Le client n'a pas laissé de commentaire.
Margaret Shepherd
Customer Reviews for A Storage Depot LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Not handicap accessible. High step into the office and no chairs or seating accommodations.
James ReidVery friendly and very helpful
Dan McGuoirkStay the same
BARRY SUMNERmake your vehicles non smoking
ANTHONY DAVISMy online application process didn't let me verify my Driver's ID with a photo from my smartphone. That additional feature would have made my U-Haul experience a perfect one.
Ross DavisKeep doing what you're doing
PATRICIA WILLIAMSJust keep up the good work
Hudson LoganThe truck was wet and smelled like livestock. Make sure the trucks are checked and cleaned before renting to the next customer. Some of my furniture was ruined cause of the leftover snow that melted and the smell.
hassan arouhMy rental place was fantastic. The young lady at the register was kind and patient, and after I returned the truck at night they called me the next day to let me know I left something in it, which was super nice of them. Definitely recommend!
Robert KneislerThe Reps at the location has very impressive customer service...I'm really satisfied and would recommend ...
Maxine CummingsLater hours on Saturday the close at 12 noon on Saturday
victor drozGood people
Hicham AzmiThe salesperson was very polite and kind Service was quick and fast check in and out
Marshelle ShubertI was overcharged for fuel. I only drove 4 miles, but was charged for 5 gals of gasoline. I would NOT RECOMMEND this location!!!!!
Shannon SherrodThis location was unaccomodating. They told us they did not have equipment or supplies available when they did. They had an additional dolly on the truck that we didn't notice initially so we rented a dolly and were charged for two dolly's. I am a real estate broker and often rent from Uhaul for some of my clients. I will never use this location again.
Kyle JohnsonAs always, the receptionists are pleasant, helpful, and professional. They provide a world class experience and I will continue to rent from them!
Jamar AlstonI scheduled my 10 foot box truck for an 8am pick up. After arriving and beginning the online chick in I received this message " Looks like a piece of equipment has not been assigned for this reservation." Not only was my reservation not ready, but I had to stand in 40 degree weather while on the phone with customer service explaining to me that they don't understand the issue because everything was fine on their end. After multiple transfers and the agent (not by my request) cancelled my order. The opening employee walks right by me without saying hello or addressing the obvious issue I'm having and waits 30 minutes to let me inside and ask the issue. She was rude and spoke over me while voicing my concerns multiple times and just blamed U-Haul corporate. Later she admitted that the other employees simply didn't put the keys in the box. I was late for my appointment which caused personal issues and added additional costs. This incident seriously makes me question U-Haul as a company and what training standards they set for their employees. Never go to this location if you must use U-Hauls mediocre service. There's plenty of other competitors out there that will appreciate your business. 0/ 10
Giovanni MinnitiThe lady was very helpful, with a lot of knowledge, very attentive, thanks
Juan A Hiraldo CarrascoI was in and out in record time thumbs up
HARRY HILLI am not sure what type of scam was going on but I was charged over 1 000 for damage and when I called to get an explanation the lady would not answer my question and told me I damaged the Uhaul. when I called the 800 number I found out that it also happened to the person that had the Uhaul before me and that the damages were already there from a previous claim.
Hameen DigginsThe truck that I had gotten the breaks was mess up and the truck was not safe to drive.
Mahasin BlountN/a
samuel akugizibweI rent from this location all the time. The representatives are the best. Very professional, patient, and knowledgeable.
Jamar AlstonThe two Representatives at this location are amazing. They took the time show me how everything worked in the vehicle. I truly appreciated their time, assistance and patience.
Clarisse FosterThe staff is great and very friendly keep up the good work ladies
Tylis RobinsonMauvais service à la clientèle
Ibrahin KamaraThe representatives there were cold. I walked in a few minutes before and they looked like they wanted to beat me up.
Gladya AntoineThe location is primarily a storage facility and has 4 spots meant for cars and when I dropped off my uhaul after hours, 6 trucks were all competing for those 4 spots. The poor lady inside was overwhelmed because she's trying to manage a 700 locker business and juggle all trucks coming and going. It's poorly designed and it affects the customers using the storage area.
Jason JacobiKeep up the good work. Excellent service.
Arthur Trippettno suggestions at this time
Rachelle HoltThe pricing is EXTREMELY MISLEADING my online quote was around $170 before I walked out I was charged closer to $225, n when I returned it I ended being charged over $300!!! I would not have rented a uhaul if I knew. With refillung the gas, I paid well over $350, more than twice my original quote.
Maria ArrigoNothing everything was perfect ! And the young lady that help us was amazing ! Thank You !
Jahrell GilliamOld lady in the reception station was very rude.
Zohaib KhaliqBest among the rest
Abdul KamaraThe staff was friendly and helpful. The location was very convenient.
Venitra StarksYou suck
Carl VendittiExcelente sus tratos gracias
abel uzhoWhen returning rentals especially for small lots, use the vehicle number as a code to bring the vehicles inside the gate. When I returned my cargo van there was no where to park it correctly with 6 trucks taking up all the parking spots
Veronica NobleThank you for all your help. I so appreciate it. Everything went perfectly.
Barbara CrosbyOnly thing is renting the U-Haul at 4pm and having to return at 7 and being charged extra 20$
Keisha Williamsit is an unpleasant experience renting uhaul from this branch
Asif UddowllahThe counter attend was very professional knowledgeable and respectful. Very nice experience
Gary JordanCustomer service was very poor. Not helppful. The guy seens not to like his job as per his attitude.
MONJAMA KORNGORWe picked up our rental after business hours and we had to do check-in via the u-haul mobile app. It was one of the worst customer experiences I've been through. In addition to sending photos of my drivers license, we were also forced to send a photo of our apartment lease and the numbers of two additional personal contacts, supoosedly to validate our identify. All of this was while we were standing outside next to our truck in the rental lot. The check-in was nearly an hour long wait, which also ate into our rental time. Will certainly warn anyone I know about how bad my check-in experience was.
Spencer KnightThe owners at this location were friendly and helpful. I will definitely return.
WILLIAM FARRELLThere's really nothing for you to improve. Everything was great.
DEBORAH QUINTILIANIS.O.
Shaquay SelbyThe staff was courteous and professional.
Kevin ReidI booked initially to pick the vehicle from primos. But they changed it to different location without informing me. I didnt receive any call or so. It was do hectic for me and i had to adjust all my other plans since it got so late for me to pick the truck.
Vinodh Kannan ThirunavukkarasuVan was dirty had cat or dog hair was all over sticky floors, seats was very dirty with white spots an stains , bad smell, one side was dented an missing siding, lights on dashboard was blinking, I never had this problem before an I always rest from here..
Tionetta Wells