Customer Reviews for A Ship N Box Depot
(Concessionnaire U-Haul dans le voisinage)

525 évaluations

16227 Victory Bl   Van Nuys, CA 91406
(West of Woodley East of Hayvenhurst)

(818) 786-0117

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/25/2021 - 12/26/2021: Fermé
  • 1/1/2022 - 1/2/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(818) 786-0117

16227 Victory Bl
Van Nuys, CA 91406
(West of Woodley East of Hayvenhurst)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/25/2021 - 12/26/2021: Fermé
  • 1/1/2022 - 1/2/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Pretty rundown pack and ship shop, but it was easy to get and drop the vehicle.

Michael B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
5

The parking on the street made the exit from the experience a little difficult but other than that a great experience!

Samantha S. 
Évaluation :
4

No dog hair should be on the seats.

LEONARD T. 
Évaluation :
5

There were problems with the cargo van, but those problems were Uhaul problems, not Ship N Box Depot. They are tremendous and helped us out of a bind. We recommend them all of the time, and are happy to do so!

CLARKS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuriy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

Thanks

ARAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY S. 
Évaluation :
4

I found this location myself. Easy drop off. Thank you!

CHAD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
2

I rented a van from this location twice. The first time I got coverage for damages. I assumed the second rental would be the same and I thought I had damage coverage. Apparently it was not included on this contract (unless it was changed after the fact) because I had to pay for a broken window that happened randomly while the van was parked on the street. I will not rent from this location again.

JASON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
2

I had very bad experiences today, the mileage was 7662, he came to office said 7663, I told him may be not, he said yes it was, did not want to go to check and make him embarrass, also the rate for dolly was 7 dollars, he charge me 9 dollars I just did not want to speak with him, it was too hot and not had time.

ASADOLLAH N. 
Évaluation :
5

Friendly and helpful

Niels G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

Absolutely horrible. The person sprayed(did NOT wipe down-we watched) bleach in the car all over. It was unreal. We both have horrible headaches now and could barely breathe the whole way. My eyes feel like they are on fire. There is no excuse for this. I expect a call to follow up with me 310-715-9174 bc this is unacceptable

Penelope D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN R. 
Évaluation :
3

It would have been helpful if the shop were open during the hours stated on the UHaul site. I had to return the car via phone which took longer than expected.

JANET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

POONEH T. 
Évaluation :
3

Staff could be more helpful and friendly. Waited a long time and then just checked in on the app. the lock box code did not work for the return. It's convenient location though.

Min P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINHTAN P. 
Évaluation :
5

Very kind and accommodating

kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
2

I wanted to pickup the truck and furniture pads and dolly at the same location, but was told I had to go to 2 different places. I was doing a 20' truck, one-way. The associate on the phone told me to keep the furniture pads, but I was told I would be charged for them. The associate at the store told me to leave the dolly and pads in the truck. I was just concerned if you leave it after hours, the door on the back doesn't lock and someone could steal the dolly and I would be charged for it.

Pamela F. 
Évaluation :
4

Better Signage

Marc M. 
Évaluation :
3

It is doing ok for the size it is allowed. It is just small and in a small parking lot.

David B. 
Évaluation :
5

The gentleman who helped me was very professional, friendly and also very mindful of safety precautions during the pandemic. He gets an A+. Thank you.

Carine S. 
Évaluation :
5

Ship N Box depot are the best for UHaul rentals

CLARKS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOLDA C. 
Évaluation :
1

I apparently had to bring my passport to get the car? The process was not what I was prepared for and took one hour. The truck had damage.

Gary M. 
Évaluation :
1

Please fix the lock box or replace the lock. I spent more than 30 minutes trying to open the box, and ultimately it was the proprietor who got it open. The truck was shaking on the road at speed above 45mph that i thought it would fall apart. The app did not work, i called support and the they told me to use the website. That worked but it took a too long. So many questions. When u already have all the answers from last time I rented a truck. Very inefficient and clunky experience.

Dmitry D. 
Évaluation :
2

They were 30 minutes late to open the store and when I did get there they had trouble finding my reservation. As my movers had already arrived, I had to pay them for an hour of no working time, because getting the truck took so long.

Alexandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNADETTE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Spencer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Rep was great. Respectful and informative. Provided all info needed.

ROBERT S. 
Évaluation :
3

I made reservation to pick up truck at 930am, the location doesn't open until 10am, why does the system allow these ill-advised reservations?

Bobby R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose E. 
Évaluation :
5

Excelent customer service !

MARIANA B. 
Évaluation :
5

Rien

MICHAEL C. 
Évaluation :
5

Good service and did a nice job sanitizing the truck and dolley!

Dan M. 
Évaluation :
1

Your agent failed to check in the vehicle on time on the 1st of April and subsequently when I called Him today on the 2nd of April he claimed he'd misplaced the key but just found it back. He's charged me a 20 $late fee and a few other rental fees. Please refund that or expect me to dispute it with my credit card company. I dislike Uhaul now.

Arun P. 
Évaluation :
5

The Online check in is problematic as you need to have your email open twice in order to get the verification number while still having the check in app open. You should consider telling people up front that this would be required so that they could choose a text or voicemail option.

Daniel A. 
Évaluation :
1

I waited 35 minutes for a customer service representative to show up at my pick-up location.

Karyn D. 
Évaluation :
5

best UHaul place in Van Nuys

CLARKS A. 
Évaluation :
5

The guy that helped me was great!

Brigid H. 
Évaluation :
5

The only place to rent locally because of their excellence!

CLARKS A. 
Évaluation :
3

It's a little frustrating how often I make a reservation, only to have my pick-up location change.

Aly G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENOC A. 
Évaluation :
4

Nothing comes to mind.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atir D. 
Évaluation :
5

This is the only place we choose to rent UHauls. Great service, courteous, helpful, attentive.

CLARKS FINE ART C. 
Évaluation :
1

Charged me for the fuel, even though I refilled it and took a picture of it. Sign says closing at 6, I got there at 5:50 they were close, so he charged me a 20 $fee for dropping keys off at mail box. and charged me for 2 days of the rental, even though I got the car same day at 10 am. Look like he is stilling from customers.

NAVID J. 
Évaluation :
3

Having to go back and forth in the back parking lot and front of the store was annoying.

Omar A. 
Évaluation :
1

It took an hour and 20 minutes to get the rental. We rented through our device and it had problems loading and it would keep taking us back. Returning the rental was quick and easy with an actual person.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jungdack R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura T. 
Évaluation :
4

Great overall. Only thing that was bad was the online return system not working. Had to wait 3 days to finalize the transaction.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
5

Edgar was excelent

CHARLES S. 
Évaluation :
5

Edgar gave me an extra day at no charge, when I arrived to the league city location they charged me that extra day.

JOSE R. 
Évaluation :
5

Great service

Gevork B. 
Évaluation :
2

The employee was a little overwhelmed by multiple customers and he was the only one there. I asked twice if it was ok to park in their lot while we do the move for a few hours. He said yes and said where to park. Later I got a call from him saying it was not ok to park there and he was worried we may have our vehicles towed. To his credit he did leave a note on the vehicles to hopefully prevent that from happening but we did have to detour with the uhaul which cost us more gas and was completely out of the way. Also the gas guage read less than what was on the paperwork which we have time stamped pictures to prove. I understand that I signed off on the paperwork but we were already delayed as it was. We were charged and extra 16 $for gas when we left it exactly how we received it. Due to us having to come back in the middle of our move and relocate our cars, I'm surprised that he still charged the gas fee. I won't go back to that office.

Jennifer C. 
Évaluation :
5

Great service! So glad we went to a U-Haul Neighborhood dealer instead of a regular U-Haul storefront where we've had HORRIBLE experiences. The service here was fantastic, and the staff was smart, well-spoken and attentive.

sharon E. 
Évaluation :
4

Easy checkin and checkout!

Leonard G. 
Évaluation :
5

Wonderful experience at Ship N Box Depot where I picked up a small U-Haul truck to transport some major appliances to my home. Friendly and very helpful staff; immaculate truck; extremely reasonable pricing. I could not be more pleased with the entire rental.

Robert M. 
Évaluation :
4

When returning the vehicle, I had trouble when using the site through my phone's browser. It could not use the location function. But once I downloaded the U-Haul app, it worked fine. The return was easy.

Keith P. 
Évaluation :
2

The reception person (an overweight & hairy guy) was not very friendly & very dismissive when I picked up the truck. The truck was dirty & has not been washed.

Allan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maureen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR Z. 
Évaluation :
5

The best dealer service I have experienced. 100 % professional and with detail to customer attention.

shipping D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GOLAN B. 
Évaluation :
3

The app was very slow when I was picking up ... it took almost 20 minutes for everything to go through Otherwise everything else seemed fine

Oren F. 
Évaluation :
5

Great service

giti B. 
Évaluation :
1

Employee did not know about U Hall software, Pick up 1/4 gas in it but u hall charge service fee of and +5 dollars per gallon of gas. I had to hold trucks steering wheel all the time, Truck need alignment and transmission job (shifting gears in 4000 rpm).

Fredrik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonatan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARKS C. 
Évaluation :
1

First time i rented from them i had the vehicle 2 days more than i expected i called and told them anyway i brought it back paid in full but i was added to a black list so when i tried to to rent again i had to call and find out why was i on a list they said that they forgot to let them know that i paid so that took time in wich i was late so i had to pay my help extra for standing around and then this time ran my credit card 100 dollars more than estimated charges ill never forget the extra stress they put me through there a joke there customer sevice tells you one thing and the place that you pick up tell some different you guys suck

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty M. 
Évaluation :
5

Nothing. Edgar took great care of us and we will gladly give him all of our trucking business.

CLARKS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Excellent customer service was displayed. Ease of pick up and drop off.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario E. 
Évaluation :
5

nice service..

ronnie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR P. 
Évaluation :
1

I was charged for the utility dolly which I DID NOT USE!

Raffi M. 
Non les évaluations ont été soumises pour cet établissement.

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