staff.somealy A.
I believe the fellow who took care of me was Brian. He was so helpful, patient and even kept his composure. When my husband had a meltdown because he'd just had 14 teeth pulled. He checked the truck in so quickly. So appreciate a mellow fellow. Paulette StaffeyPaulette S.
The staff is excellent at this location. They are always helpful and answer any questions I have very quickly. I highly recommend using this location. I go on nearly a daily basis to my storage lockerchris E.
Le client n'a pas laissé de commentaire.Elizabeth L.
Le client n'a pas laissé de commentaire.michele D.
Le client n'a pas laissé de commentaire.Gregory M.
Wear a mask!!!Ruth M.
Customer service was well above and beyond. Very knowledgeable and knows the safety of the equipment inside and out. That is the most important thing to have in the business is someone who takes the time to go over the equipment with the customer.. Great job..!!mark M.
Le client n'a pas laissé de commentaire.Marc B.
Fast friendly serviceMichael M.
You do very well to accommodate your customers. The only suggestion I would have is when people call to reserve a truck or locker, please let them know on the phone they will need 2 personal references. I didn't know and walked over to get the truck with no phone, only my wallet. This added about 2 hours to my day, going back and getting 2 numbers, then watch and realize I could have given any name and number and that would have been acceptable. If I can make up anything to get the form filled out, you have an unnecessary field on the form.James P.
Le client n'a pas laissé de commentaire.Katherine S.
Just continue with the same level of customer service.Gary W.
Everything was smooth and fast, professional.Donald P.
Le client n'a pas laissé de commentaire.Adam J.
Le client n'a pas laissé de commentaire.Deborah S.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Joseph T.
JW is great. This is the third time I used him and he is great.John C.
less picture taking. Padlock wouldn't close.James T.
Le client n'a pas laissé de commentaire.Frederick C.
Norm was very helpfulJeffrey E.
Caught the owner/personnel leaving location and was given clear instructions in unhooking trailer and depositing rental agreement in box. Was quick and easy.Steven M.
It is close and convenient.Toby S.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.James S.
This location was great and very helpful! The complaints I have however are with scheduling. I scheduled a trailer weeks in advance for a Thursday evening pick up near me. However I received two different reservation changes notices, and the day before I'm supposed to pick it up they tell me I can't pick it up until the following day, and at a location an hour away. Everyone was very nice and helpful, however I had to move a lot of things around to make this work.Madeline M.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.damien B.
Le client n'a pas laissé de commentaire.JEFFREY S.
Nice guy working there and was thorough.Greg C.
Le client n'a pas laissé de commentaire.Lawrence A.
Thank you for doing all you can to make everything convenient for your customers.Spike W.
Stop giving customers the run around and the stress on rentals. only traffic person handling reservations is hideous controlling equipment. Let independent dealers rent out equipment they have on their lots on their terms. I went to Denver to purchase a truck only to find out no trailers where available so they said. I called every dealer I found and all said the same! They can't reserve equipment. I called Sunday morning and customer service person said they'd call me back with in an hour and that didn't happen. I drove to Longmont Co and saw 3 trailers on this lot but employees closed at 10:30 and not 1pm like Website said. But after calling customer service again about 3 trailers available she sent me to another dealer in Longmont where the gentleman I rented from was great! Him having a trailer available made my day and trip back home the same day with my new truck. What a hassle!Javier G.
Le client n'a pas laissé de commentaire.Steven S.
While the service was good I was very disappointed that this location has chosen not to wear masks or facial covering. Even with everything else being good I will not use this location again because of their choice not to wear masks.Alison S.
Le client n'a pas laissé de commentaire.Doug J.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.David P.
The whole experience was great as the person who worked there was very efficient and nice. Everything went perfectly. Merci.eric W.
Le client n'a pas laissé de commentaire.Richard M.
Quick and easyrobert N.
Le client n'a pas laissé de commentaire.Jack S.
Le client n'a pas laissé de commentaire.Kirk O.
Great service, very easy to work with.Andrew S.
Le client n'a pas laissé de commentaire.Steve C.
We were amazed at the cleanliness of the truck and how comfortable the seats were. The truck ride really smooth for being a moving truck. We enjoyed our interaction with Norm and will absolutely come back to the location for our future moving needs!Sabrina F.
This is the best Uhaul place. I went to Longmont because the reviews for all locations in Boulder were so horrendous I didn't want to risk going to them. Although expensive, the service here was great,Brooke K.
Keep it up! Great customer service.Simon H.
No improvement recommended! Gentleman when I picked up the trailer was fantastic...even repaired my wiring and would not accept a gratuity for his work!...He and his associates were just as pleasant upon my return of the trailer....when I need a trailer or truck in the future I will return to A plus storage in Longmont and these two guys...great representatives of U-Haul and I have had LOTS of experience with truck and trailer rentals through out the U.S....Larry S.
Le client n'a pas laissé de commentaire.Ana L.
The only trouble I had was the payment at the end when picking up the truck. There was some glitch in uploading the credit card. After reloading three times, I called U Haul only to find out that my credit card can't be taken over the phone. After 45 minutes the payment was processed.William M.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Matt B.
Very helpful and courteous.Joe S.
Le client n'a pas laissé de commentaire.Shane P.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.elizabeth K.
Everything was greatJim C.
Norm went above and beyond by helping me diagnose a bad tow hitch wire harness on my truck. I was able to get it repaired and get back on schedule with my day. I'm glad he did a safety check before sending me down the road with a tow dolly without turn signals. Merci!Karsten K.
Le client n'a pas laissé de commentaire.Teddy K.
Le client n'a pas laissé de commentaire.DAVID S.
The representative I dealt with was very kind, professional and knowledgeable. It was the best experience I have had with any u-haul rental.Max B.
Norm was fantastic to work with. Will recommend this location to anyone. Excellent customer service and thorough explanation of the rental process. Very impressed and appreciate the help in getting moved to a new home. Merci.DOREN G.
Le client n'a pas laissé de commentaire.Robin B.
The person helping us (sorry I cant remember his name) was more than helpful! We were late with our pick up but he was patient, kind and had the exact tow dolly we requested. He went out of his way to make sure we had everything we needed including helping us diagnose why our trucks rear running lights were not working. We were from out of state so he pointing us in the direction of a place that we could get a replacement fuse. Then he helped us get our car loaded onto the tow dolly and got us safely on our way.Jill V.
Le client n'a pas laissé de commentaire.Michael W.
you are doing fine, friendly staff, no problemsTim G.
Easy to find after a cross country trip. Excellent customer service. Very helpful!JOHN J.
The man in charge was very friendly and helpful. Everything was on time, well explained and easy for a beginner to navigate. The app Self check in to return worked for me and was pretty nifty.Trinity C.
Folks there are always helpful and friendly. Enjoy doing business at this locationDavid H.
Le client n'a pas laissé de commentaire.Mary M.
Clean van, nice guy helping us, cute friendly dog. 10/10 would return.Abbey F.
Le client n'a pas laissé de commentaire.Carman H.
Le client n'a pas laissé de commentaire.Josh W.
The car dolly lights were in bad shapeJeffery J.
Le client n'a pas laissé de commentaire.David R.
The 15 footer had trouble getting up hills on my trip to and from Breckenridge...Sean C.
Le client n'a pas laissé de commentaire.Alex M.
Very good truck. Learned that pick up and return to same location is an "in town rental" which is limited to a max of one day - but this is very difficult with a 26 foot truck. Learned that rent from one location and return to distant location can be for more than one day and at the 3 day before, 2 day and 1 day before the pickup location changes and gets more distant - hundreds of miles distant. This requires 2 trips to pickup location which costs and the rental must be low enough to compensate. Or we rent from a more reliable vendor.Michael F.
Nothing, it was a quality experience.STEVEN M.
U haul website doesn't send pick up address and the trailer had holes in the roofDustin B.
service was top notch..didnt really WANT to drive to Longmont to pick up my truck but this location was pretty easy to get to and the guy who helped me was great. Honest, easy to work with, and helpful..I'll take it!Michael B.
Le client n'a pas laissé de commentaire.David R.
Appreciated Norm's helpfulness and explanation of everything related to the truck and the rental process.Brian J.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.PEGGY T.
Wonderful service, very friendly and helpful.Reinna W.
Le client n'a pas laissé de commentaire.DEBBIE K.
Le client n'a pas laissé de commentaire.Mat V.
Le client n'a pas laissé de commentaire.Ronald Z.
Le client n'a pas laissé de commentaire.Michael R.
The service was friendly and very helpful. He took it on himself to do all the connecting and disconnecting, and just asked me to check it when he was done. To improve: fill in the pot holes in the parking lot.andrew A.
Le client n'a pas laissé de commentaire.Christopher G.