Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Girl in the office is really nice made my day better
david quenum
Évaluation :
5
we rented a truck from this location before and called them directly to get a truck from them again. Emily is very kind and helpful. Best customer service.
LASHANDRA SNODDY
Évaluation :
3
Le client n'a pas laissé de commentaire.
Casandra Miller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shonquis Ryans
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Expérience générale
Évaluation :
5
Great service. Friendly agent
Linda Harper
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Patton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenyona Benson
Évaluation :
4
Le client n'a pas laissé de commentaire.
AMELLIA MICKENS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal Lassiter
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES HOWARD
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Lyon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara Good
Évaluation :
1
Be friendlier to people.
Jonathan Ellsworth
Évaluation :
3
The only con that I had was that my unit was on the very end near the woods and that the door wouldn't close down completely which allowed enough space for critters to enter. Other than that, the staff was always nice.
Laporchia Mitchell
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Arnold
Évaluation :
5
Emily went out of her way to help me. Very courteous and kind!
Ronald Dains
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leshawn Vanager
Évaluation :
3
Clean the inside and service the vehicle next time.
Cloud Tate
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deveonick Griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christain Eden
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kyla Dunning
Évaluation :
2
The truck I was given had no working AC on a day where the temp felt like 108. The online self checking is horrible.
Robert Daniels
Évaluation :
1
The vehicle I was given did not have air conditioning. My experience was hot & horrible.
LaTarsha Long
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leigh Sheridan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd Craig
Évaluation :
3
Dropped off after hours (7:00pm, they close at 5pm), and a day early. Didn't seem like the kind of area to be after hours.
Robert Korecky
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy Griggs
Évaluation :
2
I didn't see anyone and just dropped off the keys. However I was charged a cleaning fee of $25 and I have no idea why. If they think it was because of the smoke that was the person before me. I had a headache for two days from it.
Tonya Gentry
Évaluation :
1
Le client n'a pas laissé de commentaire.
Dawn Graeter
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Heberlein
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Ergle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy Howe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Poag
Évaluation :
5
Great experience!!!
Raven Nash
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell Raby
Évaluation :
5
The pick up process was smooth and simple. The return process not so easy customer service was very helpful and friendly.
CHRISTAL COLLINS
Évaluation :
2
The lady at the location was extremely rude and unhelpful at first even when I asked for help. It took multiple times and someone else in my party asking for help for her to finally help. The equipment was not well maintained it definitely needed to be looked at. I personally think it needed power steering fluid or something but it was harder to driver than the bigger Uhaul I got a few years ago. There was trash under the seats of the truck that I didn't notice until I had dropped my phone and went to retrieve when we stopped.
Madison Sciocchetti
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamillah Crawford
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret Conteh
Évaluation :
1
I rented a 20' U-Haul truck on Saturday. I did rent online and I added Appliance Dolly and 36 furniture pads, I paid $187.88. However, when I picked up the truck, there was no equipment. I called customer service, and they said they would refund the money. I didn't have any refund. Then I rented an appliance dolly and furniture pads from two different U-Haul stores, wasting a lot of time, and I paid with my debit card, expecting to get a refund. When I returned the 20' U-Haul truck, I received another receipt and paid from the credit card $118,55 for only the truck. That means I paid double for the truck and equipment. I am not happy with the experience at all.
Ayse Esirgemez
Évaluation :
5
Add a dolly and ramp
KEYTERA CARPENTER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heath Mitchell
Évaluation :
2
Truck had potato chips on floor. I asked for a dolly but none was in the truck when I arrived and they couldn't get me one. Sketchy location.
James Bates
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donnell Powell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Ziegler
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEANN ALDRIDGE
Évaluation :
4
Le client n'a pas laissé de commentaire.
Guill godoy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Walker
Évaluation :
3
The location was not easily found but once I did make contact with the staff, the service was outstanding. Very helpful, efficient and courteous.
Bruce Fees
Évaluation :
5
Everything was professional
thonia rowe
Évaluation :
1
There was a bed left in in the trailer I had to find some where to dump it I lost a whole day use of the trailer it was pissed on an wet
THOMAS GILBERT
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL BUFANO
Évaluation :
5
Love this location! The staff is friendly and helpful. We have rented from them several times and will continue to rent U-Haul trucks from them.
Phillip Farley
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gage Pillsbury
Évaluation :
5
Le client n'a pas laissé de commentaire.
mikia storm
Évaluation :
4
Le client n'a pas laissé de commentaire.
Senica Lee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laquintin Monroe
Évaluation :
1
When I picked up the uhual I had 2 miles left to E, a major dent on the driver side, & a split in one of the tires.
Robert Edwards
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duke Vaughan
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kayla Taylor
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ellen Bonner
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly wheelock
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiffany McGlothlin
Évaluation :
2
The online reservation system is a nightmare! Held forever and then got disconnected from agent and started entire process again. Got to location 3 minutes early and no one was there.
Jennifer Mann
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carrie Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Williams
Évaluation :
5
Instructions on where to park could be improved but otherwise it was fine.
Dylan Taylor
Évaluation :
5
I needed storage over the summer, and A Storage Inn made the process super simple. The woman who checked me in was kind and very clear. The facility was clean and access was simple. It was an easy and pleasant experience. Merci!
Madison Romines
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrill Surrett
Évaluation :
4
Be able to take different payments
JAMIE HARRIS
Évaluation :
1
The owner had changed the lock code on the box and I couldn’t get in. My pick up was for 8:30 and I didn’t get the keys until 9. Customer service people on the phone was very nice but the owners shouldn’t be allowed to represent your company
Megan Carter
Évaluation :
1
Looks like a third world building.
Josh Tanner
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Charlton
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Expérience générale
Évaluation :
5
Person (female) that helped us was wonderful - excellent service and fast too!
TODD GOBLE
Évaluation :
3
Le client n'a pas laissé de commentaire.
David Bossie
Évaluation :
1
The representative was anxious to leave for the day and she assigned me a trailer that was not on the lot. I caught her as she was leaving so she assigned me a second trailer. As soon as she assigned it, she departed leaving me alone on the lot to hook it up and inspect. The second trailer's leaf spring was broken so I could not use it! Terrible experience!
Harold Riggins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin Spencer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liz Tripp
Évaluation :
5
It was convenient and easy to rent and it served my purpose. I only needed it for a few hours to get some things moved so it worked out wonderful. Merci
Nekita Abrams
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mitchell Gaddy
Évaluation :
5
Great customer service!
Kathryn Eldridge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leborian Troupe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Causey
Évaluation :
1
I was sent to a closed business out of my way. Them sent to 2 more U-Haul's for a truck and dollies. Then the location I received the truck had no dollies. I needed them for my washer and dryer I lost due to y'all had no dollies that I reserved a month out. Horrible horrible business. Now they want me to pay $108 more dollars and y'all caused me to loose my belongings.
Kim Grammer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crissy Knowlton
Évaluation :
1
Le client n'a pas laissé de commentaire.
Janet Parket
Évaluation :
5
Nice and friendly location. Very accommodating.
Stephanie Holcomb
Évaluation :
2
Le client n'a pas laissé de commentaire.
Frank Griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTIN COX
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jesse Clark
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRAYDON BAUER
Évaluation :
4
Very efficient and professional.
DENISE PERRY
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID STIDHAM
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candice Gourddouras
Évaluation :
1
I was charged for mileage that I didn't use. I brought the truck back and took a picture of the the mileage and gas. Next day I was charged for it. I proved it by taking a picture when I brought it back. Secondly, I was charged 11,98 that was on hold and did not get back.
PATSY EDWARDS
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON SKINNER
Évaluation :
1
When I got there I wasnt greeted at all. She looked at me like i work there FIRSTLY. And then the Uhaul was not available when o got there which is not her fault but i was contacted by the uhaul company and they changed my venue due to availability yet my truck was not available. I would have NEVER picked this location on my own so i would have liked for things to be in order since it was changed by the company and not me.
CEVONNE TAYLOR
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRESTON JONES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Dooley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Lewis
Évaluation :
5
Le client n'a pas laissé de commentaire.
The estate of Lawson V Causey Jr Emily Causey, Exacutrix
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Expérience générale
Évaluation :
4
I did not receive the dolly I asked for and I believe I was still charged. I Just make sure the equip people have paid for is in the truck
HILLARI CROOM-DAVIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret Bias
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMA MCCAA
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary McKeough
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Expérience générale
Évaluation :
5
Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damaged
Chantay Montgomery
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaQuintin Monroe
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Expérience générale
Évaluation :
5
Easy and quick
Benjamin Sanders
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Réservation
Évaluation :
3
Easy
Benjamin Sanders
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Réservation
Évaluation :
5
Very nice at office
Kaitlyn Bishay
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Réservation
Évaluation :
4
The employees always returned my calls when I left a message. Merci.
MARIE HARRIS
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Expérience générale
Évaluation :
2
Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.
Sharonda Magby
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Expérience générale
Évaluation :
5
No issues
WILLIAM NANCE
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Expérience générale
Évaluation :
4
If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.
Rudy Lago
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Expérience générale
Évaluation :
4
Needed a place to store my things for the summer and was well pleased.
Gordon Stimpson III
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Expérience générale
Évaluation :
5
Very convenient and easy to get supplies, if needed. Thx
Jill Weiser
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Expérience générale
Évaluation :
4
It was perfect size and price
Kenneth Mcgill
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Expérience générale
Évaluation :
5
Excellent and friendly service.
BJ Ray
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Expérience générale
Évaluation :
2
The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.
Shannon Powers
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Expérience générale
Évaluation :
4
Emily and Susan were very helpful and the space met our needs.
Lori Albrick
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Expérience générale
Évaluation :
5
Smooth experience. Quick, easy, and painless. Cconvenient to move location.
Martin Traller
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Expérience générale
Évaluation :
5
I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.
Charles Shipman
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Réservation
Évaluation :
3
Check in was quick and firiendly. The unit was cleaned out just fine. The only negative was there were many ants in the floor of the unit but they let me use some of their ant killer.
Privacy Request
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Premières impressions
Évaluation :
5
This was a very good system that alerted the storage facility of my reservation and allowed me to adequately rent out a storage container.
Privacy Request
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Premières impressions
Évaluation :
3
Owners were helpful and nice when speaking on the phone and in person.
Privacy Request
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Premières impressions
Évaluation :
5
There was no wait, very friendly service, clear instructions, and easy move-in.
Privacy Request
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Premières impressions
Évaluation :
3
Very efficient
Privacy Request
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Premières impressions
Évaluation :
3
No problems.
Privacy Request
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.