Customer Reviews for A Storage Depot Management LLC
(U-Haul Neighborhood Dealer)

127 évaluations

1464 Pottstown Pike   West Chester, PA 19380

(610) 430-7040

Heures d’ouverture

  • Mon-Sat: 9:30 am–4:30 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • 5/27/2024: Fermé
  • 7/4/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(610) 430-7040

1464 Pottstown Pike
West Chester, PA 19380

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9:30 am–4:30 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • 5/27/2024: Fermé
  • 7/4/2024: Fermé
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Ivan is the best! I’m goning to tell everyone to just go here for U-Haul rentals from now on because of the ease in which you can rent from him!

Christopher Cote 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Oliver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Hank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Schneider 
Évaluation :
5

Ivan was incredible and I would highly recommend this location to everyone. He was knowledgeable, friendly, and extremely professional.

Nicole Blaje 
Évaluation :
4

I put gas into the uhaul to get it back to where it was. Apparently I was just under, which you can't tell if you're looking at the gauge. I was charged $10 for gas which I don't believe I should have been. It would have been a 5 star experience but for that.

Michael Duffy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sujal ghelani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Sommerfield 
Évaluation :
5

Your employee, Vince was helpful servicing our needs.

Nicholas Santoleri 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Verdecchia 
Évaluation :
3

Indicadores de donde dejar las llaves ..el que está es muy pequeño

juan cabrera melendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

humberto garcia 
Évaluation :
5

Thank you for making my move seamless. Great company!

Jeanine Houder 
Évaluation :
5

This was one of the best UHAUL experiences I have had. Ivan (store mgr) was polite and great to deal with. Facility was clean, modern, and secure.

Michael Campbell 
Évaluation :
5

I experienced great service and professionalism at this location. I will rent from them in the future.

Reginald Weaver 
Évaluation :
5

The location was great and staff was helpful. U-Haul billing was another story. Pre-authorization was for 3 days of a rental, although I was only renting for 2. At drop off I was charged for 1 day of rental. The following day I was refunded the 3 day charge (is it a pre-auth if they have to send a refund?) and charged another day of rental. No receipt was sent for the refund and additional charge on this day either.

George Nestor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Quigley 
Évaluation :
5

Nothing. Great customer experience and the staff were friendly and helpful. Definitely will rent from here again

Brian Ciarlone 
Évaluation :
5

Ivan was absolutely phenomenal! He went out of his way to call us when the truck we wanted was ready. He was friendly and accommodating, and he just made the experience so much easier than we thought it would be. Thank you, Ivan!!

Shonnon Shea 
Évaluation :
5

Ivan was awesome! very helpful and made everything go smoothly and quickly.

Matthew Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John RONCORONI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin McGuire 
Évaluation :
5

Ivan was the rep that I worked with there and he went out of his way to accommodate me. Give this guy a raise! And yes the location was top notch. Now my complaints I am about to list have nothing to with him or THIS LOCATION. First the phone app is worthless. Everything that I did on the app, twice I might add needed to be done again at this location and it saved me zero time. Second I made my reservation at a location at 901 Lancaster Pike and made the actual reservation payment there. The guy there, Dave asked as what time I would pick up my truck and assured me though I would pick up at 8:30 he'd be there at 8. At 9 am and after two attempts by phone to contact he was a no show. After looking again at the app I noticed my truck was reserved in West Chester. Fortunately Ivan was able to answer the phone and assured me I did have a rental ready for me there. This major inconvenience not only cost me valuable time but additional money because of this problem. Uhaul I feel like when I need a rental in the future that I WILL BE USING ONE OF YOUR COMPETITORS. One last note I will make these comments known on Google.

Dougolas Strohl 
Évaluation :
4

The gentleman who runs the location is very nice and helpful.

Rosemary Foley 
Évaluation :
1

Do not trust to one's confirmation. They just make money by providing wrong information. Just lie..

Atish Shah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mariani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison Rhibe 
Évaluation :
3

There’s literally nowhere to park after hours. 2 tiny little spots.

Michael Haley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren Reyburn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Ross 
Évaluation :
5

Ivan was excellent to work with. Looking forward to my next rental

Gerry Hanson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Tarman 
Évaluation :
1

I reserved an auto transport trailer a few miles from my location and received a guaranteed confirmation. Then I received a phone call saying that pick up at that location was not available and I wold have to travel a good distance to another pick up site. The day of my reservation I was called again and I had to drive to another state 30 miles away to pick up! And that I had to return the trailer to same location when I was done! I retired the trailer and the gate code that I was provided did not work. I'm not very satisfied with this rental. I feel that I should have been able to return equipment to a closer location for my inconvenience.

Gregory Laskowski 
Évaluation :
5

A great crew managing this, awesome people, thank you!

Anvar Samadzoda 
Évaluation :
5

A #1 Ivan is Wonderful and who ever workwd with him on the 18 was so terrific. definitely recemond A-! storage

Dan Lamb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Kelsey 
Évaluation :
5

Moving is stressful. This U-Haul experience was simple and straightforward. Everything worked according to plan and made our experience a smooth one.

anuradha bhat 
Évaluation :
5

The gentleman who helped me both at check in and drop off was so kind and courteous. One of the best UHaul experiences I've ever had!

DAVID CRAIG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Williams 
Évaluation :
5

Very friendly staff. Highly recommended this location.

Nikolis Pirelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subramani Thulasiram 
Évaluation :
5

Ivan, He helped me with my Rental He is a great asset to your company. Steve F.

Steve Forman 
Évaluation :
5

Ivan was awesome! Thank you so much!

Qinghao Xu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Heistand 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Brady 
Évaluation :
5

Mike and Ivan were great to deal with! Super helpful, courteous and the process was so easy. I highly recommend their location for all Uhaul rentals!!

David Resurreccion 
Évaluation :
5

Everything went as planned No Issues

Frank Dabundo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Bixler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia de leon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen rizzo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH GEORGE 
Évaluation :
5

I couldn't be more pleased with Ivan's attention to detail, his willingness to go over each and every detail and his professionalism and patience gave me great ease. Equally, was when Mike checked me back in. Mike too was a pleasure to work with.

Renee Brennan 
Évaluation :
4

Small issue- I was charged for 1 extra mileage. I have taken the picture before and after and I can produce them if needed.

Prasoon Kumar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Yohe 
Évaluation :
5

Nothing that I can think of - best truck rental experience I’ve ever had.

DONALD LIPSTEIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Fiscaro 
Évaluation :
5

A no smoking policy would be nice. I did not enjoy the smell of cigarettes in the uhaul. Other than that, I had a great experience.

Julia Hawthorne 
Évaluation :
5

Very helpful, very organized informative and professional . I was very satisficed with all that was explained to me.

Yusuf Saleem 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Paoli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Griffith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Griffith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Douglas 
Évaluation :
5

No not at all

Scott Brown 
Évaluation :
5

Ivan was very helpful

Kevin Rose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson lamizana 
Évaluation :
3

I didn't ask for this location. It was dumped on me the day before my rental. I made my reservations 3 weeks earlier. They didn't have the furniture pads I requested either, so I had to go to another location to get them. And they weren't open early enough for me, so I had to make special arrangements to pick up my truck when this location was closed. Everything worked out in the end, but only because I put in a couple of hours extra effort to make it happen. You at UHaul didn't do a good job on this at all. I'm not blaming the location. They did a good job under the circumstances. This was a systemic issue.

James Ryan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Pullin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Salmon 
Évaluation :
5

Put trailer Jack's on your trailers.

daniel bowser 
Évaluation :
5

Everyone their was really informative and friendly. Straight up no bullshit people. Good place for a uhual

Justin Murray 
Évaluation :
5

Ivan did great, would recommend him to anyone!

Dalten Procyson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Silvius 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Au 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNETTE CRUTCHFIELD 
Évaluation :
5

Ivan was wonderful, friendly, and very helpful!

JAMIE HARRISON 
Évaluation :
5

The uhaul rep Ivan, was excellent, very helpful!

MichaelD Roe 
Évaluation :
5

Ivan was great. Fast check in and gave me some good tips.

Christian Germani 
Évaluation :
5

The woman that helped me was incredible it's a shame I cannot remember her name. The service was great and everything was explained in a very understandable way. I have no complaints!

Alec Clark 
Évaluation :
5

Reservation could have gone a bit faster. However, over all a good experience.

Steve Keating 
Évaluation :
5

Great Staff at this location. Easy to get trailer hooked up. Staff took care of everything, Did not take long to check in, hook up trailer and go. When I dropped it off, staff unhooked, said they would email invoice and I was gone. Would definitely rent from here if equipment I needed was available.

Bill Curry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed House 
Évaluation :
5

Ivan is always friendly and great to work with, timely and speedy in and out.

Jeffrey Johnson 
Évaluation :
5

Ivan is great! I highly recommend renting a u haul from here

Jeffrey Johnson 
Évaluation :
5

This location was great. Your reservation process is AWFUL though. I had a truck reserved from a different location that would have been much more convenient for me for a 4:30 pickup on the same day. The day before pickup, someone at UHaul arbitrarily changed the time to 9:30 am, meaning I would have to return by 9:30 the next day. That wouldn't have worked for my move and when I called to try to get it changed back to the original time that I had reserved, I was told there weren't any trucks available at that location then.

JEFFREY BORUP 
Évaluation :
3

Check equipment. Tow trailer caught on fire by rotors heating up 40 miles into a 700 mile move. Cost me an extra 400 dollars for someone else to come tow it because uhaul couldn't get me roadside assistance for 2 days. I guess I was just supposed to sit on I76 for 2 days.

Carolyn Faddis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Mooney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison Kane 
Évaluation :
5

Ivan was great to work with. He explained the process well and walked me through all of the nuances of the truck. The facility was really clean and well organized. I would gladly rent from and recommend this location.

Stephen Au 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael Woods 
Évaluation :
5

Everyone has room for improvement however I can't think of anything that would have made my experience any better! Thank you for a smooth process and friendly touch.

Theresa Goren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alron Major 
Évaluation :
5

EXCEPTIONAL CUSTOMER SERVICE. I HIGHLY RECOMMEND THIS LOCATION.

Trisha Pierson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert Blake 
Évaluation :
5

Ivan is great.

Timothy Nanni 
Évaluation :
5

Ivan was very friendly, helpful and great to talk to. Will definitely come back for the next rental.

Hong Zou 
Évaluation :
5

This location was simply fabulous! It is clean and very professional. Easy to get in and get out. Michael was awesome. Please keep up the good job!!!!!

Malama Chibwe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Pass 
Évaluation :
5

Great serviceade bringing our car home so much easier

Davey Hower 
Non les évaluations ont été soumises pour cet établissement.

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